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10623 results found

  1. To create a call rule where certain Contact phone numbers calling in go directly to a specific voicemail. There are hundreds of these phone numbers, so adding them one at a time to the call rule is not feasible.

    3 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
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  2. Feature Title:

    Call Disposition Tagging & AI-Based Call Categorization


    Summary:

    Customer is requesting the ability to track and categorize calls more efficiently within their estimate queue. Specifically, they want a way to tag calls with predefined dispositions or use AI to automatically classify calls based on content.


    Requested Functionality:

    1. Manual Call Disposition Feature:
    • Allow agents to select a call disposition after each call.
    • Suggested disposition labels:

      • Bookable Lead
      • Not a Lead
      • Callback Later
      • Spam / Wrong Number
    1. AI-Powered Call Classification (Optional):
    • Use RingCentral AI to automatically analyze call recordings or transcripts.
    • AI should suggest or assign a disposition based on…
    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  3. need option to have a separate greeting for each day of the week. Special announcement greeting for each day.

    1 vote
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  4. Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription

    3 votes
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  6. Agents must manually select between recorded and non-recorded outbound queues. When making an internal (non-recorded) call, the agent must remember to switch to the appropriate queue, then manually switch back afterward for recorded (member-facing) calls. This manual process introduces compliance risks and increases agent workload and chances of user error.
    Expected Behavior:
    The customer would like this process to be automated based on the dialed number pattern. Specifically:

    If the agent dials a 4-digit internal extension (BTN*EXT): Do not record the call (assumed to be internal communication).

    If the agent dials a 10-digit external number: Record the call (assumed to…

    1 vote
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  7. Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
    5025769125|8535

    This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.

    Expected Behavior:
    The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.

    Business Impact:
    The current format negatively affects the customer’s ability to:

    Read and interpret call data…

    1 vote
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  8. I want to have a feature where the Yealink W76P Cordless phone can also support Deskphone pairing feature we have .

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. We are requesting to enable outbound capabilities for Philippine numbers.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
    Super Admins have the power to disable this feature through the Admin Portal.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. Remove the ability of a non-super admin to change their Outbound Caller ID on the App.
    Allow super admins change this ability through the Admin Portal.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. It would be nice if one was able to write a note on a voicemail/Fax. A way to let people in the organization know what has been done thus far with the information left.

    At the same time it would be nice if you could set up a task/assign follow-up actions to a team member on a Voicemail or Fax. an action you take from the menu of options on the VM or Fax

    I also think it would be nice if you could Archive... call logs with the notes attached/voicemails/and faxes once the follow up has been completed. Deleting…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Scenario:
    The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.

    Current behavior:
    When the customer is on a call using Handset 1, and a second call comes in to extension 101:

    Handset 1 beeps (call waiting) – expected behavior
    Handset 2 also rings – not desired

    Customer's request:
    She would like the second handset to remain silent (i.e., not ring)…

    1 vote
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  15. We have just recently started testing the AI functionality with RingCentral and we noticed that even though the notes are very accurate, they are also very short and miss a few quantitative data points we think would be interesting to have collected.

    We are in the healthcare industry and some of those data points would include the Member ID, NPI, Date of Service, TIN, etc.

    Are those settings we can change in the application to have some more extensive notes taken? Or is this feedback we can share for future development maybe?

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  16. Create a more manageable UI for blocked numbers that would let admins easily:

    1. Select which user should the number be blocked from.
    2. Search function to navigate blocked numbers and removing them from the block list.
    3. Search function to easily check if the number is in the block list.
    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Ability to send and receive MMS for Canada customers

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Ability to rearrange or customize icons in the HUD.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  19. When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.

    It would be best to have the ability to select both Company and Site for users under Role Domain

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mobile App without needing to manually switch devices.

    Goal:
    Seamless call handling across devices. The user prefers to initiate calls from their desktop interface, but has the actual call go out through the mobile app.

    Use Case Example:
    A user clicks to dial a number in the desktop app while working on their computer, but wants the call to originate and be handled on their mobile device for mobility or better call quality.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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