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9921 results found

  1. Cross-Site Access Management Enhancement

    Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Voicemail Waiting Indicator TURNS OFF after phone reboot OR "No Service"

    After receiving a voicemail, if there is a service interruption ("No Service") or the phone reboots for any reason, the blinking voicemail indicator light will not resume blinking once the desk phone reconnects.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. TCR Application requirements update for outgoing SMS (Non-Marketing Businesses)

    Update the TCR application for existing RingCentral customers (or all) to enable opt out of marketing (consenting to not selling to customers for each number on account) if we don't directly engage customers (e.g. deliver technology support services). This is common and usual practice for U.S. federal subcontractors whom provide support services and knowledge capital services to the larger established defense companies (e.g. Prime Contractors are required to have a website to win any government contracts, but not subcontractors pending nature of work). In short, the U.S. Federal Gov't actually prohibits via legislation for fair practices to enforce strict procurement…

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Fax email notification

    Capability to access the email confirmation with the fax transmission results in the admin portal. This is a work around if ever the email notification was not received to the designated email addresses.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Audio Messaging Interchange Specification (AMIS) Support

    Support for integration with external voicemail systems via AMIS

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. CallerID update upon Extension Assignment

    Currently, when a user is imported and assigned an extension/phone number, the Admin then has to access the user profile in the Admin portal and update the CallerID manually, or apply a template. If this is not done, the user's CallerID are instead set to the Company Default name and number.

    While simple, it is possible to overlook this step.

    Instead, it would be beneficial if RingCentral were to allow for a setting that automatically updates CallerID features to match the Primary Number upon update/assignment, rather than being a manual step.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. User Import from SSO Client Before Extension Availability

    Currently, newly created users are stuck on user creation via import from Okta/AD if there are no Unassigned Extensions with a Device.

    Competitors have historically allowed the user to be imported and available in Admin to then have a license assigned and number/extension generated.

    This would allow for less frequent instances of user import/creation to be halted by an arbitrary number of paid extensions being available.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Mass Text using Bullhorn

    Our integration with Bullhorn is not allowing for Mass texting through the ring central extension.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Geo Routing for Toll Free Number and local number

    Ability to have a custom rule for incoming call from a specific city to be forwarded to a different users or voicemail.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Request for Customization: Default "Thank You for Calling. Goodbye" Message in IVR Menu

    We would like the ability to customize or remove the default "Thank you for calling. Goodbye" message that plays when a caller takes no action after the prompt is repeated three times in the IVR menu.

    For businesses that prefer fully personalized greetings, there should be an option to edit or remove this message—just like other customizable greetings and messages within the RingCentral Phone System. This would help maintain consistency with a company’s branding and communication style.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Any way to get alerted if a deskphone goes down

    The customer is asking for any way to get alerted or notified if the deskphone goes down

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. AI Receptionist for User Extension

    Set a dedicated AI receptionist for a user extension when the digital line was being dialed.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Swipe option to leave a VM or send an Automatic mesasge

    Have an option to :

    when a call comes in, have a button to send to VM
    when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Ability to search text from the file attached to the sent fax

    Need the ability to see the patient name from the file attached to the sent fax

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. Personalize CNAM for a phone number or user extension

    Capability to assign a personalize CNAM for a phone number or user extension.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Block Robo calls

    Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account

    Option to put a user as a Super admin but shouldn't have the capability to change anything on the account

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Disable Auto Purchase Calling Credit

    Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Remove "Message" tab in RC desktop app

    Is there a way we can remove the "Message" tab in the RC desktop app for certain users?

    1 vote
    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
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