12795 results found
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Please Add SMS feature to the European countries ( Holland first )
Please Add SMS feature to the European countries ( Holland first )
1 vote -
Super Admins should be able to delete anything at anytime
other non admin users do post files to RC. These files are constantly being updated by other users and admins creating numerous verisons of the same file. Super admins should be able to go it and delete attached files and links at any time to help "clean up" current teams, files, links, etc.
1 vote -
Add Yealink conference phones to assisted provisioning
In addition to the current Yealink deskphones already supported by RingCentral it would complete the offer if Yealink CP920 and Yealink CP960 will also be supported via Assisted Provisioning
8 votes -
Emergency Company Wide Switch to Night Mode
We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system into after hours mode. Currently we have to go through and manually modify all IVR and call queues with reduced working hours.
12 votes -
Disable file sharing by default
Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one of you are going to get hit with a major fine or data breach! If you are going to allow any kind of file sharing from your unified business platform there needs to be some kind of content exemption rules that can be put in play.
4 votes -
Add ability of the new Group Voice Mail capability to include Call Queues
Customer is using the new Group voicemail capability but it is currently only available on the user level. Customer has asked that this capability be added to call queues so that multiple users can be co-recipients to the voicemail of the queue.
13 votes -
Add a way to add an "office" phone ext located near a wireless connected PC
this would be useful when the modem is located on the far side of the house
1 vote -
Globally Block Forwarding to Outside Lines
We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the organization.
2 votes -
Remove all failed faxes on entire account
Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal
2 votes -
thumbs up emoji to have the shortcut (y)
the current shortcut for emoji is :+1: which is not very practical to enter.Can you add the possibility to use the shortcut (y) to deploy the thumb's up emoji?
3 votes -
Text Message log
It will be useful to have the ability to print a text message log
15 votes -
Add Contact Profile Photo in the Windows App and Android App
I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.
4 votes -
Edit Voice Greeting for Blocked Calls
Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
6 votes -
Add a feature to allow users to just receive text messages
Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.
2 votes -
Caller details when forwarding to external number
When you call the number: (800) 419-1900 and press 1 it is going to my personal mobile phone: (815) 670-6400. But when they call me from RingCentral I need to know from where they are coming
1 vote -
Agent status and multiple call queues
We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status in other call queues. Saving time and not subjecting customers to longer wait times.
4 votes -
Disable incoming calls when on a queue call
Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming calls when you're already on a queue call. Thank you!
5 votes -
Remove the announcement to announce yourself when doing a conference call
With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…
24 votes -
RCscheduler/Outlook Add-in should offer HTML format for meeting invites
The old outlook plugin was able to use the HTML format. We would like to like to use this feature added back in for the Outlook Add-in.
6 votes -
Ability to turn off "What's New" Promotions
My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome to try to even make a phone call. In-app-window notifications such as this should be able to be turned off in settings.
4 votes
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