12358 results found
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Let each individual user create their own default private status settings.
Each user should be able to create their own default status settings.
2 votes -
Number Movement from Number Storage to Number Inventory
Ability to move Numbers from the Number Storage to Number Inventory without the need for a Temporary Number.
3 votes -
Shared Contact Addition
Implement a functionality that allows users to manually add contacts, which are then automatically synchronized and added to the contact lists of other designated users within the organization.
Benefits:
- Streamlined contact management across teams
- Reduced duplication of effort in maintaining contact lists
- Improved consistency of contact information
- Enhanced collaboration and communication efficiencyProposed Implementation:
- Add a "Shared Contact" option when creating new contacts
- Allow users to specify which groups or individuals should receive the shared contact
- Implement real-time synchronization of shared contacts across user accounts
- Provide options for editing and removing shared…13 votes -
Expansion modules on W76P
Please advise the import of the expansion module configuration in phone settings?
and if we add a handset do we need to change expansion module (and if we have 5 where to select 5?)
1 vote -
Keep "Available" status even when signed out of the RingCentral App
Please enable the 'Offline Presence' feature for my account/extension so my status can reflect call availability even when I am signed out of the app.
1 vote -
URGENT! Please, to be able to print text message history (including color pictures) using pdf format NOT ON TXT FORMAT AS IT IS AVAILABLE.
Printable message histories with color images are valuable for businesses for practical, legal, operational, and customer-facing reasons.
1 vote -
Allow more File types and file size limit for SMS
Should have more options of what file types to send and have more limit for the file size.
1 vote -
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
1 vote -
Reports by Countries for Inbound and Outbound
The customer would like a report that will show the inbound and outbound calls in the account by countries.
3 votes -
SMS for RingCentral UK and EU Brands
Current Functionality:
SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.Requested Functionality:
We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
2.…6 votes -
Update call queues by CSV
Requesting a way to update call queues in bulk. A way to upload a CSV that can update existing managers, members, notification settings, and other settings.
A lot of the call queues require different settings, so a template wouldn't work.
An import/export option would be nice to review all current settings and to apply new ones across all call queues.1 vote -
afficher le total au complet ou avec des pages 1000 contacts minimum
afficher le total au complet ou avec des pages 1000 contacts minimum
1 vote -
Mandatory Set Outbound ID at User Creation
We have several accounts around the world with all accounts having Multi-Site enabled. We have no use for the default account numbers as outbound ID's yet all new accounts get that number as default. It would be great if it was mandatory to set an outbound ID for the new user account when multi-site settings are enabled. This would avoid the default use of the company number which impacts on reporting if the correct outbound ID is forgotten to be set. A drop down list of site numbers for the new user would be ideal.
1 vote -
Ability to set desk phone admin password through admin portal.
Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.
43 votes -
Ability to Increase Number of Rings to 5 Minutes in User Extension
DETAILED REQUEST:
Currently, RingCentral does not provide the option to extend the number of rings before a call is sent to voicemail or forwarded.Request:
Enable a configurable setting in the IVR, call queues, or user extensions to increase the number of rings up to 5 minutes before routing to the next step (voicemail, call forwarding, or other destinations).
Benefit:
This would give organizations greater flexibility in handling calls, ensuring that calls are not prematurely routed or missed, and supporting use cases where longer ring durations are operationally necessary.1 vote -
Enhanced Visual IVR Workflow Including Destination Logic
Currently, the Visual IVR Editor in RingCentral only supports routing based on IVR keypresses. There is no option to define detailed logic for the destination extensions, such as call queues, user extensions, or conditional routing based on extension attributes.
Request:
Enable advanced workflow capabilities in Visual IVR to allow configuration of destination extension logic, including call queues and individual user extensions.
Maintain the existing keypress routing while adding the ability to define detailed destination behavior.
Benefit:
This would allow organizations to design more complex IVR workflows without requiring additional manual intervention or separate call routing configurations, improving efficiency and reducing…1 vote -
Vanity number for AU account
We need a vanity number for au account, checking in the admin portal option for requesting for a vanity number is not available, please add option for us to request for a vanity number
1 vote -
Current Call Routing and Hunt Group Layout
Is there a way I can get a current diagram or call flow showing the phone setup as it is now?
It should include the current numbers, where they are routing to, the hunt groups, and any other relevant call paths.1 vote -
Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
8 votes -
Share call history in the app to users using the same outbound number
when one agent places an outbound call from the main number, i need all of my agents to see that outbound call in the app
2 votes
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