13228 results found
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Ability to fix the text wrapping bug when sending SMS to iOS
Ability to fix the text wrapping bug when sending SMS to iOS
1 vote -
VTECH Phones can provisioned RingCentral
Hope there is a possibility to connect VTECH phones via manual Provisioning in RingCentral.
1 vote -
Bulk Upload Contacts to Desk Phones via CSV File
Request Description:
Customer would like the ability to upload a CSV file containing contact information and have the contacts automatically added to a user's desk phone.Current Limitation:
Currently, there is no available option to upload a CSV file of contacts and automatically provision those contacts to a specific user's desk phone.Requested Enhancement:
Add functionality that allows administrators to upload a CSV file containing company and external contacts, then automatically sync or deploy those contacts to a selected user's desk phone.Business Impact:
This feature would simplify contact management for organizations with large contact lists and reduce the manual…6 votes -
Filter Landline Number for SMS
It would be helpful to have an option to automatically filter out landline numbers or other non-SMS-capable recipients when sending individual or bulk text messages.
This feature would help ensure that text messages are sent only to SMS-enabled numbers, improving delivery success rates, reducing failed messages, and providing a better overall messaging experience.
2 votes -
Lower the memory and bandwidth that RingCentral App takes
Lower the memory and bandwidth that RingCentral App takes
1 vote -
log in and out report
Ability to report when someone logs into RingEX and when they log off from RingEX for the day. Ability to provide a report on how long they were available opposed to away, invisible, or off.
1 vote -
log in and out report
Ability to report when someone logs into RingEX and when they log off from RingEX for the day. Ability to provide a report on how long they were available opposed to away, invisible, or off.
3 votes -
RC APP Keybad
Allow the keypad to stay connected instead of always having the pop-out version.
1 vote -
2 votes
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Read-Only SMS Access for Call Queue Members
Request the ability for Super Admins to configure SMS permissions for Call Queue members, allowing them to view SMS conversations in the RingCentral app while preventing them from sending or replying to text messages.
Business Need:
The customer uses a separate third-party application for SMS communication, tracking, and reporting. However, Call Queue members still need visibility into incoming SMS messages associated with the queue for awareness and reference.Currently, there is no option to grant read-only SMS access specifically for Call Queue members. Users who have SMS access can also send and reply to messages, which may cause communication to…
2 votes -
Display Full Date (MM/DD/YYYY) for Current-Year Text Messages on the Desktop App
Currently, the RC desktop app displays only the time for text messages received today (e.g., 6:32 AM) and only the month, day, and time for messages received earlier in the current year (e.g., 7/9 3:00 PM). The year is omitted from the timestamp.
The RC mobile app is working fine with the MM/DD/YY format. Please do this on the RC desktop app as well.
Requested Enhancement:
Add an option or update the default behavior so that text messages on the desktop app display the full date and time using the MM/DD/YYYY format (for example, 07/09/2026 3:00 PM), including for messages…1 vote -
RingCentral AIR User Roles for Stand Alone accounts
Stand-alone AIR Accounts must have a user role access creation option. We're trying to add a user who can manage AIR Billing access.
1 vote -
Enable Call Flip to RingCentral Desktop
Please add support for Call Flip from a desk phone to the RingCentral desktop app while preserving all call features, including automatic call recording.
Currently, I am unable to:
Perform a Call Flip from my desk phone to the RingCentral desktop app.
Continue automatic call recording after a call has been flipped. Features such as pausing and resuming automatic call recording also do not work once Call Flip is used.This limitation affects users who start calls on a desk phone and need to continue the conversation on the desktop app without losing recording functionality.
Requested Enhancement:
Enable Call Flip…
1 vote -
Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
9 votes -
Enable Administrative Editing of Device MAC Addresses and Serial Numbers in the Admin Portal.
Currently, administrators cannot modify a device's MAC address or serial number once it has been provisioned. We need the ability to manually update or correct these fields directly within the device management section of the admin portal to resolve data entry errors and accommodate hardware replacements without needing to delete and recreate the asset.
1 vote -
SMS Roll Over
The SMS bundles should rollover.
2 votes -
Allow Microsoft Teams to be selected as a Ring Device in Incoming Call Ring Settings
Add Microsoft Teams as an available application under Phone → Incoming Call Rules → Ring Settings.
When selected, only the Teams app should ring instead of both the RingCentral desktop app and Teams.
Preserve the current behavior where active Teams meetings suppress incoming calls according to presence.
Prevent duplicate incoming call windows and notifications, improving the user experience for Teams users.
1 vote -
Notes/comments section
In the voicemail list, it would be extremely efficient to be able to add a note or comment next to that call so that users who share voicemails can easily communicate with each other and know the status of that caller.
1 vote -
allow user to add emoticon on their name and does not affect the functionality of the app
We've noticed that adding emojis/emoticons to a user's name breaks the system's ability to accept incoming calls and send outbound faxes. It would be a great feature enhancement if the system could support these characters, allowing for full name customization without disrupting core functionality.
1 vote -
Include Contact Name in Call Queue SMS Email Notifications
📋 Overview
When a text message is sent to a Call Queue, RingCentral currently routes an automated email notification to the assigned Call Queue Managers. While this notification is highly useful, it currently only displays the sender's raw phone number.The client is requesting an enhancement that allows the system to automatically cross-reference incoming phone numbers with the existing contacts database in the admin portal and append the sender's name to the notification.
🔍 Current Behavior
As shown in the attached reference file image_c4407c.png:Subject Line: Displays the phone number only (e.g., "New Text Message from (951) 522-3896 on 07/01/2026…
2 votes
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