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  1. = customer wants to know how to edit cover page on the RC app
    = customer needs to edit the current vaialble cover page template on her RC app
    = explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
    = explained that it is an app limitation
    = customer understood, agreed to send FR on her behalf

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please

    1 vote

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  4. We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.

    2 votes

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  5. We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.

    2 votes

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  6. Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. VM Automation Option

    Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:

    Record and save multiple custom messages
    Select and play a pre-recorded message with one tap
    Save time and reduce repetition in frequent voicemail scenarios

    Benefits:
    - Increased efficiency for users
    - Consistent messaging across multiple voicemails
    - Reduced voice strain for high-volume callers

    Please consider adding this feature to enhance user experience and streamline the voicemail process.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. For All Users and new added user extension, Ability to turn the user access for user call ahndling

    2 votes

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  9. Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.

    2 votes

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  10. Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail

    2 votes

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  11. Filter the calls/SMS coming from the main number and direct number on RingCentral Application.

    We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account

    2 votes

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  12. Devices assigned to a Shared Line should have a Paging Key.

    The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.

    2 votes

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  13. If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.

    1 vote

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  14. Ability to change the time limit before the access code sent to the email expires

    1 vote

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  15. It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"

    1 vote

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  16. Feature Request : Allow multi-user devices to be set up for BT accounts

    Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.

    Significance of the feature : Allows one device to enable multiple phones

    Current behavior : currently unavailable under BT Cloud Work Accounts

    Brand : BT Business

    1 vote

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  17. It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.

    1 vote

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  18. Callers will be asked for their name when call screening is enabled and the caller is not in the contact list. This feature only works for external calls and not for company contacts. Is there a way to exclude company contacts from being screened?

    1 vote

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  19. Ability to disable other users to delete fax messages on the Ringcentral app

    1 vote

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  20. On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.

    1 vote

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