12541 results found
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Capability to synchronize user status across both RingEX and RingCX platforms.
Capability to synchronize user status across both RingEX and RingCX platforms.
Capability to synchronize user status across both RingEX and RingCX platforms, ensuring users don’t miss RingEX calls while a RingCX agent is engaged in a call.2 votes -
Allow Call Queues to recognize and use contacts from the External Shared Contact list.
Customer is requesting the ability to override inbound CNAM (Caller Name) and default Caller ID behavior for calls routed through a Call Queue.
Currently, Call Queues display the inbound CNAM or raw caller number, even when the number exists in the External Shared Contacts directory.
1 vote -
Call Queue Music
I would like to configure our call queue so that calls transition to overflow members seamlessly. Specifically, I need the hold music to continue playing without interruption as the call moves through the overflow list, rather than restarting or cutting out during the transfer.
2 votes -
Incoming Call Information Display for Administrators or Secretaries
Scenario: User A and B are both admins of user C and D. A & B handle the calls for C and D. Customer would like to ring A & B phones if someone calls C or D. A & B should be able to identify the calls if it is for C or D and should also be able to see the caller information (name & number). User C & D should still be able to pick up their calls. Lastly, A & B should be able to transfer the calls internally. This applies both internal and external calls…
1 vote -
block fax on specific extension
Add the ability to block faxes from sending from an agent or extension.We would want to stop the receiving part, based on selected agent/extension.
2 votes -
Ability to retrieve users and phone numbers using mac address.
The customer requested a feature wherein they can retrieve the names of the users and phone numbers that were deleted from the admin portal, and be visible in the audit trail by searching the MAC address of the deskphone.
2 votes -
Restricting Users from reassing Conversations from the Shared Inbox
restrict or control which users can reassign conversations within the Shared Inbox
2 votes -
Ability to forward calls externally even if the number is in the inventory
Enable users to forward calls externally even if the number is in inventory, to help with the off‑boarding process of employees.
5 votes -
AI Receptionist Greeting Layer
We have a customer who would like multiple layers in the greeting. After the AI Receptionist provides the initial greeting, there should be an additional layer—for example, a follow-up message like, “Thank you, transferring you to the team now.”
1 vote -
Option to see users with 120 days no usage in the Analytic
Customer would like to have the ability to see option(s) in Analytics for users with no usage for a certain number of days; as well as can generate report for the same
1 vote -
Call Recording - Ability to be Paused by Caller(external)
The client would like to have an option wherein when a caller / called party (external) has the ability to pause the call recording by pressing *9 or other function.
7 votes -
Email Notification When Someone Sent a Message to Call queue Even We Have Shared Inbox
It would be extremely helpful for our operations if we could continue receiving email notifications whenever a message is sent to a call queue, even when the Shared Inbox feature is enabled. While the Shared Inbox is a valuable tool for managing conversations within the platform, our team primarily relies on email notifications to stay updated and respond promptly to incoming messages.
Since a significant portion of our workflow is centered around monitoring emails, having visibility through email alerts ensures that no messages are missed, especially during busy periods or when team members are not actively logged into the Shared…
11 votes -
Busy Buttons and Call Queues showing on the RingCental application
I would like the Queue Calls and DND- Busy buttons moved from Features to the main screen, similar to the phone shown in this screenshot. I don't need a HUD as you always say, but I need to have an option on the application that shows what needs...
1 vote -
Allow Users to change the vibration pattern
In the mobile app, specifically on android, I would like to be able to change how the phone vibrates when receiving an incoming call. Currently, the vibration pattern is too subtle. I would like it to vibrate the same way that incoming cell phone calls vibrate, but being able to change the patter in the app would accomplish this as well.
1 vote -
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue. This feature would allow tracking repeat interactions for the same issue, helping teams identify recurring problems, measure first-call resolution effectiveness, and improve overall customer experience.
Currently, tracing is only possible based on the disposition selected by agents. There is no way to see how often a customer has contacted support for the same issue across multiple calls.
4 votes -
Increase Retention Period for Shared Inbox
The current retention period for SMS in the shared inbox is set to 90 days. We would like to request an extension of this period to better accommodate our customers' needs, allowing for a longer retention duration.
If possible, align this with the regular SMS Retention policy.
3 votes -
Status indicators for reviewed calls in RingSense
In RingSense, customer requests to have clear indicators when calls' already reviewed
1 vote -
Activate a deskphone without assigning it to a user
To have the option to activate a deskphone without assigning it to a user.
2 votes -
Edit call back announcement for call queue
Enable to customize the request call back announcement for call queue.
1 vote -
The ability to add an additional or 2nd Extension to a User
I want the ability to add multiple extensions to a single user. I have situations where an employee is transferred to a new position or taking on additional duties. They are doing their role as well as a secondary role. If both job extensions could be added to the user it would be helpful.
1 vote
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