10970 results found
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Option to make Ring app main phone app during calls.
I work remotely and answer our phones. I am constantly asking co-workers if they are free to speak with whomever is on the line and also transfer the calls to them. Because the iPhone phone app takes over, I constantly have to open my phone, open the Ring app, and then go through the process - all with someone on the line waiting. It takes far to much time and is simply not user friendly for someone who is constantly answering the phone. It also is not professional from a time / and sound level for those waiting on the…
1 vote -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
5 votes -
Receive As Link - Videos Sent via MMS
Since the 1.5 MB file size is a standard for MMS receiving and sending, what about just receiving the videos via MMS as link so that it can be received in decent and watchable quality.
1 vote -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
7 votes -
RC Mobile app compatible with IOS Voice Isolation
Voice Isolation on iPhones is a feature that enhances call clarity by minimizing background noise and prioritizing the speaker's voice.
1 vote -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
6 votes -
Centralize Voicemail
All voicemail should be accessible in all desk phone
1 vote -
Remove Access on Create Messaging Team on RC app
We would like to remove the access on selected users to be able to create a group messaging team on message tab on RC app
3 votes -
access and review video call recordings in Analytics
The ability to access and review video call recordings directly under the Analytics section.
3 votes -
Voicemail notification
Ability to receive a VM notification when someone left a voicemail to a forwarding number.
1 vote -
Missing Caller Number in Shared Voicemails
Missing Caller Number in Shared Voicemails:
When voicemails are shared via message or email in the RingCentral app or admin dashboard, the caller’s phone number isn’t automatically included for callbacks. Our salesperson has to type it in manually. Is there a setting to enable this?3 votes -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…1 vote -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…3 votes -
Call Notes Email Notifications
It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.
We have different team members that have different preferences for the various email notification settings.
Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.
2 votes -
File and Image Sharing in RingEX Conference Chat
Summary:
Currently, the RingEX audio conference chat only supports plain text. We request enabling file and image sharing to improve real-time collaboration during calls.Problem:
Users can't share documents, screenshots, or media during a conference, forcing them to use external tools and disrupting the workflow.Proposed Enhancement:
Allow upload of files (PDF, DOCX, PPTX, JPG, PNG, etc.) in the conference chat.
Include preview support and secure download links.
Apply admin controls for file types, size limits, and retention.Value:
Enhances collaboration without leaving the RingEX platform.
Ideal for remote teams, training, IT support, and sales.
Aligns with industry standards (Zoom,…3 votes -
Allow mobile user to do email to fax
Customer would like to use email to fax feature even they are mobile user only. Hopefully this feature will become available in the future.
1 vote -
Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
1 vote -
Add Tracking Number to a Call Queue Call for easier tracking
These numbers will be used in specific campaigns—such as on postcards—to help us evaluate the effectiveness of each effort.
Here are the details:
Purpose: To track incoming calls generated from marketing campaigns
Tracking Benefit: This setup will allow us to log and attribute incoming calls to their respective ad campaigns, helping us understand which campaigns are performing well.
1 vote -
AI Receptionist Can Do Outbound Calls
The customer is requesting for the AI Receptionist to do outbound calls.
1 vote -
Monitoring Overnight Carer Vigilance
Could we use ACO to automatically call carers at intervals throughout their overnight shift.
If a carer doesn't answer these automated calls, it could indicate they've fallen asleep, and their visit would then be flagged for a quality review.2 votes
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