12906 results found
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SMS reports for individual users total SMS sent inbound and outbound
I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity
7 votes -
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.
1 vote -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
6 votes -
Post via Emai / Ring Central Channel not receiving external emails from external apps
Allow RingCentral Channel to receive email from an external email or third party application
3 votes -
Back up account settings
We want to setup a save point in the settings of our online account that we can revert if in case we need to revert back the settings
1 vote -
AI Receptionist
This feature should include the following functionalities:
- Work with Multi-site scenarios
- Link to Knowledgebase, both internal & external
- Have a Scheduler (for Healthcare customers)1 vote -
Voicemail notification showing the name on the contacts
We've noticed that the voicemail email notifications only display the caller's number, not their name, even though the contact is saved in my directory.
We would like to have the name and phone number included on the voicemail notification.
16 votes -
BT feature request: Number Inventory option in BT cloud work portal
BT feature request: Number Inventory option in BT cloud work portal
Details : Want to have the option for the Number Inventory via BT admin portal
Current behavior : No option for the Number Inventory unlike RC admin portal
Expected Behavior: To have option for the Number Inventory
Brand : BT Business
1 vote -
Extend the duration of on demand call recording and automatic call recording in server.
Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.
16 votes -
Make creating SMS group easier
The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.
3 votes -
fax coverpage
To have an option to manually enter Recipient details when using default coverpage
1 vote -
Paper Billing
I wanted to see if we could go to paper billing and send a check every month
2 votes -
Fax Cover Sheet for Fax Machine
We have a cover sheet that needs to be standardized as a template every time we send a fax out for specific users.
2 votes -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
4 votes -
Add an SMS/text feature where you can bulk text a group contact list as individual messages.
Add a feature where you can text all the contacts in a group contact list, not as a group message, but individually. Also being able to add more then 10 to a bulk message (not as a group message) would be needed for this as well.
5 votes -
Auto Translate
Could we implement a way to auto-translate sentences to a preferred language? As a global company, and having global customers, I think this would be a great benefit to set a language as your default (example: English) and it detect when a different language is used, so that it can be translated simply in the messaging field.
8 votes -
Call Queue - If the members of the CQ is on DND they want the call to be transferred direclty to a other call queue
If the members of the CQ is on DND they want the call to be transferred direclty to the call queue
4 votes -
Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory
Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory
Details : Having the option to display the list of users in the corporate directory instead of searching for each user
Significance of the feature : allows to easy display on the user list instead of typing the name
Current behavior : only has the option for Simple and Advance search and no option to display user as a list
Brand : BT1 vote -
Incoming text message information
Customer wants to have the feature to see what number is being texted to since they have multiple numbers and there's no option for them to determine which number is being texted.
4 votes -
Quiet times
As a notification setting—allow the user to set quiet times, so that they are not alerted with notifications, on Lock Screen or Notification Center. Use case would be for users to set quiet times during weekend or certain hours of the day after normal business day working hours.
1 vote
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