10514 results found
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Customize Screen for Yealink Phones
Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.
1 vote -
Fax Driver
The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.
2 votes -
Automatic Meeting
Once a customer gets a call, an automatic meeting should be created for troubleshooting.
1 vote -
Have the ability to customize the dialpad on RC mobile app
Have the settings to adjust the dialpad (make it smaller or bigger) based on customer's preference
1 vote -
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY
4 votes -
Receive fax from traditional fax machine without need to configure the fax machine settings
Customer unable to receive fax from any traditional fax machine from their customers. This is very inconvenient for their business and customer. Specially that he needs to receive faxes and most of his customer still using traditional fax machine.
1 vote -
create custom auto-reply template
SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases
1 vote -
Call recording announcement to announce once on call queue overflow
We have set a call queue on our account to overflow to different queue when the queue is full as per testing with technical support when the call is transferred to another queue the call recording announcement plays again, we need an option to have the recording to only play once if the call has transferred to overflow
1 vote -
Include silence in the Ring central recording
we are integrating RingCentral with our record that supports different flavors including sip, sip rec, etc... When the customer plays a call back and the call was put on hold, we'd like to record that silence as well
1 vote -
SIP address for individual phone number.
The customer would like to have a SIP address or settings for him to call a number or extension from their Axis I8116-E Network video intercom. The SIP format that they want is DL@sip.ringcentral.com.
1 vote -
Assign a phone number automatically to a user.
The customer is trying to add a user and would like to assign a phone number starting with a specific area code automatically to a user. They can add a phone number but he needs to assign the number manually.
1 vote -
Automated Team Chat Membership based upon Site or Site List for mass communications via RingCentral
Create team chats with dynamic membership based upon which site or site(s) the users belong to.
1 vote -
Bulk Creation Feature for Message-only Extensions
Just like adding user extensions in bulk, having the same feature for message-only extensions will be helpful for accounts handling large-scale operations. This will reduce the time it will take compared to adding them one by one.
3 votes -
presence set on deskphone
When adding contacts on phone presence line from the physical phone, it should reflect on the admin portal for everyone to see
1 vote -
presence set on deskphone
When adding contacts on phone presence line from the physical phone, it should reflect on the admin portal for everyone to see
1 vote -
Compliance Visibility
Implement a Compliance Status Dashboard for:
Call Queues: Show real-time compliance status (e.g., routing correctly, members reachable, not corrupted).
Users: Automatically flag users as non-compliant if they haven’t logged into RingCentral within a specified timeframe.
Why this matters:Prevents silent routing failures
Reduces reliance on user complaints to detect issues
Gives IT and operations teams better proactive control over call routing health
1 vote -
Easy access to company site numbers
Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page
3 votes -
Disable the "Send to voicemail" option in the admin portal.
Disable the "Send to voicemail" option in the admin portal.
2 votes -
Caller ID option for desk phone Outbound calling
We contacted support checking if there is an easy way to interchange the caller ID on the deskphone for outbound call like in the RC app, we were informed that there is an option in the online account under Outboind / faxes caller id it would be much better if there is an option for to easily choose the caller ID using the keys on the phone
2 votes -
Allow Voicemail Greetings Update Without Enabling Call Handling Permission
Currently, after recent updates, users assigned to a custom role must have the “Call Handling” permission enabled to update their voicemail greetings. However, some customers require that agents can update voicemail greetings without having the ability to modify call handling rules, which is not possible under the current setup.
Request is to provide an option or enhancement that allows users to update voicemail greetings independently, without needing the broader “Call Handling” permission, ensuring better role-based access control and user flexibility.
5 votes
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