11691 results found
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auto-receptionist split Faxing and SMS destinations
Currently under Auto-Receptionist Settings - Fax and SMS are the same destination. Split the functions so that SMS and Faxing can be different destinations.
1 vote -
Mobile Network Services
Requesting to have the option for RingCentral to provide Mobile Network Services. So that we can make or receive calls/SMS through traditional cellular towers and not through internet/app.
1 vote -
Sync RingCentral Platform presence with Expansion Module
Customer bought an expansion module to connect his Poly Edge E550 device. The customer has a total of 60 plus presence showing from the Expansion module but it seems like it's not sycing with the RingCentral Admin portal Presence. Customer would like to have this feature available so that it would be easier for them to sync their Admin portal presence with the Expansion module
1 vote -
setting up IVR key presses for more than 20 options
The customer is requesting assistance setting up IVR key presses for more than 20 options
1 vote -
Forward calls of cancelled accounts
There should be a prompt to notify callers that account is cancelled, and calls should be forwarded to another number.
1 vote -
Reduce the beeping sound
There should be an option to reduce the volume or sound of the outbound recording beeping sound during an outbound call. The loud beeping sound distracts some of the customers' clients while in the middle of a conversation.
1 vote -
Allow Voicemail Greeting Recording Using Internal Extensions
Currently, when recording a voicemail greeting using the ‘Record via Phone’ option, the system requires an external PSTN number. Internal RingCentral extensions or company numbers cannot be used, resulting in a connection error. We are requesting an enhancement that allows administrators or authorized users to dial in using an internal extension to record voicemail greetings for Call Queues and Groups. This would improve usability, reduce dependency on external numbers.
1 vote -
Option to Suppress 911 Notifications During Scheduled Testing
Customers performing required monthly or periodic testing of physical 911 buttons are unable to prevent emergency notifications from being sent. This creates operational noise, unnecessary alerts to internal stakeholders, and requires coordination with local PSAPs for every test.
Requested Enhancement:
Introduce an optional setting that allows administrators to temporarily suppress 911 alert notifications (email/SMS/internal alerts) during scheduled or admin-approved test windows while maintaining compliance and safety safeguards.
Justification:
Reduces unnecessary alarm and confusion during compliance testing3 votes -
Turning off E2EE for phone calls in the desktop and web app or mobile
Currently, end-to-end encryption (E2EE) for phone calls in the RingCentral desktop, web, and mobile apps cannot be turned off once it has been enabled during an active call.
The customer has requested the ability to disable E2EE after it is turned on during the call, as there is currently no option to revert it back to standard encryption without ending the call.
This limitation affects call flexibility and access to certain features that are unavailable when E2EE is enabled.
1 vote -
Group SMS - Enable the ability to see all replies from internal numbers in a Group SMS thread that involves an external number.
Use Case:
Currently, when multiple internal users reply to a group SMS with an external contact, not all internal replies are visible to the group. This makes it difficult to track communications and follow up effectively. Having a centralized view of all internal responses would improve collaboration, reduce missed messages, and streamline communication with external contacts.Benefit:
Improved visibility of internal communications
Reduced chances of duplicated responses
Enhanced team collaboration and accountability
3 votes -
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
1 vote -
Call restriction for internal call (extension to exteniosn)
Option for Call restriction for internal calls (extension to exteniosn)
Limit or restrict users for calling and receiving internal call from other user extension.1 vote -
Disable Sign Out in the RingCentral Mobile App
It should be possible to disable the sign-out feature in the RingCentral mobile app.
1 vote -
Workflow builder for Company Greeting
If an account has the auto-receptionist routed to Company Greeting and then receives a call that gets disconnected while at the company greeting phase, a missed call is generated. There should be an option to create a workflow builder when the call is just at the company greeting phase.
1 vote -
Additional Appointment booking link field for other languages in 1 AI Receptionist Extension
My AI Receptionist handles English and Spanish calls. I wanted appointment booking link sent in Spanish for Spanish customers and English for English speaking customers. Currently, there is only one appointment link field in the portal.
2 votes -
External Contact Export Edits
Include the ability to add or change an external contact field without having to re-download the entire .csv file to make a change for just one user. Perhaps add an option to edit an external contact list in the admin portal page where you can add > extend the list > remove an external contact > or make modifications to the external contact list individually for one user if needed; without having to modify the entire .csv file. Seems like this is a waste of time when this could be done at an individual basis and would also lessen the…
1 vote -
"Find & replace all" button for AI Notes
For AI Notes, it's pretty tedious to edit and replace every misspelled name or word. However, if a find & replace all button to fix this issue.
1 vote -
Zero Dialing on Answered Calls/On Hold
We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.
2 votes -
Disable Call Notes Email Notification.
Option to DISABLE the Call Notes Email Notification on an Account level, not giving their users the option to just turn it back on after turning it off.
1 vote -
Add the length of time a caller has been on the line as a third option on the caller ID display
Add option to report on which IVR option(s) a customer chooses during a call. This would greatly enhance the ability to determine whether IVR changes are effective.
1 vote
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