10839 results found
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Exported SMS Log Should Have the Inbound SMS Recipient Name
When you export SMS logs, while the recipient name always appears for inbound SMS on the Admin Portal, it is not showing on the exported file. It should' be consistent and it should always have the users' names.
2 votes -
Call forwarding to a specific site on another active RingCentral account
It would be great if we could set up call forwarding to a specific site on another active RingCentral account, especially for customers who have more than one RingCentral account.
1 vote -
Complete Handoff after the Call is Merged
I wanted to make sure that the customer and the other user is properly connected before I leave the call. Currently, when using the app, after I merged the call I cannot leave the line because all the line will get disconnected.
Please consider feature enhancement, Complete Transfer after merged calls.
1 vote -
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.
1 vote -
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.
1 vote -
A Contact Card or Virtual Business Card that can be sent
Create a contact card or have a contact card feature with contact details that can be sent to others.
5 votes -
Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal
As a Super Admin managing our RingCentral environment, I need the ability to block unwanted SMS messages sent to call queue numbers. Currently, RingCentral does not support SMS filtering or blocking at the call queue level, even though these numbers are publicly exposed and often targeted by spam.
Our main company number is assigned to an IVR, and our support line is routed through a call queue. While individual users can block SMS, this does not prevent spam SMS messages from reaching shared or queue-assigned numbers. This creates unnecessary noise and potential security risks.
Requested Features:
Ability to block specific…3 votes -
Manual Opt-Out option for SMS in the RingCentral app
RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.
10 votes -
3 votes
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Enable Merge calls when Deskphone Pairing is enabled
Enable Merge calls when Deskphone Pairing is enabled
The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.
3 votes -
Call Recording for Blocked Caller ID
Calls are currently not recorded when the caller ID is set to “Blocked.” Enabling call recording for calls with blocked caller IDs would improve service reliability and ensure comprehensive call logging, supporting quality assurance and compliance efforts.
1 vote -
Ability to not save a voicemail
If the voicemail is extremely short (2 seconds or less), our company occasionally receives bothersome bot calls that leave voicemails of that length. We would like to have an option, either from the user or admin side, to enable or disable this behavior.
1 vote -
Call Logging Based on RingCentral App Login Status
RingCentral mobile app should be designed to generate call logs on a user’s personal phone only when the user is actively signed in to the app.
If the user is not signed in to the RingCentral app, then no RingCentral-related call activity should be recorded in the phone's call log.
1 vote -
Ability to Enable Forwarded Numbers Without Contacting the Carrier
We understand that there is a need to contact carriers in order to enable call forwarding from external number to a RingCentral number. However, it would be better if the feature would automatically work once external numbers are added as Substitute Caller ID/Forwarded Numbers without having the need to submit any bills, agreement or contacting the carrier to do it. Hoping the RingCentral can do it in the future on behalf of the customers in order to avoid inconvenience.
1 vote -
Transferring calls to another extension on their preferred device to pick up
Transferring calls to another extension on their preferred device to pick up such like on the desk phone when initially dialing someone for transfer.
2 votes -
Enable AI Receptionist to Transfer Calls to External Numbers
Currently, while the AI Receptionist can recognize and respond to voice prompts, it lacks the ability to transfer calls to external phone numbers, particularly those not included in the company directory. This limits its flexibility in practical scenarios.
Customers would like the ability to upload multiple external contacts in common formats (e.g., CSV file) and have the AI route or dial those numbers automatically when prompted by the caller.
3 votes -
Dial-by-name directory when extension names have teh same last name
We have 2 extensions with the same first and last name. Please make it so that we can select who will be announced first when using the dial-by-name directory
3 votes -
Automatically turn-on Member status after disabling DND
Customer wants the member status of a user to turn on automatically, after disabling DND. Right now, Whenever she disables DND, she needs to manually enable the member status from the Call queue itself.
1 vote -
Color blind mode
Offer color blind mode for presence. Some people have a difficult time differentiating between the green and red icons.
1 vote -
access everything on the admin portal not on the app
changes made in the admin portal should automatically apply without requiring additional changes on the desktop app.
1 vote
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