13226 results found
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not available in dropdown menu in ACE
All fields map to separate field, but Summary, Transcript, Next steps and call notes
1 vote -
Ability to us AU Regional format and Home Area Code for Canda Account or US Account
Could we add support for configuring the AU regional format and Home Area Code for both Canada and US accounts when creating Site Extension
4 votes -
Option to hide the caller ID of incoming calls from the Call Logs in Admin Portal and RingCentral app
Option to hide the caller ID of incoming calls from the Call Logs in Admin Portal and RingCentral app
1 vote -
Support Selecting Another Extension's Details (Boss/Executive) for Outbound Fax Caller ID and Cover Sheet Sender
Executive Assistants and administrative staff routinely send faxes from their own RingCentral extensions, but the transmission needs to reflect their manager's or executive's information. Currently, sending a fax from a user's own extension forces the system to pull that user's personal profile and caller ID onto the cover sheet. To show the boss's name and direct contact details in the "From" header, administrators are forced to manually alter the assistant's permanent extension settings or use workarounds.
12 votes -
Native Visibility for Call Disconnect Initiator & Reason in Admin Portal
Problem Statement
Account administrators currently have no self-service method within the Admin Portal or Analytics to determine which party disconnected a call or why. When users report suspected "call drops," admins must open support tickets to have Tier 2 support pull backend session logs (Sonus-Disconnect-Initiator / Sonus-Call-Disconnect-Reason). In many cases, these inquiries turn out to be normal hangups rather than technical failures, resulting in unnecessary ticket volume and delayed answers for admins.Proposed Feature
Expose call termination telemetry directly within the Admin Portal Call Logs and Analytics detailed view:
1. Disconnect Initiator: A field indicating who ended the call (e.g.,…2 votes -
Abilty to remove a saved phone number for recording a voicemail
I have recreated a user extension, but the new user can't remove the old user's phone number under voicemail greeting, phone option to record a greeting. It would be nice to have an option to delete the old user's phone number
6 votes -
make it possible to organize templated text messages so they can be organized
Text message templates currently can't be organized. Please make it possible to organize and sort them by category. (ex. Follow up text day 1, follow up text day 2, follow up text day 3). Drop and drag to organize would be best!
1 vote -
Fax transmission result for Main fax line assigned to Call queue
The customer is requesting the ability to configure email delivery confirmation settings for faxes sent from a main number assigned to a call queue.
2 votes -
Expand Toll-Free Number Registration Limit
Current Limitation:
The current toll-free SMS registration process limits the number of toll-free numbers that can be registered per account/business. Depending on the account configuration, the supported limit may range from one to five numbers, with the typical setup allowing one number per use case.Requested Enhancement:
Increase the maximum number of toll-free numbers that can be registered under a single account/business.Business Need:
Customers with multiple business units, locations, departments, or SMS use cases may require more than the current supported number limit. Increasing the registration limit would allow these customers to manage their toll-free SMS numbers more effectively…1 vote -
Add a setting to automatically jump to the oldest unread message in a thread
Please add a toggle in the Messaging settings that allows users to automatically view the oldest unread message when opening a chat thread, rather than defaulting to the newest message at the bottom.
Currently, when returning to a busy group chat or a long conversation with many new messages, you have to scroll up manually to find where the conversation started. An option to start at the "oldest unread" message would significantly improve workflow efficiency and prevent users from accidentally reading context out of order.
1 vote -
Remove Security code Whenever I log in on the Account
It would be best if there is some option to remove or Opt-out for security code for additional security when I logged in. This will help me to save time,
1 vote -
Email notification when a call is missed from call queue
Option to receive email notifications for missed call queue calls, similar to call queue voicemails.
4 votes -
Fax Interoperability and Rendering Normalization for Outbound RingCentral Transmissions
Improve outbound fax interoperability and rendering normalization when RingCentral sends faxes to recipients using different receiving methods, including PSTN fax machines and cloud eFax services.
Observed Behavior: Faxes sent from RingCentral are successfully delivered, but the recipient may receive documents that appear distorted, misaligned, degraded, or difficult to read.
Impact: This affects critical business workflows, particularly in healthcare, payroll, and other industries where document accuracy and readability are essential.
Scope: The issue occurs when RingCentral sends faxes to different receiving platforms or devices, resulting in inconsistent fax encoding, format conversion, or transmission-negotiation outcomes.
Gap: The current platform lacks sufficient outbound…
4 votes -
Super Admin–Managed Automatic Response Workflows
Introduce an Automatic Response Workflow feature that allows RingCentral Super Admins to create, configure, and manage automated response workflows on behalf of other users within the organization. Super Admins could define specific triggers, conditions, response messages, and actions, then assign these workflows to individual users, departments, or groups. This would allow organizations to standardize customer responses, automate repetitive communications, and ensure users consistently follow approved messaging and business processes without requiring each user to configure the workflow independently. The feature could also include scheduling, workflow activation/deactivation, message templates, and centralized management and monitoring by the Super Admin.
1 vote -
Using Ivr Number For Incoming Fax
I want to use my number assigned to IVR menu also to receive incoming Faxes,
So that i can only use and can only provide 1 number to my customes.1 vote -
Preserve Call Queue / IVR Routing Tags for Saved Contacts in Call Logs
Prevents customer service and medical teams from losing queue context after hanging up, eliminating the need to pull separate Analytics reports just to check which department a saved contact tried to reach.
2 votes -
Retain Caller ID for internal transfers
Retain Caller ID information when transferring calls internally. This feature would be great for businesses, regardless of the device or phone used, and for both warm and cold transfers.
2 votes -
Ability to change the area code of numbers directly in the number inventory without needing to assign them to a user first. This will stream
Direct area code changes for unassigned inventory numbers without having to assign them to a user first—reducing process steps and saving time.
2 votes -
Saved Contacts to Show Extension Number
All contacts should show extension numbers when you filter calls in call logs
2 votes -
Hi RingCentral Team! We have a feature request regarding the Shared Inbox. Currently, only replies to our main phone number are visible in
Hi RingCentral Team! We have a feature request regarding the Shared Inbox.
Currently, only replies to our main phone number are visible in the Shared Inbox. We also have another phone number that our team uses, but when customers reply to messages sent from that number, those replies are not showing in the Shared Inbox.
We would like replies to our other phone number to also appear in the Shared Inbox, just like replies to our main number.
This would allow our entire team to see and manage all customer conversations in one place, regardless of which of our phone…
1 vote
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