11475 results found
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Hide extensiojn number or use call queue extension number for internal calls
We need an option to hide or change the Extension of the Manager who is making an internal calls to show the Call queue extension instead of the calling extnsion number and phone number
1 vote -
Stop new users from registering accounts outside our system with their company emails
There has been a few instances where users have created their own account, and then when it hasn't worked come to me to set them up, and then I can't create them within the system because the email address is in use.
We would like to set something up so that emails in the @(company name).com domain can only be set up from inside our system or by the Super admin of the account.1 vote -
Two-Factor Authentication for Quickbooks
Two-Factor Authentication for Quickbooks
1 vote -
Ability to route the call to another extension after the caller left a voicemail message
Want to have the option in the call handling to route the call to a different extension after the caller leaves a voicemail message.
For example, after the user leaves a voicemail, they will hear the option "to be routed to the receptionist, please press 1."
1 vote -
Enable SMS from Philippines
We would live to have capability to have our PH number to be able to send SMS, however upon checking with technical support the SMS is not yet available for PH number, please add this feature for PH numbers.
1 vote -
Add back the Advanced Settings option in the RCV New Simplified Experience.
Add back the Advanced Settings option in the RCV New Simplified Experience.
After the update, the only way to access those advanced settings is via the admin portal.
Add them back to the Application.
1 vote -
chat message templates
I would like the option to create team chat message templates to reuse the messages easily with a click (similar to text templates).
1 vote -
Assign Toll-Free Numbers to Shared Lines
It would be better if we could have the ability to use Toll-Free numbers on shared lines, most especially if we have had the numbers for a long time and would like to utilize the shared line feature for incoming calls.
2 votes -
Support for SNOM PA1+ as a Provisionable Device
Please consider adding SNOM PA1+ to the list of officially supported desk phones within the RingCentral platform, particularly for Assisted Provisioning.
3 votes -
ability to add favorites on the actual phone
We paired the desk phone with the app and added favorites in the app. We can not see them on the phone. Is it possible to see the favorites we selected on the app on the actual phone?
2 votes -
AI note taking usage
As the phone administrator, a feature that provides visibility into how frequently the AI notetaking feature is being used across the organization would be helpful. This feature would support our internal digital transformation efforts by ensuring features like AI note-taking are effectively utilized.
2 votes -
Number Movement from Number Storage to Number Inventory
Ability to move Numbers from the Number Storage to Number Inventory without the need for a Temporary Number.
2 votes -
Yealink T54 Hotdesk phone Attended transfer
We have a case where we have Yealink T54s set up as a hotdesk device.
Issue is - We have enabled the config via the phone, Transfer Mode via DSS key (Attended) instead of the default "Blind"
As the phone is set up as a hot desk, when another user logs out and hot-desks back in as another extension, the Yealink phone reverts the setting to blind transfer. It seems that the phone is being reprovisioned, which causes the issue.
We wanted to have a way or option to disable this on the provisioning settings for Yealink phones, or statically…
1 vote -
Outgoing Voicemail recording.
Outgoing Voicemail should also have a recording on the Ringcentral Call log.
1 vote -
Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension
Ability for the admin to check what app their agents are logging
2 votes -
Tagging Calls via Dialpad
Tagging Calls via Dialpad
When we are accepting calls on RingCentral, - is there a way to do a Press 1 / 2 after the caller hangs up, to then that number pressed is stored in RingCentral?
For example, we do a phone call, the caller hangs up, we press the number 1 on our Dial Pad, and then is that dial pad press stored in RingCentral anywhere?
Or is there another way to Tag a call via the dialpad after a call ends?
2 votes -
IP Phone Do Not Disturb And Ring Groups
Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.
A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to…
7 votes -
Add centralized management of default desktop/extension/web application user settings
Allowing admins to set default settings profiles for our users would be wonderful from a management perspective. Currently we have to make instructions and give them to each user for them to set up their audio devices correctly, or have their extension for click to dial ring through the desktop app instead of their web browser.
Please consider adding this, thank you.
1 vote -
Logs or details for for Security event logs in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Security event logs
2 votes -
Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes
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