11695 results found
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Voicemails to Follow Device-Level Forwarding
Allow voicemails to be delivered to the last extension a call was connected to, even when call forwarding is set up on the end devices rather than through the RingCentral admin portal.
2 votes -
Enable Automatic Microsoft Teams Contact Sync on Poly CCX Series Phones (Teams Direct Routing)
Customers using Poly CCX series desk phones in Microsoft Teams Direct Routing mode have requested the ability for Microsoft Teams contacts to automatically sync and display on the phone without requiring manual search.
Currently, corporate contacts are only accessible after initiating a search (minimum characters required), which differs from the expected user experience and from how contacts appeared on previous desk phones and in the Microsoft Teams desktop application. Customers report this behavior causes confusion and adds friction during call handling.
Enabling automatic contact syncing or a browsable directory view on Poly CCX phones would significantly improve usability, align the…
6 votes -
Forwarding from unanswered call to AI receptionist
A feature or option to forward unanswered extension calls to an AI receptionist. The current settings offer only the options to forward calls to voicemail, to another extension, or to an external number.
1 vote -
Hold music
The customer has expressed a desire for a dynamic hold music experience, requesting that the audio selection changes each time a caller is placed on hold during their interaction with the company's phone system.
1 vote -
1 vote
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Custom Rules - instead of clicking for each number, simply type the number
Every time I update the date/time of a custom rule I have to click through the date times one at a time. It would be so much easier to just type the time. Ie: 4:30.
1 vote -
RCX Cross Queue Requeue permissions
Allow RCX Admins to select what queues an agent security permission is allowed to cross queue requeue a call to
1 vote -
automated outbound text
Ability to setup an automated text without anything triggers it. setup an automated text that will send out links of a recording and can be able to setup a schedule for outbound text, not the auto response to missed calls, or out of office SMS, but scheduled automated outbound text
2 votes -
Parked calls should not ring to an extension
When a call is parked, it rings to a user that has presence setting: "Ring my phone when any user I am monitoring rings". Parked calls should not be affected by this feature.
1 vote -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to the user without going through a call queue to use the Display Settings (Group Name).
3 votes -
Multi-Day / Date-Range Analytics Report Generation
Currently, RingCentral Analytics only allows reports to be generated on a per-day basis, requiring users to manually create and export individual reports for each day. For longer timeframes (e.g., 30, 60, or 90 days), this results in significant manual effort, as reports must be generated separately for each day.
Problem Statement:
Customers who need historical data across extended periods are forced to:Manually generate up to 90 individual daily reports
Download and consolidate data outside of RingCentral
Spend excessive time on repetitive administrative tasks
This limitation impacts operational efficiency, reporting accuracy, and customer satisfaction—especially for teams performing audits, performance analysis,…
1 vote -
Syncing contacts to other user
Give us an option to easily sync our contacts to other users using the RingCentral Application not by manually importing it into admin portal.
2 votes -
create alert for unlimited extensions
would like to be notified when a desk phone assigned to a limited extension goes offline.
1 vote -
Feature to change Wrong Input in IVR
We have a customer who would like to have a feature that allows them to modify or edit the prompt if the caller presses the incorrect option.
2 votes -
copy spreadsheet
we should be able to copy contents of any table or google sheet contents in message and table format should be maintained.
1 vote -
IVR menu to be able to set a designated keypress to connect the called to the set operator extension in the account
We frequently change the Operator extension in our account. We would like the IVR menu to have the option to connect calls directly to the set operator extension. This way, every time we change the Operator extension, we do not need to modify the IVR menu to update the operator extension of the day.
1 vote -
SMS ID
To have the ability to use the company name as the SMS ID Name not just the company main phone number.
1 vote -
Option to reset Avatar back to Initials
There should be an option to delete vs only edit the avatar profile picture. I like having a picture but some companies want to control the avatar (make sure it's professional if they show up on a video meeting) or to delete for a new user if they only need to repurpose a profile without deleting the user completely. As I partner I would like to have this option for end-user training. If I demonstrate how to add an avatar, I can't delete it. But there has been a customer who set a policy about avatars and wanted to delete…
3 votes -
Workflow IVR menu to text on screen
Hard to put in words, but it would be nice if you could have the RingCX workflow and dial choices automatically show up on caller's cell phones when they call a number, which immediately displays all the choices for the current IVR menu/workflow/dial tree they are in. This would allow them to see what choices they can pick instead of waiting for the audio greeting to read the choices to them.
5 votes -
Answering Rules to block area codes based on time
We would like to block outbound calls to certain area codes that are outside of allowable call time frames. For example, we want to block all calls to 808 numbers before 10am. If an agent attempted to call, it would give them an error message. Do we have a way to set this type of block based on area codes?
1 vote
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