12537 results found
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RingEX - Global A2P SMS Routing & APAC Local Number Provisioning
The Problem
An enterprise e-commerce client (~5M global customers) is attempting to send automated, event-triggered Application-to-Person (A2P) SMS messages to Australia (AU) and New Zealand (NZ) at a volume of 10k–20k messages/month.Currently, the platform's upstream carrier architecture restricts outbound SMS to these regions to Peer-to-Peer (P2P) routes only. As a result, automated traffic is blocked by international carrier matrices. Furthermore, internal logs falsely mark these blocked messages as successfully "Delivered," and Campaign Registry (TCR) constraints prevent the client from registering local AU/NZ numbers to bypass these filters.
Proposed Solution & Key Capabilities
Global A2P Routing Integration: Partner with tier-1…1 vote -
update the max wait time to have 45 secs
Option to add 45 secs, more increment option or have custom field for call queue max wait time.
1 vote -
Send email notifications to the super admin if users delete call recording
when users deletes the call recording, the super admin should be notified via email.
4 votes -
Flexible use for a toll-free number for both US and Canada
We should make sure our toll-free number is open to both the US and Canada. Toll-free numbers should work across both countries for free, meaning a Canadian caller won't be charged for dialing a US toll-free number, and a US caller won't be charged for dialing a Canadian toll-free number. It requires no international codes, just dialing the standard toll-free number.
1 vote -
Ability to share folder from a user's HUD
Ability to share folders from a user's HUD in the App with others so they don't have to build them.
1 vote -
Ring Type Settings for Call Queue Members
Feature Request:
Ability to set the Ring type of Call queue membersDescription: Add the ability to set the ring type to "Silent" for individual call queue members. This allows each member to choose whether their desk phone rings audibly or only flashes/blinks during an incoming call queue routing.
Business impact: Front-line staff can handle in-person clients professionally without a background chorus of ringing phones. They can discretely monitor the queue via visual blinks and pick up calls only when free, maintaining a premium, undistracted experience for the customer standing right in front of them.
2 votes -
Disable Account Validation for Specific Users
Option to disable Account Validation for specific Users.
1 vote -
Task & Message Deletion Audit Trail in RingCentral Chat
Problem
Currently, when a task or message is deleted in a RingCentral chat, team members may not know who deleted it or when it was removed. This can create confusion, especially when tasks disappear unexpectedly.Proposed Solution
Add an Audit Log or Deletion History feature that:Records who deleted a task or message.
Shows the date and time of deletion.
Allows admins or team owners to view deletion history.
Optionally provides a "Recently Deleted" folder where deleted tasks can be restored within a set period.Permission Controls
Add granular permissions that allow administrators to:Choose who can delete chat messages.…
1 vote -
Allow main number as SMS sender ID for Canadian numbers
Aside from allowing the main number status to SMS Send and Receive, allow use of the same as SMS Sender ID for Canadian numbers
1 vote -
sender should received notification that fax has been received successfully
sender should received an email notification that the receiver successfully received the fax that was sent.
2 votes -
1 vote
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Request original STT for compliance requirements.
Request original STT for compliance requirements.
1 vote -
AI Receptionist Verbal Phrasing
Description: > Currently, the AI Receptionist has a hardcoded verbal transfer phrase that uses the word "receptionist" when routing calls. Many corporate clients require a more generic or tailored phrase (such as "a team member") to align with their brand identity.
Requesting a feature enhancement within the Admin Portal configuration layout to allow account administrators to customize or override this specific verbal transfer text-to-speech string. This will resolve a common UI limitation, improve customer branding flexibility, and significantly reduce technical support escalation volume regarding AIR configurations.
4 votes -
Live Reports Enhancement
We would like the Live Reports widget to display user extension status, identify the next recipient in the call queue, and provide combined user and call queue details in a single view.
1 vote -
Ability to display contact name as display information in call queue
Ability to display contact name as display information in call queue
1 vote -
ability to turn off automatic call recording during calls
Option to turn off the automatic call recording during calls
3 votes -
Suppress Email Notifications for Blocked Spam and Phishing SMS
- Eliminates Security Contradictions & Confusion
When an inbound text message contains confirmed malicious phishing infrastructure (such as a "Smishing" link), RingCentral’s carrier-layer security correctly drops the text to protect the client's endpoint apps. However, allowing the automated notification daemon to still send an email copy of that exact phishing message directly to the user's corporate inbox completely defeats the purpose of the initial block. It creates a massive security paradox that confuses end-users and generates unnecessary IT support tickets.
Reduces Corporate Phishing Attack Surfaces
By delivering the verbatim contents of a blocked phishing text via email—complete with the malicious URL—the…
2 votes -
Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX
As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.
Current Pain Point / Behavioral Gap:
Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely…13 votes -
HIPAA Compliant Companies to Have Option for 90 Days of Message Data Retention
HIPAA-enabled companies should have the ability to pick message retention days up to 90 days.
2 votes -
4 votes
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