12599 results found
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MS Teams Integration - Customize buttons (Phone, Contacts, SMS, Fax)
On the MS Teams integration, when you open it, the default buttons you see are:
Phone, Contacts, SMS, Fax & More.-We would like to have the ability to customize these buttons where we could either remove SMS & Fax for certain users or put SMS & Fax on the 3-dots option or more so it's not included on the default view.
1 vote -
Ability to load a greeting for outgoing calls
Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.5 votes -
Desktop Pairing mode using desktop app pop-up dialpad
Currently, if using Desktop Pairing mode to use the app to make calls through a deskphone, you do not get the application pop-up dialpad. If you want put a call on hold or transfer while in this mode, you have to do it from the deskphone itself. Would like to have the full desktop app experience while connected to the deskphone (like the ability to put calls on hold/transfer calls from the desktop app while paired with the deskphone).
3 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017666-domain-control
Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line
22 votes -
Custom Role Creation
When creating a new custom role (using Standard as base role), permissions under "User Call Logs" parameter becomes uneditable (greyed out) once the "Site Call Logs- Full Access" under Multi-Sites is ticked. The need to create custom manager role where it should have full access to the call logs of the sites but should not have permission to delete it's own call recordings is currently not achievable due to this. There should be permission parameters to be added to make this custom role feasible.
4 votes -
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
Current Limitations:
While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.Proposed Feature:
• Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
• This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
• Allow users to select individual…11 votes -
Support Assisted Provisioning for Yealink T44W
Support Assisted Provisioning for Yealink T44W. In order to use the phone seamlessly with RingCentral, the phone should also be included in the certified supported models for assisted provisioning.
4 votes -
Filter call based on number
Have the option to filter out call based on number/caller ID
3 votes -
Caller want to implement a feature to restrict users to delete sms
From caller: want to have a feature to restrict users to delete sms
5 votes -
Hold Limit Exceed transfer to another extension
Hold Feature - If Hold Limit exceed the Caller on Hold will be transferred to another extension
EXAMPLE:
Caller and Receiver on call , then the Receiver placed the call on Hold, in a certain time if in 2 minutes , the receiver was not able to get back to the Caller in 2 minutes, the Caller will be automatically transferred to another Extension1 vote -
Develop a Pixel Watch 2 / Wear OS App for RingCentral
The RC app is a critical component of using RingCentral, and since Google has now finally started to seriously develop and implement Wear OS (with buy-in from 3rd party hardware vendors), RingCentral should develop a RC app for the Wear OS ecosystem.
1 vote -
Standard user to give team mate access to list to live calls
Standard user to give other user extensions to have access to list to live calls
1 vote -
Porting Form
Kindly improve the Porting Form..
Partners Team,
What is the best way to request some changes to the Porting form in the
Admin Portal? I'm helping a customer port their numbers to RingCentral and
we've been dealing with some rejections. I've noticed the following issues
when using the new form and they really make things tedious when dealing
with many port requests from different carriers:- The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
- The grey…
2 votes -
Ability to listen to voicemail while there is a cloud forwarding from their main RC number.
Wanted to have the options to listen to the voicemail while there is a cloud forwarding from their main RC number.
- Dialed main number > *86 - No option to put the pin of the ext. Calls are forwarding to Contact Center IVR.4 votes -
Automated SMS on the phone number left by customer on voicemail
When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.
7 votes -
A template where you can apply the customized RC App navigation Menu
To have the capability to apply a template where you can apply the customized RC App navigation Menu
11 votes -
Identify the SMS sender information/source
Ability to see further SMS information that may identify the source of the sending numbers (i.e. if they are from the same IP address or any connecting information with a specific phone number).
2 votes -
Make the ability to select default email app used to share voicemails via email on Windows PC
Hello,
Please make an option to select a default email app that is used for sharing voicemails via email. Also when sharing voicemails it would be nice to be able to share the phone number and date/time of voicemail along with the actual audio file.1 vote -
BT CRM Integration
Feature Request : BT Cloud Work Integration CRM
Details : Ability to configure and Integrate CRM systems since the customer wanted to create their own. Usual process would be to connect the customer to the developer under RC but it is not possible due to Brand for BT Cloud Phone
Previous FR raised: ENTIDEA-I-1103
BT Cloud Work Integration3 votes -
Would like to provide capability to standard user to make changes on a company-wide level.
Would like to provide capability to standard user to make changes on a company-wide level like updating company hours and company voicemail.
2 votes
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