11969 results found
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Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)
The customer is requesting the ability to configure and enable multiple Single Sign-On (SSO) Identity Providers (IdPs) simultaneously within a single RingCentral account.
Currently, the Admin Portal only allows for one active SSO configuration (e.g., exclusively Microsoft Entra ID or exclusively Google Workspace). This customer requires a hybrid environment where some users authenticate via Microsoft and others via Google, without needing to force all users into a single identity ecosystem or use a third-party broker like Okta.
Functional Requirement:
Add the ability to upload metadata for multiple IdPs in the "SSO Configuration" section.
Allow the login page to route users…
8 votes -
Caller ID for outbound calls that are transferred to an external number.
When he places an outbound external call and then transfers it to another external number, he wants the second recipient to see the number he originally dialed, instead of his own number.
1 vote -
bullet/numbered list formatting
In most Windows apps a shift+enter will allow a second line in a list item without starting a new bullet or numbered entry. This does not work in any message mode I've found. Is it possible to do?
1 vote -
Deleting a user popup notification for associated data
To have pop up notification to confirm action: When deleting a user, all user conversations (history) in the organization and representations with other users will be deleted
1 vote -
Ability for each user to change the company name dispalyed on the app
provide individual users the ability to customize or override the company name displayed on their own app instance.
1 vote -
Auto-save/Ability to recover deleted prompt
We have a customer who is requesting a feature that would allow them to recover a previous prompt or recording without needing to import it manually. Ideally, this would function like an auto-save or version history, enabling them to restore an older recording when needed.
2 votes -
Add "History" Feature in Presence Settings in Admin Portal
An ability to have a history feature in Presence so they can easily access their call history.
1 vote -
Mandatory Queue Selection & Disable Preselected Queues for Agents
Customer requires agents to select which inbound voice queue they are assigned to at the start of each session. The current RingCX behavior automatically preselects queues based on the agent’s previous session and admin configuration. There is no native option to:
Force agents to choose a queue before handling calls
Disable preselected/default queues
Requested Feature / Enhancement:
Add a configuration option to require agents to manually select a queue at session start
Option to disable default/preselected queue selection
Enforce queue selection at the session level to ensure correct queue assignments
1 vote -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
8 votes -
Add PO Field to Admin portal for purchases made via portal
When purchasing phones, etc. via the Admin portal, the suggestion is that Ring Central adds a field to allow a customer to input a Purchase Order that would then be tied to that purchase on the resulting invoice.
3 votes -
Time Zone Association for Auto-Receptionist Custom Rule Schedules
Providing the ability to assign a time zone to custom auto-receptionist rules—rather than relying solely on fixed dates and times—ensures accurate call routing, simplifies administration, and supports global, scalable deployments.
1 vote -
Website Click to Dial with RingCentral Desktop App
We would like the Click to Dial functionality again to call a phone number from a website where the RingCentral icon pops up to dial.
2 votes -
Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
Restore busy signal behavior when Call Waiting is disabled
When Call Waiting is disabled, the expected and previously existing behavior was that incoming callers would hear a busy signal if the user is already on a call.
After a recent update, this behavior has changed. Now, when Call Waiting is disabled, incoming calls are automatically routed to voicemail, and the busy signal is no longer played. This change was made without configuration options and affects all users.
For many organizations, this behavior is not acceptable. Users explicitly disable Call Waiting because they do not want callers to be routed to voicemail or announcements while they are busy. The busy…
2 votes -
Improving RC/BTCW app administration.
To be able to manage users' settings from the BT CW or RC app (administrator settings).
In this specific case, our client is unable to set a default noise-cancellation setting for all users. There is no template in the service portal or the app administration.
Consequently, the administrator does not have full control of users` settings in the app.2 votes -
auto rotate fax
Automatic rotation of fax when sent in a wrong view
1 vote -
change presence based on the status of the user
change presence based on the status of the end user.
for example the status says lunch or on vacation, the presence will change to DND or OFFLINE without manually changing it.
2 votes -
Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
2 votes -
Show link preview on SMS
Ability to show link previews on incoming/outgoing SMS
2 votes
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