Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10310 results found

  1. Multi-tenant sites

    Multi-tenant sites

    I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.

    What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.

    What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.

    I am in a…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Allow Restricted Global Emergency and Special Service Numbers as Extensions

    Allow Restricted Global Emergency and Special Service Numbers as Extensions.
    Such as 154 which is currently one that can not be created as such, for Germany.

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Brings Caller name along with Caller ID when call client

    Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side

    1 vote
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Disable/remove capability to create Company SMS Template for Custom Roles

    App does not honor user role settings to prevent SMS company template creation

    We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Change Phone number location without changing the number

    Change Phone number location without changing the number

    Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. add multiple user for a fax account

    ability to add multiple user for fax account

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  7. Enhanced Missed Call and Voicemail Logging Indicators

    Summary
    Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.

    Current Behavior
    Missed calls in call logs do not differentiate between:

    Caller disconnecting before the call was answered

    Callee not answering the call within the ring timeout

    Voicemail entries do not specify:

    If the call was routed to voicemail due to user not answering

    If the call was sent directly to voicemail due to a…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. enable Intercom at an Account Level

    enable Intercom at an Account Level instead of enabling it individually for each user

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. enable Intercom at an Account Level

    Enable Intercom at an Account Level instead of enabling it individually for each user?

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. use number for verification

    Use RingCentral number to work with other company (verification code sent to RC number)

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.

    A recent update allows me to listen to voicemails as they're being recorded, after I send a call to voicemail, and allows me to pick up the call if desired.

    It would be nice to enable the same for calls transferred to my voicemail from other extensions.

    Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers

    Requesting a change to the current SPOG transfer behavior: When a caller hangs up during a transfer, the transferring and receiving agents should remain connected instead of being disconnected. This would allow agents to complete internal coordination or follow-up actions even if the caller drops unexpectedly.

    This change would help improve agent communication and reduce disruption during call handoffs.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. stop sending sms when sms limit exceeded

    We would like to turn off auto-purchase for SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Ability to Download RingCentral Training Videos

    I need to know if we can download the training videos. We have our own LMS where we can assign training to users and I am not able to do so when they are just linked to a page such as where your videos are hosted. Is there a path or medium to download them?

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Add TTS for Personal Call Handling

    TTS is avaiable in an IVR, for the personal extension you only can use either the default section oder you can record and upload a prompt. You can input directly as text and have this as TTS. There are several occasions where this is beneficial for an end user to swiflty change prompts.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  16. Option to disable the users from using company phone numbers as caller ID number

    Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  17. Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls

    Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App

    Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.

    This is poor accessibility and discoverability. Put all of these settings in the admin portal!

    4 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Allow adding more than 3 accounts to RingCentral app

    The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Ability to assign users in Key template

    It would be helpful in creating a key template if a user could already assign users to the key template.

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
1 2 … 7 9 11 … 515 516
  • Don't see your idea?