13296 results found
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Push a notification when someone's presence is available
Settings -> notification: add a setting option to set special reminders for certain contacts's available presence, click 'Edit' button in this setting option will open a edit dialog, in this dialog, user can remove or add contact. sSave step1 settings, when these contacts's presence changes to available, a notification will be pushed to the user
9 votes -
Add "Sections" back to Tasks in the new RingCentral App
In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks. Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Sometimes the clients need a floorplan created, or an educational tutorial, or a bid for the job. We currently create the Tasks within the client's Team, but then organize the tasks by Section, such as "floorplan" or "education" or "proposal". The different sections helps us prioritize our tasks. For example, proposals are very important to return as quickly as possible, so…
45 votes -
add fax confirmation on actual ring central fax cover letter instead of email,
So our company has to download the email confirmation from that email, then attach it to the actual fax from ring central and it's just plain extra work. The fax and rest of the pages in the actual fax are on top of every page sent except a sent action or success notation. Life would be better as we know it if this can be implemented through the actual ring central and fax sent through ring central. Hear my pleaThank You,Marisela Garcia RMA/LMRT
2 votes -
Queue Managers with Member Management Access shouldn't have automatic Call Recording Access
Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call recordings should be dictated by the user Role and not by the Queue access. We need the user to have access to control Queue members, but not to any Call Recordings.
3 votes -
Scheduling Function
Scheduling Function - plan and schedule messages in the future and create recurring messages to celebrate important dates. Push send once, and be worry-free while your marketing is executed!
7 votes -
Outbound caller id prompt
It would be helpful to have a option to press *9 before a call to change the outbound caller id to show a different number then your normal desk phone line. This comes in handy when one person is responsible for their own line but also maybe another line as well but not normally.
1 vote -
Web Portal Fax Message behavior
As of Monday 5/25/22 we have noticed a change in how the web portal messages page works. We download faxes in batches by customer from the web portal which works best for our volume and workflow. We filter by name (of customer) and status: Unread.Prior to this week, when we would download a fax it would automatically be marked as "Read" and filter out automatically as we download that batch.There were two behavior changes which are slowing down our process:1) Downloading the fax no longer marks the fax as "Read". We have to check the ones we downloaded manually and…
1 vote -
External Member added on AT&T Office at Hand Teams
Unable to create new Team on AT&T Office at Hand App when addign external emailsas we get error "The person you invited is not permitted to connect with external users. Please try another contact. "Customer would lke to have capability adding an external member on a Team created on the AT&T Office at Hand App
1 vote -
You should be able to silence the incoming call of a specific contact.
To have more control of notifications and peace of mind.
2 votes -
Desk phone to ring first before app
Currently, the app rings at the same time as the desk phone. You set the desk phone to sequentially ring after the app but not before. I prefer the desk phone to ring first for a couple of rings, then the app on my cell phone would be called.
101 votes -
Ability to change the audio conference call hold music - same as user hold music choices
Ability to change the audio conference call hold music - same as user hold music choices
11 votes -
Web portal call log should include 'Presence' activities
Idea / suggestionAccording to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another.This leads to incomplete call information and makes the 'call log' rather pointless since you have to ring up RC support to get a complete picture. The 'call log' report in the administration web portal needs to show EVERY step in a call's flow - no matter how they are initiated or what system they use.BackgroundIn our company we have one…
1 vote -
Simultaneous phone ringing to all office personnel on incoming calls.
Give the option to set up an unlimited number of users to receive incoming calls simultaneous instead of the standard rotating or fixed order in small groups. Using rotating or fixed groups doesn't allow someone to pick up a call unless their phone is ringing.
4 votes -
Transcription of recorded phone calls
quick access to recorded information recorded at a glance, recorded info could be searchable
17 votes -
RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...
...ne display 'Missed Call'.. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.
14 votes -
Save mass text message groups
In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.
3 votes -
The ability to minimize incoming calls to access the app while someone is calling.
I cannot use the app features on my android device when someone is calling me. I cannot always answer every call and sometimes would like to turn off queue calls while inbound calls are coming in. I have to wait between calls to change settings or access messages.
5 votes -
User Outbound call limit feature
BT Cloud Phone:Users or User Roles Outgoing call blocking feature from BT to external numbersExample:only certain users with a specific role are allowed to call a certain number none BT or RC for that matterSimilar to Standar International Role but local (non-geographical number such as alarm services).Outbound call number prefix off feature.
6 votes -
Delay a user
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
5 votes -
Make changes on provisioning server: CISCO Short Interdigit timer
The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.
2 votes
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