13228 results found
-
Auto-Assign SMS Shared Inbox to Designated User
Currently SMS sent to the Shared Inbox does not trigger notifications until it is assigned to a specific user. This results in delays and missed messages in the Shared Inbox, and relies on manually checking for messages without any badge or notification indicator.
It would be helpful if there was a setting to auto-assign a user to all incoming SMS to the Shared Inbox, with the option to assign them to other users as needed, since incoming SMS only triggers notifications when there is a specific assigned user attached.
1 vote -
opt out
Please move the opt out message option to a different location. Or stop the pop out from coming up when the cursor is over it. I click on the bar to type and when it expands up, the cursor moves to the opt out box and a pop up appears, and I can't see what I'm typing.
1 vote -
Compliance Risk: Users Bypassing API via RingCentral FAX UI
As a healthcare organization using RC Fax via API integration as part of a controlled and compliant workflow, our users are still able to send faxes directly from the desktop application, which bypasses our approved API process and creates compliance and audit risk. We are requesting the capability to disable or restrict faxing from the RingCentral client (desktop/app UI), on the account level, while fully preserving fax functionality through our established API integration, so that all outbound fax traffic is enforced through our governed system. Being a compliance related issue, this request is urgent for us. REF: Support Case 31813110
6 votes -
Remote Microphone Transmit Gain Controls for Mitel 6930 IP Phones
Directly Resolves Outbound Low-Volume Complaints: External callers routinely complain that employee volume levels are too low on their side, making it incredibly difficult to hear the company representative when calling into a Mitel 6930 IP Phone.
Eliminates Localized User Configuration Overhead: Because the RingCentral Admin Portal currently lacks backend audio gain controls, employees must manually navigate physical desk phone hardware menus to fix this. This creates a disjointed user experience and drives up internal IT support tickets.
Empowers Admins to Standardize Call Quality Remotely: Providing administrators with a way to remotely push microphone transmit gain overrides via centralized settings templates…
2 votes -
auto tagging
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
2 votes -
Provide automatic translation for text messages to the pre-configured language
If my language configured in the RC app is English then I would like incoming messages to be automatically translated to English.
Such a feature can be provided via an configurable option.1 vote -
Do not overlay or reset active call controls when a second incoming call is presented
When a user is actively handling a call in the RingCentral for Microsoft Teams integration, the arrival of a second incoming call overlays the current call control window and interrupts the user's workflow.
The issue is not that the second call is being offered. The issue is that the incoming call screen takes focus and replaces the active call control interface.
This creates a poor user experience in scenarios such as:Transferring a caller to another employee
Searching for a transfer destination
Performing a warm transfer
Accessing call controls during an active conversation
Reviewing call information while speaking with a…5 votes -
Account-Wide Firmware Update Push for RingCentral-Managed Desk Phones
We would like the ability for administrators to trigger an account-wide firmware update for supported desk phones, particularly RingCentral-provisioned devices such as Poly VVX 450, Poly VVX 250, and other phones purchased through RingCentral.
Currently, firmware updates may require individual device actions, scheduled updates, or waiting for automatic deployment. An administrator-initiated bulk firmware update would allow organizations to quickly deploy important firmware releases across all eligible devices.
Business Need:
This feature is especially important when firmware updates include critical security patches, vulnerability fixes, stability improvements, or compliance-related updates. Having the ability to push firmware updates across the entire account would…4 votes -
Preserve SMS Segment Count When Using Line Breaks
We would like to propose an enhancement to the SMS segment calculation by preventing line breaks from unnecessarily increasing the SMS segment count. Many users add line breaks to improve the readability and organization of their messages, but doing so can sometimes cause the message to exceed the character limit for a single SMS segment, resulting in additional charges. This behavior may lead to confusion and increased messaging costs, even when the message content remains essentially unchanged. By optimizing the way line breaks are handled during segment calculation, while ensuring compatibility with SMS encoding standards and message delivery across carriers,…
2 votes -
Continuous Dialing for Failed Faxes until successfully sent
When sending critical, time-sensitive business documents, having faxes quietly drop into a "Failed" status after just 3 quick attempts disrupts workflows. Employees have to constantly monitor the queue and manually click "Retry" repeatedly when the recipient's line is heavily congested.
