13228 results found
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Adjust the width of the call queue tabs to the size of the call queue label.
When there are more than three call queues in the app, please adjust the width of the tabs to the label size so all call queues can be displayed on screen instead of hiding some in the dropdown. Screen shot attached.
1 vote -
Allow Super Admins to add internal notes and assign missed calls to users from the Admin Call Log
Currently, when a Super Admin reviews the global Call Log in the RingCentral Admin Portal and spots an important missed call, there is no direct way to document context or delegate a follow-up action within that specific call record. The admin has to manually copy the number, switch over to the App, create a separate Task, or send a manual chat to an employee. This fractures the workflow, wastes time, and makes it difficult to track whether a missed call was ever resolved.
The Proposed Solution / Feature Request:
We would like to request an upgrade to the Admin Portal…1 vote -
Option to create a workflow for Call Queue
It would be very helpful to have an option to create a workflow on behalf of a call queue and to add the call queue as an SMS recipient when the account has an SMS booster. Currently, it is limited to regular extensions only.
The customer needs to create a workflow to automatically send an SMS response when someone calls a call queue.
7 votes -
Enable Automatic Call Recording (ACR) for RingCentral CallMe- CallOut Feature
Currently, when a user joins a RingCentral Video meeting using the "Call Me" option, the PSTN call is not recorded by Automatic Call Recording (ACR), even when ACR is enabled for the user's extension. Since the call is treated as a Video meeting audio connection rather than a standard RingEX call, no call recording is generated.
Please consider adding support for Automatic Call Recording on the "CallMe- call Out" leg of RingCentral Video meetings, or provide an administrator option to enable this behavior. This would help organizations meet compliance requirements and ensure that all business calls made through RingCentral, including…
1 vote -
Enhance RingCentral ACE: Allow Customizable Summary Length and Advanced Accuracy
Currently, RingCentral ACE provides highly condensed, brief summaries of recorded calls. While short summaries work well for standard business interactions, they are far too brief and omit critical details for highly specialized industries—such as healthcare, medical consulting, or legal fields.
We would like to request an update or configuration toggle that allows users to adjust the ACE AI engine to capture the exact, comprehensive context of the call conversation rather than a generic, short summary.
Furthermore, the transcription and summary engine frequently struggles to read or accurately log industry-specific context (such as a patient's medical status or complex technical terms),…
3 votes -
Enable the To and Company Field on the Classic CoverSheet
Enable the To and Company Field on the Classic Cover Sheet
1 vote -
Multiple Incoming Calls Cover the Accessibility of the keypad to transfer the current call
Our call center department has difficulty finalizing a transfer because they have multiple calls coming in. When that happens, the keypad switches to the new incoming call and interrupts the active process of being in the mist of transferring a call and makes us switch back to the active call and then continue with our interrupted transfer. Do you all have a fix for this?
1 vote -
SMS that can be send when Messages/SMS not being delivered
An option or feature from RingCentral, wherein when a user sent an SMS and it fails. RingCentral will send an automated SMS to the user to alert or inform that the SMS to this specific number fails.
5 votes -
WORKFLOW - Auto-SMS Options
Right now, The system (by default), only allows us to send one (1) sms automatically using the workflow builder. It would be awesome if we can choose from at least 5 templates on what to send.
1 vote -
SMS that can be send when Messages/SMS not being delivered
Wanted to have a sms that can be send when the SMS/Messages is not being delivered
3 votes -
switch accounts sync between mobile app and desktop app
Ability to have the option to sync the accounts login from the desktop app to mobile app. This will help us to save time and avoiding us to do it separately.
2 votes -
Feature Request: Preserve or Migrate Shared SMS Conversations When Disabling Shared Inbox or Business SMS Booster
Feature Overview
We would like to request the ability to preserve, migrate, or convert SMS conversations currently stored in the Shared Inbox when customers disable the Shared Tab or cancel their Business SMS Booster subscription.
Current Limitation
Some customers choose to retain the Business SMS Booster solely for access to SMS Templates, while opting to disable the Shared Tab in order to simplify the SMS experience for their users. However, disabling the Shared Tab currently results in the loss of all existing SMS conversations within the Shared Inbox, with no available option to migrate these conversations to users' Direct SMS…
2 votes -
For ACE - Bulk Assignment of Managers for Team level
Enable Manager Assignment at the Team Level
Customer Need:
Customers currently have to assign a manager individually to every ACE-licensed user. This becomes time-consuming and difficult to maintain, especially for larger teams.Current Behavior:
Managers can only be assigned on a per-user basis, requiring repetitive manual updates for each ACE-licensed user.Requested Enhancement:
Allow administrators to assign a manager to an entire team or group in a single action. All current and, optionally, future team members would inherit the assigned manager unless an individual override is specified.3 votes -
Pass-Through Original Customer ANI to RingCentral Endpoints
Idea Summary:
Provide a configuration option to pass the original customer's Caller ID (ANI) directly to an agent's RingCentral endpoint (Desktop App or physical desk phone) during a NICE CXone interaction. Currently, the internal connection to the phone (the Agent Leg) forces the display of the generic corporate main number instead of the actual caller's number.The Problem
When an inbound call is routed via CXone to an agent using a RingCentral device for audio:CXone Web UI (MAX/CXAgent) accurately displays the true customer phone number.
The RingCentral Endpoint (B-Leg) displays the Company Main Number because the system treats the…
1 vote -
RC NA accounts allow send SMS to UK, AU, NZ numbers
This will help users to utilize their UK, AU, NZ numbers in communicating to clients thru text messaging in ringcentral.
8 votes -
Enable DND Sync for the Yealink Phone Model Yealink T57w
Enable DND Sync for the Yealink Phone Model Yealink T57w to Sync with RC app and the Admin portal.
5 votes -
Zero Dialing Per Extension when in VM prompt
Wants a feature that allows callers to dial "0" after reaching the voicemail prompt to be routed to an alternative extension or operator.
2 votes -
Automated Loop Detection & Suppression for SMS Channels
Feature Request: Automated Loop Detection & Suppression for SMS Channels
Problem Statement:
When automated queue messages (such as welcome or trigger-based SMS) interact with another external automated system (e.g., a third-party shopping mall bot or an external auto-responder), it can trigger an infinite conversational loop. Because both systems respond automatically to incoming webhooks/triggers, they continually exchange messages.This results in unintended billable SMS charges, artificially inflated queue metrics, and wasted system resources. Currently, the only workaround is to completely disable the queue's automatic welcome messages, which negatively impacts the standard user experience for human customers.
1 vote -
HUD
When I added extensions to HUD (because they didn't pre-load from Call Monitoring Queues), they didn't show. I had to go to Help --> Troubleshooting --> Reset App Data for them to load in.
1 vote -
Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.
Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.
Scenario
- A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.
Allowing the ability to add…
9 votes
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