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10550 results found

  1. Poly Edge E450 update to Firmware version 8.3

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. 3-way calling/merge icon is not available in the Keypad using the app. The option available is only the conferencing which you need to create unlike the 3-way calling you can add participants to a live call. The merge is only available after calling the party and really small.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
    The Callers have found a way to stay on the call via the voicemail recording section.
    They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
    The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.

    0 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  5. user wanted to have a feature that will automatically call list of numbers and will prompt a specific message if answered and if goes to voicemail

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  6. When call was routed to the user extension, we should have the option to ring the user or route the call directly to the voicemail of the user to leave a message.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Ensure that when a call is transferred from RingEX to RingCX and then back to RingEX, the original caller ID remains intact throughout the entire call flow, instead of being replaced by the RingCX system caller ID.

    1 vote

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  8. the ability to forward calls from an extension to a queue where the user is also a member, as well as restricting calls to the user’s extension from a specific list of allowed extensions.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Right now, when you create a new Message Team, it only shows up in the Desktop App. It does not show up in the Mobile App. In order to see it in the mobile app, you have to send a first message to the Team with the Desktop App. Only then does it become visible in the Mobile App. Please change it so that newly created Teams are visible in the Desktop App AND in the Mobile App.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. Right now, when a new Team is created in Messaging, it only shows up in the Desktop App. It does not show up in the Mobile App... UNTIL you send the first message to the group using the Desktop App, then it shows up in both apps. Please allow new Teams to be visible in both the Desktop App AND in the mobile app.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  11. As of now, you can uninstall all the prior versions of the RingCentral Apps using PowerShell scripts. It would be better if there is a way to do a bulk uninstall of the RingCentral Apps but only for certain prior versions. Not all the prior versions.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Ability to automatically add/delete the User to a group chat at the time their RC account is created or if deleted they would be removed

    2 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  15. The fax cover page shows the fax number and the fax phone number.

    The number should be in the Phone field
    instead.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  16. Currently, customers can only opt out of receiving SMS messages by replying "STOP" to text messages from individual phone numbers. This process can be cumbersome for accounts with multiple numbers, as customers must opt out separately for each one.

    We request a feature that allows customers to opt out of SMS messaging across all numbers within their account simultaneously. This centralized opt-out option would improve user experience by providing a simpler and more efficient way to manage SMS preferences and ensure compliance with opt-out regulations.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.

    Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.

    By restricting the contact sync to a specific AD Security Group,…

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  18. Customer is requesting there should be an option to Ringcentral to disable the lock screen in Yealink W76P

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. For my call queue, I have 5 people.

    I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. For my call queue, I have 5 people.

    I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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