13245 results found
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Permission to Block a User from Having the Visibility of IVRs from other Sites
Permission to Block a User from Having the Visibility of IVRs from other Sites
Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.
I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
Ie i have got a user who is a site manager with…5 votes -
merged 2 shared lines
merged 2 shared lines so both groups would ring at the same time
1 vote -
Customer wants to have the option to listen to the voicemail messages on his personal mobile.
Customer wants to have the option to listen to the voicemail messages on his personal mobile and not on the RingCentral application.
1 vote -
Ring central compatibility for chromebook
Customer said that the keypad doesn't show when she is on a call both inbound and outbound customer said she would need to place the call on hold for her to be able to view the keypad. Feature works perfectly fine on the mobile app and customer would like to have full compatibility for chromebook
3 votes -
Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
3 votes -
Multi Site Location Assignment
User extension option to allow multiple site location assignment. This is beneficial for user who work remotely and will need to work for another site location
1 vote -
Presence indicator light should appear "RED".
If the user is added to call forwarding/call routing of other users. If they answer the call, the indicator light should appear "RED". they already engage the call / answered the call.
1 vote -
Auto Update - MSI install for RC app for IT
There's no option on the https://support.ringcentral.com/download for Auto Update for RingCentral App for IT, it's only showing "Non-Auto Update" only
Wanted to have the option to use the Auto Update for RingCentral App for IT from the download page: https://support.ringcentral.com/download1 vote -
Show who a favorite contact is on a call with
In the favorite contacts list in the RC app, you can see the status of your favorite contacts, if they're available or on a call. But you can't see who the person is on a call with.
In the HUD, you can see who the person is on a call with.
Bring this feature to the favorite contact list too! I use the HUD to add contacts to my phone buttons, and don't have the same list set up on my favorite contacts.
1 vote -
Rerouting Calls to different numbers depending on the origin of the calls
Would it be possible for a number (extension) to redirect calls to different numbers depending on the origin of the call?
1 vote -
If the call from call queue was on hold for more than 5 minutes it should be transferred to an external number
Customer would like to have the features wherein call that was place on hold under Call queue will be transferred to an external number if the duration reach for 5minutes and more
2 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
19 votes -
to be able to change the message that plays when AI notes plays. this makes my customers very leary with AI fear
maybe be able to record your own or have options for "this call may be recorded for training purpose" or something like that
1 vote -
Scan to Fax settings inside RingCentral app
There is a scan to fax option when sending a fax inside the RingCentral. Would it be better if there is a separate settings or tab for Scan to Fax feature inside the RingCentral app.
1 vote -
Reply using SMS to the voicemail.
The customer wants to be able to reply to voicemail using SMS.
3 votes -
Have incoming calls to ring on the paging device
we have paging devices set up. is it possible to have in coming calls ring on the paging device
it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor3 votes -
Disable IVR
I would like to be able to disable an IVR for testing and backup.
5 votes -
Disable AI notes for dialed numbers
The customer has requested an option to disable the AI feature for specific phone numbers. They would like a toggle option to turn off AI note-taking when calls are received on the main number or any other selected number.
4 votes -
Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC
Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.
6 votes -
Ability to create a template to modify messaging notifications.
The customer requests the addition of another email address to receive fax notifications for all user extensions. However, templates do not offer an option to modify or add email addresses for receiving messaging notifications.
3 votes
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