12290 results found
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HUD- not seeing the number the agent is with if using the app on the desktop but if using the phone app he's seeing it.
HUD- not seeing the number the agent is with if using the app on the desktop but if using the phone app he's seeing it.
1 vote -
The ability to turn the ringer volume down on the ring central mobile app after the new design update.
In the previous version of the app (according to ring central) you were able to turn the ringer volume down separate from the volume of your phones ringer. In the updated version of the app, its not an option. The ringer for ring central is obnoxiously loud and it disturbs my coworkers and blasts my ear off if I get a call while already on the phone.
3 votes -
RingCentral App for All In One Fax machine
Customer has a s Xerox AltaLink C8155 Copier that would like to utilized the faxing from device instead of having connected an ATA adapter. They are looking for application that can be installed to the copier.
1 vote -
Detailed monitoring of Polycom phones
We are putting in a network management system (AUVIK) to get a complete overview of the equipment on our network. The NMS sees the phones, but only provides basic information. Is there a way to get more information? Possiby SNMP? Our physical phones are all the Poly CCX 400.
1 vote -
Having our meeting invites show a Mexico call in number
We would like the Mexican number to show in the body of the email as clicking on the link will introduce additional steps and some users may not have a data connection at the time of the meeting.So having a phone number that may be on printed out with a meeting invite is important, especially for the Mexican number.
1 vote -
Ringcentral Analytics to support integrations such as Hubpot
When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality
3 votes -
Allow use of SMS feature with number that has Fax Only Feature
Currently, numbers that is set to Fax Only are unable to use the SMS featureAs per PM & Service Engineering Team this seems to be a limitation within the system
3 votes -
Bypass SSO.
I (admin) am trying to change a user's forgotten pin#. we use SSO instead of passwords, and to change the pin it is asking me for the current admin password, even though i am currently signed on as the admin AND we do not use passwords.
2 votes -
key templates for polycom vvx 350
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key template available for polycom vvx 350
9 votes -
Increase After call wrap-up time
Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.
4 votes -
Remote Factory Reset Option for Phones in RingCentral Admin Portal
Overview: In multi-site RingCentral accounts, efficiently managing phone devices across different locations is paramount. However, when issues arise with individual phones, especially those at remote sites, the ability to perform a factory reset remotely through the RingCentral Admin Portal becomes crucial. This feature request aims to address this need by integrating a remote factory reset option within the admin portal.
7 votes -
Option to opt out of Unified Inbox
Most of the users in my organization prefer to have the old layout in the Inbox in the RingCentral appPlease have the option to opt out of the unified inbox layout
2 votes -
Able to turn off censorship for voicemail-to-text
We need to have an option where we can disable the censorship for certain words
1 vote -
Schedule Auto-Update for Apps
-this would allow admins to set when the auto-update is deployed (during their downtime) without having to use MSI*auto updates is causing them to be disconnected from the Max Agent's agent leg
4 votes -
RingCentral App Faxing Option To CC Email address
We just received a request where a user could have the option to CC Email address when sending fax through the RingCentral Application
2 votes -
User Template - Presence settings to be able to add/modify the Expansion module
User Template - Presence settings to be able to add/modify the Expansion modules
3 votes -
Polycom VVX 450 shortcut for transfer without doing the answer the call - transfer to VM then blind > * > 0 > then manually type the ext...
...ension and manually hit send to. - user extension wanted to have a short cut when doing the transfer instead of pressing lot of keys on the phone they wanted one key to transfer the call - they dont want to use the presence as it has limited numbers only and they have lot of users and they wanted a short cut instead
1 vote -
Ability to display more than three parked calls in the RingCentral App
Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
10 votes -
Prerecorded message
This has been requested many times but we really need the feature to play a pre-recorded message. I am considering leaving for a competitor that offers this feature.
1 vote -
Sender will be Fax machines and receiver of fax can assign the email address
Sender will be Fax machines and receiver of fax can assign the email address
1 vote
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