9677 results found
-
Add Phone Numbers in Filtering options for Call Records - Business Analytics
Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.
1 vote -
Request to used other extension Primary number for Outgoing Fax
Request to used other extension Primary number for Outgoing Fax, to have the access to switch the outbound faxing not limited from main number, company fax number, customer want to used other primary number from other extension within the company.
2 votes -
Add another way to get out of the call queue
Add another way to get from the call queue and back out to an Extension or an IVR from there. Currently the only thing that can really happen is a caller leaves a VM or hangs up and doesn't leave a VM. But it would be nice to have another way OUT of the Queue, before getting directed to VM.
1 vote -
custom role to edit user assigned country
Regarding the limitation on changing a user's country without Super Admin permissions: Our service desk role requires the capability to modify a user's country. Currently, this action is restricted to Super Admins only. It is essential for our service desk members to have comprehensive access to user management functions, including the ability to change a user's country, as well as full control over call queue management and phone number management. We kindly request that these permissions be extended to the service desk role to enhance our operational efficiency and customer support capabilities.
1 vote -
Quick Editing Contacts From Texting Inbox
Sometimes we need to Edit or View a contact when we are texting them or receiving a text from, You can't do this quickly in the Desktop app. You have go to Contacts, Look for the Contact then Utilize the Pencil etc.
Same process for viewing the Contact information while texting them. You can't see their information quickly.
I think the Contact Management of the Desktop App needs a lot of improvements.
1 vote -
forward call to a User Voicemail that has a call forwarding set up
Add a feature to forward call to a User's voicemail that has a call forwarding setup so that the caller can still leave a personal message for the User
1 vote -
Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers
We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.
Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.
However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…
2 votes -
call queue automatically update work hours
The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.
2 votes -
Training Monitor
Make it possible for a user to sit and monitor another for an entire day - no manual clicking on active calls through the HUD - extremely useful for training new hires or internal transitions to new departments.
1 vote -
Forwarding extension with out License
Customer request to get forwarding extension only for the customer,
customer want to have a forward call only with out license to limit the charges they pay for the business2 votes -
Filter Read messages by @mention
Add ability to filter by "Read @mention". Many a times i have to quickly refer or reply to a recent @mention message, but it is difficult to quickly find such messages. Instead I have to recall which team that message was sent to and search for that team and the message. It would be great if i can filter the messages by "Read @mention" just like filtering them by "Unread @mention".
1 vote -
Individualize mass texts and include affiliated names in the message automatically.
For bulk forward text messaging, it would be incredibly useful to separate each text and send individually. If a user could also automatically include the name of each telephone number if they’ve programmed the corresponding name to that phone number, then users could personalize each individual text - which would help mass texts feel more personal and helpful for people in sales positions who are trying to disseminate advertisements.
1 vote -
Automated User Provisioning Simplification
Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.
It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.
If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…
0 votes -
Faxing Out Fillable PDF forms
Customer can fax a PDF Fillable Form.
2 votes -
Specific Error Message on Fax
Customer would like for our system to specify the error when not being able to send a fax.
1 vote -
Assign an external number for IVR menu
Customer wants to add an IVR menu but the direct number that's going to be assign to that specific IVR menu is an external or coming from a third party carrier (eg. TMobile)
2 votes -
Ability to support multiple number types to be added on the Call Flip
Due to the recent migration to the New Call Rule Service for User Extensions, the ability to add multiple number types to call flip is no longer available. Call Flip only supports User DLs and PSTN numbers after the migration.
Looking to have the following number types to be added to the call flip:
User DIDs
Co-worker DL/DID
Company numbers
Group DIDs (CQ, IVR, DLG, etc)2 votes -
Multi site number view
A feature in to view the numbers assigned in a multi-site without searching for the site number for easier view access in the web portal
2 votes -
Ability to forward the calls to an external number but not the fax
Calls would be forwarded to an external number but the Faxes will remain at the extension.
3 votes -
Support case overview for entire group of federated accounts
Is there a way that I can have visibility and the ability to comment on ANY and ALL support cases that our users create in RingCentral support - irrespective of which Stacks company and account they are part of?
1 vote
- Don't see your idea?