13296 results found
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update call logs filter
I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911
15 votes -
Allow embedded training videos on portal to be viewed alongside webpage
Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to alter menu options in the portal since the video takes precedent and doesn't allow access to the page it's obscuring.
1 vote -
Provide instrutions for users to setup 2FA
I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.
1 vote -
Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP
We need to work on getting the Poly Roves certified for a variety of customer opportunities. Retail, Healthcare, Warehouse and Manufacturing. They have line Presence button, are ruggedized, and more configurable
34 votes -
Need a "SEARCH" section/option on the configuration and setup page in the the "Admin Portal" and "My Extension" pages!
I have had to go to Google to find out the information about setting up our new phone system, and MANY times the Google information is "out of date". ALSO, the support team has a hard time understanding my questions, and has been little or "NO HELP" what-so-ever! This is the most "User Unfriendly" system that I have ever encountered in 50 years of doing business.FYI, I have spoken with about 10 different support team members and only two of them appeared to know what I needed. A few have even told me that an option that we needed was…
2 votes -
Option for 'No voicemail or message' for unanswered calls
There should be an option to enable calls to just 'drop out/end' if they're unanswered after the specified number of rings, without sending the caller to voicemail; forwarding the call or playing a message.We have an automated national telephone system where clients can call a main national number and this call queue then gets distributed between active agents across the country. Our regional agents use Ring Central as their way of answering these calls. As the national system is automated and agents are selected at random to answer calls, we can't have a voicemail service enabled on these agents profiles…
3 votes -
Customize Settings for Message Only Extension Email Notifications
The ability to customize what information is shared in the voicemail email notification to co-contributors of a message-only extension. For example, the ability to choose whether the caller ID is included in the voicemail email notification or not.
7 votes -
Display both Caller & Line ID on screen in the mobile app in situations where users have more than one line
I have two lines coming in to my mobile app. I need to be able to see the caller ID and also the line ID, so I know how to answer the phone appropriately.
2 votes -
Mass import of personal contacts into phone's contact directory.
I recently imported via csv file about 300 "personal contacts" on my RingCentral account. On my Polycom phone, when these contacts call in, I see their names (like CallerID). However, when I search in my Directory under "Contact Directory", they do not show up. I would like a way to add contacts to my directory all at once (for instance, import them like I can on RingCentral). I know that I can add them manually one by one but this is highly inconvenient.
6 votes -
Show DND status on Desk phone for colleagues to know.
Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available
65 votes -
Different Call Recording Announcement settings per site
I have 30 sites and I need different settings per site.
18 votes -
Allow user to easily recover a deleted voicemail.
Useful if user accidentally deletes voicemail
18 votes -
Separate Outbound Calling Announcement
Currently only having one option for call recording announcement for inbound and outbound calls. I would like a seperate custom annoucement for outbound calls.
25 votes -
Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email
Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
27 votes -
Create folders for fax
It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not printing out the faxes as we are trying to be paperless.
11 votes -
RC app search by department
In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.
59 votes -
Please stop the pop-up madness
Please stop forcing new taps / windows to open up when clicking links on the RC web site.From the main page, every time I click the login button a new tab / window is createdFrom the admin portal, I click the support link & a new tab is created. I then click the login button & another new tab is opened. Now I can input my login credentials, but the previous tab to the support page is totally unnecessaryDear admins. Please unmerge my idea.My merged idea "Please stop the pop-up madness" relates to the ringcentral.com and associated websites. It does…
2 votes -
Call Queue Status Unavailable while 'In a meeting'
I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a feature request for this.
4 votes -
New customers/users could have been prompted about CNAM and its limitation
Users are not aware that CNAM does not work on all end-point especially a mobile phone.Users could have been prompted on initial login and link them to the article number 11592. This should help correct the users expectation regarding the CNAM.
6 votes -
911 Alert Routing
We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.
83 votesI understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.
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