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10688 results found

  1. Additional Reporting Feature on Call Log: How long it takes to answer a call

    Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Increase number of rings for Limited Extensions

    6 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  3. Toggle from bottom posting posts to top posting posts

    In the Classic version, I'm able to File>Preferences>Conversations>Posts Oder> and toggle between Top Posting and Bottom Posting.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Page to all phones on site

    Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. On Hold Times Upgrade

    WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want the ability to flip and call a client on another line, then go back to the other hold line. Right now is not ideal. The system just cuts the person on hold off.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Allow meetings with teams to be scheduled.

    Most of the time, managers want to have meetings with their teams. They also want to be able to schedule these meetings in advance. Almost ALL other meeting apps have this feature, it's nothing new.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Allowing outbound faxing by domain

    The request is for domain-based outbound faxing. Currently, you have to enter each email address individually to allow for outbound faxing from a company.

    1 vote
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  8. Reference number on sent fax

    Hi,There should be some sort of auto generated reference number on sent fax from which it can be tracked.When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app

    incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Allow individual users to use RC Credentials when SSO is enforced for others

    Some customers need the ability to authenticate a custom application for server-side connection via password-flow. However, when they enforce SSO on the account, this option goes away. If a single user in the account could authenticate via RC Credentials while the rest of the users are enforced for SSO, this would solve the issue.

    9 votes
    Implemented  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Allow 911 notification email/SMS recipients to be specified by location

    For organizations that have multiple buildings, locations, etc. they would like to be able to specify what recipients get the 911 notification based on site.  Ex.  This was specifically requested by Special School District of St. Louis who has multiple locations in the St. Louis area. They desire to specifically notify key individuals at the location where 911 was dialed from.

    41 votes
    Planned  ·  17 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Automated calling of phone numbers one after the other

    Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Ability to pickup existing park lines in the RingCentral App

    When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Multiple Folders within Contacts to organize contacts

    Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Ring Group support in RingEX

    10 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Allow callers on hold to disable or change the hold music

    One of my clients uses ringcentral. I dread being the first caller to one of their conference calls, because the default hold music is repetitive and (totally my opinion) awful.I may be the only person in the world that doesn't like it, but in the off chance that other people groan and roll their eyes every time it starts playing... I'd love this service so much if there was the option to press a button while holding, and have the music just turn off. "Press 1 to mute the hold music" - This would be AMAZING.You might say "just turn…

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. add calendar, tasks, notes, files to left task bar (like in classic app at bottom left)

    calendar and task views control everything we do and need to be able to view "all events" which we color-code

    18 votes
    Planned  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  18. Replay voicemail

    hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?

    4 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Add Polycom VVX10 and VVX250 to be compatible with RC Persist

    Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  20. Block Annoying Callers from Companies by Name

    The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from. Yet, because they are a business, the company name shows up on each call despite whatever number they call you from. Instead of trifling with blocking the number, simply block the company name.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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