13285 results found
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Enable Number Selection for Special Order Area Codes
Problem Statement
Currently, when a customer requests an area code that is sold out in our standard database (e.g., 770 in Morrow, GA, or 937 in Fairborn, OH), the Telco Team must place a special order directly with partner carriers. Because the partner carrier automatically assigns the available numbers to RingCentral, we are unable to provide the customer with a preview list of phone numbers to choose from. Customers are forced to accept a randomly assigned number blindly.
Use Case
Business customers frequently want to pick a "good number" for their local branches rather than settling for a random sequence.…
1 vote -
AIR forwards call to designated voicemail box
AIR forwards call to designated voicemail box if the caller mentions I want to leave a message or if no one is available. Currently there's no option in transfer by context that forwards to a specific voicemail box
1 vote -
mark call queue voicemail as
Add the ability for call queue members to mark voicemails as dealt with or still needs attention via sms or notes.
1 vote -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes -
Change voice prompt for "You have made an invalid selection"
Change the default messages that play when someone presses an invalid input in the IVR menu.
2 votes -
Outbound SMS Notification
wanted is to set up a notification for outbound SMS turned on and also wanted notified all the emails that is attached to the extension who reply back to the email
5 votes -
Improve Visibility of Cloud Connect Routing Configuration During Troubleshooting
During troubleshooting, it was not immediately apparent that the affected DID was configured to use Cloud Connect. This led to extended investigation into network, endpoint, and audio-related causes before the Cloud Connect routing path was identified as the source of the call delay. Add clearer visibility or indicators that show when a number is using Cloud Connect so support engineers and administrators can quickly identify the routing configuration and determine whether it may be contributing to call flow or latency issues.
1 vote -
After-Hours Schedule Display Clarity
The current "After hours" summary UI displays Mon, Tue, Wed, Thu, Fri after 4:30 PM. We find this confusing because it visually omits Saturday and Sunday, leading us to believe weekends are not covered by after-hours routing (even though they are functionality-wise).
Please update the UI text/visual summary to explicitly state weekend coverage (e.g., displaying Mon–Fri after 4:30 PM & All Day Sat–Sun) so users don't have to guess whether weekends are included.
1 vote -
add a condition in the workflow builder to identify if the caller is in my personal contacts list
Currently in the workflow builder templates there is a template for Voicemail autoresponse:
Automatically respond via SMS to customers who leave a voicemail. However as the website specifies it's not appropriate to send SMS messages to those who haven't opted in. I'd like to add a condition in the workflow builder to identify if the caller leaving the voice message is in my contact list. If they are, they most likely have already opted into messaging.1 vote -
Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
68 votes -
Setup Authorization codes for outbound calls on a phone
Would like to setup Authorization codes for outbound calls on a phone
3 votes -
Audit log who and when changes made on a report or subscription
Include an audit log which Performance report or subscription was recently changed, who made the changes and when was the change made. It should also track items which were modified like users or kpi.
1 vote -
Allow Fax-Only Numbers to Appear in "Called Number" Selection for Site Custom Rules
Description:
Currently, phone numbers configured as Fax-only do not appear in the "Called Number" selection when creating or editing Site-level Custom Rules (Site Call Handling) in the admin portal.However, testing confirms that custom rules do successfully apply to fax traffic when the number is temporarily set to "Voice and Fax," added to the rule, and then reverted back to "Fax-only." This indicates that the backend supports fax interactions within custom rules, but the UI restricts selection based on number type.
Problem Statement:
This creates a usability gap where:Fax-only numbers are not selectable in the UI
But are technically…1 vote -
Improve Fax Service Compatibility with Special Characters and Emojis in User Extension Names
We would like to request an enhancement to improve the compatibility and validation handling of special characters, Unicode symbols, and emojis within user extension display names, specifically for RingCentral Fax services.
In a recent support investigation, outbound fax functionality consistently failed for a user who had an emoji included in their extension display name. After removing the emoji and refreshing the user session, outbound faxing immediately resumed normal operation.
While emojis and Unicode characters are generally accepted in user profile names across the platform, certain backend fax services or integrations may not fully support these characters, leading to unexpected service…
2 votes -
Unified Device Management
A request for better "overlap" between mobile, desktop, and desk phones. Currently, the user feels they are managing the same information (e.g., call history/logs) three separate times.
3 votes -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.5 votes -
Reduce Ring Interval Duration from 5 Seconds to 3 Seconds
Request to add an option to reduce the call ring interval from the current 5 seconds per ring to 3 seconds per ring.
This would allow organizations to configure faster ring cycles for improved perceived responsiveness, especially in high-volume or customer-facing queues, while still retaining the existing 5-second default for standard use cases.
2 votes -
Allow to connect Intercom devices to ATA
Option to connect an Intercom device using an ATA Device connected to an extension.
1 vote -
Favorite feature for Gif's
Please allow us to mark Gif's as favorite so we can quickly access our favorite gifs in the app
2 votes -
Outbound Caller ID: Fixed assignment of IVR numbers to specific user
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using all IVR numbers. However, the user should only be able to use the specific IVR Menu number assigned to them as their outbound Caller ID, without access to any other IVR numbers.
3 votes
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