11696 results found

1. Ability to Generate and Export a List of All Teams in the RingCentral App

   how do i get a list of all of the teams in ring central

   I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates

   Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to identify duplicates, clean up unused Teams, and maintain a more organized environment.

   how do i get a list of all of the teams in ring central

   I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates

   Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to… more

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2. Device warranty information under admin portal

   Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?

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3. Request to allow address information in the Name field during Personal contact import.

   The current system rejects this format, for which is an issue for customers who use addresses as contact names.

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4. Option to Upload Documents Within the Workflow Builder

   We propose enhancing the workflow builder by adding a feature that allows customers to upload files directly into the system or workflow.
   This functionality would enable the uploaded files to be automatically sent to their respective clients.
   Additionally, clients would be able to respond by attaching completed forms or relevant documents, which would then be automatically received by the original customer through the system.
   Implementing this feature will significantly improve the efficiency and functionality of the workflow process, providing a seamless and automated method for document exchange.

   6 votes

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5. Call queue user limit increase up to 70 or 100

   Call queue user limit increase up to 70 or 100

   We are needing to increase the amount of users that are able to be in our "overflow" call queue to 70. I believe it is currently set to 50. Can someone please help with this?

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6. advance call queue

   Customer must have an option where the customer can enter the phone number and requested for a call back when representative is available.

   -must include:
   Position In Queue: Callers know their exact spot.
   Estimated Wait Time: Callers get clear expectations.
   Callback: Customers can opt for a callback without losing their place.

   3 votes

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7. Update the CNAM data base for 3rd party Number

   When calling a RingCentral number from a personal number, it's showing an incorrect caller ID. But When calling a other 3rd party number it shows the correct caller ID.

   2 votes

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8. Change the name for the numbers in the RC app when choosing the outbound caller ID

   We are using the RC app for some time now, every time we try to call outbound and choose what caller ID to use it only shows the number as Direct number, primary number, we would like to be able to set a name for the number so we can easily remember which location the number is assigned to.

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9. Call Log Report for External Numbers (forward calls)

   Generate an accurate call logs that includes results for call forwaded to an external number

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10. Ability to toggle off the email notification received by the main super admin for account changes

    Ability to toggle off the email notification received by the main super admin for account changes

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11. Block incoming calls from U.S. phone numbers to Canada

    Block incoming calls from U.S. phone numbers to Canada

    Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating from the U.S. We’re looking to reduce this volume and ensure our lines remain available for legitimate Canadian customers.\n\nThe incoming phone numbers vary constantly, making manual blocking ineffective. We’re looking for a more scalable solution to filter or block these calls efficiently."

    Block incoming calls from U.S. phone numbers to Canada

    Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating… more

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12. While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need t

    While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need to edit some information.

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13. Voicemail Email Notification Password Encryption

    Ability to have a password on the files sent via email for voicemail notification.

    3 votes

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14. RingCentral phone app for windows view

    I want to have the old RingCentral app view that only had a small rectangular window. since the new app is consuming a lot of space on my monitor

    •  

    2 votes

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15. User-Initiated Do Not Originate (DNO) List Submission

    Current Functionality:
    RingCentral's platform does not currently provide a user-facing option to directly submit or request that a company's numbers be added to a "Do Not Originate" (DNO) list. This process is typically managed through external industry-level databases and regulatory bodies, often without a streamlined user interface within the communication platform itself.

    Requested Functionality:
    We request the implementation of a feature within the RingCentral Admin Portal that allows customers to easily submit their "inbound-only" numbers for inclusion on a reputable "Do Not Originate" (DNO) list. This would be a proactive measure to protect our customers' brand reputation and prevent their numbers from being used in illegal robocalls and scamming activities.

    Use Cases:
    1. Major Bank/Financial Institution: The bank's widely-publicized, inbound-only customer service numbers are frequently spoofed. By adding them to the DNO list, they can prevent fraudulent outbound calls from appearing to be from their number, reducing scam incidents and associated customer calls.
    2. E-commerce Company: The company's toll-free support number is being used in a widespread robocall campaign. The support team is overwhelmed with calls from confused and angry consumers. Submitting the number to the DNO list would block these fraudulent calls at the carrier level.
    3. Government Agency: A federal agency's main phone number, which is only used for inbound inquiries, is being spoofed to run a phishing scam. Adding the number to a DNO list would protect citizens from these scams.

    Priority: High - This feature addresses a critical and growing problem in the telecommunications industry and is a high-value offering for our enterprise customers.

    Impact: Improved customer satisfaction, enhanced brand reputation for our clients, and a stronger, more secure communication ecosystem.

    Current Functionality:
    RingCentral's platform does not currently provide a user-facing option to directly submit or request that a company's numbers be added to a "Do Not Originate" (DNO) list. This process is typically managed through external industry-level databases and regulatory bodies, often without a streamlined user interface within the communication platform itself.

    Requested Functionality:
    We request the implementation of a feature within the RingCentral Admin Portal that allows customers to easily submit their "inbound-only" numbers for inclusion on a reputable "Do Not Originate" (DNO) list. This would be a proactive measure to protect our customers' brand reputation and prevent their… more

    2 votes

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16. Disable "Connecting" Message for Internal Calls

    Current Functionality:
    When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.

    Requested Functionality:
    Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.

    Use Cases:
    1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an unnecessary pause.
    2. Internal Transfers: When a customer service agent transfers a call to a colleague, the internal "connecting" message can feel jarring and unprofessional.
    3. High-Frequency Callers: Sales and support teams who rely on internal collaboration for every customer interaction are negatively affected by the constant message.

    Current Functionality:
    When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.

    Requested Functionality:
    Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.

    Use Cases:
    1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an… more

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17. IVR Multi digit

    The customer is requesting to have multi-digit keypress options configured for their RingCentral IVR.

    1 vote

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18. Automate and Link videos in the help section of the RC App in the correct language according to user's language settings

    Automate and Link videos in the help section of the RC App in the correct language according to user's language settings

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19. Option to disable/remove the verbiage such as OPT-OUT from MMS

    Option to disable/remove the verbiage such as OPT-OUT from MMS
    There is no option to disable/remove the additional verbiage in a MMS group chat.
    When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
    There must be an option to disable or remove it in every MMS being send

    9 votes

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20. show extension when transferred

    Ability to just show the extension of the user when transferring calls internally

    2 votes

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