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10839 results found

  1. Support for Mitel Mitel 6800 series phones

    REV values for Mitel 6800 series phones as outlined in https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=RingEX&language=en_US

    6869: Revision 84 or later have unique MAC certificates

    Requesting to add support on previous models that has revisions below 84

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  2. Option to answer limited number of active calls per call queue

    The administrator would like to configure Call Handling so that, regardless of the total number of members in the call queue, only two calls can be active at any given time. Once those two calls are in progress, any additional incoming callers will be automatically placed on hold until one of the active calls is completed. This setup ensures that no more than two calls are handled simultaneously, providing better control over call volume and member workload.

    7 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. Please add the ability to remove the DND feature on the desk phone.

    Please add the ability to remove the DND feature on the desk phone.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Bypass Login Lockout Period

    User was locked out for an hour due to multiple attempts. The super admin of the account should have the option to remove the lockout period after processing password reset.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Accessing AI Transcripts for Queue Calls

    Allow access/administrative rights to AI transcribed Queue calls via Service Web (Call Queue Management/admin portal)

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Reduce the loading time for RC embedded app in Microsoft Teams

    When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.

    Can you work on reducing this loading time to 5 seconds or less in future releases?

    16 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Include Auto-Answer in User Template

    Need to apply immediate auto answer for about a hundred users and the only option is to set it up individually in the admin portal. Users can also change how long will auto-answer kick-in. It would be better if admin can override this by creating user template.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Editing the F6 Hotkey and Adding a quick action button for AI notes in the Keyboard shortcuts in the RingCentral Desktop app

    Customer wanted to have an option to set-up a Shortcut key on the RingCentral app to enable the AI notes and to have an option to update the F6 hotkey to make a phone call since the customer is using the F6 shortcut key with another application.

    RingCentral Desktop app > Settings > Keyboard shortcuts

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. All users can Edit the company contacts

    I would like all users to be able to edit the company contacts via their own RingCentral application

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Multiple Schedule in A Day for Call Queue

    I'm working on a call queue and I'm trying to add multiple time entries for a single day
    so for Monday from 7 am to 8 am and on Monday 6 pm to 9 pm
    I don't see a way to do so

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Enable SSO Enforcement at Site-Level Within RingCentral Accounts

    Currently, Single Sign-On (SSO) enforcement applies at the entire RingCentral account level. However, many organizations operate multiple sites or instances under a single account, each requiring different security policies. The ability to enable and enforce SSO specifically for individual sites within a multi-site RingCentral account would provide greater flexibility and security control. This feature would allow admins to tailor authentication settings per site rather than applying a blanket policy across all sites in the account.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Need VM as an option for Line or soft key

    Many users complain there is not a button on the main interface of the Polycom Edge220 to access voice mail. I would like VM added to the feature selection when customizing Line or soft keys.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. auto replied messages AI

    Availability to use AI receptionist to auto reply when the client is sending messages

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Configure external phone numbers as speed dial buttons

    The option to configure or assign external phone numbers as speed dial buttons via the admin portal, as well as the ability to customize the background image.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Closed captions in video attachments / video player

    As someone who is hard of hearing, I need to be able to view closed captions when a video attachment is shared in a message.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  16. Forward disabled users to another extension

    Allow forwarding a disabled user to another extension.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Subject: Request for Scheduled Status Automation Feature Category: User Presence / Productivity Enhancement Description: I’d like to reque

    Subject: Request for Scheduled Status Automation Feature
    Category: User Presence / Productivity Enhancement

    Description:

    I’d like to request a feature that allows users to automatically change their status (e.g., “Working From Home,” “In the Office,” “Do Not Disturb”) based on a recurring schedule—similar to calendar-based automation.

    For example:

    • Set status to “Working From Home” every Wednesday at 8:00 AM
    • Revert to “In the Office” every Thursday at 8:00 AM

    This would greatly benefit users who follow consistent hybrid work schedules and want their presence to reflect their availability without manual updates.

    Why This Matters:

    • Enhances operational transparency…

    1 vote
    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  18. Enable Group SMS/MMS Support for Phone Numbers Using Sinch

    Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Outbound Automatic Transfer

    Customer wanted to have the option for their secretary to call and once answered will be automatically transferred to their extension

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. view the custom rules schedule in a calendar format

    An option to view custom rules schedules or created in calendar format to get an easy view when a certain custom rule will be activated.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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