11458 results found
-
Prevent Hot Desk/Common Area Activity Logs (*90, *91) from Appearing in User's Personal Recent Calls
Ensure Personal Call History Excludes System Actions and Shared Device Activity
2 votes -
Ability to Download List of Users with SMS Feature Enabled
Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.
1 vote -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
1 vote -
Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
4 votes -
Option for call queue overflows to route to voicemail
The customer wanted to set up a call queue overflow, so if no one is available in the call queue, the call will be routed to the next call queue. At the same time, if no rep is available in both of the call queues, it will route to voicemail
1 vote -
Account Federation - Auto-Attendant 4-Digit Instance Routing
Account federation has been enabled between RingCentral instances in Canada, USA, Australia, and the UK. However, an issue has been identified with the Auto-Attendant functionality. When a caller provides a 4-digit extension, the Auto-Attendant is unable to route the call across instances. Interestingly, the routing works correctly when dialing by name.
From a user point of view, this works fine. I can call from the Canada instance to the USA instance via someone's internal 4-digit USA extension.
However, when an inbound call comes to the Auto-Attendant in Canada, the robot is unable to route across/between instances.
- Call comes in from…
1 vote -
1 vote
-
Phone Number Request
Requesting for a new Phone Number for a specific State/City
2 votes -
I would like the capability of forwarding incoming faxes to my desktop folder.
I need all my incoming faxes to directly import to my desktop in a file folder so that my software can pick it up and upload it.
1 vote -
Fanvil Speaker configuration
They want to be able to use their third-party device as a speaker
1 vote -
SMS Company Templates
SMS Company templates not working. We need to have the feature enabled.
2 votes -
Allow Ring Central Mobile app to orient the screen based on phone settings
Give the Ring Central app the ability to orient the screen to your phone settings. It is really annoying when the screen on my phone is tilted to a "landscape" and the app view does not adjust when I orient my phone in a different way.
1 vote -
Feature Request - Add a "Check All function" to Group Membership under User Details, when you select "+ Add call queue membership"
implementing a "Check All" function within the "+ Add call queue membership" interface to streamline the manual selection process. This should be prioritized for development to maximize time savings. Current manual box selection costs the admin at least 30 minutes per day.
adding a template for group management with a check all button
UID: 230126107 | Hicuity Health
MRR: USD 16,196.001 vote -
Option for call queue overflows to route to voicemail
Option for call queue overflows to route to voicemail
1 vote -
Outbound SMS Phone Number in Contact History - Contact Center
Sending outbound SMS messages - when we send an outbound SMS message it does not display the customer phone number in contact history but instead displays a random-looking string of characters. It would be excellent if this were modified to instead show the customer's phone number instead of the random character string.
1 vote -
Auto assign last four of direct number as extension number
It would be easier to have a feature that allows auto assign of phone number's last 4 digits as extension number.
1 vote -
2 votes
-
Desk Phone
Would like to be able to use the desk phone to transfer and place calls on hold while logged into Ring Central.
1 vote -
Limited role access
It would be great if we could create a custom role that has access to only specified roles when creating or editing user accounts.
We've got other members of IT that are responsible for provisioning user accounts for multiple business apps, including RingCentral. I want them to be able to edit roles, but only have access to roles that we specify so they cannot make themselves or someone else a super admin.
Basically want a safeguard so that they can't self-elevate their permissions.
1 vote -
Custom Rules order priority
I would like to see a feature where the ordering of Custom Rules determines their priority in matching to inbound calls.
Here is my use case:
I have a custom rule on a site's Auto Receptionist to send calls to an answering service during the lunch hour.I also have a custom rule for Holidays set on the same Auto Receptionist.
Naturally, the lunch schedule happens every day (including holidays) so this creates a conflict. Currently I have to exclude the lunch hour from the Holiday rule to have no conflicts. This however will have calls during the lunch hour…
2 votes
- Don't see your idea?