11042 results found
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Add CCRN to directory in RC Office
Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.
3 votes -
Auto Answer feature in Chrome Extension/Play Store version of Ringcentral
In the Windows desktop version of Ringcentral Phone app there is a feature to Auto Answer a call within a set amount of time (5, 10, 15 , etc, secs)We are moving our workforce towards using Chromebooks instead of a standard Windows desktop and this is one of the features we use heavily for our call center.I am testing out the Ringcentral Chrome extension as well as the RC Phone/RC App found in the Play Store and I've been going over the settings and it does not seem to be an option in any of the apps.Is it possible to…
4 votes -
Send an after hours text automation
It's like a voicemail for after hours setting but in text.
6 votes -
Allow BOTH First and Last name for Dial by Name directory
Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.
11 votes -
Once reached the VM, the system should send a Youtube link to the caller
I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail
1 vote -
Set Numbers that can Override Do Not Disturb
Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but still needs to receive calls that are coming from the emergency dispatch number. Similar to what iPhone currently has where you can set the ability for a number to still come through as a call when your phone is in Do Not Disturb mode.
6 votes -
Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates
Some customers would like to restrict users calling 411
15 votes -
Faster Authentication Process
Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.
1 vote -
Ring Central App on Computers Circle with Initials
Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors and they can't be changed. Our conversations now are very hard to read through as we both now show in blue so we have to pay attention to what they initials are. It may sound trivial, but it is a pain now.
1 vote -
Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.
Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.
1 vote -
Dial code/prefix for different caller ID
I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers:-Certain phones can dial 9 + the phone number to use the Main company number as the outgoing caller ID number for this call-Certain phones can dial 8 + the phone number to use their direct number (or other assigned #) as the outgoing caller ID number for this callRC support suggested to change the user's caller ID in the admin portal, except this doesn't make sense if you have…
3 votes -
Fax Cover Page using the Ringcentral App desktop
We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.
6 votes -
Enter button on compose message
Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message
2 votes -
Please Add The Conference button back into the outlook plugin
The company that I am with uses this button to start conference calls with.
3 votes -
Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail
My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.
7 votes -
the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings
Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.
2 votes -
Login to voicemail only extension from RingCentral app
Need to be able to access our pool-voicemail extension from the RingCentral app. We use a messages-only line for our queue voicemail, which the team access together. We need to be able to access this voicemail line from the RingCentral app.
3 votes -
Add Page and Intercom
As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.
3 votes -
level IVR/enabling the dial by extension option
can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
3 votes -
Forwarding html emails
Keeping html format of transferred emails.
1 vote
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