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9677 results found

  1. Resending Voice mail to preferred email address, feature where user will have option to redeem the voicemail messages transcription to their preferred email address

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  2. The customer wanted to have her Secondary Fax number used as an Outbound Fax Caller ID with other extensions on the account and at the same time to keep it as a direct fax number dedicated under her extension to receive fax.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  3. We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    69 votes

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  4. Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.

    7 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. Hello team,

    Hey guys

    Can you create an option that disables the deletion of text messages? This is very important to keep a record of all talk between agent and customer.

    Thanks

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    20 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  7. Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.

    At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.

    Many users computers are connect through the phones so rebooting the phones cause the computer…

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  8. Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    19 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  9. We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.

    8 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. There should be an option under Email-to-Fax where-in you can add just the email domain (Ex. @linksattuscaloosa.apartments) on the Email addresses permitted to send faxes so that everyone with email addresses on the same domain can send faxes using the extension's assigned fax number/numbers.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  11. It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Create a feature that allows super admin of the account to see, which users are downloading their call logs through an archiver

    3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  14. Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.

    8 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. separate call recording greeting per site

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. calls from answering service are forwarded to customer s ring central number, so staff can answer their calls. but if no staff is available to pickup the call, the forwarded call should be able to retrieve the said call after a number of rings so the caller can leave a message on their answering service and not RingCentral.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.

    5 votes

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  19. To view and assign Call log permissions for managers to view only their Agent' phone calls

    1 vote

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  20. Instead of displaying company number, we would like to customize it.

    4 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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