12972 results found
-
Add Option for Static Routing as Default for VoIP Calls
Currently, RingCentral uses dynamic carrier routing, where outbound VoIP calls are automatically directed through different underlying carriers based on network conditions, load balancing, or regional availability.
While this approach helps optimize performance, some organizations would prefer static routing — where calls consistently route through a fixed underlying carrier or network path.
Static routing provides several benefits, including:
- Predictable call behavior and quality across routes
- Simplified troubleshooting and traceability (important for enterprise and regulated industries)
- Reduced variability in call routing results when diagnosing intermittent issuesAt present, static routing is only available as a paid or special provisioning…
5 votes -
Call Queue Music
I would like to configure our call queue so that calls transition to overflow members seamlessly. Specifically, I need the hold music to continue playing without interruption as the call moves through the overflow list, rather than restarting or cutting out during the transfer.
2 votes -
block fax on specific extension
Add the ability to block faxes from sending from an agent or extension.We would want to stop the receiving part, based on selected agent/extension.
2 votes -
Ability to retrieve users and phone numbers using mac address.
The customer requested a feature wherein they can retrieve the names of the users and phone numbers that were deleted from the admin portal, and be visible in the audit trail by searching the MAC address of the deskphone.
2 votes -
Restricting Users from reassing Conversations from the Shared Inbox
restrict or control which users can reassign conversations within the Shared Inbox
2 votes -
Do not apply Call Screening to the Company Directory or Personal Contacts
When a caller is listed in Personal Contacts or within the Company Directory, remove call screening entirely.
2 votes -
Ability to add a secondary address to the account
A feature that will give an option to add a secondary address to the account for the purpose of porting a number out of RingCentral
1 vote -
Enable RingCentral Call Audio Sharing During Screen Sharing in Meetings (Desktop App)
When sharing a screen from the RingCentral desktop application during Microsoft Teams or RingCentral Video meetings, participants are unable to hear live RingCentral call audio. While sharing system audio works for general device sounds, it does not capture audio from active RingCentral calls.
Currently, a workaround exists by using the web versions of RingCentral App (via Chrome or Microsoft Edge), which allows call audio to be heard by participants when screen sharing.
Requesting a product enhancement to enable direct sharing of RingCentral call audio during screen sharing in the desktop application, ensuring a consistent meeting experience without requiring users to…
1 vote -
IVR prompts directly in queue settings
Would like to use IVR prompts when someone calls a queue using the direct 10-digit number. We text and call from the queues and we will lose sms functionality if we re-assign the number as an IVR menu. We would like to set up prompts directly in the queue.
1 vote -
Status indicators for reviewed calls in RingSense
In RingSense, customer requests to have clear indicators when calls' already reviewed
1 vote -
Enhance Cloud Connector Routing: Increase 10-Range Limit
User Persona & Impact
Target Audience: Enterprise Customers with Hybrid Deployments (RingCentral + 3rd Party PBX like Cisco CUCM/Avaya).Impacted Area: Cloud Connector / Inbound Routing Logic / Hybrid SIP Trunks.
Severity: High (Blocks migration/coexistence and causes routing failures).
Problem Statement
The current 10-range hard limit for Cloud Connector inbound call routing is insufficient for enterprise customers managing coexisting/split dial plans.When migrating from an on-premise PBX (e.g., Cisco CUCM) to RingCentral, customers often have a single block of extensions where some numbers have migrated to RC, but the rest remain on the legacy PBX.
Because RingCentral currently lacks an…
1 vote -
Sync Fax Default Cover Page from Admin Portal to Desktop and Web App
Currently, the default fax cover page set in the Admin Portal only applies when sending faxes through the Mobile App or FaxOut feature. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via the Desktop or Web App, ensuring consistency and reducing manual setup.
6 votes -
Activate a deskphone without assigning it to a user
To have the option to activate a deskphone without assigning it to a user.
2 votes -
Native Integration with National Do Not Call (DNC) Registry
I would like to request a native feature within the RingCentral (RingEX) and RingCX platforms that automatically identifies and flags phone numbers registered on the National Do Not Call Registry.
2 votes -
Route call queue call to an external number then back to call queue
There should be a call queue call routing option to ring an external number then have to call queue if unanswered
2 votes -
Receiving MMS from an outside number
I would like to know if we can receive an MMS from an outside mobile phone number to one of our ring central phone numbers.What is our our best option and the necessary set up and any additional costs.
2 votes -
Prevent transcription of Credit Card numbers
Prevent transcription of Credit Card numbers within RingCentral App. We have a KIOSK at our campground facility and on occasion the will have to accept a credit card number over the phone. Ideally we would like the call transcribed but no Credit Card numbers.
7 votes -
Messaging Administration - Relocate the Manage Admins function to the Web
Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.
The simple suggestion is to move these functions to the standard Web Admin portal.
9 votes -
Visibility for returned devices and numbers
Client needs help with the service portal to locate numbers and devices they returned
3 votes -
Workflows - Ability to send automatic SMS after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote
- Don't see your idea?