13226 results found

1. Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts

   Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts

   We would like to request a feature that allows RingCentral users to send Glip messages to other users who also have RingCentral accounts but belong to different businesses, organizations, or separate RingCentral accounts. Currently, users may experience limitations when trying to communicate with other RingCentral users outside their own organization. Having this capability would make it easier for businesses to collaborate and communicate with external partners, clients, vendors, and other organizations that also use RingCentral. We recommend adding an option that allows users to search for, add, and send direct messages to RingCentral users under separate business accounts, subject to appropriate security controls and administrator permissions. This feature would improve cross-organizational communication, reduce the need to switch between different messaging platforms, and provide a more seamless collaboration experience for RingCentral customers. Expected Benefits: Enable direct messaging between RingCentral users belonging to different business accounts. Improve communication and collaboration between partner organizations, clients, and vendors. Reduce reliance on third-party messaging applications. Provide a more convenient and integrated communication experience for RingCentral users. Requested Feature: An option to enable secure cross-account Glip messaging between RingCentral users, with appropriate access controls and administrator-configurable settings.

   Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts

   We would like to request a feature that allows RingCentral users to send Glip messages to other users who also have RingCentral accounts but belong to different businesses, organizations, or separate RingCentral accounts. Currently, users may experience limitations when trying to communicate with other RingCentral users outside their own organization. Having this capability would make it easier for businesses to collaborate and communicate with external partners, clients, vendors, and other organizations that also use RingCentral. We recommend adding an option that allows users to search for, add, and… more

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Application  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. delete message in the group chat from a user but you are not part of the group chat

   Ability for a Super admin to delete messages in the group chat sent by another user, even though the Super Admin is not part of the group chat

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Team Messaging  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. Include Recipient's Name in Fax Transmission Confirmation Emails

   Use Case:
   When sending an outbound fax to an existing Contact, the fax transmission confirmation email correctly displays the recipient's name in the Name field.

   However, when sending a fax to a number that is not saved in Contacts, the sender can manually enter a name in the Recipient Name field in the New Fax window. Currently, this name is not reflected in the confirmation email, which displays only the recipient's fax number.

   Requested Enhancement:
   Update the fax transmission confirmation email to include the manually entered Recipient Name for recipients who are not saved in Contacts, consistent with the current behavior for existing Contacts.

   Use Case:
   When sending an outbound fax to an existing Contact, the fax transmission confirmation email correctly displays the recipient's name in the Name field.

   However, when sending a fax to a number that is not saved in Contacts, the sender can manually enter a name in the Recipient Name field in the New Fax window. Currently, this name is not reflected in the confirmation email, which displays only the recipient's fax number.

   Requested Enhancement:
   Update the fax transmission confirmation email to include the manually entered Recipient Name for recipients who are not saved in Contacts, consistent with the current… more

   12 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Fax  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Option to Turn off Auto Saving of Custom Fax Covers to the Cloud

   a new feature for the RingCentral desktop and mobile applications regarding the handling of custom fax cover pages. Currently, the app automatically saves any custom fax cover page created during the sending process. While this is helpful for individual users creating reusable templates, it creates significant operational friction and security risks for teams that share a single user extension across multiple devices or personnel.

   We kindly request the addition of a toggle or setting to disable the auto-save behavior for custom fax cover pages.

   The Core Problem: Shared Extensions
   In our workflow, multiple team members log into and operate out of a single RingCentral user extension. Under the current system, whenever one staff member modifies or creates a custom fax cover page for a specific, one-off transmission, the RingCentral app automatically saves it to the shared library of cover pages. This forced auto-save behavior causes several critical challenges:

   Security & Privacy Risks: Custom cover pages often contain patient names, legal case numbers, or sensitive financial notes intended for a single recipient. Because these auto-save to the shared extension, other staff members can see these sensitive details. This exposes the organization to data breaches if a user mistakenly selects another team member's saved, client-specific cover page for a new, unrelated fax.

   Severe UI Clutter: With multiple people sending dozens of unique faxes daily, the shared cover page library quickly becomes overwhelmed with single-use templates. Finding standard, company-approved templates becomes incredibly difficult.

   Wasted Administrative Time: To maintain a clean workspace, ensure privacy compliance, and prevent accidental misuse, our staff is forced to manually navigate back into the app settings to delete these one-off cover pages after almost every single fax they send.

   Proposed Solutions
   We recommend implementing one of the following solutions to give teams better control over their shared data environments:

   Point-of-Send Toggle (Preferred): Add a simple checkbox on the fax composition screen (below the cover page editor) labeled "Save this custom cover page for future use." Leaving this unchecked would send the fax with the custom cover but discard the template immediately afterward.

