13228 results found
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Respect "Forward All Calls" Settings for Call Queue Members
Currently, when an inbound call is routed through a call queue, the system skips any queue member who has enabled the Forward All Calls (FAC) feature, immediately offering the call to the next available agent.
This request is to modify that behavior so that queue calls respect individual member routing rules. If a member has "Forward All Calls" active, the queue should route the call to that member's designated forwarding destination rather than bypassing them.
6 votes -
Extend Retention for SMS Exporter
Problem
The current SMS Exporter is limited to 5,000 messages or 90 days, which makes it difficult for organizations that need longer-term access to SMS history for compliance, audits, customer service reviews, or operational reporting.Proposed Enhancement
Introduce an Extended SMS Archive mode that allows administrators to:Export SMS history beyond 90 days
Remove or significantly increase the 5,000-message limit
Run incremental exports (export only new messages since the last export)
Schedule automatic exports to cloud storage destinations
Export in multiple formats (CSV, JSON, PDF)
Filter by extension, phone number, department, or message directionAdditional Features
Search messages before exporting…
4 votes -
Add option to automatically mark faxes as "Read" upon successful automatic printing
We use the "Automatically print incoming faxes" feature in our pharmacy so that paper copies act as our physical workflow queue. However, because the RingCentral app leaves all automatically printed faxes as "Unread," our digital application is constantly cluttered with massive unread message badges.
Please add a checkbox under Settings > Fax that allows users to toggle: "Automatically mark incoming faxes as read once sent to the printer." and unsuccessful printed file should be marked *** unread. This will prevent staff from getting confused which file will iss missing.
5 votes -
OTP FOR PURCHASE
Request to implement an OTP verification step when purchasing devices through the Admin Portal, as an added security measure to prevent unauthorized charges and ensure proper authorization for all device purchases.
2 votes -
RingEX - Global A2P SMS Routing & APAC Local Number Provisioning
The Problem
An enterprise e-commerce client (~5M global customers) is attempting to send automated, event-triggered Application-to-Person (A2P) SMS messages to Australia (AU) and New Zealand (NZ) at a volume of 10k–20k messages/month.Currently, the platform's upstream carrier architecture restricts outbound SMS to these regions to Peer-to-Peer (P2P) routes only. As a result, automated traffic is blocked by international carrier matrices. Furthermore, internal logs falsely mark these blocked messages as successfully "Delivered," and Campaign Registry (TCR) constraints prevent the client from registering local AU/NZ numbers to bypass these filters.
Proposed Solution & Key Capabilities
Global A2P Routing Integration: Partner with tier-1…1 vote -
update the max wait time to have 45 secs
Option to add 45 secs, more increment option or have custom field for call queue max wait time.
1 vote -
Send email notifications to the super admin if users delete call recording
when users deletes the call recording, the super admin should be notified via email.
4 votes -
Flexible use for a toll-free number for both US and Canada
We should make sure our toll-free number is open to both the US and Canada. Toll-free numbers should work across both countries for free, meaning a Canadian caller won't be charged for dialing a US toll-free number, and a US caller won't be charged for dialing a Canadian toll-free number. It requires no international codes, just dialing the standard toll-free number.
1 vote -
Ability to share folder from a user's HUD
Ability to share folders from a user's HUD in the App with others so they don't have to build them.
1 vote -
Ring Type Settings for Call Queue Members
Feature Request:
Ability to set the Ring type of Call queue membersDescription: Add the ability to set the ring type to "Silent" for individual call queue members. This allows each member to choose whether their desk phone rings audibly or only flashes/blinks during an incoming call queue routing.
Business impact: Front-line staff can handle in-person clients professionally without a background chorus of ringing phones. They can discretely monitor the queue via visual blinks and pick up calls only when free, maintaining a premium, undistracted experience for the customer standing right in front of them.
2 votes -
Disable Account Validation for Specific Users
Option to disable Account Validation for specific Users.
1 vote -
Task & Message Deletion Audit Trail in RingCentral Chat
Problem
Currently, when a task or message is deleted in a RingCentral chat, team members may not know who deleted it or when it was removed. This can create confusion, especially when tasks disappear unexpectedly.Proposed Solution
Add an Audit Log or Deletion History feature that:Records who deleted a task or message.
Shows the date and time of deletion.
Allows admins or team owners to view deletion history.
Optionally provides a "Recently Deleted" folder where deleted tasks can be restored within a set period.Permission Controls
Add granular permissions that allow administrators to:Choose who can delete chat messages.…
1 vote -
Allow main number as SMS sender ID for Canadian numbers
Aside from allowing the main number status to SMS Send and Receive, allow use of the same as SMS Sender ID for Canadian numbers
1 vote -
sender should received notification that fax has been received successfully
sender should received an email notification that the receiver successfully received the fax that was sent.
2 votes -
1 vote
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Request original STT for compliance requirements.
Request original STT for compliance requirements.
1 vote -
AI Receptionist Verbal Phrasing
Description: > Currently, the AI Receptionist has a hardcoded verbal transfer phrase that uses the word "receptionist" when routing calls. Many corporate clients require a more generic or tailored phrase (such as "a team member") to align with their brand identity.
Requesting a feature enhancement within the Admin Portal configuration layout to allow account administrators to customize or override this specific verbal transfer text-to-speech string. This will resolve a common UI limitation, improve customer branding flexibility, and significantly reduce technical support escalation volume regarding AIR configurations.
4 votes -
Live Reports Enhancement
We would like the Live Reports widget to display user extension status, identify the next recipient in the call queue, and provide combined user and call queue details in a single view.
2 votes -
Ability to display contact name as display information in call queue
Ability to display contact name as display information in call queue
1 vote -
ability to turn off automatic call recording during calls
Option to turn off the automatic call recording during calls
5 votes
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