11323 results found
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Actually decline the call when a person selects 2 for decline
It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.
4 votes -
Click to Dial to send to desktop phone or cell Phone app
We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would great to 1. click to dial 2. pop up box come up to ask whether we want to do the call via cellphone app or desktop app
4 votes -
Consolidated Dashboard for Multiple RC Accounts
I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all logged in to different accounts to ensure we can provide customer support.We recently installed LiveChat on all four websites, and I was struck by how easily it is for us to interact with customers on their dashboard where I can see messages from all four websites and know where they are coming from. If something similar to this could…
8 votes -
Add custom hold music in Auto receptionist.
Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.
4 votes -
Chat logs for RingCentral
We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
4 votes -
Customizable UMI per folder
Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings.e.g.: no UMI for Teams (only bold the title)all unread UMI for Favoritesonly @ UMI for personal folderDirect and @ umi for another personal folder
5 votes -
Ability to hard-code / specify the name for the welcome email instead of using the Admin User's name in Service Web
At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxxYour IT Team are inviting you to join RingCentral MVP.
1 vote -
E164 Number Format - would like it to be on for all countries
Customer would like the E164 format to be on for all countries so the user experience is the same
1 vote -
Ability to export list of billing items
The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.
2 votes -
The Ability to Use the Prompts Library on Extensions (not just IVRs)
If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.
12 votes -
Capturing text msgs on one page rather than cutting/pasting 65 - 70 texts or more --
Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered
13 votes -
Add preview of excel file
We can quickly review the content without needing to download it first.
4 votes -
Add Bi-weekly feature to custom forwarding rule
Hello,Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,MonOF course we can setup it manually with dates range, but this will expire one day and it will be great if we can have this feature to change forwarding rules every second week. This feature will help to manage "On-Call" schedule for team of people. As for now we need to manually change forwarding phone and as a humans, we often forgot to change it :|Thanks in advance.
4 votes -
Send group SMS on chrome plugins.
We would like to have the group SMS feature to be added in chrome plugins. So we can send group SMS as well on the chrome plugins and not just on the app
2 votes -
toggle switch for queue hours
We currently use a bypass rule for when we are closed for a holiday so that we can have a "closed for the holiday" message. In addition to adding the dates/times in the bypass rule for the holiday I also have to go into each queue we have (6 of them) and change the hours to correspond with the bypass rule. If I don't then someone calling in will hear that we are closed but then when selecting from the options menu for a department, it will ring and ring if I don't set the hours of each queue to…
6 votes -
Call monitor join prior to connection (while ringing)
Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was advised by support today that this is not a current feature and to suggest it here.Thank you.
5 votes -
Can you include a feature that allows me to see if calls are made from the mobile app or desktop please?
This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.
2 votes -
Prevent hotdesk digital lines from showing in directory
When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the directory. This causes confusion as this is not a number tied to a user.
2 votes -
Glip/Unified App - Calendar Presence not syncing for dual calendars
More details here.The RingCentral Glip app has a handy feature called 'Calendar Presence'. My understanding of this is that any calendar that is associated with the relevant calendar (in my case, a Google Calendar) would be synced to indicate a 'busy' ('in a meeting') status.There are various use cases of this:When I create a meeting directly on my calendar to 'block off' time to focus on various work projects. These work projects are often time-sensitive; however they are not an actual 'RingCentral' meeting with other participants - it's just me. In this case, I want to be able to use…
3 votes -
Screenshare Annotation / Drawing Features
When you share screens in a video call, there is only a single pencil feature for making hand drawings on the screen. This is very valuable but I really would like more options (colors, thickness, maybe some basic shapes), and also make it so the drawing you make doesn't automatically fade in ~5 seconds. These would all make visual brainstorming much easier!
4 votes
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