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9677 results found

  1. download calls and notes from the RingCentral App.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. Ability to know the user who downloaded the call recordings

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. option to remove the missed call notification for call queues that are set to simultaneous ring

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.

    3 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. customers who opted to use and/or change to Poly Trio 8300 for its WIFI functionality hits a roadblock as they expect the WIFI functionality to work before or during provisioning. The phone must be connected hard wired first and does not instantly connects to WIFI.

    Does not work if their setup does not ethernet set up

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  6. Include an option to download faxes in different formats from the admin portal, as currently users are only able to download them in PDF format.

    1 vote

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  7. Is there a way to prevent call transfers on our ringcentral deskphones?
    I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
    - we want to be able to enable/disable internal and external call transfer from our devices

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. Customer wants to have the ability to send and receive emergency messages/SMS.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Hi Team,

    The customer would like to have the devices on shared line group to have an option/feature to be rung in order just like a regular extension with a license.

    1 vote

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  10. There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Customer wants to retrieve all the data from Free Account including attachment files, photos and documents.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  12. When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.

    3 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  14. Ability to see the Actual location or address of the caller not just the location number.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. 2 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  16. We need to be able to upload a customized AI announcement and have the ability to enable or disable.

    2 votes

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  17. We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  18. Looking for a way to flag and alert admins on instances where one agent is receiving or making phone calls to the same number in excess
    - looking to see if calls made in MAX agent/ Contact Center can be flagged to automatically alert admins or managers if the number of calls pass a threshold. example: Calls ANI/FROM: x Calls DNIS/TO: x
    example: agent makes x amount of outbound or internal calls to the same number x amount of times in x amount of minutes - e.g. 25 calls to the same number within 1 hour.

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    54 votes

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    New  ·  12 comments  ·  Application  ·  Admin →
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  20. Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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