12723 results found
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Modify template for activation emails
Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.
This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.
11 votes -
website form submitted by client converted to text sent out to team , who can help me with this
website form submitted by client converted to text sent out to team , who can help me with this
1 vote -
which user has call handling templates
to identify which users have the call handling templates applied on them so we can bulk disable the custom rule. the account has over 600 users and no idea among the users have the call handling templates - it will be time consuming to check over 600 extensions one by one just to identify which user has this applied on
1 vote -
Call recordings for Call logs delivery settings
Call Recordings should also be attached automatically to the file that will be send to our emails for Delivery settings in Call logs
1 vote -
Ability transfer a call on the same extension where the call is active
Both user's are using the same extension. If the caller requested to speak with the other user of the extension they want to transfer it to the same ext
1 vote -
custom rule for transfered call
We would like to request the ability for the RingCentral mobile app to ring only when a call has been transferred to the user. This would help minimize interruptions from direct or incoming calls while ensuring that transferred calls are still attended to promptly.
1 vote -
RingCentral Video Meeting Simplified View on Inviting Participants via Phone
RingCentral Video Meeting has no option to Invite by phone in the simplified view. This is a feature gap from the normal RingCentral Video Meeting on ways to invite participants while the meeting is already ongoing.
3 votes -
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices.
3 votes -
Edit Default Admin role in Ringsense
A feature in which the default roles can be edited instead of duplicate and create a new role
3 votes -
SMS - Access granting for managers to team members SMS messages
Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.
18 votes -
HID Touch Controls - Update so they do not disconnect held calls when using Ask First
When using a HID headset with touch controls enabled in the RingCentral Application, there is interference that happens with Held Calls when using the Ask First functionality.
If you have touch controls enabled on an HID device in RingCentral and use the Ask First function, then hang up the Ask First line to go back to the original caller... both calls are disconnected.
Tier 2 is aware of this issue and I was advised to create this feature request to coordinate with HID manufacturers to resolve this HID problem.
1 vote -
Forward picture messages
Users should be able to forward picture messages received via SMS/text to other users or phone numbers.
1 vote -
Enhancement Request: Call Queue Booster - Callback Timeout Tied to Voicemail Wait Time
Description:
Currently, the callback window is tied to the same wait time before routing to voicemail. If all agents are busy and no one becomes available within that time, the callback is missed and requires manual follow-up.
Suggested Improvement:
Allow callbacks to persist beyond the voicemail wait time or retry automatically until an agent becomes available.
Impact:
This would reduce missed callbacks and improve the caller experience, especially during high call volumes.
1 vote -
Ability to retrieve voicemails from a blocked number in the RC app
Ability to retrieve voicemails from a blocked number in the RC app
1 vote -
Alert tone for a user that received a call while monitoring an agent
When my agents monitor another agent calls, they do not hear when another call comes in while they are monitoring. There should be an alert sound when a call comes in for the one that monitors.
1 vote -
1 vote
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Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
58 votesWe appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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Option to answer limited number of active calls per call queue
The administrator would like to configure Call Handling so that, regardless of the total number of members in the call queue, only two calls can be active at any given time. Once those two calls are in progress, any additional incoming callers will be automatically placed on hold until one of the active calls is completed. This setup ensures that no more than two calls are handled simultaneously, providing better control over call volume and member workload.
8 votes -
Ability to check transcribed voicemail on admin portal
Ability to check transcribed voicemail on admin portal
0 votes -
SMS booster - filter received sms per call queue
Ability to filter received SMS as to where the SMS was received. So that it would be easier to capture where the message was sent.
1 vote
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