13226 results found
-
Caller ID Passthrough on Toll-Free Forwarding Chains
When a fax is transmitted from an originating Toll-Free Number (TFN) to a RingCentral Direct Inward Dialing (DID) local number configured to forward to a secondary destination TFN, the final recipient TFN displays the intermediate RingCentral DID on the Caller ID (ANI) rather than the originating TFN.
This behavior is standard for routed/forwarded legs, as the intermediate DID acts as the billing and originating point for the final call leg to the destination TFN.
Desired Outcome: Preserve and display the originating sender's TFN on the recipient’s inbound Caller ID/header, rather than overriding it with the intermediate forwarding DID.
2 votes -
Include Yealink WHB660 headset as part of RC recommended headset
Request to consider adding the Yealink WHB660 to RingCentral’s list of recommended and tested Yealink headsets. The customer experiences a consistent ~25-second delay when initiating calls via USB, while Bluetooth works normally. The headset firmware is up to date, indicating a potential USB integration or compatibility gap. Adding the WHB660 to the supported/tested list would help provide customers with broader device compatibility a
1 vote -
Feature Request: Prioritize the Caller’s Phone Number Over Location in Call History
Some calls are displayed in the RingCentral App call history using the phone number’s registered location instead of the actual calling number. As a result, users must first click the “i” (information) button to view and confirm the caller’s actual phone number.
This behavior is currently working as designed. For certain phone numbers, the registered CNAM in the LIDB contains the is the actual geographic location rather than a business or caller name, causing the RingCentral App to display the location in the call history.
Requested Enhancement:
Introduce a mechanism in the RingCentral App to prioritize displaying the actual caller’s…
2 votes -
Add "Answered Calls Only" Filter to Call Logs
Currently, users cannot directly filter the Call Log to display only answered calls. To view this data, users must export the entire inbound call log to CSV/Excel and manually filter the "Result" column for "Call connected." Adding a direct filter within the UI will save time and improve reporting efficiency.
Key Requirements
New Filter Option: Add a Status / Call Result dropdown to the Call Log filter panel (e.g., All, Answered / Connected, Missed / Unanswered, Voicemail).UI Location: Next to the existing Date Range and Call Direction filters.
Export Consistency: When a user applies the "Answered" filter and clicks…
1 vote -
pinned SMS conversation
Ability to pinned any existing SMS conversation in RingCentral app aside from the adding it as favorites.
1 vote -
Hotdesk Phone Centralized Credentials
Implement a centralized credential for hotdesk phones so users can log in using a single credential, rather than entering individual extension numbers and PINs for each device.
3 votes -
Session Border Controller feature in the admin portal
Session Border Controller feature in the admin portal.
Add a feature that provides access to session border control or a similar tool to see what is going on when a fax is failing to send or receive. If we could see logs on a test fax, then I believe we could see if there is an issue with our ATA codec settings or if the source is from the machines on them.
1 vote -
Please add the ability to display the original external caller’s name and phone number for calls placed in a Park Location.
Currently, Park Location keys—shown through Presence on desk phones or HUD in the RingCentral app—only indicate whether the park slot is busy or idle. The original caller ID is not forwarded or displayed while the call is parked. When another user retrieves the call, the Park Location identity may be displayed instead of the original caller’s information.
Requested Enhancement:
Preserve and display the original external caller ID:- While the call is parked on a Presence or HUD key
- When the parked call is retrieved by another extension
- In both the RingCentral app and supported desk phones
Business Benefit:
Displaying the…1 vote -
Sort the presence alpabethically
To have the capability to sort out the Presence alpabethically instread of manually dragging the presence key to sort the presence key in the admin portal
1 vote -
How to import global Fax contacts?
We just went live with RingEX, and are looking to start using it to replace our current e-fax solution. We have a couple thousand fax contacts in our current global address list for clinics, hospitals, providers offices, labs, etc, that we need all users to have access to.... how can we import these into a global list in Faxfinder? I haven't been able to find an obvious way to do so in the admin portal.... I did see the shared external contacts section where I could import, but looking at the template provided, I see no way to specify a…
10 votes -
This call queue has reached the upper limit (50) of the number of managers
Currently, the max limit of call queue managers is 50.
We are requesting that it have an option to increase to 75-100 via SCP.There is no parameter in SCP to increase call queue managers.
1 vote -
RingCentral Chat report
RingCentral Team Messaging User Engagement Report
Problem Statement
Account administrators currently lack visibility into individual user activity within RingCentral Team Messaging. Without user-level participation metrics, it is difficult to track platform adoption, identify disengaged employees, or offer targeted support to teams struggling with digital collaboration.Proposed Solution
Add a dedicated participation report to the RingCentral Analytics / Admin Portal that tracks user messaging frequency, engagement levels, and activity trends over configurable timeframes.Key Requirements & Capabilities
User-Level Metrics:
Total messages/posts sent
Replies and thread participation
Reactions given/received
Number of active days (days where at least one chat action occurred)
Last…
2 votes -
Ability to manualy change CNAM on deskphones
Wanted to have the ability to change the CNAM on the desk phone, especially on Yealink
Devices, so that when making outgoing calls, it can show different site names.1 vote -
Remove the Incoming Call Default Setting
Provide administrators and extension users with the ability to clear or remove the system-enforced default settings for incoming call routing, allowing incoming call rules to be configured completely from scratch or set to a blank state.
Problem Statement
Unwanted Routing: The platform enforces pre-configured default rules for incoming calls (such as forced ring times, default greeting prompts, or automatic voicemail fallbacks) that do not fit every organization's workflow.
Manual Overrides Required: Users and admins must manually adjust multiple menus on every new extension or queue to bypass system defaults rather than starting from an unconfigured state.
Workflow Constraints: Strict default…
1 vote -
Summarized all calls received per day
Ability to view the AI call summary in all users and their calls per day
6 votes -
Map Actual User as Author when Server-Side Logging is Enabled for Bullhorn
At the moment, if the server side call logging is enabled, it will log the call on behalf of the admin credential who enabled the feature. Because of this expected behavior, the "Author" field in the Bullhorn activity logs defaults to the Admin account (e.g., RingCentral Admin) rather than the actual user who initiated or received the call, even when the user manually selects which candidate profile to log the call against.
It will be better if the integration could map and display the actual user's name in the "Author" field in Bullhorn while keeping Server-Side Call Logging enabled. This…
4 votes -
Set Limit or Control for International Calling
Currently, administrators face an "all-or-nothing" approach to managing international calling permissions. This creates financial vulnerability to accidental overages and unauthorized usage.
To mitigate financial risk and streamline administration, we request the ability to establish spending caps, monthly limits, and user-level policy controls for international dialing.1 vote -
Allow Custom SMS Opt-Out Message Text on RingCentral Apps (Matching TCR Registration)
Would like the option to use our customized opt-out message—the one submitted during our Business SMS registration—instead of the generic message ('Reply STOP to opt out of these texts') currently generated in the RingCentral text app.
7 votes -
Option to Delete the “Accept Queue Calls” toggle on or button off in the RingCentral app.
Option to Delete the “Accept Queue Calls” toggle on or off button off in the RingCentral app.
1 vote -
BT Feature Request: Position in Queue Feature
The BT customer needs a feature that lets waiting callers know their queue position (PIQ).
2 votes
- Don't see your idea?