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9666 results found

  1. Ability to set a welcome greetings for after hours using User Template

    1 vote

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  2. We should have a way to add an extension number to the main site. As of now, we only have options to add extension numbers to other sites for multi-site accounts. This would let the other sites transfer/call the main site easier.

    1 vote

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  3. Enter the local number EG 01778 instead of having to know it is located in Lincs / Bourne
    When ordering a new number

    1 vote

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  4. A feature in admin portal to sort the extensions added in automatic call recording from the ones not added yet

    2 votes

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  5. On the Yealink T46U we need to name field to be at least 9 charters long

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable

    1 vote

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  7. Do we have the capability within RingCentral to facilitate a single login for multiple users? This requirement is for the Operations team. We prefer not to have multiple numbers, as we expect both inbound and outbound calls to be managed through a single number, which will be handled by the available team member.

    2 votes

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  8. I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    1 vote

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  9. Implement Notification for Returned Missed Calls

    We propose adding a notification feature that alerts users when a team member has successfully returned a call to a customer who initially missed the call. This enhancement aims to improve communication efficiency and prevent duplicate follow-ups.

    Key Benefits:
    - Eliminates redundant callbacks
    - Enhances team coordination
    - Improves customer experience
    - Increases overall productivity

    Proposed Functionality:
    - Automatically detect when a missed call is returned
    - Send a notification to relevant team members
    - Include details such as customer name, timestamp, and handling agent

    1 vote

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  10. Digital lines can be set to Voicemail only not just fax and voice.

    1 vote

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  11. We need a button on the desk phone that indicates the user's Contact Center Max status, showing whether they are available or unavailable.

    1 vote

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  12. add option to choose which type of notification super admins will receive for non-super admin activities.

    1 vote

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  13. The customer would like the ability to customize the duration for how long the pop-up message notification remains visible in their RingCentral app.

    3 votes

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  14. We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    2 votes

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  15. For the AI assistant gather information from the caller first before routing it to the desired routing.

    1 vote

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  16. The issue that was preventing the upload was due to a few users that had been deleted from the system after downloading the user list template. Customer took the deleted users out of the template that he was attempting to upload and was able to successfully complete the bulk edit afterwards

    If the system could identify/notify that the bulk edit contained users that are no longer in the system, that would be a great feature.

    1 vote

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  17. we want users not to receive an email once we added them on the list of extension to record for automatic call recording

    1 vote

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  18. To avoid missing messages it would be nice if the message conversations had the option to automatically pop out in a separate window instead of having to manually pop the window out. And it would be helpful if that window could flash until interacted with.

    I also think it would be nice to have an option to have the desktop notifications stay visible until you interact with the conversation that the notification is regarding. Instead of disappearing after a few seconds.

    1 vote

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  19. The ability to disable email notifications for changes made to the account.

    1 vote

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  20. Customer would like to a have an option to their ringcentral app. when they press *8 on a keypad , it typically triggers a specific feature

    2 votes

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