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9677 results found

  1. Customer would like to have use RC mobile app dialer calling emergency hotline

    Current behavior: it redirected to native dialer of customer mobile device

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. User reported that when making calls using the RingCentral app, two windows open simultaneously.
    The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.

    The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge

    Both windows show merge but only the other merge on the first screen works

    The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.

    See attached screenshot for reference.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. Description:
    We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.

    Use Case:
    Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…

    6 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Ability for outgoing and incoming email encryption, customer ask feature to have outgoing email to get encrypted.

    1 vote

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  5. I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. need to autologin/keep a user (for a conference room) when the phone restarts

    1 vote

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  7. It would be helpful if we could have a recurring report of the users within the account. This will allow the admins to monitor if there are users added to their accounts or if the lost employees.
    This will be helpful for accounts that have a large number of users.

    3 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.

    1 vote

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  10. It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.

    1 vote

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  11. The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.

    3 votes

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  12. As of right now, all archiving is done on a per text basis. For each individual text sent, that generates an archive in a standard note file. For the purpose of consolidating files, it would be very convenient if you could choose to opt into having a text thread downloaded at the end of a day (midnight) all into a single file so that way it’s easier to reference and entire conversation rather than having to go through each individual file to piece them together. Other text archiving services do this so I know the functionality is possible.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. As of right now, there’s not an option to choose the SMS/Text archive into Microsoft SharePoint or OneDrive. The next best thing is Google OneDrive. Our firm (along with many other businesses) use Microsoft 365 for all their business tech. This functionally would be very convenient if the integration was built.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Hi team!

    Can someone implement a way for us to edit/add how many digits will be generated when customers are adding a new user. We understand that customers can just customize the extension number to their desire extension. However, one of my customer is looking for a way for us/them to make this only a 4 digit extension by default when adding a new user. We checked the SCP/AI and we can only change it up to 5.

    1 vote

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  15. Option to remove company numbers on the list of fax from numbers when sending new fax to avoid users from selecting other company numbers other than their main company fax phone number are allowed numbers to be used.

    3 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  16. Have AI do notes when in call using physical desk phones

    55 votes

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    Planned  ·  12 comments  ·  General Phone  ·  Admin →
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  17. Currently, when users leverage the MS Teams plugin, unless the setting in Service Web/the RC app for Phone > Incoming Call Information > Display Number > Display on > is set to "All phones and apps", the user will not see a popup in teams to answer calls.

    The customer wants to be able to set this as a default for their users, so if they integrate with MS Teams, the calls automatically will be answerable via the popup.

    1 vote

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  18. way you can update a group of unassigned phone profiles to
    the MACs of the new phones so that I can switch them over more easily at
    the given time

    3 votes

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  19. It will be more efficient if we have a call rule to record specific calls from specific phone number

    1 vote

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  20. Deactivate active user extension immediately without using filter section on the Admin Portal

    2 votes

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