12537 results found
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Cross-Border Outbound Caller ID Selection for Multi-Number Users
Current Behavior:
The RingCentral platform enforces a strict security and regulatory validation rule based on a user's "Assigned Country" configuration:
"The Assigned Country is the country of the user’s permanent residence. Limits user outbound caller ID options based on local country regulations."
Because of this rigid constraint, users are strictly prohibited from utilizing any outbound Caller ID number that sits outside of their designated Assigned Country profile.
Example: A regional account manager is based in the UK, so their Assigned Country is set to United Kingdom. The administrator explicitly assigns them both a UK phone number and a German phone…
4 votes -
Block caller ID name should show on call recipient
The number is still showing on the call receiver even if I chose Blocked caller ID.
1 vote -
Add Password for Immediate Meetings as Host
Enable the ability to apply security settings—specifically a meeting password —to instantly started (ad-hoc) RingCentral Video meetings.
Currently, these security options are only available for scheduled meetings or Personal Meetings, and are not accessible when starting an immediate “Start Video” session.
This enhancement would allow hosts to:
-Set a password for instant video meetings at the time of creation
-Apply security controls without requiring a scheduled meeting or Personal Meeting setup
This would improve flexibility and provide stronger security options for spontaneous meetings started directly from the RingCentral app.
1 vote -
Route Direct Call Queue Dialing to Dedicated IVR Menu
The customer wants to retain their existing call queue functionality, including SMS capabilities on the queue's assigned number. However, they need to add an IVR menu that triggers only when the direct number is dialed. This IVR should route calls to the dedicated queue and include a "press 1 or 2" option, allowing the receiving agent to see which keypress the caller selected.
1 vote -
Voicemail Visibility from Standalone Extensions in RingCentral App
Customer is requesting an enhancement to allow voicemail/message-only (standalone) extensions to be visible within other users’ RingCentral apps, specifically so that voicemails left on a voicemail/message-only extension can be accessed and viewed directly from other extensions’ RingCentral applications. Currently, these voicemail messages are not appearing in other users’ apps, and the customer is requesting consideration of a feature that enables shared or cross-extension voicemail visibility within the RingCentral app to improve message accessibility and collaboration.
5 votes -
Provide CLI/Silent Parameters for Print-to-Fax Driver or Allow Legacy Driver Linking during App Migration
User Story: > As an Enterprise IT Administrator, I want to be able to silently deploy or link the print-to-fax driver remotely (via PDQ/Intune) without requiring local admin credentials at the user endpoint, so that I can scale our app migration without manual workstation interventions.
Problem/Pain Point: > When users switch to the new app, the existing print-to-fax driver is not recognized. The app forces a reinstall of the driver, which triggers a Windows UAC prompt for admin credentials. This completely breaks silent, remote deployments for enterprise customers, forcing IT admins to physically or remotely log into every individual machine.
…
1 vote -
Fax transmission notification to include the name of the contact
The customer needs to see the name of the contact/business, not just the phone number, where the fax is going to. This needs to be included on the fax transmission notification.
2 votes -
Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
When I download call recordings, alert me if the request is too large for the ZIP file limit
I have been downloading call recordings in monthly intervals. I recently discovered that not all the recordings are in the ZIP file. I took it down to downloading 5 days worth of calls and it was missing recordings. I used another provider before that had a really good download system. If I downloaded a month's worth of calls and it was too large for their ZIP file limit, it would automatically create multiple ZIP files for the download and alert me. This is what I want - either an alert that the download is too big, or that RingCentral's system…
1 vote -
Message Export Data for specific users
Customer want to have the option to select list of users or specific user from the select Team in Request export opton under Message Export Data
1 vote -
Ability to add a secondary address to the account
A feature that will give an option to add a secondary address to the account for the purpose of porting a number out of RingCentral
1 vote -
Enable RingCentral Call Audio Sharing During Screen Sharing in Meetings (Desktop App)
When sharing a screen from the RingCentral desktop application during Microsoft Teams or RingCentral Video meetings, participants are unable to hear live RingCentral call audio. While sharing system audio works for general device sounds, it does not capture audio from active RingCentral calls.
Currently, a workaround exists by using the web versions of RingCentral App (via Chrome or Microsoft Edge), which allows call audio to be heard by participants when screen sharing.
Requesting a product enhancement to enable direct sharing of RingCentral call audio during screen sharing in the desktop application, ensuring a consistent meeting experience without requiring users to…
1 vote -
IVR prompts directly in queue settings
Would like to use IVR prompts when someone calls a queue using the direct 10-digit number. We text and call from the queues and we will lose sms functionality if we re-assign the number as an IVR menu. We would like to set up prompts directly in the queue.
1 vote -
Main Phone Number Ring Two call queue
I want two call queues to ring at the same time when the main phone number is being dialed.
One of the call queue rings in order and one is longest idle.
5 votes -
Request to enable MFA for individual users when initiating outbound faxes through the RingCentral app.
For example, when a user accesses the Fax tab and clicks “Send New Fax,” MFA authentication should be required before they can proceed with sending the fax.
This added security measure will help ensure that only authorized users are able to send outbound faxes.2 votes -
Missed call notification on Announcement only extension
Customer setup: The customer has configured a Call Queue and has established call routing to an announcement-only extension when the 'When maximum waiting time is reached, send caller to' threshold is reached for calls entering the call queue.
Request: The customer has requested a new feature to enable missed call notification configuration for announcement-only extensions. This would allow missed call notifications to be triggered when a call is routed to an announcement-only extension.
9 votes -
Enhance Cloud Connector Routing: Increase 10-Range Limit
User Persona & Impact
Target Audience: Enterprise Customers with Hybrid Deployments (RingCentral + 3rd Party PBX like Cisco CUCM/Avaya).Impacted Area: Cloud Connector / Inbound Routing Logic / Hybrid SIP Trunks.
Severity: High (Blocks migration/coexistence and causes routing failures).
Problem Statement
The current 10-range hard limit for Cloud Connector inbound call routing is insufficient for enterprise customers managing coexisting/split dial plans.When migrating from an on-premise PBX (e.g., Cisco CUCM) to RingCentral, customers often have a single block of extensions where some numbers have migrated to RC, but the rest remain on the legacy PBX.
Because RingCentral currently lacks an…
1 vote -
Request for Update on Call Log In Progress Status Calls
Johnnie wants to have the Call Logs updated to which it clearly shows the actual routing even if the call is still In Progress. Currently, if you run a report or check the call logs when a call is in progress, it shows the segment on the very top of where the call is at rather than showing the segments in a listed down manner showing one segment after the other like when a call is already completed. The current Call Log In Progress setting is very misleading for customers trying to understand the call.
2 votes -
Include Raw SIP Response and Q.850 Cause Codes in Call Logs and Analytics
Please add columns for raw SIP response codes (e.g., 403, 488, 503) and Q.850 cause codes to the downloadable Call Logs and the Analytics Portal. Currently, the logs only show broad terms like "Call Failure" or "Internal Error". This makes it very hard to troubleshoot dropped calls or routing issues without opening a support ticket. Exposing the actual SIP codes would allow admins to find reason of the call failure and fix network, carrier, or device issues immediately.
2 votes -
Workflows - Ability to send automatic SMS after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote
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