13226 results found
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favorite personal contact
ability to add personal external contacts from Google and Microsoft to ringcentral favorites
2 votes -
Edit RCV Meeting title when being generated instead of showing host's Name
Customer would like to have a feature when generating a link for RCV meeting then when link is clicked he would like to have the option to change the meeting title instead of showing the host's name video meeting.
1 vote -
Show the contact's Company and Notes on the incoming call screen
When a call arrives from a number that matches a personal or company contact, the RingCentral app (mobile and desktop) shows only the contact's name and number. The Company field and Notes are on the contact record but never appear on the ring screen, where they would be most useful. Please show at least the Company field there, and ideally a scrollable box of Notes.
Who we are
The makers of JukeForce, event rental software that integrates with RingCentral through the Address Book API. We sync our customers into RingCentral contacts so whoever answers knows who is calling.
The problem
…
1 vote -
Push to Talk (PTT) support on desk phones, specifically the Poly Edge E550
Push to Talk (PTT) is currently only available on mobile devices. Requesting PTT support on desk phones, specifically the Poly Edge E550, to allow users to communicate with other extensions using the PTT feature.
1 vote -
Allow Administrators to Disable End-User Notifications When Applying User Templates
When an administrator applies a User Settings template, affected users automatically receive an email and a voice message stating that changes were made to their accounts.
Please add an administrative option to suppress these end-user notifications when applying a template. The administrator should be able to choose whether notifications are sent before confirming the template update.
1 vote -
Sync RC App real time status/presence in HUD
Sync RC App real time status/presence in HUD
1 vote -
Marketing Call Identification and Blocking
To allow the system to automatically identify incoming marketing calls while continuing to allow normal calls to come through.
Once a call is identified as a marketing call, the system should provide an option to automatically block or decline the call, preventing the user from receiving unwanted marketing calls while ensuring legitimate calls are not affected.4 votes -
"Private" Voicemails from Message Only Extensions.
There is an idea already to be able to download private messages left on Message Only Extensions; however, we need the ability, like a slider within the Message Only Extension, to turn off private messages. As you can see in my screenshot attached, there are also other admins asking for this.
1 vote -
Auto-Buzz
Needs to buzz visitors into their building.Requesting an automated option where a designated RingCentral extension can:
Auto-answer incoming calls from the gate/door system.
Automatically send a DTMF tone (e.g., press "9") to release the door lock without manual intervention.
Having an option to enable an "auto-answer and press DTMF key" routine for specific numbers or door systems would significantly streamline door access management for users handling high entry volumes.
1 vote -
Salesforce Data Lookup for AI Receptionist
Objective
Enable AIR (AI Receptionist) to query Salesforce in real-time during a call to retrieve and verbally deliver specific client record updates based on caller inquiries.
Key Requirements
Contextual Data Retrieval: AIR identifies the caller's intent (e.g., checking application status) and uses key variables (e.g., client address) to locate the corresponding record in Salesforce.
Verbatim Response Delivery: AIR reads the retrieved Salesforce record data back to the caller exactly as it appears in the system, ensuring complete accuracy.
Workflow
Inquiry Received: Caller asks for an update (e.g., application status) and provides identifying information (e.g., property address).
Salesforce Lookup: AIR queries…
2 votes -
Assigning permission to add numbers but not as Super Admin
Ability to assign permission for a user to add number but not make any additional purchasing permissions in the system like Super Admin
1 vote -
Native Support and Provisioning for International Peer-to-Peer (P2P) Conversational SMS
Description:
We request that RingCentral expand its global SMS capabilities to fully support regulatory-compliant, two-way Peer-to-Peer (P2P) messaging outside of North America.Currently, business users outside the US and Canada who attempt to engage in normal, 1-on-1 conversational text messaging with international clients experience delivery failures, silently dropped texts, or strict carrier blocking. In many international markets, carriers treat all business platform traffic as commercial spam unless dedicated P2P conversational routing and local geographic virtual number (DID) provisioning are explicitly supported.
Key Requirements:
International P2P Number Provisioning: Enable local geographic virtual numbers (DIDs) in non-US/Canada regions with two-way conversational SMS…
3 votes -
AI Receptionist
Ability to have key press options and extension dialing within the AI Receptionist.
1 vote -
banner that will tell callers that calls cannot be connected due to technical issue
wants to have a banner that will say that the call cannot be connected due to technical error
1 vote -
Announcement recording that can forward to multiple numbers
Allowing to record a message or an announcement that can be forwarded to multiple numbers. Just to forward without devices.
1 vote -
Failed Payment Alert Notification System
We are requesting an automated notification feature that alerts account administrators whenever a payment fails on the account.
Currently, account holders are unaware of failed payment attempts until services are interrupted or billed manually. This feature will automatically trigger real-time notifications via email (and/or system alerts) immediately upon a failed transaction attempt.
5 votes -
Add a "Contacts" Filter to the Text Tab Search Option
Please add a filter directly to the text tab search option that allows users to prioritize "Contacts."
Current Behavior: Right now, when using the search feature within the text tab, the system prioritizes searching "Text Conversations" rather than "Company Contacts." For example, if a user searches for a contact named "222," the search results pull up historical text messages containing "222" instead of simply displaying the actual contact profile.
Additionally, when a user selects a contact from this search, the system should automatically open the text thread and roll up to the most recent message sent/received. Since the user is…
4 votes -
Call Blocking on a Contact Level
I have a contact with tons of phone numbers - like 15 phone numbers - how do I block one whole contact so that all their phone numbers are affected as well?
In other words, so that I don't have to block one by one?
2 votes -
Bulk Enable Users With Dummy Email Assigned
Significance:
There are user extensions that does not need email addresses and that dummy emails has been assigned in order to be created and be used for deskphones. Some features won't work if these extensions are not enabled. There's currently no way to bulk enable users without the need to assign credentials, the only current available option is to "Send Invite" by bulk.It will be very helpful to have a function of assigning PIN, security question, and password for bulk of users that won't be using the service web or the admin portal or for those that will be…
2 votes -
Disable forward to voicemail keys for incoming calls
A feature in which allows the admin of the account to disable the short cut keys like * or # to forward calls to voicemail
2 votes
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