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9897 results found

  1. Audio Messaging Interchange Specification (AMIS) Support

    Support for integration with external voicemail systems via AMIS

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. CallerID update upon Extension Assignment

    Currently, when a user is imported and assigned an extension/phone number, the Admin then has to access the user profile in the Admin portal and update the CallerID manually, or apply a template. If this is not done, the user's CallerID are instead set to the Company Default name and number.

    While simple, it is possible to overlook this step.

    Instead, it would be beneficial if RingCentral were to allow for a setting that automatically updates CallerID features to match the Primary Number upon update/assignment, rather than being a manual step.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. User Import from SSO Client Before Extension Availability

    Currently, newly created users are stuck on user creation via import from Okta/AD if there are no Unassigned Extensions with a Device.

    Competitors have historically allowed the user to be imported and available in Admin to then have a license assigned and number/extension generated.

    This would allow for less frequent instances of user import/creation to be halted by an arbitrary number of paid extensions being available.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Mass Text using Bullhorn

    Our integration with Bullhorn is not allowing for Mass texting through the ring central extension.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Geo Routing for Toll Free Number and local number

    Ability to have a custom rule for incoming call from a specific city to be forwarded to a different users or voicemail.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Request for Customization: Default "Thank You for Calling. Goodbye" Message in IVR Menu

    We would like the ability to customize or remove the default "Thank you for calling. Goodbye" message that plays when a caller takes no action after the prompt is repeated three times in the IVR menu.

    For businesses that prefer fully personalized greetings, there should be an option to edit or remove this message—just like other customizable greetings and messages within the RingCentral Phone System. This would help maintain consistency with a company’s branding and communication style.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Any way to get alerted if a deskphone goes down

    The customer is asking for any way to get alerted or notified if the deskphone goes down

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. AI Receptionist for User Extension

    Set a dedicated AI receptionist for a user extension when the digital line was being dialed.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Swipe option to leave a VM or send an Automatic mesasge

    Have an option to :

    when a call comes in, have a button to send to VM
    when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Ability to search text from the file attached to the sent fax

    Need the ability to see the patient name from the file attached to the sent fax

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  12. Personalize CNAM for a phone number or user extension

    Capability to assign a personalize CNAM for a phone number or user extension.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Block Robo calls

    Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account

    Option to put a user as a Super admin but shouldn't have the capability to change anything on the account

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Disable Auto Purchase Calling Credit

    Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Remove "Message" tab in RC desktop app

    Is there a way we can remove the "Message" tab in the RC desktop app for certain users?

    1 vote
    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  17. Phone Numbers in Inventory - SMS and Missed Calls Routing

    Capability to route the incoming SMS and Missed calls of the numbers in the inventory to other extensions in the account.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Ability to have a different company name displayed on the ringcentral app

    Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Advanced Call Queue Reporting for Missed Calls

    The current call queue reporting system logs missed calls as individual entries, which can create confusion when multiple notifications for the same call appear. To enhance reporting accuracy and usability, we propose an Advanced Call Queue Reporting for Missed Calls feature.

    Proposed Enhancement:

    Missed Call Consolidation

    Instead of logging every missed call notification separately, the system should consolidate missed call attempts from the same caller within a single call session.

    Example: If a caller attempts to reach an agent multiple times within a defined time window, it should be recorded as one missed call entry instead of multiple.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. Alert or indicator that a call is on hold.

    There should be an indicator or alert sound when a call is on hold for a specified period.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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