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  1. A feature in web portal to view all user extension settings in a logs type format

    2 votes

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  2. Translate abbreviations in voicemail to text as abbreviations only. For example, it generally translates "PA" to Pennsylvania, which is not what we intended.

    2 votes

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  3. It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account

    1 vote

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  4. The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.

    1 vote

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  5. Transfer Extension Number to the different display of the deskphone

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. When sending out faxes, the caller ID shows as (631) 676-1623. It should show the Toll-free number as the caller ID as this confuses the recipient of the fax.

    1 vote

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  7. Hello,
    So a option that I see would help users who are not as tech savy.

    On Demand Call Forwarding, when my call queue is active for the office and I am the only user in the office today and I have to leave the office... there should be a option for me to press a code on the phone to auto forward the call queue to another location without typing any number or changing anything manually.

    It should be automatically forwarding once the user presses on the deskphone for example *30 and all calls forward to my main office.…

    2 votes

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  8. Customer would like to forward all SMS of a user that no longer works on their company to a different user extension

    5 votes

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  9. Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    17 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  10. 2 votes

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  11. A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.

    3 votes

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  12. Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.

    We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.

    Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…

    1 vote

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  13. Hi there! I just had a quick question.. I am trying to use first orion to register my business so that my RingCentral phone numbers will show the business name when my agents outbound. They are asking for me to select a Service Provider but RingCentral does not come up as an option.

    1 vote

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  14. Allow your Presence to be individually auto scheduled, ie. work hours, days off, etc.

    2 votes

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  15. To have the ability to restrict users from deleting their voicemail messages or set them to read only. Or another option would be an email notification sent to admins every time a user deleted their voicemail message so admins can check with them and have at least notification or documentation.

    1 vote

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    • I need a user extension to be accessible by multiple users.
    • They all have their own user extension and their emails are used for that, but they all need to sign into a separate account at different times
    • Is there a way to do this?
    • I can't re-use any of their email addresses it looks like for the two-factor log in
    1 vote

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  16. requesting to have a seperate tracking of abandoned call and transfer to external number for call queue in performance report because what is happening when call queue member did not answer the call is being forwarded to the external number and even if external number answer the call in performance report it still shows as abandoned call

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.

    6 votes

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  18. Add a refresh button to the RingCentral app, so users can update account changes—such as devices, numbers, or user details—without having to log out or close the app.

    1 vote

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  19. Remove the primary number as the outbound caller ID of all users, and a capabilities allowing users to select specific numbers from their inventory instead.

    1 vote

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