12003 results found
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Please consider using the word "Chat" rather than Message on RIngCentral
Please consider using the word "Chat" rather than Message on RIngCentral
1 vote -
Create the ability to sort the HUD by Status
I would like to see the ability to sort the HUD by status or availability. If users are on the phone or on Do Not Disturb, their names could be hidden or moved to the bottom of the screen. This should be a setting option for individual users, and not a mandatory setting for the entire user group.
3 votes -
Would like to have an option to just end the call if no one answers
Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.
13 votes -
Redirect Queued Callers to the After-Hours Destination when Time of Queue Changes to After-Hours
Scenario: Currently, callers in queue remain in queue after the call center closes at 5:00PM. Have an optional setting that allows for the callers that are queued to be sent to the after-hours destination instead of staying in queue when the queue switches to after-hours.
3 votes -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
5 votes -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
1 vote -
CAller ID
Why can't my caller ID from a desk phone say my company name?
1 vote -
Looking for an option/feature for the mobile app to be set to only ring (turn on notification) when the user is in a particular location.
Looking for an option/feature for the mobile app to be set to only ring (turn on notification) when the user is in a particular location.
2 votes -
Calls in queue during after Hours
If a call is on a queue at 4:45 PM, they wanted that if it is exactly 5:00 PM (After Hours) the calls will routes to their after hours even if it enter the queue.
If a call is on a queue during after hours, we should have the option on what to do with the calls that are already in queue.
3 votes -
Feature to track if the user presses *9 to stop the recording.
Customer need a feature for them to know if the user pressed *9 to stop the recording.
2 votes -
Retrieve call recording for the past 12 months
Ability to restore the call recording even if it is more than 12 months
5 votes -
1 vote
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Auto reply on instant messaging
Auto reply feature for when you are out of office.
2 votes -
Call Handling Template - Notify of Conflicting Rules
When utilizing the new Site or Call Queue Call Handling Templates, you can apply a template with Custom Rules to any valid extension. However, you can apply a custom rule to an extension that might already have one that exists and conflicts with the rule set up in the template. The system will not notify you that you are applying a template with a conflicting rule (currently, you have to cycle through each extension and click 'Validate Rules' individually).
We are requesting that the system tell you when you are applying a conflicting rule and to what extension when you…
4 votes -
Site call recording
Aside from the Main site, other sites must have the capability to record a call too. Especially if the site has a call queue.
2 votes -
Caller ID
I would like the ability to arrange the order that my "My caller ID:" is listed. I have over 25 clear ID's and if I am not using full screen it does not show all my caller ID options. I'd like the ability to rearrange the color ideas in any order I would like or at least the ability to choose by name A- Z etc. or by number.
7 votes -
Add a number to an existing group SMS
Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.
10 votes -
Merging calls with IOS phones
When merging calls using the ring central app on an IOS phone, it locks the screen of the IOS. It would be great if we can avoid the screen from locking when merging the calls.
3 votes -
BUSY CALL FORWARDING
Busy Call Forwarding. It is a basic necessity that phone companies have offered for years. It needs to be a basic stand-alone feature available on any extension, as well as in Call Queues.
Right now, it does NOT work and not one technician at Ring Central as been able to offer a workable solution for an office/call center. If I pick up ext 101 to make an outgoing call. A customer calling in goes straight to voicemail. Ext 2 does NOT ring! The customer thinks we are not in the office (out of business).
This is what should happen in…
5 votes -
Allow deskphone without a number as ringer to call queue
We need a feature that allows the use of deskphone without a number as ringer only. The deskphone must be added to call queue.
1 vote
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