12092 results found
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Support Multiple Account Sign-Ins with SSO in RingCentral App
Currently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
3 votes -
Improve International VoIP Call Routing
Consider adding alternative routing paths or carrier agreements to improve connectivity with destinations that reject VoIP calls.
Customer requests enhanced routing or configuration options to ensure successful international call completion, where calls are being rejected with SIP 603 / Initiator Field: 2 responses.
Customer confirmed the same numbers work via other networks (e.g., T-Mobile).
The issue appears to be related to how destination carriers handle or block VoIP-originated calls.
Customer is an international logistics company that relies on global communication.
2 votes -
Option to disable ringback/transfer behavior for picked up monitored lines
Currently, when a user (Ext A) retrieves a call that was placed on hold by a monitored colleague (Ext B) using the "Enable me to pick up a monitored line on hold" feature, the system logic treats this as a full call takeover/transfer. If Ext A subsequently places that same call back on hold, the system triggers an automatic "Return to Sender" ringback to the original user (Ext B), appearing as an active Transfer in the call logs.
If Ext A picks up Ext B's call and puts it back on hold, the call should revert to a "Neutral Hold"…
1 vote -
Yealink T88 Series Autoprovisioning
The T88 came out recently and is a very capable phone for specific users, could this be added for auto provisioning like the T54?
1 vote -
The ability to have Unavailable and In Meeting added to Ring Central App
Though it's ok adding notes for your status but we would like to have the ability to have hard coded statuses like. Unavailable, Lunch, In-Meeting. Currently it has Available, Do not disturb, and Invisible. More customization for our Company would be great. Then our Admin could edit the list to best suit our company.
1 vote -
Ability to disable caller ID name for incoming calls and display only the calling phone number.
Ability to disable caller ID name for incoming calls and display only the calling phone number.
1 vote -
Allow # Sign Command for Direct Voicemail Routing on Call Queues.
Current Feature Description:
Currently, when dialing an extension, pressing the # key routes the call directly to that extension's voicemail. However, this command does not apply to Call Queues.Feature Request Description:
Request to modify the current system behavior to allow the # sign command to route calls directly to the voicemail of the individual users within a Call Queue when dialed.Use Case / Business Need:
In many instances, users in a Call Queue might prefer that calls routed to the queue can be directed to the voicemail of specific users within the queue using the # key. This…10 votes -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
27 votes -
Ability to disable or hide the workflow builder feature in RingCentral app
We would like the ability to disable or hide the Workflow Builder feature within the RingCentral app. Administrators should be able to apply this restriction to the entire organization or specific user groups.
1 vote -
Allow a bulk update of devices to users already in RingCentral from Phones that are in the portal.
We already have the ability to bulk update user information. I am hoping that RingCentral can add a tab to put serial numbers/mac addresses of devices that are already in the portal to assign to users. I know you can do this if you are bulk uploading users as the system see's the devices in the portal. But in some cases the user accounts are created first before the devices are ready to be assigned. Doing it one by one for a large account is a bit tedius. To be clear, I am not talking about BYOD devices, I am…
1 vote -
Click to dial on deskphone
This feature has been used for several years and very helpful in contacting prospects quickly without the need to physically dial the phone. It is essential in our business and would be helpful if I can have this feature back again .
1 vote -
Duplicate Presence Button
To allow Presence to be duplicate to other extension's device.
1 vote -
Grant User access to report on Specific Call Queue
Hello how can i give a user the ability to report on a group with out making them a super admin, I need to allow a user to report on a specific call queue
3 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
7 votes -
Allow users to add or correct words on the dictionary of AI transcription.
To avoid mis-spelled name and words during the transcription
1 vote -
RC app call logs
Hi,
Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.
6 votes -
Option to Use Call queue extension as SMS recipient
Have the option to use the call queue ext as SMS recipient and not just a regular extension.
Customer verbatim:
Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.4 votes -
All-in-one MS Teams application with EX and CX capabilities
The customer wants to use a single application, MS Teams, that integrates both EX and CX platforms/systems. He prefers to use just one application for both.
2 votes -
Apple Watch Integration
It's baffling to me that Ring Central doesn't have Apple Watch integration. Apple watches do not get ringing notifications on Apple Watches, which is extremely inconvenient because the actual iPhone doesn't make a noise when your Apple watch is connected. I miss many phone calls because my watch doesn't notify me when a call comes in. Please add notification integration to Apple Watches. It's 2025. All other apps have notifications pushed to Apple Watches...the massive company of Ring Central should have notifications integrated.
2 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
25 votes
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