11969 results found
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Case Portal
Need to have a case portal for partners that show all cases for their customers in one location. Also stop the ability of ringcentral support from deleting the cases from the portal. I have to keep a log of all my cases because they go missing from the case logs. All communication should also be recorded in the notes of the cases. Ringcentral support does not do that. They email you and none of those notes go in the case. Would be nice to go back and look at issues that may come up with other customers and have all…
2 votes -
Add Number for User Based in Philippines
One of our franchise operators wants to assign a Ring Central number to his administrative assistant. This person's phone number is +63998-***-XXXX which appears to be in the Philippines. The email address is x.xxxxxx@xxxxxx.com. He wants this person to be assigned a number with a 407 area code. Can I do this?
4 votes -
Add the 'Create task' option after creating a Trigger in the Workflow builder.
It will be great if we can add 'Create task' option after creating a Trigger in the Workflow builder.
1 vote -
Bulk download for Message-Only Extension voicemail
We need the option to download the voicemails of the Message-Only Extension in bulk instead of one by one.
3 votes -
Concurrent call Limit
Increase the concurrent call limit to more than 5 . this will allow us to received more call coming from our call queue
1 vote -
Custom filter for contacts
Custom filter for contacts where you can filter using custom 'notes' in the desktop/mobileapp
2 votes -
Automatic Deletion in Presence
When a super admin deletes a user extension in the presence, this change should automatically be applied to all user extension presences.
1 vote -
dial by name directory with same first name
"The dial-by-name directory is currently routing calls based on the oldest extension created rather than a true alphabetical sort. When multiple users share the same first name, the system should automatically use the last name alphabetically to differentiate them."
7 votes -
SMS Smart routing | RCX
Note : This is for RingCX
I don't know if this is possible. However, customer is looking for a SMS Smart routing.
For example, an existing customer already sent an SMS to a number and one of their agents already assisted that customer.
Customer request is when that same customer sends another SMS in the future it should be routed to the same agent that assisted that customer to continue the conversation. This is regardless of what number they send to. Cx request is to also keep the conversation like on hold if ever the same customer replies to them.
2 votes -
Outbound Caller ID
Customer wants to have the option to use the word "UNKNOWN" as an outbound caller ID that can be set up manually for each user.
1 vote -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes -
Shared company contacts list
While we understand Admins have the ability to manually input contacts across the company by uploading a list to the "External Shared Contacts Directory", this solution is not scalable. When a user in our office creates a new contact in RingCentral, the contact should be added to all users in our company... not just one.
The solution of the manual import is not feasible long term.
4 votes -
Enable CNAM for New Zealand
Hi all, We would like to utilize the CNAM feature for outbound calls in New Zealand. Currently, this option is not available.
1 vote -
Enable External Shared Directory contact name resolution for inbound calls distributed through Call Queues.
Currently, External Shared Directory contacts do not resolve to caller names when inbound calls are routed through a Call Queue.
If a call is received directly by an extension, the External Shared Directory lookup functions as expected. However, when the same inbound call is distributed via a Call Queue, the caller name from the External Shared Directory does not persist to the receiving endpoint.
This significantly limits the utility of the External Shared Directory feature for organizations that rely on Call Queues for inbound call routing.
Most organizations that maintain a centralized main number route inbound calls through a Call…
1 vote -
self booking appointment with Microsoft, Smoke Ball and Ring Central
Want to know way round for self booking appointment with Ring Central and weblink for video conference for Microsoft outlook, Smoke Ball and Ring Central
1 vote -
Intelligent MMS Image/Video Compression
Request for Auto-Compression to Comply with 1.5MB MMS Limit
The Critical Issue
The RingCentral app currently enforces a strict 1.5MB combined limit for MMS attachments. In an era where a single smartphone photo is typically 3MB–8MB, almost every "untouched" photo upload results in a delivery failure. This creates a significant friction point for users in fields like construction, insurance, and healthcare who need to send visual proof quickly.Proposed Feature: "Smart-Fit" Compression
Implement a client-side compression tool within the RingCentral Desktop and Mobile apps that triggers when an attachment exceeds 1.5MB.
Logic: If Attachment_Size > 1.5MB, offer an "Auto-Resize for…
2 votes -
RingCentral official integration app with FreshService.
RingCentral official integration app with FreshService. The current options are a paid app by Loyally and Zapier,
1 vote -
Access SMS for Site Numbers
There should be an option to access SMS sent to site numbers.
1 vote -
increase maximum devices allowed to add on a paging group
Ability to add more than 25 devices on paging group
1 vote -
Hide Guest and Teams on contacts on RC App
Hide Guest and Teams on contacts on RC App to avoid confusion to users
2 votes
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