11042 results found
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Administrators need to restrict the choice of Caller IDs (CLIs numbers) in user extensions
Admin portal - request for administrators to be able to restrict the choice of Caller IDs (CLIs) in user extensions
Scenario:
If a user is permitted to select their own CLis (outbound caller ID setting enabled in their role), they can chose from a list of number in their App when they make outbound calls. This list consists of
-their user DL number
-their site number (if any)
- the direct number of any call queues they are a member of
- the main company number
-any unassigned company number in the system
This can lead to a very long…4 votes -
do not display missed call message on hardphone when softphone answers the call
The issue is a caller using his softphone throught the day, reeciving and answering calls, returns to his desk and sees mised call notifications on the hardphone, though no calls wee missed by the user.
16 votes -
We wish our devices to "ding" when a call is placed on park until someone takes the call.
Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.
9 votes -
Microsoft Teams is set as priority for Mic Permissions
When Ringcentral and Microsoft Teams are running side by side, Ringcentral desktop App will have errors asking users to allow microphone access. Not sure if this is something that could be fixed on the Ringcentral side.
1 vote -
Add Re-assign option for users that have left the company
there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new invite to activate the new user
1 vote -
@mentions - Comment on Task Directly without leaving @mentions
@mentions - In Ring Central Classic (Glip), we are able to work quickly through our mentions by selecting the messages, which opens the task in whatever team the task is and it opens in the right hand column and allows us to comment directly on the task within @mentions without having to switch to the team the task is in. I have attached a screenshot of the Ring Central Classic app that functions correctly for representation. Having to hunt down the team the task is in to post a comment on the task to respond to your @mention will take…
1 vote -
Toggle rollover Pop-Up on numbers in RC App
The pop-up you get over your mouse when rolling over a number in the RC Application can be annoying. It prompts you to 'Call, Text, Add Contact' and most people don't utilize that. a Toggle Option would be appreciated.
1 vote -
Forward Call Queue to another Call Queue
Only option right now is to forward to a user from what I can tell.
6 votes -
Inbound caller ID w/ name & number like land lines do, without having them in your contact list.
So I can greet the customer by name and look their account up before I answer the phone.
1 vote -
Revert conference prompt when transferring a call
Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a toggle option or a customizable voice option.
3 votes -
User Admin - Select who they can administer
We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the admin portal to allow me to select either by department or individual users who she can administer.
2 votes -
Ability to delegate permission to manage a specific group(s)
It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can monitor area but not all of the other Call Monitoring groups. This would allow the manager to let, for example, their new employees listen-in on calls during training and then remove them as needed, without submitting a request for the IT team and/or to an authorized [delegated] Call Monitoring group administrator,…
5 votes -
Mute Key press on Automatic Call Recording
I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
4 votes -
Zero Out to be based on individual users instead of on company level.
I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more efficient to have them sent directly to another agent rather than having the reception queue transfer back to the corporate queue during business hours.
5 votes -
Change RingCentral App task completion symbol for multiple assignees or provide more information for viewer
Currently, Glip tasks with multiple users assigned have a progress bar. Most of our users reported they did not know where to go to check off that they completed their part. There needs to be more information given to the user to let them know that they need to click on the status icon to update their part of completion status. for that group task.
1 vote -
Disable incoming calls pushing to front in RingCentral Classic
If a user is needing to potentially answer calls but is also working on something else, it would be nice to have a setting that allows for standard Windows/system notifications without having the incoming call be pushed to the front (and interrupting the user's current work.)
3 votes -
Send email confirmation after you have sent a text message
Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.
6 votes -
Ring For settings are Counter-Intuitive, described wrong?
When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…
1 vote -
share voice recording in glip from phone or web
should have a record message button, pressing it would record a message and allow you to send a recording in a chat, participants would then be able to listen to recording and share it
1 vote -
Add abilty to search and add vanity US toll-free numbers on UK multi-site system
This is currently available on the US based systems.
3 votes
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