12972 results found
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SMS Recipient Removal in Call Queues
As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.
21 votes -
assign the meeting host role to another participant
I want to use a functionality in RC where, if the meeting organizer needs to leave early, they can assign the meeting host role to another participant instead of ending the meeting for everyone. This allows the meeting to continue even if the original organizer has to drop.
2 votes -
One Contact - Multiple Email Addresses
Having the ability to have multiple email addresses for one contact in Shared External Contact Directory
2 votes -
2 votes
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Custom Greeting Template
It would be helpful if there were a feature that could apply the same custom greeting, wait message & music across multiple custom rules for call handling without re-recording or re-uploading pre-recorded messages.
2 votes -
Bulk Call Handling Configuration for DID Number Ranges
We need the ability to configure call handling and routing for a sequential block of numbers (e.g., numbers ending in 4101 through 4111) in bulk directly from the Admin Portal.
Currently, if we want to route a specific range of DIDs that are already assigned to existing user extensions to a main company or site number, it requires tedious, manual configuration for each individual number.
Introduce a "Bulk Route by Number Range" option in the Admin Portal.
Administrators should be able to input a start and end number (e.g., xxxx-4101 to xxxx-4111).
The system should allow us to apply a…
2 votes -
Toggle or force transcription continuity across a call merge
User-facing setting that allows you to toggle or force transcription continuity across a call merge.
1 vote -
Respect "Forward All Calls" Settings for Call Queue Members
Currently, when an inbound call is routed through a call queue, the system skips any queue member who has enabled the Forward All Calls (FAC) feature, immediately offering the call to the next available agent.
This request is to modify that behavior so that queue calls respect individual member routing rules. If a member has "Forward All Calls" active, the queue should route the call to that member's designated forwarding destination rather than bypassing them.
1 vote -
RingEX - Global A2P SMS Routing & APAC Local Number Provisioning
The Problem
An enterprise e-commerce client (~5M global customers) is attempting to send automated, event-triggered Application-to-Person (A2P) SMS messages to Australia (AU) and New Zealand (NZ) at a volume of 10k–20k messages/month.Currently, the platform's upstream carrier architecture restricts outbound SMS to these regions to Peer-to-Peer (P2P) routes only. As a result, automated traffic is blocked by international carrier matrices. Furthermore, internal logs falsely mark these blocked messages as successfully "Delivered," and Campaign Registry (TCR) constraints prevent the client from registering local AU/NZ numbers to bypass these filters.
Proposed Solution & Key Capabilities
Global A2P Routing Integration: Partner with tier-1…1 vote -
update the max wait time to have 45 secs
Option to add 45 secs, more increment option or have custom field for call queue max wait time.
1 vote -
Flexible use for a toll-free number for both US and Canada
We should make sure our toll-free number is open to both the US and Canada. Toll-free numbers should work across both countries for free, meaning a Canadian caller won't be charged for dialing a US toll-free number, and a US caller won't be charged for dialing a Canadian toll-free number. It requires no international codes, just dialing the standard toll-free number.
1 vote -
Ability to share folder from a user's HUD
Ability to share folders from a user's HUD in the App with others so they don't have to build them.
1 vote -
Add 35s and 40s Ring Duration Increments for Call Queues
Request to enable specific timing intervals of 35 and 40 seconds within the "Wait time in queue" configuration. This is a business requirement for the Director of Patient Services to provide more granular control over call routing and escalation logic for center queues.
3 votes -
Re-add the option to use 'X' when dialing another extension
When dialing another extension, the customer could use 'X' between the main number and the extension number in the RingCentral Phone app. With the RingCentral app, the option is no longer available. It is how they operated before, and they would like to have this option again.
2 votes -
IVR Menu count should not be limited to 250 only
IVR Menu count should not be limited to 250 only.
1 vote -
Play call recording announcement, only when human answers the call.
Configure the automatic recording notice, "This call is being recorded for quality assurance and training purposes," only when a human answers the call.
2 votes -
Workflow builder for Queue Calls
There should be an option to create a workflow builder when the call is at the Call queue phase since missed calls would not be detected by the members if the calls came from the queue.
2 votes -
Disable/Turnoff the Inbound international calling
Customer want to disable/turn off the Inbound international calling feature but its currently a limitation on the RC system since we only have a control to enable/disable the outbound international calling
2 votes -
Calendar and tasks
It would be nice when using the internal Ring Central Calendar & Task feature if it would give pop-up alerts for meetings and when tasks come up against the due date. This does not happen now so the tasks are not helpful & when someone is using only the calendar in ring and due not have Outlook or Gmail synced they do not get calendar alerts for ring central scheduled meetings. This leads to managers not showing up to meetings because they do not a calendar reminder.
Your calendar should function as a normal calendar w/email.
1 vote -
Call forwarding allows the use of star codes
We would like to request a feature that allows the use of star codes for call forwarding. Specifically, we need the ability to activate call forwarding using a code such as *72 followed by the desired forwarding number (e.g., *72 XXXXXXXXX). This is important because calls are forwarded to mobile numbers during after-hours, and the forwarding number may change daily. Having a simple and quick method to enable call forwarding would greatly improve usability for our users.
2 votes
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