12003 results found
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Add Read/Sent Feature on Messaging
Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.
1 vote -
Add Read/Sent Feature for Messaging
Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.
12 votes -
Mac address reports for devices
I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
It would be great if this information is among with the information that is included in the download5 votes -
Change Outbound Caller ID in bulk for all extension options
Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.
5 votes -
Resending Voice mail to preferred email address
Resending Voice mail to preferred email address, feature where user will have option to redeem the voicemail messages transcription to their preferred email address
2 votes -
Secondary Fax Number to use ad Direct Number and Outbound Fax ID
The customer wanted to have her Secondary Fax number used as an Outbound Fax Caller ID with other extensions on the account and at the same time to keep it as a direct fax number dedicated under her extension to receive fax.
2 votes -
Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
173 votesHi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
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turn off the SMS reading pane
Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.
7 votes -
Disable/Enable Delete SMS Sended
Hello team,
Hey guys
Can you create an option that disables the deletion of text messages? This is very important to keep a record of all talk between agent and customer.
Thanks
2 votes -
Group > Call Queues > Overflow Group - Ring Simultaneously
Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.
Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.
Thank You
26 votes -
HUD updates shouldn't need to reboot the Mitel 6930 and 6940 phones
Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.
At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.
Many users computers are connect through the phones so rebooting the phones cause the computer…1 vote -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
26 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
10 votes -
Option to Add on the Authorized/Permitted Email Just the Email Domain Aside from Actual Individual Email Address
There should be an option under Email-to-Fax where-in you can add just the email domain (Ex. @linksattuscaloosa.apartments) on the Email addresses permitted to send faxes so that everyone with email addresses on the same domain can send faxes using the extension's assigned fax number/numbers.
2 votes -
Incoming caller id name instead of special number
It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers
4 votes -
Missed Call on IVR after hours Call logs
Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours
3 votes -
Admins to see users that downloads their call logs
Create a feature that allows super admin of the account to see, which users are downloading their call logs through an archiver
3 votes -
Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .
Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.
8 votes -
separate call recording greeting per site
separate call recording greeting per site
4 votes -
Call waiting for external number
customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.
2 votes
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