Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

9677 results found

  1. customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. We recommend adding Korean phone numbers to RingCentral to help businesses connect more easily with customers, teams, and partners in South Korea. Having local Korean numbers available means companies can create a local presence, making it easier for people in South Korea to reach them without international dialing costs. This feature would make communication more convenient and accessible, supporting businesses that operate in or with South Korea to build better relationships and improve customer service.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  International  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. With various models of Yealink devices, customers are unable to sync their Google directory from the devices' GUI. Steps to replicate :
    - log into GUI
    - Go to Directory
    - click on Google Contacts
    - Turn on Google Contacts
    - sign in using the code provided
    - Select a google account
    Result: error message that says this app is blocked by Google
    Google advised our customers that this happens when a third-party application does not comply with Google's security standards and the system prevents access to protect data

    Please could you unblock access to Google App in the web…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Add the feature for when the caller presses 1 for English or 2 for Spanish (or any other language) to display on the phone screen so that the staff can answer the phone and greet the clients appropriately.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. To have the ability to answer phone calls even if the computer Screen is lock

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Internal call transfer should show internal user extension name or extension number for cold transfer

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Voicemail will state the caller's number and time received first before playing the actual voicemail

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:

    The ability to choose whether the UC called number or the originating called number is displayed.
    An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.

    These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.

    Use case:
    -User has MS Teams enabled on their extension.
    -User has Voicemail enabled in MS teams setting.
    -User is a part of a Call Queue.
    -Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.

    -Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.

    Customer…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. The customer wants to have a different music while connecting if the call is coming within their office for them to know if the caller is an extension from their office

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Granular Control for the RingCentral for Teams Embedded App

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. device storage option for faster data fetching for SMS

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Text-to-speech option for Voicemails for Call Queues

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. In the SMS inbox, When you are sending texts to a contact, the telephone number should be displayed under the contact name. Currently only the Name is displayed.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?