   Global Preference Setting: Introduce a toggle within the app’s Settings > Phone/Fax menu labeled "Automatically save custom fax cover pages." Administrators or users can toggle this off to ensure cover pages are never saved unless explicitly requested.

   Business Value
   Implementing this feature will immediately improve the security, compliance, and efficiency of the RingCentral faxing experience for businesses utilizing shared extensions. For industries operating under strict data privacy regulations (like healthcare and legal), preventing the accidental storage and reuse of sensitive cover notes by unauthorized team members is a critical compliance requirement.

   Thank you for your time and for continuously working to improve the RingCentral platform. We look forward to seeing this necessary quality-of-life improvement in a future update.

   a new feature for the RingCentral desktop and mobile applications regarding the handling of custom fax cover pages. Currently, the app automatically saves any custom fax cover page created during the sending process. While this is helpful for individual users creating reusable templates, it creates significant operational friction and security risks for teams that share a single user extension across multiple devices or personnel.

   We kindly request the addition of a toggle or setting to disable the auto-save behavior for custom fax cover pages.

   The Core Problem: Shared Extensions
   In our workflow, multiple team members log into and operate out… more

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Fax  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. polycom VVX450 to support Jabra-HSC015-Jabra Biz 2300

   The customer would like the Polycom VVX 450 desk phone to support their Jabra HSC015 headset, as it is the headset provided by their company. They would appreciate assistance in determining whether compatibility can be established so they can continue using their company-issued headset.

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. remove text tab on RC app

   To have an Option to remove the Text tab on the RingCentral app, without doing a custom role on admin portal since you can not assign a custom role for First Born Super Admin.

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. ability to disable call history on ringcentral app

   would like to have the option to delete a user's call history from their RingCentral app through the Admin Portal while ensuring that the admin can still view the call logs in the Admin Portal.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Allow unauthenticated guest users to select 'Join without audio' in WebRTC browser join screen without forcing microphone permissions.

   Currently, when a guest user attempts to join a RingCentral Video meeting via a web browser without signing into an account, they are prompted to allow browser microphone access before they can proceed. If microphone access is denied or unavailable, the guest is unable to enter the meeting screen. In contrast, users who are signed into a RingCentral account are presented with a "Join without audio" option directly on the preview screen, allowing them to enter the meeting as a view-only participant without triggering device permission prompts.

   5 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  1 comment  ·  Application  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Allow Custom Caller ID Names (CNAM) to Begin with Numbers

   Currently, the RingCentral Admin Portal restricts custom Caller ID Name (CNAM) entries by requiring them to begin with a letter. This prevents businesses whose registered legal name or DBA starts with a digit (e.g., "911 GARAGE PROS") from displaying their exact business name on outbound calls.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Apply Call Screening Settings to Main Company Number Calls (IVR/Auto-Receptionist Routing)

    We need RingCentral to apply Call Screening settings rules across all inbound calls—regardless of whether a caller dials a user’s DL number or routes to the user via the Main Company Number (e.g., through an IVR / Auto-Receptionist or extension dialing).

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Increase the size of the search bar when searching from the keypad

    When searching for a contact from the Keypad page on the mobile app, increase the size of the search bar. Users are having a hard time reading the text they've typed due to the font size.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Custom Rule : Redirect Internal Calls

    The user would like to have a separate call-routing configuration for internal calls to a specific user extension. The goal is to use the same direct line while bypassing the existing ring settings, so that internal calls will ring directly on the designated extension user’s desk phone without following the current ring group or call-routing settings.

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. CDR & Billing Reconciliation Visibility in RingCentral Admin Portal

    Feature Request: CDR & Billing Reconciliation Visibility in RingCentral Admin Portal

    Feature Title: Active Mobile User Billing Transparency & Call Detail Record (CDR) Alignment

    Request Type: Portal Feature Request / Reporting Enhancement

    Priority: Medium – High Impact (Customer Support & Billing Dispute Mitigation)

    ---

    Executive Summary

    Customers are disputing Mobile User charges because the standard portal reporting does not clearly surface the total connected interaction legs (Inbound, Outbound, and In-Network/Queue Transfers) that trigger active endpoint billing. Customers typically measure active users solely by outbound call volume (e.g., users making more than 10 outbound calls), leading to a disconnect between customer expectation and system billing logic.

    We require a portal update to provide billing transparency that directly aligns with CDR activity breakdown.

