11474 results found
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Agent App - Display internal Agent Name when calling an internal Skill
We have team leaders that have an Agent Assist skill to help agents with customers. When an Agent calls into that Skill, only the Agent's callerID gets displayed when the call rings to the team leader. Team Leaders would love for the Agent's name to be displayed instead.
1 vote -
Disable All Other Replies in the Automated SMS
We are sending automated SMS through RingCentral for client We are sending automated SMS through RingCentral for client workflows. We’d like to prevent recipients from replying to these messages or ensure those replies are not delivered to our inboxes. Can you help us configure either a no-reply number or automatic reply suppression for these workflows?. We’d like to prevent recipients from replying to these messages. Can you help us configure this?
Here is my request: we are sending automated SMS through RingCentral as part of some workflows and external automations. We don’t want to receive any replies to these messages…
1 vote -
Add the ability for RingSense Scorecards to provide a definitive Yes/No score without the 'Needs Review' status.
This would maximize the value of AI by giving us a clear, automated result for every call, saving us time and making our quality assurance more efficient.
1 vote -
Adding a button when in a role to move multiple users to another role
when under the roles option if there was a button or option to check multiple users then hit a button that would allow you to move them to a different role. at the moment you have to create a template then go in and check each user then deploy the template. a button would be so much easier
1 vote -
Availability to make mutlple conference call
We have a customer who would like to do multiple conference calls. Since we can generate new host/participant codes and use them, they would like to add this fact to where we can have the Conference Feature Adjusted.
1) They can't send an invite because they don't personally use Outlook.
2) If it's capable of generating random host/participant codes, I should be able to schedule a conference call with a set, have that exist until it happens, while also being able to schedule a different conference call for another time.2 votes -
One group voicemail box
Setup option where multiple phones can share a voicemail box. Smaller sites like restaurants and offices can access their voicemail from any phone and be notified from any phone when there is a voicemail. Currently only option is to setup a group but then all extensions received the same voicemail. Each phone then has to be accessed to delete the voicemail so site knows when they answered the voicemail. Other vendors already have this option to share a voicemail box. In an office setting, an exec can share voicemail with secretary. Executive won't have to log into their voicemail to…
1 vote -
AI Receptionist for BT
BT should add AI Receptionist to make call handling smarter and more efficient. It would give customers fast, professional help 24/7, even outside business hours.
1 vote -
Callback list.
Have an option to route callers to "Callback list" that will allow us to call them back if they don't want to wait on the line.
5 votes -
Limiting only the toll free number as outbound caller ID.
The customer wants only their toll-free number to call out. They have a lot of company numbers, and users keep clicking the wrong ones. Also, requested to apply it to all users so they don't have to go through each one and manually adjust it.
1 vote -
Increase the number of named group text
Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.
6 votes -
Make texting more seamless
Create a button to text a caller that you are currently on the phone with vs having to go to the texting icon and retype their phone number. Additionally, you could also have a button to text a caller a link to switch the call over to a video meeting.
3 votes -
OPTIONAL SILENT CALL WAITING NOTIFICATIONS!! The only option currently is to turn it off completely, which I don't want! We need an option
OPTIONAL SILENT CALL WAITING NOTIFICATIONS!!
The only option currently is to turn it off completely, which I don't want! We need an option where we can choose to have the ringer silenced during the call but can still get a silent notification like: Drop down/Banner style notifications on Mobile App, blinking light on desk phone, pop-up notification on desktop app!
It also continues to ring out loud repeatedly after pressing ignore/dismiss, which makes it almost impossible to hear the conversation being had... Once a person presses ignore/dismiss to the call in the que, this should automatically silence the future notification…
2 votes -
filter
We would like to request the ability to filter the inbound SMS messages we receive. Example , we would like to exclude simple responses such as “like” or any indication that the customer liked the message we sent.
This filtering would help us focus on more important message and reduce sms usage.
2 votes -
Disable that "Create group text" Checkbox On a Given Role
Right now, in your Text Messaging support, when sending a text to more than one recipient, you have a checkbox: "Create group text". I have a user type for whom I want this box to NEVER be checked. I want them to be able to bulk-text customers, but not be able to loop those customers into a shared group text. Is it possible to disable that checkbox on a given role?
2 votes -
ability to route the call if not pickup from call park location
ability to route the call if not pickup from call park location
2 votes -
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
1 vote -
Ability to Program Softkeys of Poly Phones to Dial Page-only Extensions Directly
The ability to program presence keys to dial paging extensions directly instead of dialing *84 and the extension number manually, which consumes time.
2 votes -
call duration timer after call transfer to external number
we need options to disconnect/stop the call duration timer after the call gets transferred to an external number so we don't lose minutes for our toll free number
1 vote -
missed call on the main number
Currently, A missed call on the main number where someone dials a company's primary phone number but the call is not answered, not routed to an extension, or not picked up by any available user or department. The call log does not appear for any users or extensions app. Only the assigned operator receives an email notification about the missed call, but it does not show up in the app. Could you consider updating the system to at least register such missed calls in the super admin’s app for better tracking, even if the caller did not make a selection?
1 vote -
Ability to disable prompt on AI notes.
while we enjoy the feature, it's annoying that the system TELLS us it's taking notes on every call and usually during the part the member is telling us their name or other important information We would like to continue to have AI take notes but just not say anything
7 votes
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