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10549 results found

  1. Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.

    This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.

    The current limitation of 50 ERLs per template is not viable.

    If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.

    9 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. ms voice authentication message should not start to play if the user have not answer their RingCentral phone or app.

    • Cody reports that ms voice authentication message will start to play even the user have not answer their RingCentral phone or app

    • This does not happen when ms voice authentication is sent to a cell number

    • The issue only happens if ms voice authentication is sent to a RingCentral number

    • Cx logs in to Microsoft using username and password and he will use voice authentication

    • The ms voice authentication message will then ask you to press pound

    • When ms voice…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. Please add a capability to have a unlimited SMS bundle for the account, we are constantly receiving notifications that our SMS is approaching its limit and we cannot afford for the SMS service to be disrupted for our account

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Currently, when a user is assigned a Role Domain in RingCentral, they lose access to the Audit Trail, even if their role otherwise permits it. This limits visibility into activity within their assigned site or domain.

    Please consider allowing users with Role Domain assignments to retain access to the Audit Trail, at least for users and activity within their assigned domain or site.

    For site-specific administrators, having visibility into changes and events is crucial for effective oversight, security, and troubleshooting. Granting localized Audit Trail access would empower them to manage their domain without compromising centralized control or broader administrative boundaries.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Currently, in EX Roles, the ability to edit, change, and delete Monitoring Groups is bundled with permissions to create, edit, and delete Call Queues across the account. This creates a challenge when trying to grant users specific administrative access without unintentionally expanding their scope.

    Please consider separating these into two distinct permissions within Roles:
    - One permission for creating, editing, and deleting Monitoring Groups
    - A separate permission for creating, editing, and deleting Call Queues
    This change would enhance security, administrative control, and flexibility when assigning roles to users with different responsibilities.

    In many organizations, the teams or individuals responsible…

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Enable Account Administrators to access, manage, and configure SMS auto-reply settings centrally. Additionally, provide functionality for admins to set up or modify SMS auto-reply settings across all user extensions in bulk.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. From Admin portal > Users > templates > key templates > key layout > instead of extension slot, it would be great if we can choose the user extensions that we would assign to it already

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. currently the predefined announcement when user extension is receiving heavy volume of calls is only applicable on call queue, under user extension the customer must record their own announcement.

    1 vote

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  13. We need an ability to use print to fax plugin for multi station. We need this so that users can moved into different stations and we don't need to reinstall the plugin again for it to work.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  14. Currently, when a user misses a call and the call gets forwarded to an IVR, call queue, or another extension, the system only displays the original caller’s number. There is no visibility into which user or extension initially received the call before it was forwarded. This lack of context makes it difficult for teams to track call flow, identify who handled the call first, or provide informed responses.

    We request a feature that displays or tags the original recipient of the call (e.g., "Originally from Ext. 224") when it is forwarded to another destination. This information should be visible to…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Job Diva integration for RingEX and RingCX

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    15 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.

    3 votes

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  18. Callers in the call queue that has no caller id or anonymous calls should go directly to voicemail so we can give them a call back, instead of blocking the number

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. On the soft keys for the physical phones allow the order to be changed. Currently on our PolyEdge phones we have New Call (which is pointless), then Intercom, Recent Calls (rarely used), then More. On the second screen we have Forward, DND, Page, and more. Ideally we would like to have the first screen have Intercom, Page, VMxfer (feature we have requested) with the DND, Recent calls and Forward on the second screen. It would streamline the process of handling calls.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Poly Edge E450 update to Firmware version 8.3

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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