12266 results found
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Reduce the beeping sound
There should be an option to reduce the volume or sound of the outbound recording beeping sound during an outbound call. The loud beeping sound distracts some of the customers' clients while in the middle of a conversation.
1 vote -
Allow Voicemail Greeting Recording Using Internal Extensions
Currently, when recording a voicemail greeting using the ‘Record via Phone’ option, the system requires an external PSTN number. Internal RingCentral extensions or company numbers cannot be used, resulting in a connection error. We are requesting an enhancement that allows administrators or authorized users to dial in using an internal extension to record voicemail greetings for Call Queues and Groups. This would improve usability, reduce dependency on external numbers.
1 vote -
Option to Suppress 911 Notifications During Scheduled Testing
Customers performing required monthly or periodic testing of physical 911 buttons are unable to prevent emergency notifications from being sent. This creates operational noise, unnecessary alerts to internal stakeholders, and requires coordination with local PSAPs for every test.
Requested Enhancement:
Introduce an optional setting that allows administrators to temporarily suppress 911 alert notifications (email/SMS/internal alerts) during scheduled or admin-approved test windows while maintaining compliance and safety safeguards.
Justification:
Reduces unnecessary alarm and confusion during compliance testing3 votes -
Turning off E2EE for phone calls in the desktop and web app or mobile
Currently, end-to-end encryption (E2EE) for phone calls in the RingCentral desktop, web, and mobile apps cannot be turned off once it has been enabled during an active call.
The customer has requested the ability to disable E2EE after it is turned on during the call, as there is currently no option to revert it back to standard encryption without ending the call.
This limitation affects call flexibility and access to certain features that are unavailable when E2EE is enabled.
1 vote -
Group SMS - Enable the ability to see all replies from internal numbers in a Group SMS thread that involves an external number.
Use Case:
Currently, when multiple internal users reply to a group SMS with an external contact, not all internal replies are visible to the group. This makes it difficult to track communications and follow up effectively. Having a centralized view of all internal responses would improve collaboration, reduce missed messages, and streamline communication with external contacts.Benefit:
Improved visibility of internal communications
Reduced chances of duplicated responses
Enhanced team collaboration and accountability
3 votes -
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
2 votes -
Call restriction for internal call (extension to exteniosn)
Option for Call restriction for internal calls (extension to exteniosn)
Limit or restrict users for calling and receiving internal call from other user extension.1 vote -
Disable Sign Out in the RingCentral Mobile App
It should be possible to disable the sign-out feature in the RingCentral mobile app.
1 vote -
Workflow builder for Company Greeting
If an account has the auto-receptionist routed to Company Greeting and then receives a call that gets disconnected while at the company greeting phase, a missed call is generated. There should be an option to create a workflow builder when the call is just at the company greeting phase.
1 vote -
Additional Appointment booking link field for other languages in 1 AI Receptionist Extension
My AI Receptionist handles English and Spanish calls. I wanted appointment booking link sent in Spanish for Spanish customers and English for English speaking customers. Currently, there is only one appointment link field in the portal.
3 votes -
External Contact Export Edits
Include the ability to add or change an external contact field without having to re-download the entire .csv file to make a change for just one user. Perhaps add an option to edit an external contact list in the admin portal page where you can add > extend the list > remove an external contact > or make modifications to the external contact list individually for one user if needed; without having to modify the entire .csv file. Seems like this is a waste of time when this could be done at an individual basis and would also lessen the…
1 vote -
"Find & replace all" button for AI Notes
For AI Notes, it's pretty tedious to edit and replace every misspelled name or word. However, if a find & replace all button to fix this issue.
1 vote -
Zero Dialing on Answered Calls/On Hold
We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.
2 votes -
Disable Call Notes Email Notification.
Option to DISABLE the Call Notes Email Notification on an Account level, not giving their users the option to just turn it back on after turning it off.
1 vote -
Add the length of time a caller has been on the line as a third option on the caller ID display
Add option to report on which IVR option(s) a customer chooses during a call. This would greatly enhance the ability to determine whether IVR changes are effective.
1 vote -
Retrieve SMS Logs for 2023 and beyond
There should be an option to download SMS logs for the past years.
1 vote -
Block Group SMS
Ability to block a Group Text that involves all the numbers on it.
2 votes -
Large Fax - 20,000 recipients
We are needing to send a large single page fax to over 20K recipients.
2 votes -
MS Teams: Ring Physical Desk Phones for Internal Microsoft Teams Calls (Direct Routing)
Description: We are using the RingCentral for Microsoft Teams (Direct Routing 2.0) integration. Currently, calls made from the PSTN (external) correctly ring both the Teams app and the user's physical desk phone.
However, when a call is initiated internally (Teams-to-Teams) or via a Teams IVR, the call stays entirely within the Microsoft cloud and does not route through the RingCentral network. As a result, the physical desk phone does not ring.
The Ask: We need a configuration option to route internal Teams calls through RingCentral (or fork the signaling) to ensure the physical desk phone rings simultaneously with the Teams…
5 votes -
Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.
We have call groups set up to a user extension and I only want to receive call notes for the calls that came in to this extension regardless of whoever the user within the group answers the call.
But I don't to set up call notes notification to all of the user extensions that are part of the call group because I don't want to receive call notes when their direct numbers or extensions are dialed.
4 votes
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