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  1. We have a customer requesting the addition of a greeting before the Welcome Greeting prompt when dialing a number.

    For example, when a caller dials an extension, they would like to hear a prompt saying, "This call may be monitored or recorded to ensure quality service," followed by the Welcome Greeting.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. Hello RingCX Developer Team.

    Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for…

    3 votes

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  3. A customer is looking for a way to "disable"/turn on DND for the mobile app only. Users prefer to turn it on when they are at their desk so it does not ring all over and when they leave from their desk, they can turn the mobile app back on.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.

    Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.

    4 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  5. Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Received faxes only shows single number. This should be fixed and all recipients should be displayed on the "To" field of the fax coverpage.

    1 vote

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    New  ·  2 comments  ·  Fax  ·  Admin →
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  7. User ID: 62941843028
    This account would like to show extensions under "Can Be Monitored" on the HUD without manually adding them to the Presence settings.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  8. Pretty self explanatory. Add schedule functionality to IVR menus.

    2 votes

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  9. Can we merge 2 RingCentral teams to 1?

    I want to merge two different teams or groups into one, is that a possibility.

    3 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  10. Add ATA devices in the supported devices for shared lines

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. I would like a section for notes about individual phones under User phone details. This could help with tracking physical location of phones withing the organization.

    1 vote

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  12. Ability to use one email to activate multiple user/extension

    Is there a way I can use the same email for 2 users

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  13. Hi RingEX and RingCX Developer Team,

    I would like to submit a feature request regarding the call recording functionality for externally transferred calls to RingCX.

    Currently, when a call is transferred externally from RingEX IVR to RingCX, the call is not recorded during the transfer. This behavior presents challenges in maintaining consistent call recordings, especially when handling transfers that involve external sources.

    We request the implementation of a feature that ensures all externally transferred calls, including those from RingEX IVR options to RingCX, are automatically recorded during the transfer. This would help ensure that all relevant interactions are captured for…

    3 votes

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  14. Display the configured schedule without clicking the Edit button.

    Instead of displaying "custom" like in the attache screenshot, show the configured schedule.

    2 votes

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  15. Need the ability to manually type in the time on schedules. The current drop-down menus are cumbersome and inefficient.

    Ideal functionality would allow me to input any time, such as "7:50 PM" (instead of being limited to either "7:45 PM or "8 PM").
    Also inputting times in the 24 hour format needs to be supported. For example, inputting "1950" would be interpenetrated as "7:50 PM" and "0730" would be interpenetrated as "7:30 AM".

    These changes would greatly improve the speed and workflow of inputting schedules, since we don't have a central schedule repository that can be applied to various items…

    3 votes

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  16. Dial by name directory to offer more than 20 names

    2 votes

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  17. When the user or number in the ring settings received an incoming call and disconnected it, the should be be routed to the next user or number in the ring in order instead of the call going to the voicemail.

    1 vote

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  18. Add option to bulk disable and bulk delete Call Queues, similar to how this can be done for Users.

    4 votes

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  19. Wanted to be able to add or remove numbers from the Caller ID list when calling from the RingCentral application

    1 vote

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  20. It would be great that when holiday call handling, voicemail greetings and etc. can have a reoccurring setting so that you don't need to go back in every year.

    1 vote

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