12542 results found
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Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
1 vote -
Include All Phones on the Licenses and Inventory Report
We recommend enhancing the Licenses and Inventory Report to include all provisioned hardware, specifically ensuring that BYOD and manually provisioned devices are captured alongside standard inventory. Currently, the report omits devices lacking pre-registered serial or model numbers, creating critical data gaps for customers performing End-of-Life (EoL) tracking and hardware audits. By ensuring the report consistently exports the model, serial number, phone number, and extension details for every device on the account, RingCentral will provide the comprehensive visibility required for enterprise-level asset management and lifecycle planning.
10 votes -
Update call queues by CSV
Requesting a way to update call queues in bulk. A way to upload a CSV that can update existing managers, members, notification settings, and other settings.
A lot of the call queues require different settings, so a template wouldn't work.
An import/export option would be nice to review all current settings and to apply new ones across all call queues.1 vote -
Add 35s and 40s Ring Duration Increments for Call Queues
Request to enable specific timing intervals of 35 and 40 seconds within the "Wait time in queue" configuration. This is a business requirement for the Director of Patient Services to provide more granular control over call routing and escalation logic for center queues.
3 votes -
When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted
When someone is trying to access the account with a new device, he would like to get a notification and that person can only access it once he gives permission.
8 votes -
afficher le total au complet ou avec des pages 1000 contacts minimum
afficher le total au complet ou avec des pages 1000 contacts minimum
1 vote -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
7 votes -
Mandatory Set Outbound ID at User Creation
We have several accounts around the world with all accounts having Multi-Site enabled. We have no use for the default account numbers as outbound ID's yet all new accounts get that number as default. It would be great if it was mandatory to set an outbound ID for the new user account when multi-site settings are enabled. This would avoid the default use of the company number which impacts on reporting if the correct outbound ID is forgotten to be set. A drop down list of site numbers for the new user would be ideal.
1 vote -
Keypress options when transfer fails.
We would like to have an option for the customer to press a button to leave a voicemail or return to the call queue when a call transfer fails.
Example:
A call comes in to the call queue, we need to transfer it to an agent, we transfer it and if the agent is unavailable after certain amount of rings a prompt will be presented to the customer to leave a voicemail press 1 or to return to the call queue press 2.
2 votes -
Set a designated line key for specific calls.
The customer wants to set available lines for dedicated calls without adding/assigning additional phone numbers.
Line 1 for direct calls.
Line 2 for call queue calls.
Line 3 for system calls.2 votes -
Analytics reporting for "Press 1" Callback selections in Call Queues.
Enable visibility in Analytics to track how many callers choose the callback option. Goal: Currently, it is difficult to measure how many users are utilizing the "Press 1" callback feature versus staying on the line. Adding this to the reports would help in analyzing queue performance and staffing needs.
7 votes -
Renaming an existing Group SMS
The ability to rename an existing group SMS. They cannot rename an existing Group SMS since they have exceeded the Group SMS limit of 30.
3 votes -
Feature Request: Real-Time Queue Visibility in RingEX Desktop App
Dear Product Team,
We would like to formally submit a feature request for RingEX.
Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.
We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:
A built-in real-time queue display within the RingCentral desktop application (enabled via permission or…
3 votes -
Admin Access to User Fax Messages with Enforced SSO
Description:
For accounts where Single Sign-On (SSO) is enforced as the login method, there should be a way for Super Admins to access fax messages received by user extensions.Use Case / Justification:
In situations where users are unable to attend to their faxes due to unforeseen circumstances (e.g., hospitalization, extended leave, or emergencies), Super Admins should have the ability to access these faxes without logging in as the user. This ensures business continuity and prevents important communications from being missed.Proposed Functionality:
Super Admins can view or download faxes received by any user extension in the account, even when…
2 votes -
Ability to Increase Number of Rings to 5 Minutes in User Extension
DETAILED REQUEST:
Currently, RingCentral does not provide the option to extend the number of rings before a call is sent to voicemail or forwarded.Request:
Enable a configurable setting in the IVR, call queues, or user extensions to increase the number of rings up to 5 minutes before routing to the next step (voicemail, call forwarding, or other destinations).
Benefit:
This would give organizations greater flexibility in handling calls, ensuring that calls are not prematurely routed or missed, and supporting use cases where longer ring durations are operationally necessary.1 vote -
Enhanced Visual IVR Workflow Including Destination Logic
Currently, the Visual IVR Editor in RingCentral only supports routing based on IVR keypresses. There is no option to define detailed logic for the destination extensions, such as call queues, user extensions, or conditional routing based on extension attributes.
Request:
Enable advanced workflow capabilities in Visual IVR to allow configuration of destination extension logic, including call queues and individual user extensions.
Maintain the existing keypress routing while adding the ability to define detailed destination behavior.
Benefit:
This would allow organizations to design more complex IVR workflows without requiring additional manual intervention or separate call routing configurations, improving efficiency and reducing…1 vote -
Vanity number for AU account
We need a vanity number for au account, checking in the admin portal option for requesting for a vanity number is not available, please add option for us to request for a vanity number
1 vote -
Current Call Routing and Hunt Group Layout
Is there a way I can get a current diagram or call flow showing the phone setup as it is now?
It should include the current numbers, where they are routing to, the hunt groups, and any other relevant call paths.1 vote -
AI Transcription
Get DeskPhone AI Transcriptions in the Desktop App Just like the call logs and recordings.
1 vote -
Caller ID
(RingCentral Multi-Site Caller ID Display Enhancement Request)
For a multi-site account, please implement a way to have the RingCentral site caller ID number display on the first line and the caller's caller ID display on the second line, instead of the site caller ID and caller's ID displaying on one line.
If possible, have the caller's phone number display on the third line.3 votes
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