13289 results found

1. Automatic Call Transfer Post-Answer Without User Intervention

   We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.

   Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.

   This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call routing scenarios where the initial recipient's role is to answer the call and instantly pass it to the appropriate party without manual intervention.

   We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.

   Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.

   This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call… more

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2. guest user to get notification when someone send a message

   guest member to get notification when someone send a message on there group.

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3. Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way.

   Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way. The full quantity of this billing item are billed to a single cost center. Please change this so that they are billed to the line they are assigned to so customers don't have to break out the charges manually.

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4. Add an option to schedule a call queue by date

   Add an option to schedule a queue by date
   This would help prevent situations where someone forgets to mark themselves as unavailable during a weekend or a day off, or forgets to mark themselves as available again when returning from that time off.

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5. Voicemail playback Speakerphone (speaker) icon in my Android (for example) app is not clear whether speaker is on or off.

   Speaker icon turns Blue when ON but the speaker icon when OFF is simply a white version of the same icon. It should be a speaker with an X next to it or through it when OFF so it can be better determined if speaker is active.

   This is regarding the Android RingCentral app. I don't know how it looks in the IOS app.

   Thanks for listening.

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6. Call restriction for internal call (extension to exteniosn)

   Option for Call restriction for internal calls (extension to exteniosn)
   Limit or restrict users for calling and receiving internal call from other user extension.

   2 votes

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7. Search functionality to find number in TCR Campaigns

   We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

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8. Export RingCentral Chat History for Transition to Zoom

   We are transitioning our phones from RingCentral to Zoom, and several users would like the ability to export their chat history directly from RingCentral. Currently, the only workaround is for users to manually select all chat messages (CTRL + A) and copy-paste them into Notepad, which is time-consuming and inefficient. Providing a native export option for chat history would greatly improve the user experience during platform transitions.

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9. Feature Request: Administrator Control for SMS Opt-Out List

   Feature Request: Administrator Control for SMS Opt-Out List

   Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.

   While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.

   Currently, if an automatic opt-out fails, RingCentral administrators do not have a straightforward way within their online account to manually add a customer's phone number to the "SMS Opt-out Numbers" list. Similarly, if a customer accidentally opts out (perhaps during testing) and later wishes to receive messages again, there isn't an easy option for an administrator to manually remove that number from the opt-out list to allow messages.

   What We Are Requesting (The Feature): We are requesting the addition of a new, user-friendly feature within the RingCentral Admin Portal (Service Web) that allows administrators to directly manage their "SMS Opt-out Numbers" list. Specifically, this would include the ability to:

   1. Manually Add Numbers: If an automated "STOP" command fails, an administrator could simply input a customer's phone number into a dedicated section of the portal, and that number would immediately be added to the account's opt-out list.

   2. Manually Remove Numbers: If a customer wishes to opt back in (or if a number was added to the opt-out list in error, like a test number), an administrator could easily remove that number from the opt-out list through the portal.

   Why This Feature is Crucial (The Benefits):

   Enhanced Customer Experience: This feature empowers administrators to quickly and effectively address opt-out issues, ensuring customers receive messages only when they want to. It helps prevent frustrating situations where customers feel "stuck" receiving unwanted texts despite attempting to opt out.

   Improved Compliance & Trust: By providing a direct way to manage opt-outs, RingCentral helps businesses stay compliant with SMS messaging regulations (like TCPA in the US). It builds trust with your customers, showing that their communication preferences are respected and easily managed.

   Operational Efficiency: Instead of needing to contact RingCentral support for every manual opt-out or opt-in adjustment, administrators can handle these common requests themselves, saving time and reducing reliance on external support. This streamlines operations and allows your team to respond faster to customer needs.

   Flexibility & Control: This feature offers greater flexibility, especially for testing scenarios (like the one you recently encountered) or for handling unique customer situations that might fall outside the automated process. It gives you more direct control over your SMS communication settings.

   Proactive Problem Solving: In the rare event of an automated system glitch, this manual control acts as a vital fallback, allowing immediate correction without waiting for a complex technical investigation.

   In Summary: Adding manual control for the SMS Opt-out Numbers list directly within the RingCentral Admin Portal would transform a current technical workaround into a straightforward, out-of-the-box solution. It would provide critical flexibility, improve customer satisfaction, and strengthen compliance, making RingCentral's SMS capabilities even more robust and user-friendly.

   Feature Request: Administrator Control for SMS Opt-Out List

   Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.

   While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.

   Currently, if an automatic opt-out fails, RingCentral administrators… more

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10. Allow non super admins to edit presence settings on there phone

    I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    13 votes

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11. Disable users making calls or texts outside of TCPA hours

    We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).

    This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.

    Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.

    6 votes

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12. Call Forwarding

    It would be great to see an option to be able to ring a phone using its DDi number without ALL devices and phones listed under the same user to ring by not using the toggle off/on per device and have a different option.

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13. Zero Dialing on Answered Calls/On Hold

    We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.

    2 votes

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14. Ability to Download List of Users with SMS Feature Enabled

    Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.

    3 votes

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15. HUD - Ability to hide active call information (inbound and outbound )

    able to hide all informatin of a call

    2 votes

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16. Retrieve SMS Logs for 2023 and beyond

    There should be an option to download SMS logs for the past years.

    2 votes

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17. Block Group SMS

    Ability to block a Group Text that involves all the numbers on it.

    2 votes

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18. Large Fax - 20,000 recipients

    We are needing to send a large single page fax to over 20K recipients.

    2 votes

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19. MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER

    MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY

    7 votes

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20. verizon

    Ability to add the word VERIZON in SMS added to a verified campaign

    1 vote

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