13228 results found
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Shared Lines limitation
Ability to transfer a call from one device to another device under the same Shared lines.
2 votes -
Voicemail Disconnect Message
We found out that voicemails have a standard cap of 5 minutes and the system stops the caller from leaving a longer message. We are comfortable with this, however, we were told by RingCentral Support that the caller doesn't hear anything and the call stays connected, there is just no more recording. We were told, "When a caller hits our standard 5-minute voicemail cap, the system silently stops recording the audio to the server. It does not play an automated warning or forcibly drop the call at that exact second." It really should play an announcement or disconnect message.
1 vote -
AI notes to detect the correct caller ID when a call comes in to a call queue
Hi! We are noticing (for all of our users) that the AI notes maps the wrong contact information. The notes say that the Queue name is the caller in the notes, when it should be the caller ID that is reflected. Is this a known issue?
2 votes -
T87W
Need presence feature enabled on the Yealink T87W. When a user is logged into their deskphone, we'd expect to see them as available in the RC app HUD display, but instead they're showing as offline (when idle)
Message from customer that can't use the T87Ws:
"That is one of the issues, but there is also a separate synchronization issue between the physical Yealink phone, the user’s extension, and the RingCentral app.
For example, the physical phone may be set to DND while the RingCentral app still shows the user as available, or the app may be set to DND while…
4 votes -
I want to do an internal warm transfer a to a deskphone that is on DND
We would like the ability to perform a warm transfer to a user even when they have Do Not Disturb (DND) enabled.
The reason for this request is that some staff members have schedules or availability that are not known to the rest of the office. Before transferring a caller, our team would like to speak with the intended recipient first to confirm they are available to take the call. If they are available, we can then complete the transfer. If they are unavailable, we can return to the caller and handle the call appropriately instead of transferring them to…
1 vote -
remove access of user to edit or delete sent messages from RingCentral App
Remove access of user to edit or delete sent messages from RingCentral App
1 vote -
announcement only extension missed calls option to enable disabled notification
announcement only extension, missed calls option to enable disabled notification
1 vote -
Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Request Summary:
Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.Current Behavior:
The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.Requested Enhancement:
Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.Business Impact:
Customers may require the ability to restrict communication from specific…9 votes -
Message Tab Visibility | Ability to Remove by Assign and not Remove All By Default
Currently, when the 'Message Tab Visibility' tab is set to 'Removed completely,' the Message tab is removed by default for all users.
It should be a free or a preset feature. The role permission feature should be manually set, and Admin should be able to choose which extension to remove it from. This is more logical than removing completely right away.
4 votes -
Add flexibility to opt-out Super Admins from Service Status notifications
By default, the Super Admin role is automatically included in all system-critical and maintenance communications for account security. We would love to add the flexibility to honor the Admin Portal notification toggles for these users. This would allow Super Admins to keep their full administrative privileges intact while choosing to opt-out of operational or outage emails to keep their inboxes organized.
12 votes -
Enable user extension access to other users' fax messages from the RingCentral application and the company fax line.
Allow user extensions to have access to other user extensions' faxes from the RC App and also from the company fax line.
6 votes -
Custom Voice Prompt for RingEX AI Notetaker Feature
We want the ability to apply a custom voice prompt to the AI Notetaker feature in the RingEX application. Currently, it generates a generic "AI is taking notes" prompt to customers, which may put them off. The goal is to create something personalized that may not be so jarring.
3 votes -
Voice Selection for IVR Menu Options
The customer would like RingCentral's IVR to support voice recognition in addition to DTMF (keypad) input. Specifically, callers should be able to either:
Speak the desired menu option (for example, say "Sales," "Support," or "One"), or
Press the corresponding number on their phone keypad.This enhancement would provide callers with the flexibility to navigate the IVR using either voice commands or traditional keypad input, improving accessibility and the overall caller experience.
Business Justification:
Improves accessibility for callers who prefer or require voice interaction.
Provides a more modern and convenient IVR experience.
Reduces friction for callers by allowing natural speech instead…1 vote -
Add Multi-Language Text-to-Speech Support for IVR Menus
Add a language selection option for Text-to-Speech prompts used in the IVR menu. Administrators should be able to:
• Select the desired language when creating or editing a Text-to-Speech prompt.
• Choose from multiple supported languages (e.g., Spanish, French, German, Portuguese, Japanese, Chinese, etc.).1 vote -
Allow Singapore Number as Caller ID for UK Account
RingCentral has a current restriction for using a Singapore Number as a caller ID for a UK Account.
Allow Singapore Number as Caller ID for UK Account1 vote -
Enabled CNAM for UK Account
Enabled CNAM for UK Account. No option to add or update CNAM for RingCentral UK Account.
2 votes -
Double Auto-Response For Clients
When someone send text message to the specific number they wanted to have a two Auto Response. 1st is the Name and Email of the customer then after they response there should be another auto-Response abot the document.
1 vote -
Eliminate duplicate notifications for Call Queue missed calls when a voicemail is left.
Call Queue missed call notifications should be suppressed if the caller leaves a voicemail. Currently, users are receiving duplicate emails because both the missed call and voicemail notifications are triggering for the same event.
6 votes -
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
1 vote -
Ability to view the key presses made by the caller in the performance report
Ability to view the key presses made by the caller in the performance report.
Currently, customers must contact us to determine what occurred during a call and why it was routed to a different extension.
This process would be simplified if there were an option to view this information in the performance report or detailed call logs.
For example, a caller contacts a call queue number and while waiting accidentally presses a key such as #2, resulting in the call being routed to that extension. Currently, to determine why this occurred, then trace the call using Internal tool. However, if…
1 vote
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