10653 results found
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Please restore the ability to change the default role for a new user
According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom role was created that is exactly like the Standard (International) role but with SMS features turned off. This new role is what all our standard users should have.Our Level 1 techs are assigned the User Admin role and are responsible for onboarding new users. The only way currently to allow them to assign the correct role at account creation is to give them the ability to change roles for all accounts. This…
1 vote -
Fix links to not break when there's a parenthesis
JIRA urls have parentheses in them sometimes, but pasting this into Glip produces hperlinks that don't work because Glip thinks the final parenthesis is theirs. Please figure out a way to not break the link when it contains its own parens
1 vote -
Segregation of contacts on Apple iPhone and sort via Last Name/First Name
To categorize my contacts in different categories
1 vote -
Tasks - Bring back comments under the tasks for F/ups
A function that didn't follow the new version and would be great to have again, is to be able for the team to add comments under the tasks, to keep track and share info about the task
14 votes -
Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes
Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message.Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waiting. We will be with you momentarily".What would be an amazing feature addition would be if a queue could have a collection of "Interrupt Messages" that could be configured to be played either sequentially or randomly at each interrupt period.Example Scenario:Hold music is playing.Interrupt Message comes on: "Did you know that we have a blue light special on widgets? Ask…
4 votes -
Multiple managers of User Groups
Some customers would like to have multiple users manage a single group so they can have access to user details.
10 votes -
911 phone location down to the specific desk/office
This would be an enhancement to current Nomadic 911 capabilities.
10 votes -
Automatically Remove Users from Queue when "Away/Offline/Invisible"
If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue calls", they won't negatively disrupt/impact the queue.
7 votes -
Need to block internet calls like skype
Please add a feature in ringcentral app to block skype callers as spammers are using it to call and its effecting our business.firstflytravel
2 votes -
RingCentral Phone app allow To Voicemail option for call forwarding members
Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct extension, but if they are within another users forwarding list it is Greyed out. Thank you.
3 votes -
Nicknames
There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
3 votes -
Change defualt time zone in ringcentral scheduleing
The reason we want this change is so that we don't have to remember to the change the time zone all the time when creating lots of meetings.
1 vote -
Multi-select participants to create team
Or any faster way (like drag-drop) to create a large team without having to type every name/adress. And it's really difficult to know who you already added since the name is not greyed when you typed a name.
1 vote -
Allow access to Prompts in prompt library based on Roles & permissions
Currently Prompts in the prompt library can be seen by any admin. In the case of a multisite customer, it's not possible to restrict admins from Site A from viewing/deleting prompts that are assigned to IVRs in Site B. This is a problem, as an admin for a specific site could accidentally upload an incorrect recording in their site IVR menu or accidentally make changes to the wrong IVR menu.
1 vote -
Authenticator app for 1st time log in
requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
4 votes -
Allow Call Recording Notification To Be Customizable Per Queue
We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being recorded.
3 votes -
Handle missed calls option - Add the ability to return caller to the staff member that transferred it
If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE would like another option added which will allow the called to be transferred to the staff member that first transferred the call
4 votes -
Small Company main voicemail go to two extensions
We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In our cituation it would be very handy that when a call comes in to the main phone the voicemail be able to be left in both ext101 & 102 computer and cell apps. thank you for your consideration,Johannes Waldthausen
2 votes -
Eliminate the 60 line limit on texts from Desktop App
There should not be a limit of 60 text message lines on the desktop when the phone app is not limited. They should match for seamless transition at any time. This is a very annoying but simple problem to fix.
2 votes -
Include voicemail calls in call log
Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" section?
5 votes
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