12266 results found
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Al Receptionist Closing Spiel
Let the AI receptionist have an option to set up a closing spiel at the end of a conversation, instead of the AI simply disconnecting or disappearing after assisting a client or customer.
7 votes -
Schedule Meeting - Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link'
Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link' is Schedule Meeting and not just having the option available when you select "Use Outlook Calendar" or "Use Google Calendar" under Video Meeting - Schedule.
1 vote -
1 vote
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change pages
Where page 1,2,etc is only at the bottom, please also move this to the top.
1 vote -
When swapping a phone add a screen to assign location before hitting swap
When a phone is swapped from the Ring Central App to a physical phone, have a screen that pops for you to assign physical location. This will save time instead of having to go back into the phone setting the location and then back to the users to move forward.
1 vote -
attach images in video calls
Would like the ability to attach images in Ring Central video calls.
1 vote -
Simplified SMS Interface for Shared Inbox
Add an option in the app to hide other tabs when using the main number to send SMS through the Shared Inbox, providing a simplified user interface similar to the Direct Message feature in the app and regular sms.
2 votes -
Custom Greeting Template
It would be helpful if there were a feature that could apply the same custom greeting, wait message & music across multiple custom rules for call handling without re-recording or re-uploading pre-recorded messages.
2 votes -
Include the RC Account Name for Forwarded Calls to Another RC Account
The customer have 2 RingCentral accounts. He needs to identify that the calls are forwarded from their RC account.
1 vote -
Bulk Call Handling Configuration for DID Number Ranges
We need the ability to configure call handling and routing for a sequential block of numbers (e.g., numbers ending in 4101 through 4111) in bulk directly from the Admin Portal.
Currently, if we want to route a specific range of DIDs that are already assigned to existing user extensions to a main company or site number, it requires tedious, manual configuration for each individual number.
Introduce a "Bulk Route by Number Range" option in the Admin Portal.
Administrators should be able to input a start and end number (e.g., xxxx-4101 to xxxx-4111).
The system should allow us to apply a…
2 votes -
Ability to receive up to 5 calls.
Ability to let the app the ring and receive up to 5 calls and choose which call to answer.
1 vote -
Configure the Yealink base station and handset to ring simultaneously for incoming calls.
Allow the Yealink W76P base station and its paired handset to ring simultaneously for incoming calls. Currently, only the handset rings, but customers would like both the base and the handset to alert at the same time to ensure calls are never missed.
1 vote -
Re-add the option to use 'X' when dialing another extension
When dialing another extension, the customer could use 'X' between the main number and the extension number in the RingCentral Phone app. With the RingCentral app, the option is no longer available. It is how they operated before, and they would like to have this option again.
2 votes -
Support shared lines when a user logs into a hot desk phone
When a user is a member of a shared line and logs into a hot desk phone, the shared line should be available on the hot desk phone as the user's primary line and any other lines setup in Presence.
Currently, the user with a shared line can log into a hot desk phone but the shared line will not display/ring on the hot desk phone.
When a user logs into the hot desk phone, the phone should fully become that user.
1 vote -
Remove voicemail options after voicemail limit to avoid reset
When a caller reached the maximum limit for leaving a voicemail, a prompt will be heard and will give the option to the caller if they want to erase the recording. This will reset the voicemail recording, hence the 2 minutes will reset and then the caller can repeat the steps.
5 votes -
IVR Menu count should not be limited to 250 only
IVR Menu count should not be limited to 250 only.
1 vote -
Play call recording announcement, only when human answers the call.
Configure the automatic recording notice, "This call is being recorded for quality assurance and training purposes," only when a human answers the call.
2 votes -
Caller ID names to be alphabetized and not by area code
The caller id is sorted by default with area codes. Is there a way this can be changed or we can be given option to change it to alphabetical orders? I am referring to request caller ID names to be alphabetized and not by area code. For example, we have Utah above Texas which is because that area code is 208 above 210
5 votes -
Workflow builder for Queue Calls
There should be an option to create a workflow builder when the call is at the Call queue phase since missed calls would not be detected by the members if the calls came from the queue.
2 votes -
Report that will show the Auto-Receptionist call handling
The customer wants a report that they can run monthly, which will show how a specific auto-attendant was used. They are mainly looking to see how many times that auto-attendant was called, how lomg the calls lasted, and which buttons were pressed.
1 vote
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