13226 results found
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2 votes
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Add a missed call icon/call count for MS teams RC integration
We have RC integrated in MS Teams. Would be great if the RC app icon in Teams shows an icon/call count for missed calls, like what we have for unread chats and other Teams notification. If Ring Central can't do that it is a loss to functionality that the team would normally expect (e.g. compared to native teams phone)
3 votes -
Ability to save more than one voicemail greeting and associate a voicemail greeting to a schedule (e.g. vacation)
A suggestion our users have had is a vacation voicemail toggle / being able to save more than one voicemail greeting and toggle between (e.g. have a standard vm greeting, a vacation vm greeting, or something else) and to be able to associate specific greetings to a timed schedule. Similar to being able to respond to OOO messages in MS Outlook on a schedule. There is kind of a way of hacking it in RingCentral but it's not intuitive or obvious to users, and would still rely on the user keeping offline copies of their voicemail audio files and re-uploading…
3 votes -
The voicemail greeting UI (saving/customizing a voicemail) is not intuitive and misleading design
The voicemail greeting UI is not intuitive and misleading design for creating/saving a new voicemail greeting. The user thinks it's activated (in fact, gets a confirmation message when "uploaded") but in fact it's not fully activated until you click Save. The Save button is in the bottom right corner of the screen and easy to miss. Because we are working embedded in MS teams it's easy to click out of here, say into a chat or something and RC save check doesn't prompt.
3 votes -
Disallow toggling off specific Call Queues at the Call Queue level without having to create a new role.
Disallow toggling off specific Call Queues
Creating a new role doesn't really address this issue since a user may belong to multiple call queues.
We would like to be able to stop users from toggling off specific call queues.1 vote -
Adaptive Card Search
RingCentral does not currently search text contained within Adaptive Cards received through incoming webhooks. Although the text can be selected and copied, it cannot be found using RingCentral's search.
A significant number of our automated notifications are delivered as Adaptive Cards. Without search capability, users must manually scroll through messages to locate specific alerts and notices, and other information. Making Adaptive Card content searchable would significantly improve our ability to quickly locate and reference critical notifications.
Requesting a feature or bot that can index the text displayed within Adaptive Cards so it can be searched using RingCentral's standard search functionality,…
2 votes -
SMS Preview i Email Notification When HIPAA is Enabled
Current Behavior
When HIPAA is enabled, the preview of received SMS message content is not included in email notifications.
Enhancement Request
Provide an administrator-level option to enable or disable the SMS content preview in email notifications even when HIPAA is enabled.
Use Case
Depending on the customer’s specific use case, SMS messages may be used primarily for internal communication and may not contain sensitive patient or medical information. In these scenarios, customers may prefer to have the message content included in email notifications for convenience and faster visibility.
An optional setting would allow organizations to make this decision based on…
1 vote -
audio hosting conference for company call dial and to be hosted by directly by the receiving extension
audio hosting conference for company call dial and to be hosted by directly by the receiving extension
1 vote -
Option to delete or remove the main company number from the admin portal
Option to delete or remove the main company number from the admin portal
1 vote -
Option for Dedicated Call Monitoring Extension / Bypassing Presence and Direct Extension Dialing Limitations
Currently, call monitoring (barge, whisper, listen) relies heavily on either HUD/Presence key configurations on desk phones or DTMF star codes (*80). When a call is answered via call overflow, forwarding rules, or secondary extensions, attempting to monitor a user by pressing their Presence key or dialing their direct extension often fails—instead, the desk phone simply initiates a direct call to the target extension.
This causes significant confusion and frustration for supervisors and managers who expect to monitor active calls directly without triggering an unwanted outbound phone call to the agent.
4 votes -
Ability to update location of unmapped newly ported numbers in bulk
Current Behavior: The "Other states / Other Area" designation is expected platform behavior for ported numbers whose originating rate center does not map to a RingCentral-owned local inventory area code; the geographic location tied to a ported number cannot be re-labeled independently of the number itself. To display a correct local state/area code, the number must either be replaced with local inventory.
Request: Looking for an option to update the location of unmapped newly ported numbers in bulk
2 votes -
The ability to delete the system generated dashboard in Analytics
the ability to delete or remove the default dashboard in Analytics
4 votes -
Presence | Answering Call Set up
The customer has a user who has access to another user on their phone through the presence feature. So when the number of ext 1 rings, ext 2 can answer it. However they are looking for a way for extension 2 to answer the call but for the call to stay on extension 1's phone so extension 1 has the option to just pick up their phone and join the call.
2 votes -
Return the default voicemail greeting voice back to how it used to sound
Issue Overview:
Following a recent backend text-to-speech update, callers are hearing a choppy, metallic, or overly robotic voice when reaching user voicemail boxes set to the default greeting.Observed Behavior:
-In the Admin Portal preview, the default greeting plays clearly with high audio quality.
-On live outbound and inbound telephone calls, the dynamic voice stitching user names/extensions suffers heavy audio degradation over telecom network codecs (e.g., G.711u).Proposed Action / Request:
-Restore Previous TTS Voice Engine: Revert to the prior high-clarity voice engine for default voicemail greetings or optimize the current dynamic synthesis pipeline to prevent choppy artifacts on live…1 vote -
Allow Super Admins to restrict and select specific Outbound Caller ID numbers per user
Allow Super Admins to manually select or restrict the exact list of account phone numbers available in a user's Outbound Caller ID options directly from the RingCentral Admin Portal.
6 votes -
Inbound calls should not show as outgoing in any instance on RingCentral app
Inbound calls received by an extension are currently displaying as outgoing calls in RingCentral App. While I understand this is currently the system's expected behavior, it leads to inaccurate reporting.
Could we log a request or fix so that inbound calls are properly reflected as incoming calls across all instances?
2 votes -
Remove user from company wide group chat turn to private
Allow Team Admins to manually manage and remove members from Company-Wide teams without affecting the user's account status in the company directory.
2 votes -
Option to retrieved a deleted Custom Greeting
When a user uploads new Custom Greeting, the old one will be automatically deleted. It will be helpful if there is an option to retrieve the previous greeting that has been deleted
2 votes -
disable some features on Glip to some extensions
To have option an Admin Portal to disable certain features on RingCentral app for some extensions, for Example the AIR tab on RingCentral App, we would like to disable it to some extensions only .
6 votes -
Automatically set Call Queue availability to Unavailable when user logs out of RingCentral App
Summary:
Request to automatically update a user’s Call Queue availability to "Unavailable" (or toggle "Accept Queue Calls" to OFF) whenever the user logs out of, closes, or disconnects from the RingCentral Desktop or Mobile Application.
Business Need / Problem:
Currently, logging out of the RingCentral App does not change a user's Call Queue status in the cloud PBX. Offline users remain marked as available, causing incoming queue calls to ring offline extensions, increasing caller wait times, and causing avoidable missed calls before timing out to the next queue step.
3 votes
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