13285 results found
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Allow the number to remain available as an Outbound Caller ID for specific numbers after a DNO request.
The customer wants the option to use a number as an outbound caller ID for calls to a specific recipient, even after the number has been submitted for a DNO request. This capability is needed so they can continue using the DNO-requested number as the outbound caller ID when contacting a specific client.
1 vote -
Set Main Number as Phone-Only / Remove Fax Capability
Set Main Number as Phone-Only / Remove Fax Capability
Vanessa from Oregon Integrated Health is requesting to have their main number configured as phone-only. Please remove the option for people to send faxes to this number.14 votes -
Call Log Missed result when navigating away from the user extension through a selected option
When setting up an IVR call routing workaround in a user extension, the call logs will show a Result of Missed in the user extension when you select an option from the recorded message. The call will however show as Accepted when it connects to the call queue extension connected to the option that was selected. The call log should not show a Missed, instead it should show as Accepted because the call was answered still.
2 votes -
Group SMS - Enable the ability to see all replies from internal numbers in a Group SMS thread that involves an external number.
Use Case:
Currently, when multiple internal users reply to a group SMS with an external contact, not all internal replies are visible to the group. This makes it difficult to track communications and follow up effectively. Having a centralized view of all internal responses would improve collaboration, reduce missed messages, and streamline communication with external contacts.Benefit:
Improved visibility of internal communications
Reduced chances of duplicated responses
Enhanced team collaboration and accountability
6 votes -
Implement a 30-Day "Recycle Bin" or Restoration Window for Automatically Expired Video Recordings
Currently, when a cloud video recording reaches its 1-year automated retention limit, the raw media file (.mp4) is immediately and permanently purged from the servers with no path for administrative recovery, even though text metadata remains visible.
1 vote -
RingCentral SMS/ MMS content policies
Ability to send unfiltered words related to SHAFT Categories without being tagged as SPAM
1 vote -
Show Shared SMS previews on lock screen notifications
Please show detailed information and previews of Shared SMS on the lock screen notification. Message previews are displayed for direct SMS on the lock screen.
3 votes -
Option to have List of Group Users read off in an IVR menu
Customers can record a custom greeting, but if the group members change, I would need to re-record the greeting. It would be helpful if there is a native "dynamic list" toggle that automatically reads out the current names of a group's members.
3 votes -
Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin
Summary:
In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.Current Behavior:
When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.
There is no option to select or assign another user extension or number.
Requested Enhancement:
Provide the ability to select from a list of eligible user extensions or direct numbers…
19 votes -
FILTER DAYS OF THE WEEK
Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.
2 votes -
Addition of Audit Log
Requesting addition of an audit log element that tracks who requested temporary queue assignment changes through the Real-Time agent widget as well as when they made the request and the specific queue re-assignments.
2 votes -
Ability to Retrieve or Restore Accidentally Deleted Live Analytics Dashboards
We would like to request a feature that allows administrators to retrieve, restore, or recover accidentally deleted Live Analytics Dashboards in RingCentral Analytics. Currently, once a dashboard is deleted, there is no available option to restore it or identify the owner of the deleted dashboard.
Having a recovery option, recycle bin, audit log, or backup history for deleted dashboards would greatly help administrators avoid permanent data loss and improve overall account management. This feature would also enhance operational efficiency and provide better protection against accidental deletions.
2 votes -
Reset and Assign Feature in Admin Portal | Default Checkbox Change Request – Outbound Caller IDs
Default Checkbox Change Request – Outbound Caller IDs
When I perform a reset and assign it to a user, the checklist automatically has “Outbound Caller IDs” selected by default.
Can I request that this checkbox be unchecked by default instead?
This is creating confusion because we sometimes miss unchecking it, which resets the outbound caller ID to the main company number. As a result, we are receiving calls to the main number unintentionally.
Making this change would help improve and streamline our onboarding and offboarding process and make it more efficient.
2 votes -
Ability to export Call transcript or summary after each call
Ability to export the transcript or summary after each call to a spreadsheet or file
7 votes -
Limit the amount of phone light ups per hour for users with BLF keys and monitored lines.
The Yealink Phone lights up whenever a monitored colleague on the system (even if they're in a completely different office) starts or ends a call, or their line status otherwise changes. Is there a way to adjust or limit the amount of phone light ups per hour.
6 votes -
Call Queue Groups in a Fixed Order
Call Queues should have the ability to ring groups of users in a fixed order.
For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.
This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…
21 votes -
Increase Presence Monitoring Limit for Poly Edge E Series with Expansion Modules
Requesting an increase to the functional Presence monitoring limit for Poly Edge E Series devices (specifically the E550) when equipped with expansion modules. Currently, the RingCentral service typically limits presence monitoring to 70 colleagues. However, the Poly Edge E550 hardware physically supports significantly more:
There is a mismatch between hardware capability and service/template logic. Diagnostic logs for firmware 8.2.3.0844 reveal that the device configuration template generates "Invalid index" errors for efk.efklist entries starting at index 51. This prevents customers with high-capacity sidecars from monitoring their full required list of users (e.g., 138 users), rendering the physical expansion buttons unusable for…
3 votes -
Ability to Choose a Specific Agent from the RingEX Call Queue
Request:
Add the ability for callers or users to select and speak with a specific agent directly from a RingEX (REX) call queue, rather than having the system route the call based solely on the queue's distribution logic.Business Need:
There are scenarios where customers know the specific agent they need to speak with, but that agent is part of a call queue. Providing an option to select a particular agent would improve the customer experience, reduce unnecessary transfers, and allow callers to reach the appropriate person more efficiently while still leveraging the benefits of queue management.Expected Functionality:
Allow…
1 vote -
Call routing for both RingCentral and Prosper AI
Configure the RingCentral system to bypass calls coming from our AI agent's number (Prosper AI). It would need to recognize them even when we display the patient's number instead of ours.
Set up a SIP connection that lets calls transferred back to your system skip the routing logic that sends them to our AI agent.1 vote -
Add Call Routing Diagnostics to Identify Why Calls Are Not Offered to Available Agents
Summary
Add a diagnostic feature that identifies and displays the reason why an incoming call was not offered to agents who were in an Available status.
Background
There are cases where agents appear to be available, but incoming calls are not presented to them. Currently, it is difficult to determine whether the issue is related to agent availability, routing logic, configuration, capacity limits, system behavior, or another condition.
For example, SIP signaling may show that a call was successfully established or processed, but there is no visibility into why the call was not distributed to available agents.
Requested Enhancement
Provide…
1 vote
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