11981 results found
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Have a tracker to see who responds to the message on the group chat.
It will be nice to track and see reports who has responded on the messages on the Group chat.
1 vote -
Allowing Custom Answering Rules to be exported and imported
I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.
4 votes -
Add options to improve call forwarding (from providers like Google Voice)
Google Voice has a safeguard (presumably to limit routing to automated systems) which detects when a call is being picked up too quickly so routing is unable to connect to any IVR in RC without pressing 1 (or any other digit) to accept the call.
Two possible solutions may resolve this:
1. Ability to delay call pickup time. (ideally assignable to a specific phone number within RC to resolve relevant forwarded calls, leaving the rest of inbound calls unaffected)
2. Ability to direct RC to automatically press a button (dial a number) during call pickup, or at any time. (this…4 votes -
Have Robocalls options set on individual extension
Have Robocall options set on individual extension as well as overall Admin
2 votes -
View Company Call log on Ring Central Application
Viewing company call log on RC App without opening the admin portal will be a great feature. I will not need to log in on the admin portal anymore. This is a convenient feature where admin's on my account will be able to view it by just opening the application.
31 votes -
Account Call Flow Diagram
Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.
2 votes -
Dynamic Music Control for Conference Call Participants
Introduce a novel feature that empowers users to control the music experience for participants added to a conference call until they answer. This feature aims to enhance the overall conference call experience, providing users with more control and customization options.Key Features:Music Selection:Users initiating a conference call can choose from a selection of background music or tones that will play for the participant being added until they answer.Volume Control:Implement a volume control option, allowing users to adjust the volume of the chosen music for the added participant. This ensures a seamless blend with the ongoing conversation.Customizable Playlists:Provide users with the ability…
2 votes -
IVR & groups call Prompt & call greeting audio quality should increase
Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .
8 votes -
Import Multiple Grouped Contacts
Import Multiple CSV files with 500+ Contacts each into separate groups.Then send bulk SMS per group through the App.It seems that the only option right now is to import the contacts to a general list, and have to manually add them to a group one at a time.
2 votes -
Letters added on to call
I would love to see letters be able to be added to a call when someone is calling the business line. That way I am able to filter out much easier who is calling my personal number and who is calling the business line. For example if my business is called "XY" then when someone calls my business line, it will show up on my phone as "555-555-5555 XY"
3 votes -
Provisioned Yealink conference phones
Yealink conference phones should automatic provisioned lines base on their phone features like https://www.ringcentral.com/office/voip-phone/yealink-cp925.html - 5 way conferencing
https://www.ringcentral.com/office/voip-phone/yealink-cp965.html - 10 way conferencingBy default conference phones that provisioned for RingCentral has number of provisioned lines set to 1.1 vote -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
10 votes -
Voicemails left for outbound calls to be recorded.
I am doing some auditing on the calls that our agents make to our customersSometimes our customer's call goes straight to their voicemail, but it seems that Ring central does not record this in the call recording - is it possible to set it so that any voicemails that we leave our customers are recorded please?
1 vote -
Retain Caller ID When Dialing International Numbers
Some numbers are showing a different Caller ID when dialing international numbers. It would be great if the original Caller ID is retained instead of having to show a different Caller ID when dialing international numbers.
7 votes -
Favorites and Presence
It would be beneficial if, when having a phone with favorite/speed dial contacts AND managing user presence status if the favorites showed on the phone first, above the presence users rather than under then.
1 vote -
API for external contacts
Many Enterprise organizations could benefit from the option to automatically import and update external contacts.
20 votes -
Remove password from call queue voicemail
A call queue has a variety of employees that may also have significant turnover. Having yet another pwd is inefficient and should be the Admin's option.
3 votes -
Unlimited sms
its 2024 nobody calls everything is texts, telus and rogers and every other service provides unlimited sms , seems kind of obvs, u guys r jus scamming ppl this is ridiculous, how can u call urself a phone service company and not have unlimited sms, theyve had that for over 10 years now,
9 votes -
Ability to set up a cutom annoucement to return to the main menu instead of disconnecting the call
On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?
2 votes -
Customer would like to add 500 members in group message
Customer would like to add 500 members in group message so he can be able to cascade messages to his church members
3 votes
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