12265 results found
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Option to disable Auto-Hold when answering 2nd call with 5 call queue concurrency
While Maximum Concurrency allows agents to receive multiple queue calls, answering a second call currently forces the first caller onto hold automatically. We need a toggle to disable this Auto-Hold behavior. This would allow an agent to answer a second concurrent call and keep both audio paths active simultaneously (Instant Merge), eliminating the manual "Hold then Merge" steps and providing a seamless experience for high-volume dispatchers and receptionists.
2 votes -
Persistent Wallboard Access for Performance Dashboards
I am writing to submit a feature request regarding the accessibility of the Performance Reports (specifically: https://analytics.ringcentral.ca/performance-report/default/users)
The Problem:
Currently, the customer wants to display this dashboard on a wall-mounted monitor for their technicians to monitor real-time KPIs. However, the URL requires a manual login every time a session expires or a browser restarts. This is not feasible for a headless display or a shared office screen, as it requires an admin to manually enter credentials on a public-facing device.The Request:
We need a way to generate a Secure Public URL or a "Wallboard Mode" Token. Specifically:Persistent…
1 vote -
Workflow Builder on RingCentral Mobile App
Be able to create workflows from the RingCentral Mobile app.
1 vote -
move direct message to shared inbox
Move messages from direct tab to shared inbox
1 vote -
volume enhancer for polycom phones
volume enhancer for polycom phones
We have a customer working on a loud environment factor/warehouse
Issue is that default audio from handset is not loud enough considering the environment
Headset is not an option as they are mandatory to use hard hat
Do we have a custom config to adjust the volume aside from the current 100% volume set?1 vote -
when call enters user extension, pressing zero should go to voicemail of the extension
when call enters user extension, pressing zero should go to voicemail of the extension
1 vote -
Disable email notification in Workflow Builder
It would be helpful if there were an option to disable the email notifications to users if someone created a workflow builder for them.
Lastly, allow administrators to:
Prevent users from administering Workflow Builder.
Restrict users from creating new workflows.
Block users from executing or triggering existing workflows.
Controls should be role-based or permission-based for flexibility.
Use Cases
Organizations with strict governance or compliance requirements
Limiting automation access to IT or operations teams
Preventing unintended workflow execution by non-authorized users
Benefits
Improved security and compliance
Better role-based access management
Reduced risk of misconfiguration or unintended automation
Cleaner user experience for…
2 votes -
Customize Call and SMS Reporting
We would like one report that shows us Username, Ext, Company, # of Inbound Calls, # of Outbound Calls, # of SMS Inbound, # of SMS Outbound, within a month.
1 vote -
Please add a hipaa disclaimer to a fax cover sheet
Please consider adding a HIPAA disclaimer message to a fax cover sheet. This would be very helpful for those of us that need to send PHI via fax.
1 vote -
Ghost Recording Line
Subject: question about recording a line
Description: We have an unusual request. We want to be able to call into a line that will start recording and give some folks access to it to pull the recordings. The idea is to conference in a call to it for recording that is outside of ringcentral. It appears we can auto record but it must be assigned to a device or app. Note, a live person will not be picking up this call, I need a way to auto pickup and record. What kind of options do we have?1 vote -
Auto-Revert to Default Voicemail After Scheduled "Forward All Calls" Period
Customers are following the exact same process they always have. Previously, the system would automatically disable the temporary forwarding rule and restore their original default voicemail once the scheduled timeframe passed. Request for system or feature enhancement to auto-revert to default voicemail in Admin portal and RingCentral app
1 vote -
preserve caller id from main number to operator extention to user
Hi Team! Hoping for your consideration on implementing this feature.
When a caller calls the main company number and the call gets answered by the operator extension then gets forwarded on any other user extensions on the account the Caller should retain their Caller ID.
All extensions are using Deskphones (POLY)
1 vote -
I get a lot of junk texts and junk faxes. However, to confirm that they are junk, I have to open each one look at it and then delete it.
I get a lot of junk texts and faxes. To confirm that they are junk, I have to open each one and look at it, which is a slow process. As a consequence, I have left all these junk messages in my queue and worry that some non-junk is lost in that mess. It would be helpful if there were a way to get a better faster, preview of faxes and texts and quick access to a delete button for them rather than having to go down a menu level
1 vote -
Admin view of Call logs from the Mobile App
Admin view of Call logs from the Mobile App
1 vote -
Add a Notes section in porting format so that we can explain what needs to be done
I am having a very difficult time with several ports because I can not type notes on what needs to take place. In lieu of that I end up in a bunch of back and forth emails with the porting team because I sent emails stating that the loosing carrier would like certain verbage put in notes and your porting team ignores it and this is leaving a very poor taste is new customers mouths. Please do better!
1 vote -
Automatic Reply When MSM is sent and cannot be received
We do not have MSM enabled for our users. We would like to have an automated message sent letting the person who sent the MSM know that the message cannot be received. It would also be great if we could be alerted when a MSM message was attempted to be sent to one of our numbers and who sent it.
1 vote -
Setup Authorization codes for outbound calls on a phone
Would like to setup Authorization codes for outbound calls on a phone
2 votes -
Show "Callback" for Callbacks alongside Caller ID in Pop-Up Window
Create an option to identify whether a call is a standard inbound call versus a callback when the notification window pops up on the screen for a incoming call. This could appear alongside (under or above) the Caller ID so agents can see which type of call is coming in.
1 vote -
Analytics - Abandoned Calls
Develop an advanced analytics feature that distinguishes between legitimate abandoned calls and automated "robocalls" or vendor solicitations. By providing deeper insights into the nature of missed/abandoned traffic, users can accurately report KPIs to management without data being skewed by bot activity.
1 vote -
assign feature key
Please add Forward to the Assign Feature Key options that include DND, Intercom, Page, Directory, and Redial. We have a need to enable/disable Forward to the same number every day and would like to have a button on the main phone screen to do so.
1 vote
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