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9921 results found

  1. RingEX After Hours Schedule Display

    Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
    This part if fine.

    However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
    Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.

    Ideally we would like a more detailed summary of the After Hours Display.
    I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
    Thurs, Sat, Sun all day

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Compose/New Fax Number Selection to Match Dialpad Caller ID Selection

    Naming Convention on Number Dropdown Options for New Fax should be the Same on the Dialpad Caller ID Selection: When composing or sending new faxes, the site name appears on the site numbers, while on the dialpad, it shows the set name for the number. The new fax drop down should have the same view as the dialpad caller ID drop down.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. Disable Cross-Site Access Management by Default

    The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.

    We would like to disable the feature by default or at least allow clients to opt-out of this feature.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Ability to add an alternative email from the support case portal when creating a case.

    Ability to add an alternative email from the support case portal when creating a case.
    The customer would like to add another email as a point of contact on behalf of the user who created the case.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Add an option to display the user's name for internal calls setting through the Web portal

    Add an option to display the user's name for internal calls setting through the Web portal

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

    Assign user extension to delegate even if the user is part of the call queue group.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Call Recording Prompt setup

    Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. time interval for messages in chats

    Add an ability for the chat admins to set a time interval for the messages in the chats. The screen from the telegram is attached.

    It could help to see more structured messages in the chats and avoid annoying cases when one idea is separated for 5-10 messages

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  9. Ability to configure the IVR settings no action prompt

    The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Limit users on accessing phone feature

    Our users in the company is setting forwarding from the phone T46U using the phone, with this setup the calls from the call queue is forwarding the call to the external number that is set in the phone, as per talking with support currently there is no way to disable the users of the account to access this feature, it would be much helpful if there is a way in the online account to set and limit the users to access this feature on the phone

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Annoucement for Callers position in Call Queue

    Can you create a call queue which has callers waiting and announces which number they are in the call queue before their call is answered.

    For example if 10 people are calling and waiting it announces what number they are on the call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Option for Second missed call delivery to originating Ring group Voicemail

    In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.

    Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Allow to send faxes to non T38 transmission

    Allow sending fax using G.711u.

    At the moment, RingCentral only supports T.38 for faxing.

    There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.

    3 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  14. Show company directory on expansion module

    Show company directory on expansion module. Under their previous organization they had these Expansions configured to show the entire directory for the company.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  15. Attaching files to messages in the RingCentral app

    Modify Attachment size limits for RingCentral messaging per user. Currently defaulted to 5GB.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Search via contact name on the call logs search bar

    The search bar for the call logs to be more flexible so we can filter the call logs not only by searching the phone numbers and extension number, to be able to filter it by searching the contact name as well

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Visibility of Contact information of guests to other guests

    Visibility of Contact information of guests from/to other guests

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  18. Seperate RingCentral App Status for Internal Contacts and Guests

    Seperate RingCentral App Status for Internal Contacts and Guests Contacts, so it will limit the visibility of the guests contacts

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  19. Click-to-Dial Options

    Options to proceed or cancel the click-to-dial instead of automatically dialing the number when clicked.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. An option to Mark calls in RingCentral application

    We are new to using the mobile app and are looking for a way to mark calls as qualified or not qualified directly from the app. Our goal is to streamline this process for efficiency.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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