13285 results found
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Text-to-speech voicemail greeting with wildcards
I want to have a custom voicemail message with {datefrom}, {dateto}, {nameofperson_covering} so that I can re-use the same voicemail message for all holidays/sick leaves.
Example
"I will be away from the office until {date_to}.Your messages will not be automatically forwarded.
My substitute is {nameofperson_covering}
In case of technical issues, please call {phone_number}.
0 votes -
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
4 votes -
Allow more than one customer voicemail greeting for RingEX users.
Add the option to have multiple voicemail greetings prerecorded, and labeled to identify each greeting. This will at least allow REX users to quickly change what callers hear without constantly recording a new greeting. AKA: Like voicemail worked in the 80's!!!!.
My only complaint as a RIngCentral Partner and Customer for the past 5+ years is the lack of the ability to quickly and easily make changes to inbound calls individuals.
1 vote -
Option to reassign an already-assigned SMS conversation to another user.
In the RingCentral Shared Inbox feature, we need to have the option to reassign an already-assigned SMS conversation to another user. For example, an SMS came into the main company number, Ext 101 owned the conversation; however, Ext 102 wants to reassign the conversation by clicking the 'Assign to me' option or by clicking 'Unassigned' from the current owner.
1 vote -
Automatically change the status when dialing out!
Automatically change the status when dialing out, to reflect we are making a call but not yet connected. Maybe yellow? Something to reflect to our teammates that a call is actively being made, and we are not available.
1 vote -
Grouped History & Detail View for 3-Way / Merged Calls
Provide a grouped view in the Call History in both the Admin Portal for 3-way/merged calls. Admins should be able to click on a single merged call record to expand and view:
All participants involved in that specific 3-way call session.
Individual start/end times and total duration for each participant.
Call recording links associated with the unified merged session.
1 vote -
receive outage notifications affecting the account
Client wants an option to receive service status notifications that only affects their account
• Current Behavior :
Client receives blast notifications that there is an outage, causing their dashboard to display RingCentral downtime even though it doesn't affect them
• Requested Behavior :
Client would like to receive outage alerts/incident notifications that only affects their account
3 votes -
AI Notes on Deskphones to be Viewable on the RC App
Currently, AI Notes for the deskphone are only received via email. It should also appear on the RingCentral app for better viewing and management.
3 votes -
Automated SMS for Calls Abandoned During IVR
A trigger for an IVR menu is needed to be used for automated workflow responses.
Currently, the only available workflow trigger that works with an IVR is Call Received.
However, when callers reach the IVR and hang up without selecting any key presses, the calls are not marked as missed. Instead, they are marked as accepted, which is why the Missed Call trigger is not applicable.
The disadvantage of using the Call Received trigger for an IVR menu workflow is that an SMS is sent immediately every time a caller reaches the IVR, even when the caller may simply hang…
1 vote -
PLEASE MAKE VIDEO / SCREEN-SHARE HARDER TO ENABLE IN THE MOBILE APP
I hate that I accidentally turn on video during a call. Sometimes my cheek activates it without me realizing it. If the call continues long enough, the customer may end up seeing the inside of my ear for the rest of the phone call, turned into video.
Please add a confirmation step before enabling video or provide an option to disable video calling entirely.
1 vote -
Alias name listing for DBN
Allow for an Alias name field in the EX User Details, for DBN purposes. For example a user may go by Bob or Robert and the first name DBN can only key off one of those. Or allow Queue Groups to be reachable in the DBN for this same purpose.
1 vote -
Keep SMS in shared inbox for all users to see for Call Queue Booster
Keep SMS in shared inbox for all users to see for Call Queue Booster even after the SMS is seen by any user
1 vote -
remove E999 requirement to setup a user
Hi Team,
Posting this idea from my Client Natali of Alfa Clean, Client want to know if after super admin setup the e999 succeeding user extension added on the account should no longer asked for it. Client is annoyed that there is still a need for a user to submit E999 to make outbound calls.
Regards,
Ram Carillo
Ring Central Support1 vote -
Ability to Mask/Hide Incoming Caller ID on Call Queue Calls
Currently, setting the Inbound Caller ID Display Settings option to "None" on a Call Queue still passes and displays the incoming caller’s ID details (phone number/name) to the answering agent.
1 vote -
Search-by-Name Transfer to Call Queue VM
Enable the Transfer to Voicemail button when searching for and selecting a Call Queue by name during an active call. Currently, this button is grayed out for queues, forcing users to manually dial extension numbers. This update would allow agents to quickly send callers to a department's voicemail using the same intuitive search-and-click workflow used for individual extensions.
3 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
91 votes -
Fax transmission notification to include the name of the contact
The customer needs to see the name of the contact/business, not just the phone number, where the fax is going to. This needs to be included on the fax transmission notification.
2 votes -
Schedule Closed
In RingEX, I would like to create a schedule where the office would be closed on certain holidays, so the system will play the correct voicemail.
12 votes -
rc app bring up front
Hi Team
Please have a feature that bring up the rc app up front for incoming calls not just the dialer but the entire up it self.
1 vote -
Request to Enable Calendar Presence Support for Exchange On-Premises Connections
The customer would like the Calendar Presence feature to be available when using an Exchange On-Premises calendar connection. Currently, the Calendar Presence setting is hidden under Settings > Calendars and Contacts when the user is connected only to Exchange On-Premises.
The customer would like RingCentral to support calendar-based presence synchronization for on-premises Exchange environments, allowing user availability statuses (such as Busy or In a Meeting) to automatically update based on calendar events.
1 vote
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