13245 results found
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Live monitoring from RingCentral Admin portal of a extension/user.
My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.
8 votes -
Multi-site Number inventory
To make a cost effective Call Center with a Multi Site settings under Admin Portal, we suggest, if we can have different number inventory for every site we have instead of assigning the number to an extension. We want to see the list of number under which site that is ready for use.
2 votes -
Flagging a text message feed
Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.
1 vote -
Ability of the system to update the timezone automaticall on time change dates ( DST)
we found the fix, there was not an automatic update. I've changed the timezone from CST = GMT-6, to CST = GMT-5.
Just the feature request that the system update the timezone automatically on time change dates.
changed in manually to GMT-5 and now I know to do that when the clocks change again.
3 votes -
Multiple site names - to be used as call que display information
When a caller call a multi site IVR - and selects 0 to be transferred to a call que receptionist . We are looking for the multi site name to be displayed for the call que reception . This is a benefit when answer calls for muti sites name that the call was rerouted from to show.
2 votes -
update firmware of desk phone not delete custom config
Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.
7 votes -
call queue simultaneous "Route calls to members"
When a member of the call queue declined a call don't offer the call again to the same member when Route calls to members is set to simultaneous.
4 votes -
RingCentral MVP SMS Campaign Audit Trail
I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.
1 vote -
Ability to identify if the SPAM caller is our client or a spammer
Would like to make sure that inbound calls showing "SPAM" is not their client and would like to stop SPAM calls as soon as possible.
3 votes -
Support for Yealink MP56 devices via Direct Routing 2.0
Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0
5 votes -
1 vote
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Recipient Behavior in Bulk Faxes
We have a customer experiencing issues with sending bulk faxes to multiple recipients (different companies) using the platform's Admin Portal and the FaxOut feature. The issue is that when sending the fax, the recipient details are visible to other recipients, which is not the expected behavior. After conducting tests and confirming with higher management, we have determined this to be a system limitation. We are submitting this case to request a fix for the feature. Screenshots and the specific chat transcript have been documented under case number 27388936.
1 vote -
Stared / Star text messages should move to the Top
When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…
1 vote -
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
1 vote -
Increase Company contact limit
Need more Contacts
Can you increase our companies contact limit to like 1,000,000?
Currently the limit is 10,000 and its hurting our experience because we need all hubspot contacts in ring central for simple usage..
9 votes -
Option to see user's personal password (super admin access)
I need the employees' personal RingCentral passwords.
3 votes -
reroute with keypress from message only extension
I have a client who wanted extension 5 to be direct to voicemail, we setup a message only extension.
We wanted to have part of the recording say "if this is an emergency press 0 to be connected to an operator" this is not a feature and would be quite helpful.2 votes -
Modify view in Analytics
Customer wants to have the ability to modify view on analytics page with Super Admin and Non Super Admin users.
2 votes -
AI scoring for DFO
Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.
8 votes -
Add Yealink T42U to RingCentral Certified Supported Phones for Assisted Provisioning and Enable HD Voice
Summary:
Add the Yealink T42U IP phone to the list of RingCentral's certified supported devices for assisted provisioning. This will enable automatic configuration and HD Voice (G.722 codec) functionality.Detailed Description:
- The Yealink T42U is a popular and widely used IP phone model equipped with the G.722 codec, which supports high-definition (HD) voice calls.
- Currently, the Yealink T42U is not listed among RingCentral's certified supported phones. This necessitates manual provisioning, which is time-consuming and prone to errors.
- More importantly, manual provisioning prevents the automatic activation of HD Voice, even though the phone hardware supports it.
-…1 vote
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