13285 results found
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RingCentral App Sound Volume
Make the volume higher and so you can adjust it easier. Its not loud enough.
1 vote -
shortcut for calling like on the previous ring central, where we can dial numbers with just one short cut like just by clickin F1,
Improving fast calling experience
1 vote -
One Contact - Multiple Email Addresses
Having the ability to have multiple email addresses for one contact in Shared External Contact Directory
3 votes -
NEW FUNCTION ADMIN PORTAL > Add Call Queue Group (Assigning multiple call queue's in 1 RC extension)
The Call Queue Group option will help IT Admins in assigning multiple call queue's to a RC extension.
The "Call Queue Group" function will be a new object that would allow admins to create a group of multiple call queues, then assign to RC user extension.
In screenshot 1 (Call Queue Page) = Admins would have the option to create a call queue group, select the needed call queues then create the "Call Queue Group" object.
In screenshot 2(User List with Extension Page) = Admins will select "Add Call Queue Group Option" > All "Call Queue Group Objects" will be…
2 votes -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
13 votes -
Option to generate an AI summary or recap for a completed meeting if the live transcription/notes feature was not toggled on.
Advised user that RingCentral cannot retroactively generate an AI summary or recap for a completed meeting if the live transcription/notes feature was not toggled on during the live session. The AI utility requires active transcription data captured in real time.
1 vote -
IVR Menu Update
We would appreciate an update on adding an IVR option to route calls to a call parking extension instead of directly to a call queue or user extension, as this would help small businesses like ours handle more calls efficiently. We hope RingCentral can implement this feature as soon as possible.
1 vote -
Copy Text from Image/MMS
We receive order requests based on certain types of equipment and our customers text us the photo of the equipment nameplate. To avoid user error when typing in the model/serial number into our ERP system it would be extremely beneficial to be able to copy specific text from an image and be able to paste that into the associated field in our ERP. See image.
1 vote -
Image Rotation/MMS
Ability to rotate images within the app. At times we receive photos that are sideways or even upside down. In order to view it, right side up, the image has to be downloaded and opened in an external app.
1 vote -
Auto Refresh for SMS Activity
When viewing the 'Shared' inbox for SMS, user must continuously refresh the screen manually in order to get updated content of other users activity within the Shared inbox. It would be nice to have the activity automatically show for all users when it happens.
1 vote -
Carrier Anti-Looping & Alternate Caller ID Fallback
When you dial a toll-free number (e.g., an 800 or 888 number) using another toll-free number as your outgoing Caller ID it should still show the toll free number not the alternate local number connected to the user extension.
1 vote -
mute incoming tones (both Queued and direct) when listening to voicemail
mute incoming tones (both Queued and direct) when listening to voicemail
1 vote -
Match Inbound Caller ID to External Mobile Numbers in User Profiles for Internal Recognition
When employees call into the company system or dial colleagues using the external mobile device listed in their official user profile (User Details > General > Mobile Phone), the system does not recognize them as an internal user. Instead, the incoming call display just shows their raw mobile phone number or generic carrier text.
Because RingCentral does not cross-reference incoming caller IDs with the external numbers saved in the Admin Portal directory, employees cannot tell which internal colleague is calling them from the field.
Suggested Solution:
Directory Cross-Referencing: Implement automatic backend matching so that any incoming call originating from a…
1 vote -
Add API and Reporting Indicator for Carrier-Masked / Altered Caller IDs
Introduce a metadata field, flag, or indicator within the API response payload (e.g., Call Log API, RingCX API) and exported Analytics reports that identifies if a Caller ID/ANI is:
The original caller phone number provided by the originating carrier, OR
A suspected masked/replaced number applied during the telecom routing process (based on known SIP header metadata or gateway routing patterns).
Business Impact:
Implementing this flag would significantly improve data accuracy for enterprise customers, allowing them to accurately filter out masked gateway numbers in their reporting and prevent their CRMs from logging fake/unreachable numbers to customer profiles.1 vote -
Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
6 votes -
Play call recording announcement, only when human answers the call.
Configure the automatic recording notice, "This call is being recorded for quality assurance and training purposes," only when a human answers the call.
3 votes -
Instant Teleconsult Scheduling & One-Click Join App
patient-facing mobile/web application that allows Instant appointment booking,patients can schedule teleconsults with available doctors in real-time. One-click video call join — at the scheduled time, patients can join the consult via a single button
Optional reminders — automated email/SMS notifications to reduce missed appointments.
Provider backend integration — syncs with existing RingCentral/telehealth system for scheduling and call management.
Simplifies the teleconsult experience for patients, reducing friction from links or downloads
Speeds up appointment scheduling. Improves patient engagement2 votes -
Increase limit for Fax Cover Page notes
Customer is getting an error message "Please enter no more than 600 characters" in their Cover page notes.
2 votes -
notification sound or alert when a call is parked
We would like to request the implementation of a notification sound or visual alert whenever a call is placed on park.
Currently, parked calls may occasionally be overlooked, especially in busy work environments where users are handling multiple calls simultaneously. Adding an audible notification, pop-up alert, or visual indicator for parked calls would significantly improve call management and user awareness.
Benefits to the Customer:
Reduces the possibility of forgotten parked calls
Improves customer experience by minimizing long wait times
Helps users respond to parked calls more efficiently
Enhances productivity for teams handling high call volumes
Prevents missed communication opportunitiesThis…
2 votes -
Rework Caller ID
Caller ID is very segregated at present.
Suggest that by default, any user within an account should be able to use any Caller ID on that account, regardless if it's a company number, site number so forth.
This should be paired with an extension level ability to allow/disallow Caller ID.
Current state, if a user is not part of a queue or a particular site, they cannot use Caller ID attributed to those objects outside of their "bubble". One workaround is that the number is pointed to auto receptionist and a custom rule put in place; this adds administrative complexity…
2 votes
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