12542 results found
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Enable External Shared Directory contact name resolution for inbound calls distributed through Call Queues.
Currently, External Shared Directory contacts do not resolve to caller names when inbound calls are routed through a Call Queue.
If a call is received directly by an extension, the External Shared Directory lookup functions as expected. However, when the same inbound call is distributed via a Call Queue, the caller name from the External Shared Directory does not persist to the receiving endpoint.
This significantly limits the utility of the External Shared Directory feature for organizations that rely on Call Queues for inbound call routing.
Most organizations that maintain a centralized main number route inbound calls through a Call…
3 votes -
self booking appointment with Microsoft, Smoke Ball and Ring Central
Want to know way round for self booking appointment with Ring Central and weblink for video conference for Microsoft outlook, Smoke Ball and Ring Central
1 vote -
Intelligent MMS Image/Video Compression
Request for Auto-Compression to Comply with 1.5MB MMS Limit
The Critical Issue
The RingCentral app currently enforces a strict 1.5MB combined limit for MMS attachments. In an era where a single smartphone photo is typically 3MB–8MB, almost every "untouched" photo upload results in a delivery failure. This creates a significant friction point for users in fields like construction, insurance, and healthcare who need to send visual proof quickly.Proposed Feature: "Smart-Fit" Compression
Implement a client-side compression tool within the RingCentral Desktop and Mobile apps that triggers when an attachment exceeds 1.5MB.
Logic: If Attachment_Size > 1.5MB, offer an "Auto-Resize for…
2 votes -
RingCentral official integration app with FreshService.
RingCentral official integration app with FreshService. The current options are a paid app by Loyally and Zapier,
1 vote -
Access SMS for Site Numbers
There should be an option to access SMS sent to site numbers.
1 vote -
increase maximum devices allowed to add on a paging group
Ability to add more than 25 devices on paging group
1 vote -
Hide Guest and Teams on contacts on RC App
Hide Guest and Teams on contacts on RC App to avoid confusion to users
2 votes -
Export Call Queue Tree
Ability to have an option to export or download the call queue tree set up like IVR.
4 votes -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
3 votes -
Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
external directory numbers in dial by name directory
Have dial by name directory work with External Shared Contacts directory
2 votes -
Inherit Member "Ring Group" Settings for Call Queue Routing
Currently, when a call is routed through a Call Queue, RingCentral ignores the individual "Call Handling & Forwarding" (Ring Group) settings of the queue members. For users who utilize external AI assistants or automated answering services tied to their personal extension, this creates a major gap in coverage where queue calls go unanswered by the AI.
Proposed Functionality:
Provide a toggle within Call Queue settings (e.g., "Respect Member Forwarding Rules") that allows the queue to recognize and trigger external numbers or AI assistants added to a member's personal ring group.Use Case / Benefit:
Many businesses now use third-party AI…2 votes -
For BT : Customizable Softkey Layout for Cisco Phones
Feature Request: Customizable Softkey Layout for Cisco Phones
We would like to submit a feature request regarding the softkey configuration on Cisco phones.
Currently, the softkey layout is predefined and follows RingCentral’s standard design, with no option for customization. While this standardization ensures consistency, some customers have expressed a strong preference for the ability to modify the softkey layout according to their specific workflows and operational needs.
We request the introduction of a feature that would allow administrators (or users, where appropriate) to customize the softkey configuration on Cisco phones. This could include:
Reordering softkeys
Adding or removing specific softkey…
1 vote -
Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders
Right now it's possible to change the color of custom folders you create in the app.
Please make it possible to also edit the color of the default folders FAVORITES, DIRECT MESSAGES, TEAMS.1 vote -
Expansion modules on W76P
Please advise the import of the expansion module configuration in phone settings?
and if we add a handset do we need to change expansion module (and if we have 5 where to select 5?)
1 vote -
Detailed call reporting with the recipient's carrier, country and caller ID name
We need a batch carrier/line‑type (LRN) and CNAM lookup for the attached list of external numbers dialed from our RingCentral account.
What we need returned per number:
• Current Serving Carrier (OCN if available)
• Line Type (e.g., mobile, landline, fixed/non‑fixed VoIP, toll‑free)
• Caller Name (CNAM), if supported
• Country (assume US unless otherwise indicated)Input attached: uniqueoutboundnumbers.csv with columns DialedDigits, DialedNumber. This would help us calculate precise % of outbound dials to mobile vs. non‑mobile.
4 votes -
Keep "Available" status even when signed out of the RingCentral App
Please enable the 'Offline Presence' feature for my account/extension so my status can reflect call availability even when I am signed out of the app.
1 vote -
URGENT! Please, to be able to print text message history (including color pictures) using pdf format NOT ON TXT FORMAT AS IT IS AVAILABLE.
Printable message histories with color images are valuable for businesses for practical, legal, operational, and customer-facing reasons.
1 vote -
Allow more File types and file size limit for SMS
Should have more options of what file types to send and have more limit for the file size.
1 vote -
SMS Outbound ID for Hubspot
Provide the ability in the RingCentral–HubSpot integration for users to select a specific outbound SMS number for automated messages within HubSpot workflows.
2 votes
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