Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10139 results found

  1. Time widget in chat

    We always chat with collegues from different time zones and raising questions like:
    - "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"

    I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
    On click:
    - Open a window to type or select date-time from timepicker
    - Click "OK"
    - Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
    - Show it for all users in theris timezone

    I see message:
    - "Would you like to meet at 05 May 19:00 EST?" (my timezone)
    Person sees:
    - "Would…

    8 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  2. Configure Avaya J179 for more than 3-way conference calling.

    This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    17 votes
    New  ·  10 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Fax transmission result for failed fax

    Customer would like to get more details on the fax transmission result especially if it's a failure, she would like to have a details on why faxes are failed - the factors contributing to failure

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  4. Add Direct Number should let me pick numbers from my account

    When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.

    Currently, this process will only let me order a new phone number.

    In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Sending audio and video recordings using messages in the RingCentral app

    Add this feature for SMS / TXT to non-internal messenger users in our group. I have a lot of external customers I've added as contacts to my RC contact directory that I'd like to do direct video SMS to vs. taking a video and attaching to the SMS text message.

    5 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  6. Hyperlink to q member

    If I choose a user and look at their GROUP MEMBERSHIP section it lists their groups in the form of a hyperlink. Really useful should I want to jump straight to the queue.
    But when in a Queue and looking at the CALL HANDLING section, the members are listed in text only.

    Would be great if they were listed as hyperlinks allowing me to make the jump in the other direction.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.

    The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.

    Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    RingCX Callback feature_ Enable the ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. A generic password for easier access of devices via GUI

    A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. retrieving deleted SMS

    an option or feature to retrieve deleted SMS or older messages

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Call Display visible when calls are transferred from Reception

    Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.

    10 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. Inbound Call Filtering Based on Area Code

    Overview
    Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.

    Problem Statement
    While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:

    Route calls…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Hud Stay on Screen

    I want hud to stay on my screen even after i hung up the call. Currently it goes to dial pad after I hung up the call from hud.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. disable call forwarding of a user extension from admin portal that is active in their deskphone.

    ability to turn off call forwarding that the user set through the desk phone from the admin console?

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Enable Bluetooth by Default on Poly E Series

    Poly E series phones have their Bluetooth enabled by default, but with RingCentral, it's disabled. Please have the phones BT-enabled by default on the next update.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  17. way to add variables to the templates for SMS texting in RC app?

    When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. uploads

    The ability to do a mass upload of new department codes via import templates. we have over 600 users and this would be very helpful.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Images category within folders under Message on mobile app

    In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Images category within folders under Message on mobile app

    In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
1 2 4 6 … 506 507
  • Don't see your idea?