11458 results found
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Add Ability to Remotely Configure Park Button / DSS Key for Polycom VVX450 via RingCentral Admin Portal
Customers need the ability to remotely configure a Call Park button (DSS/feature key) on Polycom VVX450 devices directly through the RingCentral Admin Portal.
Currently, the portal does not provide an option to push or modify DSS key layouts for VVX450 phones, requiring manual configuration on each individual device. This is time-consuming, especially for accounts managing multiple Polycom phones.
The request is to add full support for:
Setting a Park button (Call Park / Park Location / Park Orbit) for Polycom VVX450
Managing DSS / feature keys remotely
Pushing updated key configurations automatically to the phones
This enhancement would streamline device…
1 vote -
View Success/Failure Rates for Bulk SMS
Requesting the ability to see percentage-based analytics for bulk SMS to easily determine whether all messages were sent successfully or if some were not received by recipients due to rate-limiting by certain mobile carriers.
3 votes -
Call queue logs visibility for unavailable call queue members
The call logs of the call queue group should be visible for unavailable members(in the RC app), also, not just for available members on the queue.
2 votes -
Assign a role that is purely automated for the transfer of work between RingCentral and RingClone
The customer would like to have a role that they can assign, which is purely automated for the transfer of work between RingCentral and RingClone.
1 vote -
increase maximum wait time in queue to 30 minutes
I want to maximize my time frame from 15 minutes to 30 minutes on call wait time. This is to minimize the abandonment of calls moving forward.
15 votes -
Enable Additional SMS Quota Usage Alerts
We would like to request additional automated SMS quota usage alerts to our account
Currently, we are only receiving alerts when the usage reaches 90% and 100%.
To manage usage more effectively and notify our team in advance, could you please enable automated alerts at the following levels as well: 50% , 75%1 vote -
Main Routing settings under Main/AutoReceptionist/General Settings: Have to change each individual site. Would like a copy/paste feature
Main Routing settings under Main/AutoReceptionist/General Settings:
Have to change each individual site. Would like a copy/paste feature, vs. having to change all sites1 vote -
Ability to Retrieve Deleted Notes
Feature Request: Ability to Retrieve Deleted Notes
Description:
Please add a feature that allows users to recover or restore deleted notes within RingCentral. This would help prevent accidental data loss and improve overall user efficiency.Use Case:
Users sometimes delete notes unintentionally. Having a recovery or “trash” option would allow them to restore important information without needing backend intervention.Impact:
This feature would enhance data security, reduce support tickets, and improve user experience.2 votes -
Currently, T-Mobile and some carriers block bulk SMS when sent in high volumes, causing messages not to reach recipients.
When sending bulk SMS through RingCentral, messages to T-Mobile numbers often fail if too many are sent at once due to their rate-limiting feature. I suggest adding a scheduling feature that automatically sends messages in smaller batches. This would reduce failed messages, ensure important messages reach recipients, and improve the overall reliability of bulk SMS campaigns.
2 votes -
Having the option to separate spam calls from voicemail box
Being capable of segregating normal from spam calls from my voicemail box. Having the feature to separate them would allow us to distinguish which voicemail to access.
1 vote -
delete task on RingCentral Message created by other user extension within group
It will be more convinient if other member of the Team Messaging have an option to delete the completed task
1 vote -
Outbound SMS Notification
wanted is to set up a notification for outbound SMS turned on and also wanted notified all the emails that is attached to the extension who reply back to the email
1 vote -
Note that is visible when putting a user in the disabled state
Customer would like to have a note that is visible when putting a user in the disabled state.
1 vote -
Upload Custom Voicemail Greeting
I believe in previous versions we could upload our own customized greetings. On version 25.4.2013.1236 Windows, (under Voicemail Greeting>Custom) it only allows you to record and download. You cannot upload a greeting. Please make this a feature to upload your own personal greeting.
1 vote -
links in AI summary
It would be nice to have links to messages in summary made by AI in Glip. User sees important thing in summary and want to go to that message: click and here it is :) Now user need to search by hand this message.
1 vote -
ability to play mp3 files during a softphone initiated conversation.
ability to play mp3 files during a softphone initiated conversation.
1 vote -
Auto-resend all failed SMS in the account
Option to automatically resend every failed text message in the account
1 vote -
ideas
Proposal: Automated SMS/WhatsApp Follow-Up After Announcement
Objective:
Enhance customer experience and engagement by implementing an automated communication workflow.
Request:
Set up a system where, after a call reaches the announcement stage, the system automatically sends an SMS or WhatsApp message to the customer/caller. This message can include important details such as confirmation, next steps, or support links.Why This Matters:
✅ Improved Customer Experience – Customers receive instant updates without waiting for a callback.
✅ Reduced Missed Opportunities – Keeps the conversation alive even if the call doesn’t connect fully.
✅ Efficiency & Consistency – Automated messages ensure every caller…1 vote -
Showing the last read message in RingCentral Messenger
It would be much more convenient to immediately show the most recently read messages when opening a group in RingCentral Messenger.
Currently, when opening a group, the last message in the group is shown immediately, and the "99+ new messages ^" button at the top opens the message slowly and doesn't always work correctly. The last read message marker also resets to the most recent message in the group. This isn't very convenient.3 votes -
UK ERL Validation: Support Geocoordinates for Non-Postal Locations
Problem: Current UK Emergency Response Location (ERL) validation strictly requires a "Premise" match in the Royal Mail database (via SmartyStreets). Valid physical locations that lack residential postal data (e.g., Maritime Lifeboat Stations, remote utility substations) are currently rejected, blocking safety compliance for enterprise customers.
Use Case: RNLI (Royal National Lifeboat Institution) cannot register active Lifeboat Stations for 999 services because these facilities are not in the Royal Mail delivery database, despite having physical locations. (Reference Case: #29897714).
Proposed Solution: Allow Latitude/Longitude coordinates to be accepted as valid ERL metadata when a standard postal address cannot be validated.
Business Impact: Unblocks…
1 vote
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