12224 results found
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After adding manager's to queue, unable to send notifications to different emails. Please add back advanced settings under notifications
After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email. We use salesforce and create cases from email's, once I added managers to the queue it removed my exisiting notification emails and replaced them with the managers emails and I'm unable to change this. It's frustrating because now my only option to fix this is to clone an existing queue Please either allow me to remove manager's and/or add the advanced settings under notifications once manager's are selected
5 votes -
Requesting feature to lock the settings of Polycom phone
Requesting feature to lock the settings of Polycom phone
1 vote -
Add support for Proxy Authentication on Windows
Most apps prompt for a login for proxy connections. However, RC app on Windows doesn't.
1 vote -
Ability to duplicate/copy a calendar event.
To the right of a calendar event where you give the options Edit, Show Conversation and Delete, it would be great to have the option to duplicate the entire entry. I have to schedule multiple events each day for the warehouse. Every entry for the same team contains the same info except a difference in the job name which we place in the Event Title. I would love to be able to duplicate an event so it shows the same team, title, date, time, color, etc and then simply edit the title. Instead I currently have to create a new…
1 vote -
Allow scheduling of meetings without connecting to a calendar
Allow scheduling of meetings without connecting to a calendar. For privacy purposes and confidentiality, I do not want to give access to my outlook calendar.
7 votes -
Custom Display Name for Call Queues
There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.
2 votes -
Ability to delete posts made by app integration
Support informed me that there's zero way even as a super admin to delete a post made by an app integartion into the messaging app. We use Zapier to post news article links into a News team channel. Despite being the super admin and the one who set up the integration and whos account it authenticates with, I am unable to remove any posts by the app.
2 votes -
Allow code wrapper without closing tag
In Classic RC, you could use [code] and everything after it would be monospaced. In New RC, it only works when you have the closing [/code] tag. This would be fine, except that for orgs where users are split between Classic and New users, the former don't put the closing tag on because it looks fine to them.Also, it's more convenient for users to forgo the closing tag; let us keep doing that, please.
7 votes -
Open/View Cases from App
Access to certain support areas are available through this app, but you are not able to access RingCentral Support to navigate to “Support Case Online” to open or check case status from the app; unless you do it by the browser.
1 vote -
Allow multiple PCs to use Softphone simultaneously
It's very annoying having to de-authorize a PC to make calls after moving between PCs.
5 votes -
Page Count on CUSTOM Coverpages
Page Count for Custom Coverpages
20 votes -
Label faxes for future download
so i can come back to the fax and download it later
2 votes -
Add iOS ignore call and send SMS option
When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be great!
3 votes -
Adding user's job title in RingCentral should Sync with Ring Central Desktop
When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app.This would allow better admin management of the organization.
18 votes -
Contact Notes LARGER TEXT block for viewing and editing
I have synced my Outook365 Contacts and works well so far. It does bring my contact notes over to the address book however it only shows one tiny line.. If this could be put in a much larger text box (multi Line) and RESIZABLE this would be extremely helpful. WE use Outlook contact notes to track important details of our customers and we typically have a few paragraphs of details that would be helpful to view rather than copy and paste into a text editor to view more than one line of text.
3 votes -
When logging into a meeting, allow the user to view themselves in the camera before joining.
Similar to other competitors, this would allow you to adjust the camera, or yourself before joining and being viewed.
2 votes -
Dynamic outbound caller ID
Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code your caller ID would show your 972 phone number on the caller ID. If you dial a 469 area code your outbound caller id would show your 469 phone number. If you dial an area code without a rule setup, your default caller id would show.
15 votes -
Option for fax image to be attached to email notification of successful fax.
The pdf of the sent faxes have the information showing fax number time sent, etc. and are good proof of a timely fax. You can get it by downloading it from the app, but it would be nice if you had the option to just have the pdf images attached to the email notifications of a successful fax. Not only would it save steps, but you could easily send just the RingCentral email as proof of the successful fax to clients for their files, etc.
7 votes -
Autocorrect
Autocorrect for the RingCentral Desktop app (I'm on Mac). It would benefit everyone...it's the only app on I have my computer that doesn't autocorrect, which is a pain while using Glip.
1 vote -
RC Support should have the capability of retrieving number/s from a disabled account
RC Support has the capability of retrieving number/s from a disabled account
1 vote
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