9342 results found
-
Ability to provision multiple phones to one digital line.
Ability to provision multiple phones to one DL. Customer does not want hotdesking since once you use the phone for hotdesking, there is still a fee0
3 votes -
Create Call Handling Fixed Order Groups
In Call Queues / Call Handling / Fixed Order: Create Fixed Order Groups (2 or more) that allow the top people within a group to equally share the distribution (and workload) of the most calls. Only when all members of the first group are busy, do members of the secondary groups receive calls. Fixed Order Groups allows a business to favor their best people (not person) and improve overall performance and team moral.
1 vote -
Edit contacts on external company directory
I wanted to update the names how would I do that? I tried updating them through a new upload but it didn’t change anything.
2 votes -
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension would be a highly beneficial feature. This would allow users to access and review their previous conversations, messages, and interactions even after an extension has been removed or uninstalled. Furthermore, providing the ability to download and save message logs before deleting an extension would ensure that valuable data and information is not lost permanently. This feature could be particularly useful for individuals or organizations that need to maintain records or archives of their communication history for various purposes, such as compliance, auditing, or…
3 votes -
Salesforce Call Routing
Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.
2 votes -
Allow External directory contacts to be saved as quick contacts.
Some of our users only use a portion of the external shared contacts directory that we have applied for all the users (different departments use different contacts.) They would like to be able to add from the external shared contacts directory to their personal quick contacts .
5 votes -
Purchase Indian Local Numbers.
Purchase Indian Local numbers.
Currently, RingCentral only offers Toll-free Indian numbers. It would be great to also have an option to configure India DID ranges to RingCentral platform.
2 votes -
Holiday Schedule
I simply want to create one schedule for our main company lines that includes holidays, have all company numbers subject to that schedule, AND route calls from specific numbers to the appropriate departments during open office hours. Without having to set up multiple holiday schedules for each queue.
2 votes -
An option for a user to manually play an announcement while in an active call
A feature allowing a user to manually play an announcement during an active call, with the assurance that the audio announcement will be captured by the automatic call recording.
2 votes -
Reports for number of calls being received per user.
I was hoping you could help me figure something out - we want to generate some reports about how many calls each user is receiving, but we're running into an issue
Right now our main number call handling is set to route to a receptionist user, then the receptionist transfers calls to the intended recipient - seemingly a pretty normal office configuration
But when we generate a Performance Report in Analytics, it shows that any call coming into the main number is being counted as a call to the Receptionist
We can't accurately gauge who is taking calls when they're…
1 vote -
Assign 2 desk phones with 1 line
Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.
13 votes -
Enable Direct call announcement for external numbers
When the Direct call announcement is switched on, the external number under the ring setting on the extension cannot receive/answer the call.
1 vote -
1 vote
-
Allow user to hide the name of the send on fax cover page
We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page
4 votes -
Inbound Caller ID
Customer would like their caller id to show when their clients are calling them
1 vote -
Ability to change display name on phone
Ability to change display name on phones, instead of showing direct number at the top it should show the name of the user extension
1 vote -
Transfer call via name and not extension number
Customer would like to have a way to transfer calls via name and not by extension numbers
1 vote -
BT Cloud phones connect to external devices
The customer wanted to connect their BT Cloud phones to a Ring Bell and a Bluetooth speaker so they could hear the phone's ringtone anytime they received an incoming call.
2 votes -
To include Saudi Arabia in RingCentral International Numbers Supported Countries
The customer would like to assign an international phone number for their employee based in Saudia Arabia.
Informed that Saudi Arabia is not part of Supported RingCentral International number.
Submitted this feature request on behalf of the customer so that they may be able to work with their Saudi Arabia-based employee in the future through RingCentral
1 vote -
Block calls with no caller ID on Super admin extension
We need to apply the option "Block calls with no caller ID" to run only in the direct number of the Super admin extension 101 however the option applies on all the extension of the account, as we have consulted support currently that is an expected behavior It would be nice if there is an option in the admin portal where we can choose the extension where this will apply and for it to be applied on all extension when set in the super admin
1 vote
.png){kind=link}
- Don't see your idea?