12291 results found
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bridged call appearance Call/Line shared control
So on the Avaya system, you can assign a user's call appearance (line) to another user as a bridged call appearance. The line is then shared access between the users. The owner can take line off hook and the brdg-a user can see the line offhook. If a call to the line owner rings in the brdg-a user can answer "on that line" place the caller on hold and the owner can then pick up call off hold. The difference i have seen in BCA on RC is the BCA is a separate line. In Avaya the bridged line is…
2 votes -
Limit on Number of Call Queue Pickup Groups Should Be Increased.
We have a use case where the users are backups for a large number of call queues (calls do not ring to them).
They need more than 10 Call Pickup Buttons, especially on the Desktop App.
3 votes -
Make the search function better
In the attached screenshots, I'm searching for a contact by entering the last 4 digits of their phone number but I get no results.
1 vote -
Increase the voicemail time limit
The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.
8 votes -
Fax Only Group
To have a "Fax Only" option under "Groups" in the admin portal so they won't have to set the fax settings in each extensions.
1 vote -
Auto receptionist ring first
We would like to have an ability to configure the auto receptionist to ring first before the auto receptionist answers when dialing the main number
1 vote -
2 votes
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3 votes
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SMS OTP for Okta to RC Number
We are working to implement Okta user authentication in our environment, both for desktop authentication and M365 authentication.
A small percentage of our users have older personal phones where they are unable to install an app for Okta to authenticate with and at the moment there aren’t really any offline methods that would work in our environment.1 vote -
Save the RC window size, placement, and config on close to use on open.
It takes me a few minutes at startup to get the RC window size, shape, location, and display mode set up. Suggest those be saved at close, and then used to display the window on open just like it was a close.
1 vote -
I want to be able to select multiple voice mails and messages and delete them with out having to drill down to each one and delete them.
Delete multiple msgs and voicemails with one click after tagging them.
2 votes -
sync multiple phones on same extension number
I have a physical phone at work and another at home. Example is I am at home and answer most all my calls. I come to work and the phone lists them as all as missed calls. The phones should sync. Mitel could do this, but RC can not. Very frustrating.
4 votes -
RCV Meeting Recording optimization
Support confirmed that a meeting recording may fail if there's only a single user or person present. Some users use it as a recording program so they are requesting it to be optimized.
2 votes -
Call Park Ringing | Add option to not ring on everyone's phones when a call is parked
Hi Team - Having the option to put the call in the call park & not have it ring to anyone but be able to tell someone that there is a call in call park 1 for them so that individual can pick it up would be very helpful. As of now, every single person's phone rings as soon as a call was in park one and everyone is alerted who was in the call park on the screen.
16 votes -
Fax Resolution
please add option to adjust attachment resolution
1 vote -
Fax Quality
Please add option to adjust attachment resolution
4 votes -
Voicemail Caller ID in Desk phone
The client is looking to see if there is a way to show the caller id of a voicemail left on the desk phone while listening to messages. They have yealink t46u phones
3 votes -
call waiting
If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?
2 votes -
Phone Line Check
A kind of feature that would allow us to make sure our phone lines are working correctly? At the moment we're doing it manually, calling each line and making sure the call comes in, but is there any automatic process we could implement?
1 vote -
Call Queue Custom Rule Templates
Call Queue Custom Rule Templates
Problem:
Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues
Current Behavior:
Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.
Manually setting up the desired call routing behavior for each individual call queue extension.
Desired Behavior:
We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:
Design a template with desired…
23 votes
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