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9677 results found

  1. I want to send group text message and ensure that each recipient receives a customized message.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Ability to see the completed port in request from the Admin portal

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Request Summary:
    This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.

    Business Impact:

    Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
    Reduced Support Requests: This automatic process…

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. There should be an option to turn off messages for Notifications on specific dates.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. would like to set up a ringtone to identify if its regular call or transfer call

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Customer would like to separate the activities of Desk Phone and RC App when they are paired. If the customer receives a call, if deskphone is set to ring first, there should be no effect on the RC app.

    1 vote

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  7. I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS

    2 votes

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  8. I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
    I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account

    2 votes

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  9. Admin would like to have an option to download the list of Guest Users that was added to their environment. Also to have a visibility on who added the guest.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Brand: BT

    Please include an option to enable or disable the pop-up notification for accepting or rejecting outbound calls in the application. Currently, users must either accept or reject the call before it connects, but most customers prefer their outbound calls to go through automatically.

    1 vote

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  11. When checking call history for missed calls etc. we would appreciate to show user's availability status LED like in the chat window to see if it makes sense to call back or if the person is currently not available, on another call or perhaps inactive.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. On-demand call recording ability to record the call while still connecting to the dialled number

    2 votes

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  14. Disable the emergency response location banner update and only advise once.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. This request aims to enhance the management of SMS numbers to minimize issues with blocked messages. Users have reported difficulties when numbers are not registered with active campaigns, leading to service disruptions.

    In this case, the number was used prior to being added to a campaign, resulting in a block. Although it functioned after being registered, it will remain blocked for at least 30 days due to prior usage.

    We propose developing a system that automatically checks and registers numbers, along with providing notifications about their compliance status. This enhancement will help reduce disruptions and streamline the management of SMS…

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Customer request interdigit timer to be increased for inbound caller to have more time to enter DTMF in between numbers.

    Currently the interdigit timer is 2 seconds. If the caller takes more that 2 seconds in between entering DTMF, the system routes the call.

    For example: If a caller wants to press extension 1234 and if they take more than 2 seconds to enter the DTMF in between pressing 1 and 2, it will route the call to extension 1 because it took more than 2 seconds to enter the number 2.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Please have an option to send bulk SMS using mobile app, currently it is only available using desktop app.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Don't show other call notification on external phone while using RingCentral Application

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. group pickup feature code for phones that do not have blf keys eg. basic handsets and cordless devices.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. 5 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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