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10139 results found

  1. Reject incoming calls in the Queue and do not be routed to the next available member.

    Reject incoming calls in the Queue and do not be routed to the next available member.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Online Document Editing for Ring Central App

    It would be very helpful if Ring Central offered online document editing, similar to Microsoft Teams. Currently, my team is able to share files within Ring Central but must download, change and re-upload. We can't work on documents simultaneously and see changes immediately. I've like to see online file sharing as an included Ring Central feature.

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  3. Reject incoming calls in the Queue and do not be routed to the next available member.

    Reject incoming calls in the Queue and do not be routed to the next available member.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Changed email domain. Bulk update on username for SSO.

    Changed email domain. Need to do a Bulk update on username for SSO.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. ability to received SMS notification in T-mobile number

    When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Filter receive SMS/ MMS to automatically block unwanted messages.

    Filter receive SMS/ MMS to automatically block unwanted messages.

    Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. global admin-level override to apply the changes to all users automatically.

    customer would like to have A global admin-level override to push changes from one user setting to another automatically.

    For Example:

    The user changed the Incoming number display. The admin user should have access to apply it to all users.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Message notifications sound for all new massages at all times

    While I am reading someone's message your system does not make a sound notification that someone else has sent me a message for a new message. In this case, I never get notified by a sound to alert me that I have a new message. This should be a basic standard to make a sound whenever a new message is sent as a notification.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Disable user access to "Leave Team" in the RingCentral App.

    The customer has requested the ability to restrict users from leaving teams within the RingCentral app. They would like to disable this option to maintain team structure and communication consistency.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI. Acceptance Criteria: RingSense for RingCX icon is visible within the RingCentral app UI. Icon links to or opens RingSense for RingCX features. Placement is consistent with existing design standards. Available for users with appropriate permissions.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Ability to answer multiple calls on mitel desk phone at a time

    Answering Multiple (more than 2) Calls on Mitel desk Phones, We were trying to have more than 2 lines come into a Mitel 6930 phone at a time.

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  12. An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone

    An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. Enable Print to Fax for Mac on RingCentral Desktop app

    We need to enable the print to fax feature on RingCentral App for Mac computer

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  14. Call Queue - Notification and Pickup of Additional Call in Queue When Currently on a Queue Call

    Why is it Useful?
    -Ability for a call queue user who is currently on a call from the call queue to receive a 2nd call from the call queue. Currently, calls only roll to users who are available in the queue.

    Who would benefit form it?
    -For a small team, if everyone is on a call from the call queue, and a new call comes in, no one is notified of the caller or can pick up the call.
    -Sometimes there is an important caller we are waiting for, but have no visibility or ability to pick up.

    How should…

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Multiple accounts to work simultaneously on mobile app

    To log in to two or more accounts in the RingCentral app and receive calls from all accounts at the same time, without needing to switch between accounts to take calls from each one individually.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Modify Voicemail Messaging Notification

    Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. Modify Voicemail Messaging Notification

    Messaging Notification for Voicemail

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Add a way to personalize notification sounds for mentions in chats/messages

    I see there's a way to add your own ringtones for phone calls. I was wondering if there's a way to do the same for messages or mentions in messages? I'm being a total millennial and would love to add the AIM messages for nostalgia purposes.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  19. Customizable Hold Alert Timing and Distinct Alert Tone for Held Calls

    I’d like to request enhancements to the user experience related to held calls within the RingCentral system.

    Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.

    Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. display number of calls waiting on telephone displays

    Add a queue waiting button to phones that can blink when one call is waiting in queue, flash when a definable number of calls greater than 1 are in queue and displays the number of calls in queue when the button is pressed.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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