11691 results found
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Draft for me Feature
This relates to the “Draft for me” feature in the RingCentral app and the current lack of an option to remove, disable, or hide it. Some users have indicated that this feature does not align with their workflow and prefer not to use automated drafting tools. However, the feature remains visible and available within the app, with no apparent settings at the user, extension, or account level to control its behavior.
We would like to request to remove/hide or delete this feature in the RingCentral App.
2 votes -
Include Hot Desk Login/Logout Events in Audit Trail
Currently, login and logout events on Hot Desk phones are not captured in the Admin Portal’s Audit Trail. Adding these events would significantly enhance monitoring, troubleshooting, and compliance tracking.
We recommend logging Hot Desk login and logout activities with complete details, including:
• Date and time of the event
• User information (e.g., extension or user ID)
• Hot Desk phone/device information
Making this data available in the Audit Trail would provide administrators with greater visibility and a more comprehensive audit history of Hot Desk usage.
3 votes -
Please restore the single column view in the HUD.
Please restore the single column view in the HUD. This update has basically ruined the HUD's usability for me. Now I can't see who's calling in the HUD without stetching the window across the whole screen. No user asked for you to remove functionality like this. Hard to believe you'd roll this out and not expect complaints.
1 vote -
Each Idea should have unique reference to make locating and referring to easier
Each Idea should have unique reference to make locating and referring to easier
This reference should be included in the notification when emailing acknowledgement2 votes -
Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on
Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on
2 votes -
user call notes identifier in notification
Call notes notification of the users is being sent to a specific email address. Wants to have an identifier as to which user the notification is coming from.
3 votes -
Allow internal callers to bypass my workday schedule
Current Scenario:
User has configured a schedule for their extension to send calls to voicemail after business hours. When an internal user calls them, their call goes to voicemail.Solution:
Add the ability to only apply the schedule to external callers, and allow the user to be reached by internal callers.2 votes -
Admin Access to Individual Extension Messages
Provide super admin with the ability to access and review actual message contents (such as SMS or MMS ) for individual extensions through either the admin portal or the application.
4 votes -
1 vote
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SMS Message Log from a direct phone line
The customer requested a feature wherein they can recover or see text messages from a direct phone line on the Ring EX-platform. They can see that there is an SMS Log in the "Analytics and Logs", but it does not display the contents/messages.
2 votes -
Moving numbers from Inventory to Storage with Admin Portal
Great new feature being able to move our numbers from Storage to Inventory without logging a ticket, but we cannot move numbers from Inventory to Storage, we have to delete them and then request they are moved into Storage via a Ticket (or wait for "perform a daily audit to remove them from the quarantine database; this ensures they remain yours and are not reassigned to other customers" process - but as I didn't see the number under Storage the next day so not so sure this works).
I'm told this is "By Design" which makes me scratch my head!
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1 vote -
Control how fast text message sent out
Ability to control/set how fast text message sent out
6 votes -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
2 votes -
even if deskphone is on DND paging can still go through
even if deskphone is on Do not disturb status, paging will still go through / or somekind of setting to set this up on selected users.
1 vote -
Automatically switch inbetween between audio source via Ringcentral app
Hi, I constantly lose connectivity on my Bluetooth device while on a call, even though my device was fully charged. I need an option on the Ringcentral app that could remember a secondary source switch automatically so that if I lose connection on my device in the future, I won't have to manually set audio sources on the Ringcentral app.
1 vote -
Mitel Hot Desk: clear user's call history upon log out
Provide a configurable option to delete only the current user’s call history upon logout, while retaining other user-specific settings (favorites, speed dials, etc.).
Allow admins to toggle this behavior per device or globally for Hot Desking users.
Benefits:
Protects privacy of call history while maintaining other user settings.
Prevents accidental deletion of useful user data.
Improves Hot Desking usability and security compliance.
1 vote -
Give option to turn off notifications for adding members to a call queue.
When adding members to a call queue users receive an email that they've been added to a call queue. During the build process we would like to avoid users getting any notifications about being added to call queues or groups. If you could make this similar to when adding users to not send out an activation/notification email this would solve this issue. The problem is users who are not active are receiving an email that they've been added to a call queue. This leads to confusion and can cause the user to setup their own RingCentral account which will lead…
7 votes -
Block Incoming caller ID
block an incoming caller ID at an admin level/organisational
2 votes -
I WOULD LIKE TO HAVE A DIFFERNT RING TONE TO DISCERN WHICH NUMBER A CUSTOMER HAS DIALED IN ON
I would like to be able to discern which number a customer has dialed in on. If a customer dials my number I would like a different ring tone than when the customer dials in on the general number.
1 vote -
Integration macOS RingCentral Apple Intelligence
On a macOS device using Siri and Apple Intelligence to make RingCentral phone calls would allow for hands-free calling. This is a value add when making many phone calls a day.
1 vote
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