12358 results found
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Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
4 votes -
Missed call notification from call queue directly to RC app
We would like a feature to set the missed call notification from call queue Upon checking the notification setting for missed call under call queue extension > voicemail notification our only option for the notification is by Email and SMS, it would be better if the notification can be set to go directly to the messages in the RC app as notification
3 votes -
Option to customize voicemail notification email time zone
Timestamps in voicemail notification emails follow the Main site's regional settings. We would like to have an option to modify the time zone or have it follow the regional settings that are set up in the extension itself.
1 vote -
User report for Group membership
The customer requests a report feature that allows them to view a user's group memberships by clicking on the user's name. He wants it to be shown in excel format.
Customer does not want to go to each user in the admin portal and check on the group membership.1 vote -
Support to Door Access devices
Currently, Ringcentral doesnt have any support documentation for any Door Access device. We only have support documentation for Getting the SIP settings for manual provisioning
https://support.ringcentral.com/article-v2/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&product=RingEX&language=en_US but this doesnt include the configuring the feature to the Door Access devices1 vote -
Transferring calls to another extension on their preferred device to pick up
Transferring calls to another extension on their preferred device to pick up such like on the desk phone when initially dialing someone for transfer.
2 votes -
Bulk upload caller numbers in conditions in user call handling template
In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once
4 votes -
Increase Company contact limit
Need more Contacts
Can you increase our companies contact limit to like 1,000,000?
Currently the limit is 10,000 and its hurting our experience because we need all hubspot contacts in ring central for simple usage..
6 votes -
Customize Screen for Yealink Phones
Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.
3 votes -
Receive fax from traditional fax machine without need to configure the fax machine settings
Customer unable to receive fax from any traditional fax machine from their customers. This is very inconvenient for their business and customer. Specially that he needs to receive faxes and most of his customer still using traditional fax machine.
3 votes -
Switch to toggle back to the Old RingCentral App Layout
Ability to have the ability to go back to Old RingCentral Layout
61 votes -
More Templates
I would like to have more than 25 templates, 50 would be ideal
1 vote -
More Templates
I would like to have more than 25 templates, 50 would be ideal
1 vote -
The ability to schedule a user account to Disable on a future date
Just like the schedule invite for a user account that was implemented it would be nice to have a feature in the Admin Portal to schedule a user account to disable on a specific date.
2 votes -
Update custom caller ID in bulk
It would be beneficial if Super Admins had the ability to customize the caller ID name for multiple phone numbers in bulk. This enhancement would significantly save time and improve efficiency, eliminating the need to update each number individually through the Admin Portal.
2 votes -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
15 votes -
Add a Sound When a Call Ends in the Desktop App
Please add an option to turn on a sound queue when a phone call ends on the Ring Central Desktop app. I can never tell when a call has ended without clicking on the RC app after the call to make sure the call isn't still going. Have already had this happen a couple of times when I thought the other person ended the call and we both heard each other having separate conversations in the background.
5 votes -
Copy IVR Menu
Need the ability to copy IVR menus.
11 votes -
Bulk Creation Feature for Message-only Extensions
Just like adding user extensions in bulk, having the same feature for message-only extensions will be helpful for accounts handling large-scale operations. This will reduce the time it will take compared to adding them one by one.
3 votes -
Easy access to company site numbers
Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page
3 votes
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