12972 results found
-
make a pop up notification if a fax fails to send.
It would be helpful if RingCentral provided an in-app notification when a fax fails to send. Currently, failure notifications are sent via email, but multiple people monitor that inbox, making it easy for the sender to miss the notification.
A more effective solution would be to notify the user who sent the fax directly within RingCentral. Similar to the existing red notification indicator, a different colored notification, such as a blue dot, could alert users that one of their sent faxes has failed and requires attention.
1 vote -
"Auto Answer" Toggle for Desk Phones via Admin Portal
Enforces Uniform Operational Compliance: Currently, turning off "Auto Answer" in the Admin Portal only dictates softphone app behavior, allowing physical desk phones (like Yealink, Poly, or Cisco) to bypass the policy via local menus. This feature allows administrators to maintain a strict, uniform call-handling standard across an entire organization.
Reduces Security and Privacy Risks: In sensitive or remote environments, an unmonitored desk phone left with local "Auto Answer" enabled can open live audio lines without a user's explicit consent. Centralizing this block ensures strict privacy controls.
Eliminates Admin Friction and Blind Spots: Administrators currently assume global toggles apply universally. Forcing…
1 vote -
admin pin that works for all extension voicemail that cannot be changed by users
The superintendent has requested that we have an admin pin that will allow access to any voicemail in our system quickly in the event that a threatening voicemail has been left at a school site. This will facilitate us quickly allowing law enforcement access to the voicemail without waiting for someone to log in and change the pin from the admin portal
1 vote -
Disable email notification in Workflow Builder
It would be helpful if there were an option to disable the email notifications to users if someone created a workflow builder for them.
Lastly, allow administrators to:
Prevent users from administering Workflow Builder.
Restrict users from creating new workflows.
Block users from executing or triggering existing workflows.
Controls should be role-based or permission-based for flexibility.
Use Cases
Organizations with strict governance or compliance requirements
Limiting automation access to IT or operations teams
Preventing unintended workflow execution by non-authorized users
Benefits
Improved security and compliance
Better role-based access management
Reduced risk of misconfiguration or unintended automation
Cleaner user experience for…
2 votes -
Show Toll-free minute usage in Service Web
The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.
72 votes -
IVR External Transfer Key Press Description Field
When configuring an IVR Menu, it would be very helpful to have the option to label an ‘External Transfer’ number with a description.
Currently, when a key press action is set to ‘External Transfer’ and includes only the phone number, other admins who review the call routing later won’t know who or what that number routes to (see attached screenshot).
Our company works with many different third-party partners, so being able to label each external number with the associated company or purpose would make call routing management much clearer and more efficient.
5 votes -
Add PO Field to Admin portal for purchases made via portal
When purchasing phones, etc. via the Admin portal, the suggestion is that Ring Central adds a field to allow a customer to input a Purchase Order that would then be tied to that purchase on the resulting invoice.
3 votes -
Disable On-demand AI Note Taker
Customers have various reasons for needing to disable the Automatic AI Note Taker, but they don't want users to bypass this and enable on-demand note taking during calls. We should allow for the AI Assistant to still be available, be it in the Message or Text tabs, but remove all note taker features if desired.
1 vote -
Not Received Missed Call Notifications when the call goes to voicemail
The customer would like to stop receiving missed call notifications for calls that are answered by the Call Queue voicemail. Missed call notifications should only be generated for calls that are not answered and do not reach voicemail.
1 vote -
Ability of admin to view if user is able to view unread voicemail
ability of super admin to check/view if user is able to see unread voicemail
1 vote -
I get a lot of junk texts and junk faxes. However, to confirm that they are junk, I have to open each one look at it and then delete it.
I get a lot of junk texts and faxes. To confirm that they are junk, I have to open each one and look at it, which is a slow process. As a consequence, I have left all these junk messages in my queue and worry that some non-junk is lost in that mess. It would be helpful if there were a way to get a better faster, preview of faxes and texts and quick access to a delete button for them rather than having to go down a menu level
1 vote -
Abandoned Calls details in Analytics Portal
The customer is requesting the addition of a feature within the Analytics Reports that would allow them to view detailed metrics on abandoned calls. Specifically, they would like the ability to track the total number of abandoned calls over a selected time period, as well as additional context such as timestamps, call queues involved, and caller information (where applicable). This visibility is critical for evaluating call center performance, identifying potential bottlenecks in call handling, and improving overall customer experience.
5 votes -
Feature Enhancement Request – Support for "Call Answered Elsewhere" on Yealink T48U Product(s):
Feature Requested:
Support for "Call Answered Elsewhere" notification/handlingDescription:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Yealink T48U phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.Current Behavior:
When a call is answered on another device, it displays a missed call on the Yealink T48U phone. This can cause confusion for users, as the call was not actually missed, but handled on another endpoint.Proposed Enhancement:
When a call is answered on another endpoint…1 vote -
Enhanced Call Logging for IVR-to-Queue Routing Visibility
This request seeks to improve call log accuracy for calls routed through an IVR to a Call Queue, specifically to ensure "Missed" states are captured correctly without requiring workarounds. This enhancement will provide full visibility into the caller journey and eliminate the current technical trade-off between SMS functionality and reporting accuracy.
2 votes -
Separate inbound sms from Outbound sms
Wants to filter/separate the inbound sms from outbound sms. On the RingCentral app, under the Text tab, there is a search option for messages; however, there is currently no feature to filter results by inbound or outbound messages only.
2 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.14 votes -
increase on the ablity of of text to send bigger files
increase the size of data we are abel to send from 1.5 MB to 5.0MB
1 vote -
Client Performance
The Windows RingCentral client is described as "needlessly heavy." The customer is requesting a more "polished" version with reduced CPU usage and a smaller install size for mass deployment (hundreds of machines).
2 votes -
Set presence (availability) and status messages for a period of time
On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?
11 votes -
Allow to send faxes to non T38 transmission
Allow sending fax using G.711u.
At the moment, RingCentral only supports T.38 for faxing.
There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.
24 votes
.png){kind=link}
- Don't see your idea?