12537 results found
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AI receptionist delay receiving calls from IVR and extensions
There's a consistent, noticable 3 - 5 secs delay when ever AI receptionist receives call from IVR and extensions. I tried to find option to reduce it but there's none. I would like to eliminate or reduce this delay. I would also add there a flicker noise before the AI receptionist starts the opening greeting
2 votes -
Contact Saving Options in RingCentral App (Personal vs. Company Shared Directory)
Ability to choose an option when adding a contact in the RingCentral app: either save it as a personal contact, accessible only to the individual user, or save it to the External Company Shared Directory, accessible to all users.
However, adding contacts to the External Company Shared Directory can only be done through the Admin Portal by editing the existing company shared directory file.1 vote -
Option to provide flex licensing for RingEX users much in the same way we charge for RCX
Why don't we offer flex RingEX licenses as an option to clients at a set premium like we do for RCCC and RCX?
This would eliminate customer friction in cases of seasonality as well as negate some scenarios of needing elasticity clauses for smaller clients.
It would also help prevent CSat and long downsell cycle times for adamant customers.
1 vote -
Add additional option to Call Screening
Here's a quick idea, how about you add "Not in Company List" to the call screening feature, so that co-workers don't have to announce their name. And do not let the call go through without the name being recorded and/or # being pressed.
1 vote -
NEW FUNCTION ADMIN PORTAL > Add Call Queue Group (Assigning multiple call queue's in 1 RC extension)
The Call Queue Group option will help IT Admins in assigning multiple call queue's to a RC extension.
The "Call Queue Group" function will be a new object that would allow admins to create a group of multiple call queues, then assign to RC user extension.
In screenshot 1 (Call Queue Page) = Admins would have the option to create a call queue group, select the needed call queues then create the "Call Queue Group" object.
In screenshot 2(User List with Extension Page) = Admins will select "Add Call Queue Group Option" > All "Call Queue Group Objects" will be…
2 votes -
collect attendance records for video meetings
I have a potential customer who conducts interactive training videos. They would like to document those in attendance. How can we do this?
1 vote -
Allow admins access to HUD on each user's setup
This way the admin can create the directory from the admin portal per user specifically with the option to use the folders set up.
Many users struggle with technology and asking them to create their own directories so they can access this very useful feature causes problems.
A template for the admins to create and then deploy based on the user type would also be useful with this feature.
6 votes -
Automatically disable a user after a set number of days
Have the ability to automatically disable a certain user after a certain period. That will be helpful for employees who will be laid off at certain times.
1 vote -
Feature Request: Enable Work Hours “If No Answer” Routing When DND is Active
Hello Team,
I would like to submit a feature request on behalf of the customer(WellBe Senior Medical), following a platform update on March 28th.
Core Use Case:
When a user enables DND, the expectation is that the system treats the user as unavailable (i.e., the user’s devices do not ring) while still allowing the call to continue through the standard Work Hours (My Work Day) call flow and follow the “If no one answers” routing rule to reach a configured backup extension or queue.
Background (Earlier Behavior):
Before the update, the system effectively supported this use case. When DND was…
3 votes -
Increase limit for Fax Cover Page notes
Customer is getting an error message "Please enter no more than 600 characters" in their Cover page notes.
2 votes -
Fax preview
We need the ability to view attached fax files before sending them. Currently, the system does not allow this. Since this feature was available in RingCentral Classic, we would like to maintain the same functionality in the new system.
1 vote -
Unified SMS and Call History
Customer would like to have a Unified SMS and Call History that's accessible regardless of a user's roles.
1 vote -
Separate Voicemail Greeting Management for Work Hours and After Hours via Phone Call
Summary:
Request to enhance voicemail greeting management functionality in the RingCentral Admin Portal and RingCentral App to allow separate configuration of Work Hours and After Hours voicemail greetings when updated via phone call.Current Behavior:
Currently, when a user changes the After Hours voicemail greeting through a phone call, the same greeting is automatically applied to the Work Hours voicemail greeting as well.This behavior prevents users and administrators from maintaining distinct voicemail greetings for different schedules.
Requested Enhancement:
Allow separate voicemail greeting recordings for:
Work Hours
After Hours
Ensure that updating the After Hours voicemail greeting does not overwrite…3 votes -
notification sound or alert when a call is parked
We would like to request the implementation of a notification sound or visual alert whenever a call is placed on park.
Currently, parked calls may occasionally be overlooked, especially in busy work environments where users are handling multiple calls simultaneously. Adding an audible notification, pop-up alert, or visual indicator for parked calls would significantly improve call management and user awareness.
Benefits to the Customer:
Reduces the possibility of forgotten parked calls
Improves customer experience by minimizing long wait times
Helps users respond to parked calls more efficiently
Enhances productivity for teams handling high call volumes
Prevents missed communication opportunitiesThis…
2 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
3 votes -
Support for French Special Numbers and Short Codes (e.g., 3179 for RIO)
Currently, RingCentral accounts using French phone numbers are unable to dial local special short codes, specifically 3179. When an outbound call is attempted to this number, the call fails immediately.
We request that RingCentral update its outbound routing tables and coordinate with its local European carriers to recognize, support, and successfully route calls to French special numbers and short codes. Specifically, full access must be granted to 3179, which is the national automated service used to obtain a line's RIO Code (Relevé d'Identité Opérateur).
1 vote -
Rework Caller ID
Caller ID is very segregated at present.
Suggest that by default, any user within an account should be able to use any Caller ID on that account, regardless if it's a company number, site number so forth.
This should be paired with an extension level ability to allow/disallow Caller ID.
Current state, if a user is not part of a queue or a particular site, they cannot use Caller ID attributed to those objects outside of their "bubble". One workaround is that the number is pointed to auto receptionist and a custom rule put in place; this adds administrative complexity…
1 vote -
Agent priority for callback
looking to see if certain agents are set as priority for the callbacks
1 vote -
Increase co- recipients in Shared Voicemail
have the ability to increase co- recipients in Shared Voicemail. As per Default it is 15 only but it would be great if we could have it increased.
4 votes -
AI notes will be automatically created as a task to assign to specific Users to handle it for callback/appointment
The customer asked if a custom voice recordings could be uploaded to RingCentral to generate call summaries and assign follow-up tasks to specific Users
1 vote
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