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10139 results found

  1. RingCentral greeting for Google voice

    Customer wants us to include the RingCentral greeting for Linked RC numbers in Google voice. Right now, by default, the Google voice greeting is being played.
    The Call forwarding option for Google voice is not working, as they need to add the contacts manually to make that work.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Ability to switch between multiple RingCentral accounts within the application

    Ability to switch between multiple RingCentral accounts within the application
    Currently, the customer has four RingCentral accounts but is only allowed to switch between three at a time.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. External fax Forwarding Notification

    We are hoping to set our fax number to forward to an external fax number. We have spoken with technical support and troubleshooted the issue. We were able to set the fax to forward to an external number; however, the fax message that should be sent to email is not being received from the fax emails in the notification. We are able to get the notification, but the attachment is being received in the external number notification. We would also like to be able to get the fax attachment from our email as well, which is set up on the…

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  4. Filtered words

    Turn Off Filtered Words for SMS Texting

    We run a ketamine-assisted therapy clinic and are not able to use the word “ketamine” without it being filtered. This is seriously impacting our business and ability to communicate about the service we offer. We did not have this issue with iPlum or Google Voice and only switched to RingCentral for the added features. How do we resolve this so we can resume normal business? We need this single word uncensored. Please advise.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Missing messages in RingCentral Desktop App

    We have observed that our users are experiencing a significant gap in their message history within the RingCentral app, specifically from July 2021 through April of this year. We would like to inquire about the process for restoring these missing messages for our users.

    • Default option: Never deleted Other preset options: 30 days, 60 days, and 90 days
    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  6. Bulk Delete Voicemail Messages on Desk Phones via Admin Portal

    To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Reports about agents being able to "Accept queue calls"

    Ability to show a report that shows how many times users enable/disable "Accept queue calls" feature.

    3 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Two-way Call Recording Announcement

    Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    14 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Create a custom rule that can use partial DID or area code only as a "caller ID" condition

    Create a custom rule that can use partial DID or area code only as a "Caller ID" condition. Can use a wildcard * as placeholders

    Objective:
    I want to route inbound calls, using a custom rule, that starts with a +1 650- * * * - * * * * or +1 650-681-**** (Palo Alto) to a specific California call queue/user extension

    Current: You can add a number via caller ID as part of custom rule condition but it doesn't indicate if it's the first or last part of the DID or phone number

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Disable incoming calls Manually

    I want the option to be able to disable/ enable incoming calls when i want. There are times when i do not wish to receive calls, and spammer, telemarketers, robocalls keep coming in and they consume my calling credits since unanswered calls also go to voice mail which further consumes my calling credits.

    Please give us the ability to switch off incoming calls when it is not needed.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Need Public Parking in HUD

    Need Public Parking in HUD

    14 votes
    New  ·  12 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  13. Automatic Time Zone Update

    Hello! I need to figure out how to change the phone numbers to follow their work hours but change with the physical phone's time zone. I have executives that travel and it is inconvenient to have to change the work hour time zones. Can you set it to follow their phone's time zone please?

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Ability to call international number using RingOut (UK Number)

    Ability to call international number using RingOut using UK Number as the caller ID.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Ability to prevent calling blocked numbers

    Ability to prevent calling blocked numbers.
    Option to block outbound for blocked numbers.

    If I block the number on super admin itself we are able to make calls to same number
    we are using other cloud dialer while we blocked the number we cannot make dial
    but I don't know why Ringcentral don't have options

    5 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  16. On iPhone, when sign out the app,do not send me notifications if there's an incoming call.

    Annoying notification when on vacation.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Ability/Feature in RingCentral SMS for sending mass communication text messages

    RingCentral SMS - Ability/Feature to send mass communication text message either via @mention or bulk recipient

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Disable star (*) dialing while Voicemail prompt is playing

    Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Automatic (Silent) Monitoring

    We are looking for an option to automatically do (Silent) Monitoring in RingCentral app and deskphones

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Automatic MMS Optimization and Expanded Format Support for Desktop App

    equest Summary
    The customer has requested several enhancements to improve the multimedia messaging experience on the RingCentral Desktop App. The request is based on observations of inconsistencies between the mobile and desktop platforms, and aims to streamline the sending of multimedia content while ensuring better compatibility and usability.

    Requested Enhancements
    Dynamic File Handling:
    Enhance the Desktop App to automatically adjust or optimize multimedia file sizes for successful delivery, similar to behaviors observed in the mobile application.

    Improved Error Messaging:
    Update error messages related to multimedia limitations to be more informative and reflective of actual delivery constraints, providing clearer guidance to…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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