    ---

    The Problem

    • Billing Criteria Logic: RingCentral bills Mobile User activity based on total connected interaction legs (Inbound + Outbound + Central/Queue Transfers, such as extension 6243 - OCID Transfer Ext). Any endpoint handling live connected traffic is flagged as an active Mobile User.
    • Customer Disconnect: Customers evaluate usage using simplified metrics (e.g., outbound calls only). They challenge legitimate charges because the portal does not easily reflect the 32 distinct active endpoint legs counted in the background CDR.
    • Support Overhead: Support teams must manually filter CDR logs (filtering Action Result to Accepted and Call connected, removing 00:00:00 durations, and running pivot tables on From IDs) to prove billing accuracy.

    ---

    Key Requirements & Proposed Solution

    1. Unified Mobile User Billing Dashboard

    • Add a dedicated Billing Activity & Mobile Endpoint Breakdown tab in the RingCentral Admin Portal.
    • Clearly show how an endpoint qualifies as an active "Mobile User" for the billing cycle:

    $$\text{Total Activity} = \text{Inbound} + \text{Outbound} + \text{Transfers/Queue Calls Handled}$$

    • Show an immediate breakdown distinguishing outbound-only activity from inbound/transfer endpoint activity.

    2. Pre-Filtered Exportable CDR Report

    • Introduce a "Billing Verification CDR Export" button in the portal that pre-applies the validation filters:
    • Action Result: Accepted AND Call Connected (excluding offline/failed attempts).
    • Call Duration: Greater than 00:00:00.
    • Unique Endpoint Summary: Aggregated view of unique From IDs / named user extensions (e.g., extensions that answered calls forwarded via queue/DL transfers).

    3. Customer-Facing Dispute Resolution Context

    • Provide line-item level explanations in the billing statement showing why an endpoint was categorized as active (e.g., "Extension active via Inbound Queue Transfer").

    ---

    Business Impact & Value

    • Reduces Billing Disputes: Eliminates confusion regarding "Inbound-only" or "Queue Transfer" users being counted as active Mobile Users.
    • Saves Support Time: Eliminates manual CSV filtering and pivot table creation for support agents.
    • Builds Customer Trust: Aligns self-service portal metrics directly with actual billing backend logic.

    Feature Request: CDR & Billing Reconciliation Visibility in RingCentral Admin Portal

    Feature Title: Active Mobile User Billing Transparency & Call Detail Record (CDR) Alignment

    Request Type: Portal Feature Request / Reporting Enhancement

    Priority: Medium – High Impact (Customer Support & Billing Dispute Mitigation)

    ---

    Executive Summary

    Customers are disputing Mobile User charges because the standard portal reporting does not clearly surface the total connected interaction legs (Inbound, Outbound, and In-Network/Queue Transfers) that trigger active endpoint billing. Customers typically measure active users solely by outbound call volume (e.g., users making more than 10 outbound calls), leading to a disconnect between customer expectation… more

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Android widget to enable/disable call queue

    Create a widget on Android/iOS to accept/disable call queues or manage individual queues

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Application  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Registration Retry Timer lowered

    Lowered the Registration Retry Timer so that when we have an outage and failover to backup connectivity, the phones will retry more frequently and come back online without user intervention.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Hardware  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. RingCentral AI Assistant / Bot Integration for Microsoft Teams Meetings (Auto-Join & Post-Call Summaries)

    The customer schedules and attends meetings natively within Microsoft Teams. Although RingCentral is integrated with their environment, RingCentral's AI meeting assistant and transcription/summary features currently apply natively to RingCentral Video meetings. The customer wants an AI bot that can automatically join third-party meetings (specifically Microsoft Teams), record/transcribe the conversation, and deliver an AI-generated post-call summary and action items directly to their RingCentral account or email.

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Call Transcription in Call Queue

    I would like RingCentral to implement a feature that allows call transcriptions to be generated for calls routed through a Call Queue extension, even when call recording is not enabled. This feature would be very beneficial, and I hope RingCentral can make it available as soon as possible.

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Label Inbound SMS

    We have multiple companies assigned to individual phone numbers we would like to have the option to show the company name on our end when we receive an inbound sms on a particular number to avoid confusion.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. The ability to determine who dropped/ended the call using call logs

    The ability to determine who dropped/ended the call using call logs

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Inbound Call Display Indicator for Fixed Order Setup Call Routing

    Currently, when a call is forwarded to the secondary recipient, the incoming call display shows the standard caller ID or the name of the call queue. The customer is requesting a visual indicator on the incoming call display (or incoming call banner) that clearly identifies when a call has been forwarded from a previous extension (e.g., "Forwarded from Ext. 101 under it will show the caller ID")

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating