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9909 results found

  1. Use number assigned in message only extension as outbound caller ID

    A feature to use a number assigned in a message only extension as an option for outbound caller ID number for user extensions across the board like how a local number is assigned in auto receptionist

    2 votes
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  2. The ability to generate a report for users who logged in or did not log in on the RingCentral App.

    The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.

    2 votes
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  3. Click-To-Dial Key Pad For Chrome Extension

    Customers would like a separate keypad for Click-to-Dial when using the Chrome Extension, as they are currently confused about which keypad to use.

    3 votes
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  4. Recover Deleted Contact List

    We would like to request a feature that allows users to recover their deleted contact lists within the application. This would be extremely beneficial in preventing the loss of valuable information due to accidental deletion or errors.

    Problem: Currently, when a user accidentally deletes contacts or contact lists, there is no easy way to recover them. This can result in significant data loss, especially for users who rely heavily on the contact list for personal or professional communication.

    1 vote
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  5. Call recording auto translate

    Customer want to have the automatic translation for the call recording, Like if the language they are using on the call recording is Spanish customer want to translate it to English, customer want to have that feature available for the call recordings.

    If possible to have atleast a notes transcription to automatically translate the language from other language to English or other way around

    2 votes
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  6. Ability to share VM already received to co-recipients

    Ability to share VM already received to co-recipients not just future incoming VM's.

    1 vote
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  7. Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup

    I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.

    At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."

    To improve…

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  8. call pop out

    Why do I need another window when making a call from the desktop app?

    Honestly, what is the point using the app to call, and then it opens another window and shows the call, when I can see it inside the original application window. This is beyond annoying and completely useless. Just let me keep everything in the main screen without using a pop up when I make a call or receive a call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  9. RingEX After Hours Schedule Display

    Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
    This part if fine.

    However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
    Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.

    Ideally we would like a more detailed summary of the After Hours Display.
    I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
    Thurs, Sat, Sun all day

    3 votes
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  10. Compose/New Fax Number Selection to Match Dialpad Caller ID Selection

    Naming Convention on Number Dropdown Options for New Fax should be the Same on the Dialpad Caller ID Selection: When composing or sending new faxes, the site name appears on the site numbers, while on the dialpad, it shows the set name for the number. The new fax drop down should have the same view as the dialpad caller ID drop down.

    1 vote
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  11. Disable Cross-Site Access Management by Default

    The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.

    We would like to disable the feature by default or at least allow clients to opt-out of this feature.

    7 votes
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  12. Ability to add an alternative email from the support case portal when creating a case.

    Ability to add an alternative email from the support case portal when creating a case.
    The customer would like to add another email as a point of contact on behalf of the user who created the case.

    1 vote
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  13. Add an option to display the user's name for internal calls setting through the Web portal

    Add an option to display the user's name for internal calls setting through the Web portal

    2 votes
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  14. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

    Assign user extension to delegate even if the user is part of the call queue group.

    3 votes
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  15. Call Recording Prompt setup

    Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    4 votes
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  16. time interval for messages in chats

    Add an ability for the chat admins to set a time interval for the messages in the chats. The screen from the telegram is attached.

    It could help to see more structured messages in the chats and avoid annoying cases when one idea is separated for 5-10 messages

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  17. Ability to configure the IVR settings no action prompt

    The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.

    1 vote
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  18. Limit users on accessing phone feature

    Our users in the company is setting forwarding from the phone T46U using the phone, with this setup the calls from the call queue is forwarding the call to the external number that is set in the phone, as per talking with support currently there is no way to disable the users of the account to access this feature, it would be much helpful if there is a way in the online account to set and limit the users to access this feature on the phone

    1 vote
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  19. Annoucement for Callers position in Call Queue

    Can you create a call queue which has callers waiting and announces which number they are in the call queue before their call is answered.

    For example if 10 people are calling and waiting it announces what number they are on the call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. Option for Second missed call delivery to originating Ring group Voicemail

    In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.

    Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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