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9897 results found

  1. Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.

    Feature Requirements:
    Audit Trail for Logging Template Changes:
    1. Record when a template is created, modified or deleted.
    2. Capture specific changes made within the template
    3. Include the affected settings (ie call handling, user configurations...)

    User and Timestamp Tracking:
    1. Log…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. The customer wants to remove the call queue name when a user is receiving a call. They would like to display the caller ID or the number of the person calling instead of the call queue name.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  7. Ability to remove call recordings on company recordings for a specific extension

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. We would like to have a feature wherein when my user puts the caller on hold, the call will automatically go back to the user extension after a certain threshold (i.e 1 minute). Or if it is possible that a call on hold for more than the threshold will automatically be transferred to a different extension or call queue

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Call Queue Call forwarding to an External number with an option to have an alternate schedule

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.

    we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them

    We need
    +44 07538710448
    +44 (0) 7538710448
    and any other variation like
    04475 38710 488

    all to translate to a working number +447538710448 which will work.

    so we need a leading 0 to change to +
    and bracketrs and spaces to be removed
    if the 4th number is a 0 for it to…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. There should be the ability to customize the Subject line of the Voicemail and Fax emails to help prevent phishing emails with custom Subject lines set by an IT department/Administrator.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  12. When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.

    The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.

    It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  13. Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. When I'm trying to download multiple documents at once it downloads those documents in .json file, it doesn't fix after restarting and redownloading one by one. On the other hand, downloading one at a time takes a lot of time and the problem occurs in one at a time also

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  15. Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.

    Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. -customer is requesting that there should be a option to filter the dates in dowloading fax message on the glip

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. Customer would like to have an option to publish a number in their company directory stated as fax number.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Please include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets. Have our system support that exact make and model to work with our calling features.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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