11959 results found
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Automatically change the caller ID number prevent their number from being tagged as spam.
The customer is inquiring about a feature that would allow them to automatically change the caller ID number when their main number reaches a specific number of outbound calls. They want to know if this feature can use numbers from their inventory of existing active numbers to prevent their main number from being tagged as spam.
1 vote -
Break out Rooms availability
Breakout rooms are currently scheduled to be available in Q2 of 2026.
1 vote -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
5 votes -
Persistent Visibility: Display Active Caller Identity on HUD without Mouse Hover
The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.
I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.
Use Case / Business Impact
Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the…5 votes -
Customizable Park Location Timeouts and Routing Destinations
Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.
I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.
Use Case / Business Impact
Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a…5 votes -
Support for RingCX Requeue Shortcuts within Salesforce Service Cloud Voice (SCV) Omni-Channel
Currently, Requeue Shortcuts configured in the RingCX Admin portal are only visible in the native RingCX Agent interface or Open CTI. When using the Service Cloud Voice (SCV) integration, the Salesforce Omni-Channel "Transfer" UI only surfaces standard Salesforce Queues. It does not recognize or display RingCX Requeue Shortcuts, leading to a fragmented user experience.
Business Impact:
Increased AHT: Agents must manually search for queues or use external workarounds, adding 15–30 seconds to every transfer.
Routing Errors: Without shortcuts, agents are more likely to transfer to the wrong queue, leading to poor customer experiences and "circular" transfers.
Feature Disparity: Customers lose…
1 vote -
Transferred calls to Ring on extension that has multiple users added on Ring Settings
We have an extension that has a rule set up that all calls that go to that extension ring on all phones. We want another rule be set that calls that are transferred to that extension only ring on that extension and not on all phones
1 vote -
Main Line rings all phones and is viewable for all phones
I am looking to have my phone system setup where when someone calls in the main line it rings on all phone extensions. Anyone is able to pick up the line and place that line on hold. Regardless of if the person who originally accepted the call is continuing to talk with the person or places them on hold all other users are able to see there is a call in process. If / when that line is placed on hold it is already visible to all other users and anyone can pick up that call without any additional parking…
1 vote -
Independent Theme Settings Per Device (RingCentral App)
Would like the ability to:
Set and maintain different theme preferences per device
Disable theme synchronization across devices
Prevent theme changes on one computer from affecting other logged-in devices
Current Behavior:
Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.Requested Enhancement:
Provide an option to:Store theme preferences locally per device, OR
Add a toggle such as “Sync appearance settings across devices” that users can enable or disable
Business/User Impact:
Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme…2 votes -
Option to forward a deleted or quarantined number
There should be an option to forward an old number to a newly changed number.
1 vote -
Swap licensed number to direct number assigned as primary number
It would be more efficient if there were a simpler way to swap the licensed number assigned to a user with an additional local number and set it as the primary number.
Ideally, there should be an option to change the licensed number to the assigned additional local number as the primary number without having to move the number to the inventory first.
1 vote -
Advanced Call Queue Distribution
Enhanced call queue functionality in RingCentral to allow more flexible call distribution within a single batch of members.
Example / Use Case:
In Batch 2, there are 10 members.
The desired call flow:
The first call rings simultaneously to 5 members.
Subsequent calls follow a fixed order / round-robin distribution among the remaining 5 members.
Within the batch, there should be a simultaneous group of members and a fixed order group, allowing a mix of simultaneous and sequential call routing.
Benefit:
This feature would allow more granular control of call distribution in call queues, improving response times and ensuring that…2 votes -
Ability to Manually Mark the Incoming Text Messages or SMS as Read/Unread
Since multiple users check the RingCentral incoming texts we would prefer a method similar to what is utilized with the voicemail system where you have to click the menu and then mark the text as read.
2 votes -
Super Admin option to mass update security credentials
Super Admin option to mass update security credentials in the event of security breach, especially when an account has multiple user extensions.
2 votes -
Change Outbound caller ID from desk phone - BT
Choose Outbound Caller ID to use when making outbound calls directly from deskphone, like how it can be done thru BT Cloud Work app, without having to change it/set it up on Admin Portal
1 vote -
Dial-out number rotation for Outbound caller ID
To enable Dial-out number rotation, which is set as a strategy to avoid "Spam" Labels. It is where a system automatically cycles through a pool of different phone numbers for outgoing calls, rather than using a single "master" number
1 vote -
Allow DTMF/Macro Strings in Presence/BLF Keys
Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys
Description:
Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.Current Pain Point:
Users want to perform a One-Touch Cold Transfer.If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.
However, if they use the Presence feature via the Admin Portal,…
2 votes -
Ability to create a universal voicemail
I have multiple employees who are getting upset because they are trying to set their voicemail message and it is difficult for them to manage the THREE SEPARATE VOICEMAIL RECORDINGS that would need to be set to cover them depending on how their phone is set. There are THREE DISTINCTLY SEPARATE Voicemail Greetings:
- Normal Voicemail Greeting: Used if call is missed during normal operation, i.e., if phone rings and no one picks up in time - this is the one set if the person uses the call-in recording method to set their Voicemail Greeting.
- Do Not Disturb Voicemail Greeting: Used…
1 vote -
Restricting Users to change their status to Do not Disturb
Can you enable setting to control Do Not Disturb settings. We would like a way to not allow a set of users the ability to set their phone to do not disturb.
1 vote -
Beetexting Analytics Reports File in to Numerical Format
Bee Texting Analytics we want to see the analytics like how many texts has been send and recieved by each user in Numerical Format.
2 votes
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