13297 results found
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Ring Central Message Email Summary
I would like to have a Ring Central Message Email Summary whenever I receive an email from the RingCentral app.
4 votes -
Single Sign-On for Support Site
Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in again. Then, once you are viewing your case list, when you click on a case to view that case, you are again told "It looks like you're not logged in" and you have to log in FOR A THIRD TIME! If my users had to log in that many times just…
6 votes -
RingOut on RC App
It would be nice to have the RingOut option added to the RingCentral app
18 votes -
Multi-Level IVR option for Essential plan
Partners from ALE RBO think this will be a highly added advantage for customers if those will Essential plan can have the Multi-IVR option enabled.
1 vote -
Integrate with Planhat
Customer Sucess Platform
2 votes -
Option Not to Launch RC Application after Installation
I would like to be able to select an option to not open the RC application after installation as this causes confusion for my end users.
9 votes -
RingCentral Integration for Buildium
ring central integration for Buildium property management software.
4 votes -
Multifactor authentication
We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.
25 votes -
Priority option for queues.
I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of companies. Those calling to order a tow truck for the first time, needs to be answered before someone checking the status of where the tow truck is, for example. On top of that, it would be even more awesome if internal calls/transfers were a priority as well. I know this is probably a feature of…
17 votes -
call spying - OFF
Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.
1 vote -
Click on user and view team members status from "My Team"
useful so I don't have to search the user to see why they are not available/everyone can use this
2 votes -
Fax without voicemail
Apparently if you turn off accept messages in order to stop voicemails you also lose the ability to receive faxes.
9 votes -
Additional Key Presses in IVR Menu
It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.
15 votes -
Bring back the Glip "Move To" Option, on the new app version. (Was in Classic)
So you can move conversations to other Teams if needed
7 votes -
Turn off touchtone/dtmf sounds when manually dialing in the app
When I manually dial a phone number in the Ringcentral app, the touchtone/dtmf sounds are annoying and unnecesary. It would have been cute in 1998.
15 votes -
Allow the option to hide virtual numbers to be used as an outbound call.
We have 2 virtual numbers we have parked so we can get any possible calls from those lines we no longer advertise. However they are visible to users to use them as a line to make an outbound calls with all the apps with RingCentral. We do not want these lines to be visible at all.We would like an option to mark them to be ion bound only and not selectable for outbound. They are tied to the main IVR.
3 votes -
Locate a User/Extension to see if they are associated with a Call Queue
I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.
2 votes -
Add User Caller ID option: ability to select User's Name as a Caller ID
Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
30 votes -
Please add Redtail CRM
Please add Redtail CRM
4 votesThis was implemented long ago. Please see App Connect.
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Transfer and Add feature in HUD on RC app
On the RC phone app, while on an active call, when you hover over a user under the HUD, the Transfer and Add feature works under the HUD feature. You're able to transfer a call to another user and add another person to the call. However, on the RC app, the transfer feature in the HUD is not available. While on an active call, when you hover over a user under the HUD, there is only a phone icon that calls the user. The Transfer and Add option is on the dial pad itself, and you would need to type…
5 votes
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