12800 results found
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Ability to send voicemail notification to Glip team using team email address
We would like to have email notifications from call queue voice mail go to specific teams created in Glip. We have set this up, but the email does not post to the Glip team. It appears to be a mail handling issue. Please fix this.
3 votes -
Add numbers from tables/excel to mass text,
I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.
10 votes -
Don't hide emoji flyout menu on click
This is maybe new behavior so maybe my muscle memory needs resetting, but when I want to "Like" a post, I go over to the emoji place and click to see the flyout."NO. Stop clicking. Now you just hover. If you click, it closes the flyout. Arg."This is annoying for me anyway :) If you could allow me to click there and not close the flyout, I'd appreciate it.
6 votes -
Persistent presence 'dots' on Messages/Team chat/Contacts windows.
Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...)What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users under Direct Messages displayed under Messages. green/gray/red/etc. As well as in other areas on the RC app.If the screen is set to show the Team members (the Pinned/Files/Images - sidebar) - why do the Dots not show up. Oh, they do if you hover over each one at a time - but that's not a good use of time.Unless…
8 votes -
Update Web service portal's language when removing did phone lines
Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language in there specifying we still need to contact our RC Rep and let them know what DID numbers to actually remove from our account so we are not paying for them anymore etc.
5 votes -
call logs view where it shows caller's information
please add a call log feature where it adds caller's information like city, state and zipcode
2 votes -
Ring Central really needs to integrate with a Calendar App.
I have been searching high and low. We have Acuity and there is only a Zapier type of thing but it doesn't do anything to help. This is HUGE Zoom integrate with all Calendar apps.
10 votes -
While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having ...
...to toggle over to the Messages tab.. While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having to toggle over to the Messages tab
1 vote -
Add additional phone number to saved contacts
Periodically, we have a need to transfer to an internal employee's cell phone, or secondary phone number. It would be great to add those additional lines to the saved contacts. Please add this feature!
1 vote -
Fax Success Rate Data
Provide a metric to measure how often faxes are successfully sent
1 vote -
Remove Missed call tracking for a Call Queue call.
For the missed call display on the hard phone, customer does not missed called displayed when a user misses a Queued Call or a Ring Group call. They only what to see this on the hardphone for direct DID calls to their phone. When queued or ringgorup calls are missed by one user and handled by another user, the user that missed the call could potentially call back a customer not knowing the customer already had their question/issue taken care of. Not a good customer experience (or a end user experience)
31 votes -
Feature of Ring Back Ring Tone
Hello Ring Central,A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.Thank you,National Business Technologies.
5 votes -
Forward recorded message to phone # I specify without having the employees person VM greeting
Allows for the business to have one standard VM
1 vote -
Make RCV Recording capabilities to the a role based permission
LPL needs to be able to define RCV recording capabilities on a per role base. For the majority of their users, they need to have it shut off because they are in the FinServ sector.
7 votes -
"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."
It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigate every time they want to toggle between pages or open the app each day.
2 votes -
google chrome extension integrated with RC app web version
requesting for google chrome integration for the RC app web version in terms of templates.
3 votes -
RC App Faxing - need ability to add info in To, Company and Phone fields
When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Notes section at the bottom of the cover page which doesn't look as professional.
11 votes -
Change from top-posting to bottom-posting in conversation streams
The latest version of RC does no longer allows conversation streams to be viewed in ascending or descending order. This feature needs to be added back in with the next app update.
2 votes -
Allow calling with 4 digits plus the area code
My French client would like to dial 4 digits with the area code : For example, he wants to call 3436, he will dial +33 3436.Or adding this number to an extension within the account, and allow the call with this extension.
2 votes -
Transfer Ring Central Text to private cellphone
I would love to have the ability to transfer my Ring Central texts to my phone when I'm out of the office
2 votes
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