11458 results found
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use company main phone number as default number for all extensions when texting/messaging
use company main phone number as default number for all extensions when texting/messaging
1 vote -
Agent Availability Time on the HUD
When live monitoring agents' activity on the HUD in Ring Central. I would like to see how long an agent has been sitting in AVAILABLE status.
On the attached picture- you will see Agent Mayson Stocksdale has been active on a call for 3:44. All other agents are showing Available. I would like to have the time an agent is sitting in available status as well.1 vote -
Presence
Allow AIR extenstion to be added on user's presence
2 votes -
A PREDICTIVE DIALING SYSTEM FOR DOMESTIC AND INTERNATIONAL NUMBER
A PREDICTIVE DIALING SYSTEM APP FOR DOMESTIC AND INTERNATIONAL NUMBER
1 vote -
call log to be able to get reports for all the calls that they received from all time
call log to be able to get reports for all the calls that they received from all time
1 vote -
Call Result Code Entered by the User for outbound calls
Call Result Code Entered by the User for outbound calls
In the ringcentral app v1.6.x, is there a way the user can enter a result code such as left message, gate keeper, etc?
Examples
1. User cold calls a number and speaks with the executive assistant but not the person they want to talk to. This would be a call result of "Gate Keeper" meaning a message was left.
2. User cold calls a number and leaves a voice mail.
3. User cold calls a number but did not leave a voicemail.1 vote -
BT Feature Request: Custom Configuration for BT provided phones
BT Feature Request: Custom Configuration for BT provided phones
Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:
*Blind/Attended Transfer Settings for Yealink phones
*Custom Line Key Setup
*Extending Transfer Timers for Cisco phones
*Any configuration requiring access to the phone’s web interfaceExpected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up
Brand : BT Business
4 votes -
Customer wants to have the option to turn off the Mobile App
The customer wants to have the option to restrict his users from logging into the mobile app.
1 vote -
User Group - Select More then 10 Users
When creating a new User Group allowing the ability to select more then 10 users at a time.
When trying to add members to a call queue for example, you are able to select "Show X" and select up to 200 users, I am wanting the ability to do the same for User Groups.
1 vote -
Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
Google WorkSpace calendar sync with RC mobile app for iPhone
Customer would like to sync the Google Workspace Calendar with RingCentral mobile app for iPhone. Currently this feature is only avaiable with Android devices
1 vote -
Dynamic Holiday Custom Rule Management
Currently, managing Custom Rules for holidays requires manual yearly maintenance. Administrators must manually update the date ranges within these rules every year (e.g., updating a rule from "Dec 25, 2025" to "Dec 25, 2026"). This process is prone to human error, time-consuming, and frequently leads to calls being misrouted when holidays are overlooked or updated incorrectly.
Introduce a new condition type within the Custom Rules creation flow called "Holiday Schedule" or "Dynamic Date."
This new condition should allow administrators to define a holiday rule using a recurring, flexible pattern rather than a fixed date range.Key Functionality:
Selection Type: Add…
1 vote -
Clear Account-Type Identification & Super Admin Use of Own Password to Access User Voicemail
After migration process the portal may have some limitations on how to identify if old or new account
the old has feature that new hasn't and it goes vice versa. Following the recent account migration process, users and support teams are encountering difficulty determining whether an account is using the old configuration or the new one. Both versions contain features that the other does not, and that is old has a way to use the pin of the user but, the new can only use the user's log in password. This creates complexities during troubleshooting, configuration updates, and customer interactions.1 vote -
Ability to Remove Users from Default Teams
We would like to request that super admins be granted the ability to remove users from default teams. Currently, this process requires multiple steps in the admin portal, but allowing super admins to perform it directly would save time and reduce delays.
1 vote -
Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
2 votes -
Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
2 votes -
Unavailable codes for Ringcentral Call queues - similar to Unavailable codes in CXOne.
Create unavailable codes for users participating in Call Queues, that allows administrators to monitor time spent on each unavailable code.
Codes such as Lunch, Meeting, Special Project, or even custom codes for specific team use would be very useful and can allow administrators or team leads to filter these in the Analytics. This would be on par functionality with the Ringcentral Contact Center feature.
1 vote -
Intercom feature support on Yealink W56H
Request to support the intercom feature on Yealink DECT phones, specifically for the Yealink W56H
1 vote -
RingCentral Video Meeting Simplified View on Inviting Participants via Phone
RingCentral Video Meeting has no option to Invite by phone in the simplified view. This is a feature gap from the normal RingCentral Video Meeting on ways to invite participants while the meeting is already ongoing.
2 votes -
Ability to still listen to the Push to Talk channel even after leaving
The ability to still listen to the channel even after leaving, like a normal walkie-talkie can.
3 votes
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