13225 results found
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Getting on-hold calls from other user
Getting on-hold calls from other user using desk phone without using shared lines or call park.
4 votes -
Visibility of SMS Log for Charter/Spectrum Account(s) in the Admin Portal
Ability to see/browse "SMS Log" in Admin Portal under Analytics & Logs and not just in Analytics (Adoption & Usage) for Spectrum account(s)
1 vote -
Advanced Search for Fax Messages (Content, Subject & Optical Character Recognition)
Feature Request: Advanced Search for Fax Messages (Content, Subject & Optical Character Recognition)
1. Summary / Overview
Currently, the search bar in RingCentral App / Service Web only supports filtering fax messages by phone numbers (sender/recipient). Users are unable to search for specific fax messages using the fax subject, message body, or text content within the fax attachment.- Current Behavior vs. Proposed Behavior Current Behavior: Typing text keywords or subject titles into the search box yields no results for fax messages. Search only recognizes numeric inputs (phone numbers or extension numbers).
Proposed Behavior: Expand global and message search capability so…
1 vote -
Enable Automatic AI Call Notes on Outbound Calls when Calling from a Desk phone Pairing device
Please add an option to automatically turn on AI Call Notes for outbound calls made on paired desk phones. Right now, we have to manually click to start notes on the app every time we dial from our physical desk phone, which causes us to miss taking notes on important calls.
3 votes -
Multiple Custom Voicemail Greetings / Profiles per User Extension
Currently, RingCentral extensions natively support only one active custom voicemail greeting at a time. To switch greetings, admins/users must either overwrite the existing greeting or configure Advanced Call Handling / Custom Rules for date ranges.
Allow users and admins to record, save, and label multiple voicemail greetings under Extension Settings > Voicemail & Greetings (e.g., "Default Greeting", "Holiday Closure", "Vacation").
Enable users to easily select and activate any stored greeting directly from the RingCentral Desktop/Mobile App or Admin Portal without needing to re-record or set up complex routing rules.
4 votes -
call queue waiting time
requesting to have the option for callers waiting in the queue to have a specific key press to bypass call queue waiting time and just be connected to voicemail right away.
1 vote -
Admin-Controlled SMS Scheduling: Enables Super Admins to restrict or permit the exact hours users can send and receive SMS text messages.
Admin-Controlled SMS Scheduling: Enables Super Admins to restrict or permit the exact hours users can send and receive SMS text messages.
2 votes -
Add field to the user settings template for the display phone number option under home screen label in the phone configuration section
Add field to the user settings template for the display phone number option under home screen label in the phone configuration section. Currently adding the display phone number needs to be done on each phone one at a time.
2 votes -
Allow an admin role to assign existing roles to users without permission to create or modify role permission sets.
Users would like to have the ability to give an admin permission to change roles of users while not allowing him to change the permissions of roles. Currently users are unable to edit permissions once the role is removed.
1 vote -
Disable notifications for inactivate users
Admin users would like to have the ability to disable inactive users from receiving notifications whenever major change is done on the account.
1 vote -
Remove Transmission Header on faxes
We would like to request an option to disable or remove the transmission header from outgoing faxes. This would allow customers to send fax documents without the system-generated header appearing on the recipient’s copy.
1 vote -
Increase the length of time before the sms goes into the resolved folder
Increase the length of time before the sms goes into the resolved folder
1 vote -
Mandatory Queue and Phone Number Selection for Manual Dial
Request:
Customer would like agents to be required to select the appropriate queue and phone number before placing a manual outbound call.Current Behavior:
Agents need to manually go to the Manual Dial settings to change the queue and phone number.Business Impact:
Agents may forget to change the settings, which can result in calls being associated with the wrong queue/number and inaccurate reporting.Expected Behavior:
Prompt agents to select/confirm the queue and phone number before allowing the manual outbound call.1 vote -
Support Static ERL Selection in Web Application (app.ringcentral.com)
Problem Statement:
Emergency Response Location (ERL) configuration is currently disabled in the web app interface with a notification stating that location awareness is unavailable in browsers due to technical limitations. While dynamic location tracking is restricted by browsers, users are also blocked from manually selecting or assigning pre-configured static ERL addresses via the web app, requiring them to install the desktop application solely to configure emergency settings.Proposed Solution:
Enable manual selection and configuration of static Emergency Response Locations (ERL) within the web application settings. Even if dynamic location detection requires the desktop app, users should be able to manually…1 vote -
Printing with Fax Machine Connected via ATA
Allow a fax machine connected through an ATA to support both faxing and normal printing simultaneously.
Currently, when the fax machine is connected through an ATA and configured as a dedicated fax extension, normal printing does not work.
Expected outcome: The device should be able to function as a fax extension while still allowing users to print normally.
2 votes -
Add setting for default facetime/video calling app handler on iOS
With RingCentral installed on an iOS device, it is not possible to place native Facetime calls from users personal contacts or dialer app. Clicking the video call button launches RingCentral.
1 vote -
ability disable ring sound of ringcentral app but notification still shows.
ability disable ring sound of ringcentral app but notification still shows. and when calls on the mobile phone number still rings
1 vote -
Ability to group chat participants by role and mention the whole group at once
In large team chats it's inconvenient to reach only a specific subgroup (e.g. frontend, backend, QA, PMs) — you have to @mention each person individually from the full member list every time.
It would be great to be able to create saved participant groups inside a chat and @mention the whole group in one go, so that only those members get notified.
This would save time and reduce the chance of tagging the wrong people in day-to-day communication.
1 vote -
keypad pop out for pickup member
Ring EX keypad should pop out for call control for a pickup member in a call queue. This currently is not an option.
2 votes -
2 votes
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