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10628 results found

  1. Fax Document

    Can we submit a feature request to disable the ability docx file and have the default as doc only. (For faxing)

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  2. Ability to view the messages of other user extension in the app

    Ability to view the messages of other user extension in the app

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Incoming Calls Source Information

    It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. An option to change the timing of the default or custom prompt on the AI Notetaker

    Both the default and custom prompt options for the AI Notetaker interrupts the call once the conversation has begun. It would be nice to have the option to set the timing for when that prompt is said, so that clients are not caught off guard by the prompt interrupting the conversation. Thank you.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Remove TCR message banner for Inbound SMS user

    The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”

    This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Allow call queue managers to modify managers in the queue

    Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Add device settings in online account for Polycom Phone

    We have contacted support to enable the miss call notification for the Poly edge phone as we cannot find any options in the online account to enable this, we have spoken with a representative and we were advised to get a CFG file or configuration file to the phone GUI, it will be better if the phone settings are available in the online account at "Service.ringcentral.com" so we can just toggle it anytime we want to make changes in the phone.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Option to Disable Voicemail Notification for SMS Limit

    Every day, the customer is receiving VM notification for earning SMS limit usage, this clogs their VM messages and there should be as specific setting to disable this.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.

    Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Resolve voicemail to text. Some voicemail transcriptions fail.

    Some voicemail transcription emails do not have the transcription of the voicemail.

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  11. We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.

    We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.

    Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Exporting entire history of SMS /calls / voicemails for specific users

    Exporting entire history of SMS /calls / voicemails for specific users

    Hi,
    When searching, it looks like there is a limit to the amount of data that can be exported at a time. I wanted to confirm:
    We want to be able to choose a specific user, then export the entire history of all data (calls, voicemails, messages, SMS) that has been sent/received by the specific user.
    Can this be done all at once?

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Ability to edit the opt-out message in the approved campaign

    Hello, currently the opt-out message that I am given the option of adding to my texts says "Reply STOP to opt out of these texts." I would like to add to the message the Spanish translation of that text. Please let this be an option in the TCR. Thank you!

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Ability to see additional information for inbound SMS such as their email address etc.

    Way to view additional guest information—such as their name or contact details—on the RC app when a message is received. Currently, we’re only able to see the guest’s phone number, but it would be incredibly helpful operationally if we could also pull their reservation number, email address, and name through the API.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way i

    I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way it currently closes and you have to go back in to update your status message.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  17. Remove Time Limit on OTP

    I would like the timer on the OTP to be turned off. When a new caller logs into a caller account, it sends an OTP to our email. The RingCentral OTP is only valid for a short period of time. I would like this to be turned off or at least extended so it can be input within a longer period of time.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App

    disable the prompt “To send a call to voicemail, press Decline” when making a phone call

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. incoming call

    -customer want to use the direct # as the incoming caller ID if someone is calling them

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Full Call Transcripts (Part 2)

    Enable company-wide Call recording to also include option to turn on company-wide call transcripts for both RingCentral app users and RingCentral desk phone users. We would like each user to have the ability to save transcripts into various client files.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
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