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10623 results found

  1. mplement the ability for users to select and forward multiple messages simultaneously within the corporate messenger. This will significantly improve user experience and productivity, especially when sharing context or important information from a chat.

    Current Problem:

    Currently, users can only forward messages individually. This process is time-consuming and cumbersome, particularly when needing to forward a series of related messages to another user or group. This leads to frustration and decreased efficiency.

    Proposed Solution:

    Introduce a multi-select functionality that allows users to select multiple messages within a chat and then forward them as a single unit to another chat or contact.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?
  2. To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
  3. Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).

    1 vote
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  4. Currently when RingCentral forwards a call it does not distinguish on my mobile whether it is a personal call to my cell or a forwarded call from work. The ability to distinguish whether it’s a call from my vet vs a patient call would be very helpful.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
  5. Add more themes to the whole thing, pink, hot pink, make it more girly

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  6. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    27 votes
    New  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?
  7. Audit Trail should show RingCentral App login of users. This is powerful for us to see if our agents are logging in.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  8. We would like to have the ability to sign in to 2 different RingCentral accounts on the RC app and receive incoming calls from both accounts using only 1 RingCentral application.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  9. Create options while customer is waiting in queue:
    Thank you for your patience.
    If you would like to continue holding, please press 1.
    If you prefer to receive a call back without losing your place in line, please press 2.
    You will be called back in the order your call was received.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  10. Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  11. Allow inclusion of file attachments when creating personal and company SMS templates.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  12. Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.

    1 vote
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?
  13. currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  14. Customer is requesting a database for us to export why call queues have bugs, or the queue is not working properly for them to check the errors.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  15. Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?

    4 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?
  16. Can we submit a feature request to disable the ability docx file and have the default as doc only. (For faxing)

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  17. Ability to view the messages of other user extension in the app

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  18. It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  19. Both the default and custom prompt options for the AI Notetaker interrupts the call once the conversation has begun. It would be nice to have the option to set the timing for when that prompt is said, so that clients are not caught off guard by the prompt interrupting the conversation. Thank you.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  20. The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”

    This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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