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9666 results found

  1. Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.

    1 vote

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  3. when listening to the call monitoring, can we get a x2 to hear the call faster

    1 vote

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  4. Move mute button on phone app. I accidently hit it on every call

    1 vote

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  5. A key dial tone would be nice when dialing a new phone number on dial pad

    1 vote

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  6. RINGOUT should be included in PERFORMANCE report KPI

    1 vote

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  7. Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…

    4 votes

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  8. Customer wants to have an option to convert the call that they are receiving on their call queue to a video meeting

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.

    6 votes

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  10. = customer wants to know how to edit cover page on the RC app
    = customer needs to edit the current vaialble cover page template on her RC app
    = explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
    = explained that it is an app limitation
    = customer understood, agreed to send FR on her behalf

    1 vote

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  11. deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up

    1 vote

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  12. Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  13. We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.

    2 votes

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  14. We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.

    2 votes

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  15. Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient

    1 vote

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  16. VM Automation Option

    Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:

    Record and save multiple custom messages
    Select and play a pre-recorded message with one tap
    Save time and reduce repetition in frequent voicemail scenarios

    Benefits:
    - Increased efficiency for users
    - Consistent messaging across multiple voicemails
    - Reduced voice strain for high-volume callers

    Please consider adding this feature to enhance user experience and streamline the voicemail process.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. For All Users and new added user extension, Ability to turn the user access for user call ahndling

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  18. Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.

    2 votes

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  19. Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail

    2 votes

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  20. Filter the calls/SMS coming from the main number and direct number on RingCentral Application.

    We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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