12723 results found
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Call Queue keypress
We want to have a keypress option when people are waiting on the call queue, for example: Press 1 to return to the menu, or auto attendant instead of just waiting on the line, we have multiple sites and we cannot just have one extension labeled as extension "1" receive these phone calls
2 votes -
SSO Log In
We have successfully configured RingCentral to use SSO via Entra ID, however our users are being redirected to service.ringcentral.com when using the browser client instead of the desktop client, causing some confusion. Is there a way to redirect them to their RingCentral App UI after SSO has occurred, or do we have to create an enterprise application and change it to a bookmark, then enable SSO that way?
2 votes -
entering a phone number with alphabetic characters in the app should resolve to a telephone number
When entering a phone number under "Enter a name or number" in the Ring Central app, alphabetic characters are currently not resolved (800-MYAPPLE).
the system should resolve that entry as a number. in this case, it should call (800) 692-7753,
6 votes -
que members
Set the number of members that can answer a call que. I have five members but want to decide how many are available by rules. To control the flow for high or low volume calls depending on time of day.
1 vote -
Ability to hide caller ID name for all incoming faxes
Right now, the incoming call information settings on user extension is not working for faxes. It still shows the caller ID name. Customer would like to have the option of not displaying the caller ID name of the sender as the system sometimes has the outdated caller ID name for the sender's number.
2 votes -
provide a refresh button for the call queue.
We would like to have this option to refresh the queue every so often without creating a new a call queue
2 votes -
Headset Behavior with Silent Ring
Poly confirmed that if the ringer is set to “Silent Ring,” the phone defaults to a “New Call” state to ensure users do not accidentally answer an incoming call they might not be aware of.
While I understand the concern about the user answering a call on the headset that they might not be aware of when the ringer is set to silent, this could be avoided by alerting them for all calls through the headset regardless of the ringer type setting. It makes sense to silence the phone in some situations, but not the headset.
Even if a new…
1 vote -
Using older desktop app version's phone interface to manage multiple calls
[EXTERNAL]
My entire office are really struggling with the new RC App… it REALLY SUCKS and my entire office has the same response…
It has a LOT of new features and all but we don’t need all the bells and whistles.. phone # is too small, we might have 6 callers at the same time and it’s sooo difficult to stack calls and re-enter into calls and transfer calls and have conference calls on the fly… The old app was MUCH EASIER to navigate and see… Along with this, my plantronic’s headset now doesn’t allow me to accept calls or…
1 vote -
Turn OFF Faxing on the Main Company Number
The customer wants to Turn OFF Faxing on the Main Company Number, and they only want it to be used for Calls ONLY.
9 votes -
Enable Group SMS Creation on Mobile App
Currently, the option to create a group SMS is only available on the desktop app. The mobile app has limited functionality and does not allow users to initiate group SMS conversations.
We recommend adding the ability to create and manage group SMS threads directly within the mobile app to provide a consistent experience across platforms and improve usability for users who rely on mobile devices.
Benefit:
This enhancement would allow users to conveniently start group conversations on the go, improve workflow efficiency, and ensure feature parity between desktop and mobile platforms.1 vote -
Schedule Meeting - Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link'
Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link' is Schedule Meeting and not just having the option available when you select "Use Outlook Calendar" or "Use Google Calendar" under Video Meeting - Schedule.
1 vote -
1 vote
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change pages
Where page 1,2,etc is only at the bottom, please also move this to the top.
1 vote -
When swapping a phone add a screen to assign location before hitting swap
When a phone is swapped from the Ring Central App to a physical phone, have a screen that pops for you to assign physical location. This will save time instead of having to go back into the phone setting the location and then back to the users to move forward.
1 vote -
attach images in video calls
Would like the ability to attach images in Ring Central video calls.
1 vote -
Include the RC Account Name for Forwarded Calls to Another RC Account
The customer have 2 RingCentral accounts. He needs to identify that the calls are forwarded from their RC account.
1 vote -
Ability to receive up to 5 calls.
Ability to let the app the ring and receive up to 5 calls and choose which call to answer.
1 vote -
Configure the Yealink base station and handset to ring simultaneously for incoming calls.
Allow the Yealink W76P base station and its paired handset to ring simultaneously for incoming calls. Currently, only the handset rings, but customers would like both the base and the handset to alert at the same time to ensure calls are never missed.
1 vote -
Support shared lines when a user logs into a hot desk phone
When a user is a member of a shared line and logs into a hot desk phone, the shared line should be available on the hot desk phone as the user's primary line and any other lines setup in Presence.
Currently, the user with a shared line can log into a hot desk phone but the shared line will not display/ring on the hot desk phone.
When a user logs into the hot desk phone, the phone should fully become that user.
1 vote -
Report that will show the Auto-Receptionist call handling
The customer wants a report that they can run monthly, which will show how a specific auto-attendant was used. They are mainly looking to see how many times that auto-attendant was called, how lomg the calls lasted, and which buttons were pressed.
1 vote
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