13226 results found
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International SMS for RingCentral AU
International SMS for RingCentral AU ACCOUNT.
2 votes -
Retain Call & SMS history for deleted users
Allow call and SMS history to remain accessible after a user account is deleted. This would preserve historical communication records for auditing, reporting, and continuity purposes while ensuring that the data is handled in accordance with applicable privacy and data-retention requirements.
The retained history should remain clearly associated with the relevant records without allowing access to the deleted user’s active account or personal profile.
2 votes -
Bulk Application of User Settings Templates Using a File
Product:
RingCentral / RingEX – User SettingsRequest:
Add the ability to apply a User Settings template to multiple users in bulk using a file upload.Current Behavior:
Administrators currently need to apply a User Settings template individually to each user. This can be time-consuming when configuring a large number of users.Requested Enhancement:
Provide an option to upload a file containing a list of users and apply the selected User Settings template to all users included in the file.Suggested Workflow:
Navigate to Templates > User Settings.
Select an existing User Settings template.
Select a file containing the users…1 vote -
Add a special flair to inbound numbers that you personally outbound called in the last 7 days
Just to help people figure out if someone is returning a call since multiple people in the office juggle inbound calls. Have a special flair if a certain number that someone called is calling back in, have their Ringcentral popup show a special icon, showing that this is a call-back and not a call-in
1 vote -
Bulk Export Capability for User Outbound Caller IDs in Admin Portal
While there is currently an option in the Admin Portal to download a general list of phone numbers on the account, this existing export is insufficient. It does not indicate which of those numbers are actually mapped, available, or used as an Outbound Caller ID by specific users.
Currently, the only way an admin can see a user's available Outbound Caller IDs is by navigating into individual user profiles and manually checking the Caller ID dropdown menu. There is no functionality to pull this relationship data in bulk across the company. For organizations managing multiple users, manually checking these individual…
4 votes -
Appointment Cancellation Workflow for AI Receptionist
Feature Request: Appointment Cancellation Workflow for AI Receptionist
Product: AI Receptionist
Feature Area: Appointment Booking / Cancellation ManagementRequest:
Enhance AI Receptionist to support a complete Appointment Cancellation Request workflow that allows customers to request cancellation even when they do not provide a phone number, while keeping the original appointment unchanged until the cancellation is reviewed and confirmed by the clinic.Requested Workflow
When a customer asks to cancel an appointment, AI Receptionist should:
State the cancellation policy
Inform the customer that at least 24 hours' notice is required to cancel or reschedule an appointment.Collect appointment information
Ask for:…
1 vote -
Implement a native billing collection and payment link dispatch feature within the RingCentral platform (RingEX Web, Desktop, and Mobile App
This feature will allow users to send direct payment request links to clients/patients via 10DLC Business SMS or Email and track payment statuses directly within the RingCentral app.
2 votes -
Add the option to route calls to voicemail when blocking calls with no caller ID.
Currently, the only available option is to change the default greeting from "Default" to "Mailbox is full."
It would be beneficial to have an option to route these calls to voicemail. This would allow us to customize the greeting so callers can leave a callback number or an alternate contact method, ensuring it doesn't defeat the purpose of hiding their caller ID in the first place.
2 votes -
including contact information in text messages
Please add the ability to "pin" contact information at the bottom of text messages. This is critical when sending text messages outside office perimeters to ensure a solid company look and feel. Receivers will know this not a random text message.
1 vote -
Automatic Call Recording Delay
Our users and clients get annoyed by the call recording message that plays over top of their voices when the call is connected.
My idea would be to not connect the call until after the message has played.
The process - I call out or someone calls in and before the call is connected the ACR message plays and the call is connected.
1 vote -
Additional option to apply phonetic spelling for AI receptionist
Add an option or setting that allows administrators to enter phonetic spellings for names so the AI Receptionist can pronounce them correctly when transferring calls to a specific extension.
This feature would help correct situations where the AI Receptionist mispronounces an employee’s name when announcing or transferring an active incoming call. Administrators should be able to specify a phonetic pronunciation for each extension or user name.
2 votes -
Option to increase the ringing time before the call can be answered by the AI receptionist
Option to increase the ringing time before the call can be answered by the AI receptionist
1 vote -
Site Default Caller ID Number
The ability to assign a default outbound caller ID Number for a specific site. As long as the number is assigned to the site.
You can choose the default Caller ID Name within a site, but not assign a number. What this would do is allow any new user created under that site to auto-magically pull the default outbound Caller ID Number that is assigned to that site. This would prevent admins from having to push a template everytime they create a new user.
3 votes -
Require companies to have residency in order to purchase prestigious area codes in major cities.
We constantly run into issues where companies located in NYC have no new numbers available to them. This is because voip carriers are allowing companies from outside NYC to purchase all of these numbers. Area codes in prestigious locations like a major city should be reserved for companies based out of these locations. It is becoming more and more of a problem and needs to be regulated not only by Ring Central but the FCC should also be involved.
1 vote -
Port in mobile numbers from UK's EE carrier
Customer would like to port in mobile numbers from UK's EE mobile carrier
1 vote -
Ability to be available per channel
We need the ability to have associates available for each channel individually. For example, they need to have a state for Available Phone, Available Email, Available Voicemail, Available SMS, etc.
At the very minimum, they need to be able to choose Available Phone, Available Digital, and Available Both.
3 votes -
Additional emergency calling notifications
We need to be alerted when our school building lockdown extensions are called, just like when 911 is called. It would be great if we could add additional numbers/extension in the Emergency Calling section. When someone calls one of our building lockdown extensions, it triggers an announcement on the building's PA system and locks all doors to that building. We need to be notified by email and text of these events, as we do for 911 calls.
23 votes -
Ability of the Admin to switch to other user account in RC app and admin portal
Ability of the Admin to switch to other user account in RC app and admin portal . In that way she/she can view/Access/Control such user easily
In that way , there's no need for the super admin to log out on her account .
2 votes -
Ability to Access and Update Firmware for Poly Edge 450/550 Series Publicly
Customer Request:
The customer is requesting the ability to access and download newer firmware versions for their Poly Edge 450/550 series desk phones, rather than having to wait for RingCentral's firmware certification and deployment process.Current Issue:
The customer is currently using firmware version 8.4.1.0068 and reports an issue involving PoE and DHCP errors, which can cause the phones to go offline.The customer is aware that Poly has released firmware version 8.5.0, which reportedly includes a fix for the PoE/DHCP-related issue. They would like to know whether RingCentral will deploy this firmware and, if so, when it will become…
2 votes -
Add option in the admin portal to directly assign presence to the phone expansion module Mitel 6930 expansion module M695
Adding the presence in the admin portal for the phone requires you to add the presence line by line that option is too time consuming it will be better if there is an option for you to drag and drop the extension in the list and populate the presence in the phone and expansion module
1 vote
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