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  1. Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.

    Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Option to have be able to customize the access of the user for Analytic Report such as having the option of restricting the user to have a view only for a user or a call queue data report.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. You can only put max 25 templates. We would love to increase that, or even make it unlimited.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.

    I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.

    However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. 2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  6. Wanted to have option to remove primary number on the text from option for sending SMS. Furthermore, main number should be the only option on the dropdown when sending out text message regardless of the extension or user.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Ability to use call pick up on phones that are connected to ATA device.

    Brand: BT Business

    1 vote

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  8. Current Situation:

    In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
    This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.

    Problem:

    The ability to right-click and dial is not available for phone numbers in the subject line of emails.
    Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Call forwarding on a user extension should not carry over on a call queue they are a member of.

    1 vote

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  10. Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    14 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. We are trying to upgrade the firmware version of Poly Trio 8800 to 7.2.8.0031, but it keeps on reverting to 7.2.4 since the phones are assisted provisioned.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Some times a user needs more text messages, but I don´t want to buy the bundle for all the users, I want to be able to buy per users

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Marked as safe text message using this app

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  14. Agents are seeing in HUD that their calls are being monitored. We request to have the option to hide or remove agent's visibility that they are being monitored as it defeats the purpose of call monitoring.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  15. Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number

    Details : At the moment the contact phone on the user details is not allowing the Primary number of the extension to be its Contact Phone number. Every time it is saved it will say number not valid

    Current behavior : when saving the primary number as contact phone it gets error Please use a Valid number

    Brand : BT Business

    1 vote

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  16. Settings to Avoid International Call Charges on Your Mobile App

    Settings on mobile app to ensure to do not incur costs for international calls

    Hi. I've enabled international calling using the admin console. I wanted to check that using the mobile app wouldn't result in call charges as per guidance at

    https://www.ringcentral.com/gb/en/blog/ringcentral-answers/international-dialling-codes/

    ?

    Is there any setting on our iPhones or Samsung phones we need to change in order to ensure we do not incur costs for international calls ?

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Customer looking for a feature for deleted fax - to show the actual date when the fax were deleted in the folder for Deleted Items

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?

    2 votes

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  19. User is on the phone with their customer using an anonymous caller ID but the call suddenly got disconnected and they do not have an option to re-dial the number as it is showing as 'anonymous'. User would like to have an option to see the number or at least be able to call them back to continue with their business conversation.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Wanna have option to not show the name of the user who answered a call from the queue on the app.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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