12690 results found
-
1 vote
-
Upstream Call Reclaim Capability for Multi-User Ring Settings
Based on the reported behavior and testing performed, RingCentral does not currently support reclaiming an inbound call at the individual user level once the call has been forwarded to RingCentral and is following the configured call routing for users assigned under Ring Settings.
In this scenario, calls are being forwarded from PAM AI to RingCentral. Once RingCentral receives the call, it is handled according to the configured user call handling and routing rules. There is no supported feature or setting that allows an external platform, such as PAM AI, to reclaim the call before it reaches the user's voicemail or…
2 votes -
Add a sidetone feature on the RingCentral app audio settings for external headphones config
Some headphones has this built in feature or a physical button but some may not, it would be nice to also have this side tone feature available on the audio settings of the RingCentral app.
4 votes -
AI Receptionist: Send automated email notifications and reminders to customers for booked appointments
Please provide a native setting for the AI Receptionist to send automated email or SMS reminders directly to customers prior to their scheduled meeting. Because many clients do not actively check their calendars, they frequently forget about their bookings; adding a feature that automatically triggers an upcoming appointment reminder (such as 24 hours before the slot) will significantly reduce business no-show rates and ensure clients never miss their appointments.
1 vote -
Prompt for dialing invalid extension
have an option to change prompts for when an extension dialed a wrong or invalid extension
4 votes -
Be able to modify or designate a specific key press for call queue call back request
The customer wants to know if they can customize which key their callers press to request a callback — for example, changing it from press 1 to press 2. Basically, they want to set up a specific keypress for callback request
3 votes -
Search Function for Text Messages
Submitting this feature request in behalf of our Partners. Currently we have the Search Function on Text messages. Though the current release would allow you to search the keyword, it would not locate the exact message when the keyword was sent but would only take you the thread with the contact. It would be helpful update this feature where when we search for a keyword and selected the thread result, it would take us to the exact text sent that has the keywords similar to the search function we have for Messages.
2 votes -
Add Toggle Option Between Manager Email Setup and Current User Setup for Call Queues
Executive Summary
Introduce a configuration toggle in the call queue setup interface that gives administrators the flexibility to choose between the legacy management framework (requiring only a manager email or distribution list) and the current framework (mandating an individual directory user account). This ensures teams that rely on collaborative group oversight are not forced into an individual user dependency.🔴 Problem & Business Impact
The current setup strictly enforces the assignment of a specific individual user profile from the corporate directory. For organizations built around decentralized management, this introduces severe operational bottlenecks:Forced Individual Dependencies: Attaching a single user account…
1 vote -
Audio setting on the ringcentral app
Settings on RingCentral app to adjust audio voice feedback especially if there is an external headphones connected
1 vote -
AIR Custom Role Access Permission
Would like to be able to set a specific custom role for user to have access to AIR only. Currently we need to enable the access for Auto-receptionist to access AIR for Standard user.
Can we have a separate permission to be set that is not tied to Autoreceptionist permission so user will not have any ability to change the auto-receptionist settings when the custom role is applied.
3 votes -
post email as chat message workflow
I would like to use the post email to chat feature as a trigger for a workflow.
1 vote -
Displaying Other contact fields at time of incoming call
There is no way to show other fields of contact (i.e., job title, company, etc.) when a call comes in on the mobile/desktop application. Can it be implemented please
1 vote -
Ability to assign the "Templates" permission without enabling the "Users" permission
We would like the ability to be able to assign the "Templates" permission in roles without the "Users" permission being enabled by default.
1 vote -
Add Park Extension as an Option in Key Templates
Summary
Please add the ability to assign Park Extensions within Key Templates in the RingCentral Admin Portal.
Problem Statement
Currently, Key Templates allow administrators to configure various programmable keys for supported desk phones. However, there is no option to assign a Park Extension as a key template item.
This limitation requires administrators to manually configure Park Extension keys on individual phones, which becomes time-consuming and inefficient when deploying or managing multiple devices.
Proposed Enhancement
Add Park Extension as a selectable key type in Key Templates, allowing administrators to:
Assign one or more Park Extensions directly within a Key Template.
Apply…1 vote -
Separate Ring Order for Different Mobile App Device Types (Phone vs Tablet)
Request Summary:
Introduce the ability to configure separate ring order and routing behavior for different device types under the RingCentral mobile app category (e.g., smartphones vs tablets such as iPads).Background / Current Behavior:
In the current RingCentral configuration, all devices using the mobile application (RingCentral app) are grouped under a single category labeled as “Mobile App.”This includes:
Smartphones (iOS/Android phones)
Tablets (e.g., iPad, Android tablets)At present, there is no option to distinguish or prioritize these device types individually when configuring call handling or ring order. As a result, both device types follow the same routing behavior.
Problem…
1 vote -
Option to Disable or Adjust Shared Line Hold Notification Beeping
Requesting an option for RingCentral administrators or users to disable, mute, or adjust the volume of the continuous beeping alert that occurs when a call is placed on hold on a shared/monitored line.
2 votes -
Feature Request: Trigger Missed Call Notifications Using the Main Number for SMS Automation
Summary
Enable missed call notifications to trigger SMS automation workflows using the account’s main phone number as the sending/triggering number.
1 vote -
Super admin access to call recordings for deleted extensions
Right now, if an extension is deleted, only the main super admin can access call recordings for that extension. When other super admins try to access those recordings, they get an error message saying "Recording was deleted already due to retention policy."
2 votes -
Email Summary Notes Header
Email notifications should be addressed to the user who received the call, not the firstborn Super Admin name, even if the call came from the main number, to avoid confusion.
7 votes -
terrible messaging system
The messaging system is terrible. We have clients who rely on timely updates, and our messages are critical to keeping them informed. Unfortunately, many of our messages were never sent for reasons we still don't know.
As a result, several clients canceled their orders because they believed we weren't responding, providing updates, or taking care of their concerns. The messages simply were not delivered.
This issue has caused our company significant financial losses and has negatively impacted our reputation with customers. It's unacceptable for a messaging platform to fail in such a critical function.
This has been the worst communication…
2 votes
- Don't see your idea?