12892 results found
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Option to Allow call queue members to delete voicemail message from inbox only, and restrict them in deleting voicemail from trash.
Preventing staff from being able to delete the trash is what we want. We want them to be able to delete from the inbox but want it to stay in the trash without staff with messaging permissions being able to delete from the trash.
2 votes -
Feature Enhancement Request – Support for "Call Answered Elsewhere" on Yealink T48U Product(s):
Feature Requested:
Support for "Call Answered Elsewhere" notification/handlingDescription:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Yealink T48U phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.Current Behavior:
When a call is answered on another device, it displays a missed call on the Yealink T48U phone. This can cause confusion for users, as the call was not actually missed, but handled on another endpoint.Proposed Enhancement:
When a call is answered on another endpoint…1 vote -
6 votes
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RingCental App Call Log Missed Calls
Display the time duration of each missed calls
2 votes -
Regionally correct verbiage for the # symbol (English AU)
English AU prompt from "Pound" to "Hash" for the # symbol should be considered updating
2 votes -
Recover previously deleted blocked numbers.
Feature to be able to retrieve numbers that were previously tagged/blocked on the Super Admin Extension when it is no longer added.
8 votes -
Granular Time Scheduling for Call Queues and Business Hours (Non-15-Minute Intervals)
Current Behavior: Time-based routing and business hours are restricted to strict 15-minute intervals (e.g., :00, :15, :30, :45).
Requested Behavior: Allow administrators to input specific, granular minutes (e.g., 16:48) for call queue schedules, holiday routing, and advanced after-hours rules.
The Problem: The client operates on non-standard shift times, specifically requiring their after-hours call queue rules to trigger precisely at 16:48 CDT. Because the platform forces 15-minute increments, they are left with a gap where calls either route to daytime agents who have already clocked out, or force agents to manually log out of queues to avoid missed call penalties.
The…
4 votes -
User IVR Direct Number as Outbound Caller ID (CNAM) for all users
User IVR Direct Number as Outbound Caller ID (CNAM) for all users / or depending on the users they wanted to assign the CNAM
2 votes -
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
2 votes -
opt out date
Have the date when the customer opted out of SMS on the report downloaded from the admin portal > SMS opt out numbers.
6 votes -
Text-to-speech voicemail greeting with wildcards
I want to have a custom voicemail message with {datefrom}, {dateto}, {nameofperson_covering} so that I can re-use the same voicemail message for all holidays/sick leaves.
Example
"I will be away from the office until {date_to}.Your messages will not be automatically forwarded.
My substitute is {nameofperson_covering}
In case of technical issues, please call {phone_number}.
0 votes -
Allow Multiple/Dual Call Recordings per Call Session
We would like to request a feature or configuration that allows the system to generate two separate call recording files for a single call session
1 vote -
The IVR Loop Count Limit
RingCentral generally limits a call from hitting the exact same IVR menu more than 3 times in a single session. Once that limit is breached, the system assumes the call is broken, plays the "We are experiencing a technical problem" error, and terminates the call. We should be able to increase the IVR loop limit so it doesn't just cut off after 3 times.
2 votes -
Enable Notes Transcription for Ring Group Extensions
lease enable Notes transcription for extensions that are included only as part of another extension’s ring settings or ring group configuration.
Currently, transcription appears to work only for directly assigned extensions. Supporting ring group members would improve call documentation consistency and usability across shared call handling workflows.
3 votes -
BYOD devices that are manually configured for faxing.
The customer would like to have direct device-to-device faxing between numbers on the same RingCentral account to their BYOD devices that are manually configured for faxing.
1 vote -
Extend Parked Call Banner/On-Screen Display Time
We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.
Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.
Having the option to keep the parked call visible on the screen (or in…
2 votes -
Call Logs Visibility for Custom Role Users
Request to improve the Call Logs behavior for users assigned with custom roles who have access to multiple sites, enabling automatic population of call logs without requiring manual filtering.
Currently, users with custom roles and site-level access to call recordings are required to manually apply filters (e.g., by site, calling number, or dialed number) before call logs are displayed in the Analytics page.
Most reporting users (e.g., managers or team members) do not always have prior knowledge of specific call details such as the calling or called number. This creates challenges in efficiently locating and reviewing call records for the…
4 votes -
Cross-Border Outbound Caller ID Selection for Multi-Number Users
Current Behavior:
The RingCentral platform enforces a strict security and regulatory validation rule based on a user's "Assigned Country" configuration:
"The Assigned Country is the country of the user’s permanent residence. Limits user outbound caller ID options based on local country regulations."
Because of this rigid constraint, users are strictly prohibited from utilizing any outbound Caller ID number that sits outside of their designated Assigned Country profile.
Example: A regional account manager is based in the UK, so their Assigned Country is set to United Kingdom. The administrator explicitly assigns them both a UK phone number and a German phone…
4 votes -
Block caller ID name should show on call recipient
The number is still showing on the call receiver even if I chose Blocked caller ID.
1 vote -
Add Password for Immediate Meetings as Host
Enable the ability to apply security settings—specifically a meeting password —to instantly started (ad-hoc) RingCentral Video meetings.
Currently, these security options are only available for scheduled meetings or Personal Meetings, and are not accessible when starting an immediate “Start Video” session.
This enhancement would allow hosts to:
-Set a password for instant video meetings at the time of creation
-Apply security controls without requiring a scheduled meeting or Personal Meeting setup
This would improve flexibility and provide stronger security options for spontaneous meetings started directly from the RingCentral app.
1 vote
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