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9921 results found

  1. For fax forward, It will be very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. For fax forward, It is very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?
  3. Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Customer wanted a feature wherein calls will be filtered or announced if the call is a business call or a personal call when dialing their main company number.

    Note: Currently, the option that we have is adding special numbers as identifier and call screening.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  7. Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. Within a folder I should be able to select the images tab and select multiple images for simultaneous download.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  9. We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
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  10. Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  11. Ability to forward SMS from the RingEx platform to the RingCX platform

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. A feature to use a number assigned in a message only extension as an option for outbound caller ID number for user extensions across the board like how a local number is assigned in auto receptionist

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Customers would like a separate keypad for Click-to-Dial when using the Chrome Extension, as they are currently confused about which keypad to use.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  16. We would like to request a feature that allows users to recover their deleted contact lists within the application. This would be extremely beneficial in preventing the loss of valuable information due to accidental deletion or errors.

    Problem: Currently, when a user accidentally deletes contacts or contact lists, there is no easy way to recover them. This can result in significant data loss, especially for users who rely heavily on the contact list for personal or professional communication.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Customer want to have the automatic translation for the call recording, Like if the language they are using on the call recording is Spanish customer want to translate it to English, customer want to have that feature available for the call recordings.

    If possible to have atleast a notes transcription to automatically translate the language from other language to English or other way around

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Ability to share VM already received to co-recipients not just future incoming VM's.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.

    At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."

    To improve…

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  20. Why do I need another window when making a call from the desktop app?

    Honestly, what is the point using the app to call, and then it opens another window and shows the call, when I can see it inside the original application window. This is beyond annoying and completely useless. Just let me keep everything in the main screen without using a pop up when I make a call or receive a call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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