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  1. As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    19 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Need the ability to copy IVR menus.

    6 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. When hosting a meeting, guests should have an option not to register or create a profile when joining

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. We propose implementing an advanced transcription feature that can automatically adapt to different languages. This functionality would enable our software to:

    • Detect and identify multiple languages within a single conversation or recording
    • Seamlessly switch between languages during transcription
    • Provide accurate transcripts for multilingual content
    • Support a wide range of languages and dialects
    • Offer real-time language adaptation for live transcription

    This feature would greatly enhance our platform's versatility and appeal to a global user base, improving accessibility and communication across language barriers.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. customer wants to have a notification for call received and forwarded

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Features from Admin Portal to be available in RingCentral App, combining features in one app where they can also manage users, call handling of the company and others

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. in ENGAGE DIGITAL "Agent State by Interval" should count during the START TIME and not the END TIME

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. Option to switch caller ID for call delegation

    2 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  10. The customer wants to use a different ring central phone number/caller id name to his own ring central account caller id option.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. Fixed order in call queue should be improved
    in a manner that after the first member in queue take call..it should go to the next member in line. Then follows the rest in the list.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. I want to configure a keyboard key on the yellink T33G to intercept calls for the call queue ?

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  13. Request for RingCentral to have a feature wherein a QR and/or a Bar code will be included on the cover page and fax header on each of the pages sent to the recipient wherein it can be scanned and view the company information.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  14. When receiving fax via email from the main fax number, it should show the contact name listed not the default name or number only so that we can easily identify where the fax came from.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  15. RC Meetings. Cloud Recording defaults to Speaker View

    When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
    When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
    Please explain a solution.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension

    6 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. To have an Admin Portal setting that allows setting a unified SIP password for multiple devices automatically, instead of assigning different SIP passwords for individual devices during manual provisioning.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Include the actual message contact for unread message notification of RingCentral App

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. In the Admin Portal under Users | Unassigned Extensions, there is a button labeled "Add Unassigned Ext", when I click it, it pops a window Labeled "Add Unassigned Ext", however it will not allow you to add an unassigned extension to Inventory. It forces you to add a user.

    Can we add an option to add Unassigned Extensions to inventory to make it easier when adding new users

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Please have an option to modify the settings and options under Auto-Receptionist > IVR Menus. Customer is requesting to have Call Handling settings same as what is on Auto-Receptionist > General Settings, that way we can easily set up each IVR's call handling without creating rules or going to Auto-Receptionist > General Settings.

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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