13228 results found
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Drop 1st call and Answer 2nd incoming call / Release 1st call and Answer 2nd incoming call on Mitel deskphone
Drop and Answer / Release and Answer: This completely disconnects (hangs up on) the first person so you can immediately pick up the second incoming call.
5 votes -
Separate Alert Timer Settings Per Call Queue Pickup Member
Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.
In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator…
2 votes -
add fields in the the fax template
I’m trying to add a field to the sample e-fax cover page document and don’t know how to. That level of detail isn’t in the instructions.
Also, the fields that are currently on the sample doc don’t all have a place to input them. I’d like to add the recipient and their company to the cover page, and that’s also not in the instructions.
1 vote -
Ability to assign a keypress in IVR to enter numerical sequence and send it via fax or email
A feature that will allow callers to enter numbers or numerical sequence in to a dedicated IVR keypress and send it via fax or email to the assigned recipient.
1 vote -
It appears that the phones are not receiving the required firmware updates
It appears that the phones are not receiving the required firmware updates. Based on the information available in the RingCentral portal, these updates should be applied automatically; however, that does not seem to be occurring in our environment.
3 votes -
Move message to a thread after posting
There is a feature implemented in RingEX messaging which allows messages to be posted in threads.
However, people sometimes still reply directly to the main chat.
In active teams where several topics are being discussed simultaneously in multiple threads, this can cause confusion and defeat the purpose of using threads.
It would be helpful to have an option to move messages to a specific thread after posting.
The ability to do this could be restricted, for example, to the author and/or the team admin.1 vote -
Hot Desking – Automatic Logout When User Logs Into Another Device
We are observing an issue with the Hot Desking functionality where the user session does not properly terminate on the original device when logging into a second device.
Current Behavior:
When a user logs in to a second Hot Desking phone, call functionality is disabled on the first device. However, the first phone still displays the user’s information and does not fully log out.Expected Behavior:
When a user logs in to a second Hot Desking phone, the first device should automatically log out and return to the login screen. This ensures the device is fully released and available for…6 votes -
Allow Custom Text Labels/Extension Names alongside Caller ID on Standard User Extensions
Description:
Currently, standard user extensions are limited to displaying either the incoming Caller ID or the Dialed Number, with the only modification being a numeric prefix. Advanced "Display Settings" (which allow merging a custom text label/queue name with the Caller ID Name) are exclusively restricted to Call Queues.Use Case / Business Impact:
We have users with direct-dial numbers assigned to their individual extensions who need to see both the Name of the Line (e.g., "Ext 101 Name") and the Caller's Name (e.g., "John Doe") simultaneously on their screen.Forcing administrators to build a Call Queue workaround for a single…
2 votes -
call queue access deskphone but not mobile, but get did calls to extension
Provide users with the ability to selectively disable RingCentral Call Queue notifications/calls on the Mobile App specifically, while still allowing those same queue calls to ring through to their Desk Phones and Desktop App. Direct extension dials and Direct Inward Dialing (DID) calls should continue to ring across all devices, including mobile.
1 vote -
Control for Automated "Auto Map Users" for Presence Sync Integration in the RingEX side
Presence Sync is the critical bridge unifying RingEX extensions with Contact Center profiles. When auto-mapping fails, it causes a disconnect in real-time agent availability states across both systems, breaking the seamless UCaaS-and-CCaaS integration that defines RingCentral's value proposition. Ensuring a reliable, automated sync control in RingEX side also guarantees a truly unified communication platform experience without creating manual administrative overhead for IT teams.
2 votes -
Company number and Auto-receptionist SMS recepient separeted
Allow Separate SMS Route/Recipient for Main Company Number and Auto-Receptionist
RingCentral should allow different text routing for the Auto-Receptionist number and the main company number so that SMS messages sent to each number can go to different recipients.
1 vote -
Auto-Purge Schedule for the "Deleted Items" Folder
Please add a user-level setting that automatically empties the "Deleted Items" folder on a regular schedule (e.g., daily, weekly, or after items have been in the folder for 30 days).
Currently, when I delete an item (voicemail, fax, or message) within the RingCentral app, it is simply moved to the Deleted Items folder. To permanently purge these files, I am forced to leave the app, log into service.ringcentral.com on a web browser, navigate to my messages, and manually empty the trash.
Value / Benefit:
Improves User Experience: Eliminates the redundant step of logging into the web portal just to permanently…
2 votes -
Streamline SMS Sending Workflow by Removing the Additional "Send" Confirmation Step
Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.
Problem Statement
When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.As a result:
Users frequently believe their message has already been sent after clicking "Next."
Messages remain unsent when users navigate away from the conversation.
Time-sensitive communications…2 votes -
Do not shorten the URL in every email sent to the users/admins
Do not shorten the URL in every email sent to the users/admins to avoid suspicion or confusion.
1 vote -
Shared inbox for Message Only Extension
SMS Recipients should be increased. Currently, only one user can be set to receive SMS on the site level. This is very inconvenient. Also, Message-Only Extensions should be allowed as SMS Recipients.
5 votesSites can be configured to have multiple recipients by acquiring a SMS Booster license for each of the recipients.
Support for Message Only Extensions shared inbox will be reviewed and aligned.
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Allow PSTN CNAM Preservation for Internal Calls Using Substitute Caller ID
Request the ability to preserve and display the PSTN CNAM associated with a configured Substitute Caller ID number when calls are placed to RingCentral users or devices.
Currently, internal RingCentral calls ignore the Substitute Caller ID configuration and instead display the caller's internal user profile or extension information. While this behavior supports internal directory functionality, customers would like an option to retain the PSTN CNAM of the Substitute Caller ID number for caller identification purposes.
This enhancement would provide greater flexibility for organizations that utilize multiple business numbers and rely on PSTN CNAM branding while maintaining existing internal calling features.
1 vote -
Turning off the AI notes announcement without recording a blank audio.
When turning off the AI notes announcement, there should be an option to toggle off a button or uncheck the feature without recording a blank audio.
2 votes -
RingCentral Workflow Builder to trigger automations on calls placed to internal extensions or other numbers within the same account
RingCentral Workflow Builder to trigger automations on calls placed to internal extensions or other numbers within the same account
1 vote -
Bring "Voicemail Screening / Live Pick-up" to Physical Desk Phones
Please add support for Answering Machine Emulation (Live Voicemail Screening) directly on physical desk phones. While the RingCentral desktop app allows users to listen to a live voicemail and "Pick Up" mid-message, this functionality is completely missing from hardware desk phones. Our users want the traditional ability to hear a caller leaving a voicemail over the desk phone's speaker in real-time and simply pick up the handset to interrupt the voicemail and answer the call. Bridging this gap between the cloud app and physical hardware would drastically improve daily call handling for busy offices.
1 vote -
Support Canadian Address Formatting in Contact Records
Currently, the contact address fields are hardcoded to U.S. standards, displaying “State” and “ZIP Code.” For Canadian customers, these fields should automatically adjust to “Province” and “Postal Code” when Canada is selected as the country. This enhancement would improve user experience and reduce the risk of data mapping issues with third-party systems and imported contact records.
Mr. Carlton Rance, owner of GroCORN.io, is among RingCentral’s early adopters and pioneering clients. He is also interested in strengthening the partnership with RingCentral, as future enhancements and implementations would be beneficial to both his organization and the platform.
3 votes
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