Allowing the system to automatically handle high-volume retries or continuously dial until completion would drastically improve employee productivity, reduce manual monitoring, and ensure critical documents reach their destination without human intervention.
5 votes -
Separate ring duration for call queue wait time
Submitting feature request in behalf of our Partner. Partner is looking for an option to separate the Max Wait Time in Queue with the number of rings of the members of the queue.
When a call comes in on a call queue, they are looking for an option to have a time settings on how long the calls would be offered to the members on simultaneous ring (ex. 20 seconds), then other incoming calls that would be on the queue waiting to have a different time duration (3minutes). They want the callers to be able to stay on queue longer…
1 vote -
persist+ in luxembourg
Persist and Persist+ is not currently available globally. We should support Persist+ in all Global MVP countries
2 votes -
disable DTMF during a voicemail greeting
We found that while the voicemail greeting is playing, pressing a number (0) initiates a default menu rather than keeping the custom rule intact. We would like to see DTMF input during a greeting disabled.
4 votes -
Customizable Bulk SMS with Personalization Fields
Feature Request: Customizable Bulk SMS with Personalization Fields
Request to enhance the RingCentral App messaging functionality to support customizable Bulk SMS campaigns with dynamic personalization fields.
Currently, users are able to send bulk SMS messages, but there is no native support for automatically inserting recipient-specific details (such as first name, last name, or other contact attributes) into each message.
Proposed Enhancement:
Introduce a feature that allows users to create bulk SMS templates with merge/personalization fields, such as:
First Name
Last Name
Company Name
Custom contact fields (if available in contact profile)Example Use Case:
When sending a reminder message to…
1 vote -
customization of call back request message
The callback message sounds too automated and doesn't reflect the personalized experience we want to provide our patients. We would like the ability to fully customize the callback message so it aligns with our practice's tone, communication style, and branding.
1 vote -
Enable Custom Key Layout (CKL) Support for Yealink T42S
Overview
We would like to request that RingCentral extend support for the Custom Key Layout (CKL) feature to the Yealink T42S desk phone model.Currently, newer models like the Yealink T43U fully support CKL, allowing administrators and users to easily configure custom keys (such as Paging, Speed Dial, Intercom, etc.) via the RingCentral Admin Portal. However, the Yealink T42S—which remains a widely deployed hardware model in our environment—currently lacks this capability, limiting our ability to standardize key layouts across our fleet.
Business Impact & Use Case
Feature Parity: The Yealink T42S is highly capable hardware, and adding CKL support would…2 votes -
Call queue template Primary Agent order
I created a template from the admin portal at Phone system> Template> Call queue settings. I set a list of members in the template in a fixed order, but when the template is applied to the call queue, it doesn't follow the order I set in the template. It would be ideal if we could use the template to set the member arrangement in fixed order routing.
1 vote -
Copy Existing Call Queue Members and Manager Settings
Enhance the Copy Call Queue Settings feature to include Call Queue Members and Call Queue Managers when duplicating an existing call queue.
Current Behavior
Currently, the Copy Call Queue Settings feature copies the queue configuration but does not copy the assigned members or managers. After creating the new queue, administrators must manually add or remove all members and managers.
Problem
This creates unnecessary administrative work, particularly for organizations with large call queues. If a queue contains many members or multiple managers, manually recreating these assignments is time-consuming and increases the risk of configuration errors.
Requested Enhancement
Add an option to…
1 vote -
Call Queue Wait Audio
System settings for availability to determine if there is an available or unavailable call member to play an audio once to inform the caller waiting in queue to wait for the available call queue member
2 votes -
Granular Role Permission to Hide/Disable Voicemail "Share" Button
Administrator should have the ability to control which user roles can share voicemails,
So that they can restrict the "Share" button to Admins only and prevent standard employees from sharing potentially sensitive voicemails internally or externally.1 vote
- Don't see your idea?