12889 results found
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Fax Streaming
Have the ability to do to fax streaming instead of batch processing. We get a lot of referrals where only the first couple of pages are needed to determine if the referral can be placed, and having to wait until the entire fax is processed causes referrals to be placed elsewhere. Being able to cut anywhere from 5-20 minutes off a fax referral by seeing the pages arrive in real time would be a game changer.
6 votes -
Fix RingCentral Mobile App UI for Smart ACR on Two-Party Consent Calls
When Smart Automatic Call Recording (Smart ACR) is enabled, outbound calls to two-party consent states in the RingCentral Mobile App incorrectly show the call as already recording (displaying “Pause” instead of “Record”).
This prevents the user from manually starting recording, no consent announcement is played, and no recording file is saved or synced to the account.
Expected behavior: When Smart ACR suppresses automatic recording for two-party consent calls, the mobile UI should remain in an unrecorded state and display “Record”, allowing the user to manually start on-demand recording.
1 vote -
Display which key the customer pressed on their desk phone.
The caller would like to see on their desk phone which key their customer pressed, so they can quickly identify which department the customer is calling without needing to access the Admin Portal, review the call logs, or check the Analytics page.
This would make the process much more convenient and allow them to see the information directly on their desk phone easily.
6 votes -
LINK COUNTER FOR SMS
Customer would like to have the ability to check how many people access or clicked the link within the day, link they are sending is about customer experience or feedback
1 vote -
Conference call
Customer would like to have a setup where only the two users can receive the incoming calls. When a call comes in, both users should be connected to the same call simultaneously, similar to a conference call setup.
1 vote -
Feature Request: Auto-Enable AI Video Meeting
Request to have the AI video meeting feature automatically turn on when a video meeting starts, eliminating the need for users to enable it manually.
Benefit: Improves user experience and ensures the AI meeting feature is consistently enabled when needed.
2 votes -
Disable DTMF Input After Voicemail Greeting Begins
When a caller reaches a user's voicemail greeting, DTMF input remains active. If the caller presses a key during or after the voicemail greeting, the system may interpret the DTMF input and trigger the corresponding action.
Once the voicemail greeting begins:
- DTMF input should be ignored.
- Pressed keys should not trigger any additional call-routing actions.
- The caller should remain in the voicemail flow and be able to leave a message normally.
6 votes -
Ability to detect headphone in use when accessing the app virtually
It will be helpful if RingCentral app has the ability to detect headphones/devices when accessing the app virtually.
4 votes -
Customizing a deskphone’s key layout for Yealink T87W
custom key templates are available (or can be created/enabled/added to Chapters UID) for Yealink, Polycom, or other devices that RingCentral supports and approves, since those options don’t currently appear.
2 votes -
Auto-sync Admin Portal changes to App and Deskphone
Customer wishes to auto-sync changes in the admin portal to the ringcentral app and deskphone without having to sign-in/sign-out of the app and restart deskphone
1 vote -
Paging Group notification
Customer don't want to receive a miss call when he's doing a page call, Right now when he do a page call and his device is added on the devices that will receive the page call he is getting a miss call notification, If customer will remove his device on the list of device that will receive a page call if they have 25 devices they need to create 25 page group in total and each user ned to know what is the assign page group on where their extension is not included to avoid getting a miss call notification…
1 vote -
auto resolve turn off
Ability to turn-off Auto Resolve feature completely.
2 votes -
Add Fanvil as a supported intercom device
Add Fanvil as a supported intercom device
1 vote -
Group/ Tag contacts by type/ category on mobile device not just in the admin settings
Group/ tag contacts. How can we run a legitimate business with one single contacts group? Contacts need to be able to be grouped or tagged on the phone device not just in the back end settings. If i have a bunch of contacts i would like to categorize them as "clients" "attorneys" "contractors" "vendors"
1 vote -
tag
Tag SMS messages & Archive SMS messages PLEASE. I need to tag or group my SMS messages "new lead" "closed lead" "General Contractors" "painters" "framers" ALSO need to be able to archive messages that are old, We can not delete messages. They need to be archived but there is no option do disappear them
1 vote -
Multi-Extension Filtering for Call Logs and IVR External Routing Reports
Ability to Filter Call Logs by Multiple Extensions and Generate IVR External Routing Reports
Description:
Currently, the Admin Portal only allows administrators to select one IVR, Call Queue, User, Group, or AI Receptionist at a time when filtering call logs.We would like to request an enhancement that allows administrators to select multiple extensions/entities simultaneously when reviewing call logs.
Requested Enhancement:
Allow users to select multiple:
IVRs
Call Queues
User extensions
Groups
AI Receptionist extensions
Allow multiple selections within the same call-log report instead of requiring administrators to run separate reports for each extension.
Support reporting periods of at least…1 vote -
Ability to Remove the 'To Voicemail' Option under the Transfer Button in RC App
We are requesting an administrative control (at the account, role, or user level) to disable or hide the "To Voicemail" option located under the Transfer button within the RingCentral App.
Currently, when a user clicks "Transfer to Voicemail," it executes a system command that bypasses all configured Queue Wait Settings, custom rules, and overflow routing, sending the caller directly to a voicemail prompt. We need the ability to remove this button to force staff to use standard Blind or Warm transfers, ensuring that our carefully designed call routing rules are always followed.
6 votes -
CNAM update in bulk
Allowing administrators to update Caller ID Names (CNAM) in bulk—via a single CSV file upload or multi-user dashboard selection—would eliminate the labor-intensive process of manually editing individual user profiles, drastically reducing administrative overhead and human error during large-scale onboarding, rebranding, or organizational updates across high-volume accounts.
8 votes -
Disable option to edit conference dial-in number
Have the ability to disable the edit option for the conference dial-in number.
2 votes -
fax message can not be accessed with extensions sharing the same email
We have successfully logged in using the correct extension (Ext. 102) with the main line and the assigned extension credentials. However, when the customer launches the RingCentral app from the Admin Portal, it automatically redirects them to Ext. 101 instead of the extension they are currently logged into.
This behavior is causing confusion, as the customer's login credentials are tied to a specific extension. Ideally, the system should recognize the extension associated with the active login session and open the corresponding extension within the app. An extension-specific login experience would help ensure consistency, reduce user confusion, and provide a smoother,…
8 votes
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