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9175 results found

  1. The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
    Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
    Customer wants a seamless experience when importing contacts

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. A feature to have an option to route calls to a specific extension when callers dialed an extension that is invalid or not set-up yet instead of simply playing an announcement.

    3 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  3. Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.

    7 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue

    1 vote

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  5. We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created

    2 votes

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  6. Requesting to customize shared lines name on phone screen if it's been used to multiple devices, Instead of showing the DID they would like to show the extension number.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  7. RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability

    For the user to make sure to set their statuses and they will not leave it empty.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  8. As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. SMS Feature Integrated to Salesforce
    -> an option to have the sms feature and all its activities integrated and synced to Salesforce

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Would love to see a dark mode app icon for my iPhone… new feature for iOS 18

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. The ability to support the prepaid number as substitute caller ID for AU accounts.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  12. Instead of selective SMS registration for users, if would be nice to have RingCentral allow admins to be able to include all numbers to register for SMS, especially for company that has more than 50 or even thousands of users.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Include the announcement when the call is being recorded on call recordings

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. Customer wanted to Filter Out Internal Calls In RingCentral App Call Logs

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  15. It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.

    1 vote

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  16. Description: I would like to request a feature that allows the system to prompt callers for their Caller ID before routing them to the call queue. If the caller fails to provide their Caller ID, the call would be automatically disconnected.

    Proposed Functionality:

    1. When a call comes in, the system prompts the caller to provide their Caller ID.
    2. If the caller provides the information, they are routed to the appropriate call queue.
    3. If the caller does not provide the Caller ID, the call is disconnected with a message informing them of the requirement.

    Thank you for considering this request!

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
    Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
    It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.

    Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second…

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  18. Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls

    Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved

    Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end

    Brand…

    1 vote

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  19. • What issues is this solving for?
    -Customer's request
    • How will the feature help customer’s processes?
    -They don't want to use the feature
    • Who would benefit from it?
    - Customers
    • How should it work?
    - when there are two or more calls, they don't want to merge it.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. Have a feature to schedule auto-restart for deskphones

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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