13297 results found
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Paging for limited extensions
All phones should be able to send a page in case of emergencies not just full licensed users. This is currently limited to only licensed users. Add limited extensions to the list for paging out of box.
12 votes -
Missed call in Super Admin Ext 301
we have an IVR which feeds off to a user (Dial-By Ext Ext. 406) this user is set NOT to ring and has a long custom voicemail asking clients to use DTMF tones to locate an advisor or return to the main menu.it appears a lot of the missed calls which I am not part of any group to received incoming calls.
2 votes -
Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage
Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they manage all at once.
9 votes -
Prevent/Disable second call going through to extension
We would like the ability to disable a second call going through to an extension if they are already on a call.Users find it frustrating having a second line ringing while they are already on the phone to a client.If we could prevent the transferred call even going to the extension it would prevent this
40 votes -
CarPlay
While your phone is connected to the car you can receive and answer phone calls. However, there is no function for making calls. Can this be added?
7 votes -
RingCentral.exe invoking Powershell
Why does RingCentral.exe invoke powershell. You do know that this is considered malicious activity by next generation endpoint protection.
2 votes -
Disable Recording Function for Specific Users
There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.
24 votes -
Create a way for us to call pts back directly from email instead of having to go back and forth between missed call log and ring app.
please allow access to dial the number directly from the missed call email. It is not efficient the way it is currently set up. You have to write down all the missed call numbers, and then go back to Ring app dial pad to call each one.
1 vote -
Add button that opens third party URL from the soft phone and web applications
It would help us if we could allow the user to click a button from the interface they make/receive calls on to open our application directly from their RingCentral device.
3 votes -
HandOff Transfer Option
Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off and once the person who transferred the line can end his line alone and not disconnected other persons? This will be very helpful so the customer knows that we indeed connected him/her/them to other line and thus creating a more interactive and professional vibe.
5 votes -
Ability for agent to stay on the line after transferring to an external number.
We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC Phone (which has a conference greeting).
39 votes -
Multiple Companies Under One Account
I have multiple companies under one roof. Employees split phone duties between companies, but the outgoing Caller ID needs to match the company of particular users.
1 vote -
Allow Mobile app login for Announcement Only ext
Goal: Record & change announcement on the go.Idea 1: Allow direct login to announcement Only ext on the mobile app. User can then record directly from the app.Benefit: It would be very beneficial to be able to update announcements on the go through the mobile app without having to sit down by a PC & log in to change the announcement.Alternate Idea: Enable phone call in method to update the announcement. User would dial a phone number to login & authenticate. User would then be able to listen to current announcement or change announcement.
1 vote -
Add a place for phone extensions on the contact page
It is very time consuming to have to look up a clients extension because it cannot be stored in the contacts. When I asked someone in your company they suggested I add the extension to the persons last name, that is a very clumsy fix.
1 vote -
Automated Daylight saving switch for Main IVR Custom Rules over multiple regions
Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regionsFor PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC and EMEA regions)Ideally there could be a second and third option for Date/time in custom rules under the Main IVR to allow it to toggle at a user defined date/time to match regional Daylight Savings Time adjustments for each region.I'm happy to demonstrate as it will save me having to create multiple rules for the same region…
12 votes -
Allow Performance created subscription to be accessed by all super admins
As of the moment only the user who created the report can view the performance. There should be an ability to share it.
9 votes -
Call Park Audio
I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.
5 votes -
More Personalized Experience + Keyboard Shortcuts in the RingCentral App
You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
5 votes -
Synchronize the dial-by-name directory and the MVP contact list
Alleviate the need to maintain dial-by-name contacts in multiple places. Ensure that dial-by-name contacts are the same for callers and MVP users.
1 vote -
Hide Contacts from RingCentral Contacts List
I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.
51 votesCompany Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html
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