12542 results found
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RingCentral App: Can features be customized?
Subject: Can features be customized?
Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.16 votes -
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
4 votes -
Automation: Adding and Deleting User Extensions
Adding a user/extension automatically with all necessary configuration and provisioning settings.
Deleting a user/extension automatically when no longer needed, ensuring proper cleanup of system records.
1 vote -
External number to have screen caller feature
Requesting to allow external number to have screen caller feature when number is added on a user ring settings
2 votes -
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
20 votes -
2 votes
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Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
2 votes -
Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)
The customer is requesting the ability to configure and enable multiple Single Sign-On (SSO) Identity Providers (IdPs) simultaneously within a single RingCentral account.
Currently, the Admin Portal only allows for one active SSO configuration (e.g., exclusively Microsoft Entra ID or exclusively Google Workspace). This customer requires a hybrid environment where some users authenticate via Microsoft and others via Google, without needing to force all users into a single identity ecosystem or use a third-party broker like Okta.
Functional Requirement:
Add the ability to upload metadata for multiple IdPs in the "SSO Configuration" section.
Allow the login page to route users…
9 votes -
Caller ID for outbound calls that are transferred to an external number.
When he places an outbound external call and then transfers it to another external number, he wants the second recipient to see the number he originally dialed, instead of his own number.
1 vote -
bullet/numbered list formatting
In most Windows apps a shift+enter will allow a second line in a list item without starting a new bullet or numbered entry. This does not work in any message mode I've found. Is it possible to do?
1 vote -
Deleting a user popup notification for associated data
To have pop up notification to confirm action: When deleting a user, all user conversations (history) in the organization and representations with other users will be deleted
1 vote -
Ability for each user to change the company name dispalyed on the app
provide individual users the ability to customize or override the company name displayed on their own app instance.
1 vote -
Auto-save/Ability to recover deleted prompt
We have a customer who is requesting a feature that would allow them to recover a previous prompt or recording without needing to import it manually. Ideally, this would function like an auto-save or version history, enabling them to restore an older recording when needed.
2 votes -
Add "History" Feature in Presence Settings in Admin Portal
An ability to have a history feature in Presence so they can easily access their call history.
1 vote -
Mandatory Queue Selection & Disable Preselected Queues for Agents
Customer requires agents to select which inbound voice queue they are assigned to at the start of each session. The current RingCX behavior automatically preselects queues based on the agent’s previous session and admin configuration. There is no native option to:
Force agents to choose a queue before handling calls
Disable preselected/default queues
Requested Feature / Enhancement:
Add a configuration option to require agents to manually select a queue at session start
Option to disable default/preselected queue selection
Enforce queue selection at the session level to ensure correct queue assignments
1 vote -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
9 votes -
Add PO Field to Admin portal for purchases made via portal
When purchasing phones, etc. via the Admin portal, the suggestion is that Ring Central adds a field to allow a customer to input a Purchase Order that would then be tied to that purchase on the resulting invoice.
3 votes -
Time Zone Association for Auto-Receptionist Custom Rule Schedules
Providing the ability to assign a time zone to custom auto-receptionist rules—rather than relying solely on fixed dates and times—ensures accurate call routing, simplifies administration, and supports global, scalable deployments.
2 votes -
Website Click to Dial with RingCentral Desktop App
We would like the Click to Dial functionality again to call a phone number from a website where the RingCentral icon pops up to dial.
3 votes
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