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10332 results found

  1. Setup Corporate Directory by Password for BYOD Other Phones

    Setup Corporate Directory by Password for BYOD Other Phones

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. assigning presence 3rd line key same extension yealink T54W

    Ability to assign the 3rd line key of the presence to the same extension using T54W Yealink

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. Preview pasted image in SMS Texts!

    When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Ability to display the company name of the caller for incoming call

    Ability to display the company name of the caller for incoming call

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal

    We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Disabled Zero dialing on specific extensions, Message only Extension

    Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list

    Currently, call queue groups are displayed in the contact list when users attempt to send an SMS and browse their contacts. We want to prevent these groups from being visible to users while sending SMS or browsing contacts for SMS, but still maintain their availability in the company phone directory. We would like to add an option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list, while ensuring they remain visible in the company phone directory.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Incoming calls should play a ringtone when the Poly desk phone is on an active call

    Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. It would be nice to have an app that would help provision/program IP Phones that aren't supported by RC's Auto-provisioning feature.

    It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Bulk upload caller numbers in conditions in user call handling template

    In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Update User Template via API

    Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
    I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Multi-tenant sites

    Multi-tenant sites

    I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.

    What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.

    What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.

    I am in a…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Allow Restricted Global Emergency and Special Service Numbers as Extensions

    Allow Restricted Global Emergency and Special Service Numbers as Extensions.
    Such as 154 which is currently one that can not be created as such, for Germany.

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Brings Caller name along with Caller ID when call client

    Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side

    1 vote
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  15. Disable/remove capability to create Company SMS Template for Custom Roles

    App does not honor user role settings to prevent SMS company template creation

    We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Change Phone number location without changing the number

    Change Phone number location without changing the number

    Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. add multiple user for a fax account

    ability to add multiple user for fax account

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. Enhanced Missed Call and Voicemail Logging Indicators

    Summary
    Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.

    Current Behavior
    Missed calls in call logs do not differentiate between:

    Caller disconnecting before the call was answered

    Callee not answering the call within the ring timeout

    Voicemail entries do not specify:

    If the call was routed to voicemail due to user not answering

    If the call was sent directly to voicemail due to a…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  19. enable Intercom at an Account Level

    enable Intercom at an Account Level instead of enabling it individually for each user

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. enable Intercom at an Account Level

    Enable Intercom at an Account Level instead of enabling it individually for each user?

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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