12723 results found
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Licence consumption restricted to locations
Anyone who has the right to add users and groups can assign licences from ALL cost centres. So e.g. a site admin can choose any license of any location/cost centre. The expectation would be that only the licences for the location are visible and accessible.
There is no check to ensure that only cost centres for a location for which you are authorised as a site administrator may be used - and thus only licenses assigned to this cost centre
4 votes -
Allow customization of voicemail notification subject lines
The default subject line for email notifications when voicemails are left reads "New Voice Message from [RingCentral customer name] - [customer] [number] on [date]. Where email subject line real estate is at a premium, RingCentral customers should be given flexibility and customization.
First, the VM is most likely not "from" the RingCentral customer--it is mostly likely from the customer of the Ring Central customer.
Second, if the RingCentral customer has a long name, the most important part of the VM--the WHO--gets lost in the sauce.
Lastly, the subject line is poorly formatted with no punctuation or break between the name…
7 votes -
Sync company directory with Mitel Desk Phones
Access ALL Company Directory on Mitel phones without limitations.
1 vote -
Fax message tagged as spam
Other carriers are unable to receive my fax messages because they are being flagged as spam.
1 vote -
Teams-Add In not appearing on user details
The customer is requesting a setting that would allow users using the RingCentral Teams Add-in to show up in their user details.
1 vote -
Delete the call recording only of a call queue call
The customer would like to have the option to delete the recordings only of the call queue call call not the entire call.
1 vote -
Option to remove the Pause feature showing on active call
The customer would like to have the option to remove the pause feature showing when a user is on active call to avoid them having the option to pause the call.
1 vote -
Keypress options when transfer fails.
We would like to have an option for the customer to press a button to leave a voicemail or return to the call queue when a call transfer fails.
Example:
A call comes in to the call queue, we need to transfer it to an agent, we transfer it and if the agent is unavailable after certain amount of rings a prompt will be presented to the customer to leave a voicemail press 1 or to return to the call queue press 2.
2 votes -
Set a designated line key for specific calls.
The customer wants to set available lines for dedicated calls without adding/assigning additional phone numbers.
Line 1 for direct calls.
Line 2 for call queue calls.
Line 3 for system calls.2 votes -
Admin Access to User Fax Messages with Enforced SSO
Description:
For accounts where Single Sign-On (SSO) is enforced as the login method, there should be a way for Super Admins to access fax messages received by user extensions.Use Case / Justification:
In situations where users are unable to attend to their faxes due to unforeseen circumstances (e.g., hospitalization, extended leave, or emergencies), Super Admins should have the ability to access these faxes without logging in as the user. This ensures business continuity and prevents important communications from being missed.Proposed Functionality:
Super Admins can view or download faxes received by any user extension in the account, even when…
2 votes -
2 votes
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Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
4 votes -
Turning Missed Calls Into Contacts Automatically
We would like our missed calls to create a record in contacts automatically.
5 votes -
Feature Request – Dynamic Working Hours Toggle
Quickly adjust today’s opening/closing times via a simple dial-in code, improving flexibility for businesses with variable schedules.
Problem: Current system does not allow same-day adjustments to working hours; must follow preset schedule or use Web Interface.
Proposed Solution: Add a quick “on/off” toggle for working hours, effective today only.
Example Use Cases:
Receptionist arrives early → activate working hours immediately.
- Receptionist closes early/late → switch to after-hours mode manually.
Implementation Suggestion: Enable toggle via dial-in code from any authorised extension, not just through the Web Interface.
Benefit: Greater operational flexibility and alignment with real-world, variable schedules.
7 votes -
Call Received Email
Hi There, I want to know if have this feature
What we need is, and email to be sent as soon as a new call is received or answered by our team.
I want something like a live commentary
example, each time a call is missed, it can send an email1 vote -
Option to edit a past scheduled webinar to reschedule it and use the same webinar link.
This is for when the webinar was accidentally started, and the webinar link was already shared; we don't need to duplicate the past webinar or create a new one. We can just edit the past scheduled webinar to reschedule it and use the same webinar link.
1 vote -
Live Call Commentary via Email notifications
Hi There, I want to know if have this feature
What we need is, and email to be sent as soon as a new call is received or answered by our team.
I want something like a live commentary
example, each time a call is missed, it can send an emailBut i could not find anywhere, where in the settings, when to send an email each time a call is answered.
The call log is not helpful, because i have to keep checking and have to refresh it
Please let me know, how to do this
Thank you
1 vote -
"Send messages individually" instead of as "Create group text"
When sending text messages on the RingCentral App for End-Users desktop application, have it default to "Send messages individually" instead of "Create group text", like how it was for the RingCentral Phone desktop app that will be discontinued on 5/1/2026. It is rarely appropriate in a business setting to send a group text message. You would never want to text multiple customers and include other customers' phone numbers. It is a violation of privacy. In the RingCentral Phone desktop app, you could toggle the option to whichever you prefer, and it would stay that selection until you choose to change…
1 vote -
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
2 votes -
Auto-save/Ability to recover deleted prompt
We have a customer who is requesting a feature that would allow them to recover a previous prompt or recording without needing to import it manually. Ideally, this would function like an auto-save or version history, enabling them to restore an older recording when needed.
2 votes
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