12889 results found
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Regarding Voicemails
Regarding Voicemails (VM): I have multiple employees who return voicemails and I do not want them erased. Currently, there is no feature or way to document when a VM is "completed" or "returned" or "left message with". I would appreciate something like this be added. Thanks
1 vote -
Display Location/Business Name on Voicemail Messages
Description:
Customer is requesting an enhancement that allows voicemail messages to display the location, business name, or phone number that the caller dialed.The customer has multiple locations/business numbers and currently can identify the location when receiving live calls because the incoming call displays the number being called. However, when a caller leaves a voicemail, the voicemail notification/message does not indicate which location or business line the caller was trying to reach.
Business Impact:
Without the called location information, users must manually determine which location the voicemail belongs to, which can create delays in responding to customers and increase the…1 vote -
Ability to send a fax with an alert that the incoming fax is confidential to the recipient
send a fax as confidential so that the recipient would receive a notification indicating that the fax is confidential before being able to open the document.
4 votes -
Select users bypass all call recordings
Please add being able to select certain users to by pass all call records no matter who they call.
Especially internal calls, if the CEO or Owner call someone there calls shouldnt always be recorded.1 vote -
Be able to whitelist more than one number at a time
Please make it be able to whitelist numbers more than one at a time in Spam and Block numbers.
1 vote -
Easy Deskphone migration
Migrating a deskphone from a disabled account without having to reactivate or request for releasing the device.
1 vote -
Callback Outbound Caller ID
should have the option to change the outbound caller ID number of the call queue extension once the member of the call queue proceed with the call back request.
2 votes -
Add the option to route calls to voicemail for Spam call handling
Add the option to route calls to voicemail for Spam call handling
1 vote -
Ability to customize how the system says users' names in dial by name
RingCentral system is mispronouncing users' names, in Dial by name which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
1 vote -
Ability to customize how the system says users' names
RingCentral system is mispronouncing users' names, which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
2 votes -
Ability to enable video call recording while answering a call queue call
Screen Agent is working when you subscribe to Contact Center. We wanted to enable a feature where, when a user/extension receives a call queue call ( REX License), they can enable video call recording using their RC app.
1 vote -
Auto log text on Hubspot
Ability for administrators to enable "Auto log texts" by default for all RingCentral for HubSpot users
Description:
We would like an administrator-level setting that enables Auto log texts by default for all users in the RingCentral for HubSpot integration. Currently, this setting is a user-level preference and must be enabled manually by each individual user.7 votes -
Sync/Share contacts of an extension automatically to other extensions
There should be a way or feature for contacts to automatically sync or share from one extension to another.
18 votes -
Voicemail envelope playback; Incude the caller phone number
Voicemail envelope playback; Include the caller phone number
Currently happening:
VM playback states the date and time of the call, but not the caller's phone number.Sample VM call via email:
Dear Reception main,
You have a new voice message:
From: RINGCENTRAL (650) 918-5352
Received: Wednesday, July 22, 2026 at 9:57 PM
Length: 00:07
To: (778) 654-7732 * 102 Reception mainVoicemail Preview:
"Hi, this is Ritsi from RingCentral doing a test call on your voicemail. Thank you."***On deskphone playback, it only plays the date and time July 22, 2026 at 9:57 PM, from "RingCentral" instead of the (650)…
1 vote -
Explicit Audio Prompt Differentiation for Call Queue / Shared Voicemails via Desk Phone
Current Behavior
When users access their voicemail box directly from a desk phone (*86 or the envelope button):The system only distinguishes between personal voicemails and Call Queue voicemails if both exist simultaneously (e.g., "You have 2 new messages for your direct extension and 4 new messages for Operator Hunt").
If there are only Call Queue voicemails (and 0 direct extension voicemails), the system IVR fails to explicitly state that the voicemails belong to the Call Queue/Operator Hunt extension, leaving users uncertain about the source/intended recipient of the messages.
Requested Enhancement (Desired Behavior)
Whenever a user checks voicemail from a…1 vote -
Enable Number Selection for Special Order Area Codes
Problem Statement
Currently, when a customer requests an area code that is sold out in our standard database (e.g., 770 in Morrow, GA, or 937 in Fairborn, OH), the Telco Team must place a special order directly with partner carriers. Because the partner carrier automatically assigns the available numbers to RingCentral, we are unable to provide the customer with a preview list of phone numbers to choose from. Customers are forced to accept a randomly assigned number blindly.
Use Case
Business customers frequently want to pick a "good number" for their local branches rather than settling for a random sequence.…
1 vote -
AIR forwards call to designated voicemail box
AIR forwards call to designated voicemail box if the caller mentions I want to leave a message or if no one is available. Currently there's no option in transfer by context that forwards to a specific voicemail box
1 vote -
Allow Modern Authentication to use the "Connect Exchange" feature under Calendars and Contacts
The customer is attempting to use the "Connect Exchange" feature under Calendars and Contacts to connect their users' desktop clients to their on-prem Exchange 2019 mailboxes is failing with a generic "An error has occurred, make sure the information is correct" error. They had disabled basic authentication on their Exchange server's virtual directories some years ago per recommendations from Microsoft their cybersecurity insurance carrier.... if I temporarily re-enable basic authentication on the EWS virtual directory on our server, and change nothing else on the server's end or in the RingCentral client, using the exact same information is able to connect…
2 votes -
mark call queue voicemail as
Add the ability for call queue members to mark voicemails as dealt with or still needs attention via sms or notes.
1 vote -
Analog phones
Having a capability to directly provision Analog Deskphone like VTech CS6719 without having to use ATA devices.
5 votes
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