11691 results found
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provide a refresh button for the call queue.
We would like to have this option to refresh the queue every so often without creating a new a call queue
2 votes -
Visibility for returned devices and numbers
Client needs help with the service portal to locate numbers and devices they returned
2 votes -
1 vote
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TCR / SMS registration update timestamp
Undergoing final company website evaluation for T&C and SMS privacy policy. Need to have a feature that whenever a new rejection message shows up it should include a timestamp when the last check was made.
1 vote -
The option to answer calls from a call queue of which I am not a member
RingCentral does not currently support notifications for users who are not members of a call queue. Specifically, there is no feature that allows non-members to be notified and answer incoming calls for a specific queue. It would be nice if this feature is available.
1 vote -
Site‑Level Call Recording Filtering for RingCentral Archiver
Enable the ability to filter call recordings by site before they are forwarded to RingCentral Archiver, allowing customers to archive recordings from specific sites only, instead of all recordings at the account level.
Allow admins to:
• Select one or more sites whose call recordings should be archived
• Exclude recordings from other sites before they are sent to Archiver
• Keep the existing “archive all sites” behavior as an option4 votes -
Message all option for admin
I would like the option to send a message out to all users to inform them of something like "Microsoft 365 is having issues and all email is down." Except I don't want each individual to be able to send a message back to the entire contact list. So the response from individuals to my all users message would only go to me.
1 vote -
Automatic Call Recording on Specific Numbers/State only
Automatic Call Recording on Specific Numbers/State only
2 votes -
Suspected Robocall
Please add a feature that allows disabling the flagging of incoming faxes or calls as suspicious or spam without requiring each number to be manually added as a trusted contact, as managing them individually would be a never-ending process.
1 vote -
To have the option to accept or not to accept the incoming intercom.
To have the option to accept or not to accept the incoming intercom.
1 vote -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
1 vote -
Add "Unknown" or "Other" Call Result Column in Business Analytics Widgets
Currently, when users compare the "Total Call Count" against the sum of specific call results (Answered, Abandoned, Missed, etc.), there is often a discrepancy. This is due to calls with an "Unknown" result or specific internal transfers that do not have a dedicated display column.
This causes confusion for Admins and stakeholders who rely on these reports for 100% data accuracy. It makes the dashboard look like it has "missing" data, even if the calls are technically tracked.
Please add an "Unknown/Other" column option in the Widget settings. This will allow users to account for every single call included in…
6 votes -
1 vote
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DTMF Feature Codes (Star Codes) in RingCentral Desktop & Mobile Apps
Add support for DTMF feature codes (star codes) within the RingCentral desktop and mobile apps to allow users to perform common call-control actions directly from the keypad, without navigating the GUI.
3 votes -
Mapping for RC email different from the UPN or the Email in Entra | SSO
At present, the registered RingCentral email must match either the UPN or the email address in Entra for users to successfully sign in via SSO.
It would be beneficial to have an option to map the RingCentral email to a value other than the UPN or primary email in Entra.
3 votes -
Deskphone Only License
Have a tiered license for just a phone sitting on a desk that isn't assigned to a specific user. For example, a "hotel" desk, where anyone can come in and use the deskphone, but it's not priced on the same tier as a "Ring EX User" License, that has the capability to use the app and it's features. As we have a 100+ deskphone's throughout our organization that are just phones that any user can use, but they don't use the app or any of it's features (waste of money).
Also, if someone has a "Ring EX User" license but…
2 votes -
Ability to restrict calls to any destination
We have the ability to restrict calls to all international countries, however we do not have the capability of restricting calls to Canada. There should be some customization in this so that customers can restrict as they please
2 votes -
AI transcription for BT
The BT application should include an AI-powered call transcription feature that enables customers to automatically convert voice conversations into written text. This functionality will allow users to view a complete and accurate transcript of each call directly within the application after the call has ended.
3 votes -
Cannot select text on a sent fax within the iOS app
Occasionally a fax will fail to send. When that happens it would great if we could tap on the sent fax in the app (iOS) and highlight and select the text located in the 'comments'. That way we could paste this verbiage and try communicating it to the recipient by other means without having to type it all out again.
1 vote -
Forced to select a contact when Faxing
Please add an option to skip contact selection when a fax number matches multiple entries. Currently, we are forced to pick a name, which auto-fills the cover page incorrectly. We need the ability to simply enter a fax number and proceed so the cover page remains generic or unaddressed to a specific individual.
1 vote
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