11957 results found
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Creating new Role for Billing Invoices & device inventory details without purchase option.
For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was showing in my test account. Appreciate your response on this.Pls find the attached snapshot FYR of my test account with the new Billing role template.
3 votes -
much larger video file limit in SMS
We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB limit per video in SMS, this is impossible. It would be an absolute awesome addition to our client approach and make us stand out to competition as well.
9 votes -
Call queue extension members to have an access to the messages via app
Customer wants the call queue extension members to have an access to the SMS messages via app when being use as an Operator of the account.
2 votes -
Central Location/hub for SMS and Voicemail
Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. Currently and specifically SMS & Voicemails go to one specific extension (say extension 101, but ex 102 should also have access to those SMS and Voicemails) and only that extension has access to it, which clogs the system of communication. ALL extensions should have the ability to hear voicemails and respond to SMS in the central location or hub.…
3 votes -
Attaching pdfs to the text messages
When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
33 votes -
"Rolodex" where you can house all your contacts that the entire company can reference.
Since Ring Central is for calls both incoming and outgoing it would be nice to be able to add contacts that the company uses such as vendors you work with, site contacts, etc.. Currently you can only add "Personal Contacts" which only the user can reference. Essentially a rolodex of contacts the company uses.
1 vote -
Make the 'X' to close a pop up more visible
A lot of tickets are generated to IT when RC announce an update with a pop-up window because the X to close is transparent and people just don’t see it.However, the pop-up prevents them from using the app.Please make the 'X' more visible so that the window can be easily closed to allow access to the app.
1 vote -
Change Audio Format
It would be best if we have the option to change audio fle from mp3 to wav file or vice vers. There are some devices that does not support mp3 or wav.
7 votes -
Make it possible to copy the phone number directly from the call list
It would be helpful to copy the phone number directly from the call list.Currently, the only way to copy the number of a caller is to click on that call, open the call details, and copy from there, which takes extra clicks.
1 vote -
Closed caption in Phone app
people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
15 votes -
Select Caller ID
Users should be able to search Area code from the "My caller ID" section. User has to scroll through a number of area codes, it would be a lot easier if users can search area codes and a list of numbers attached to the area code is displayed.
6 votes -
add group contacts
add more than 50 members to a personal group contacts
3 votes -
Ability to download call recordings simultaneously
Please add feature to download all recording all at once, too hard to download one by one
10 votes -
Send Fax through FastFax integration
We are using FastFax Integrations and we would like to send RC Fax through FastFax.
10 votes -
Checkbox beside Fax Messages (to check off when fax has been reviewed)
I get so many fax messages, and I can't always check them right away. Usually I'll save the fax message as a PDF if the relevant file folder (for client files -- I'm a lawyer). But I don't always have time. It would be great if there were a checkbox beside each fax message, so we could check it off once we've dealt with the fax message (saved the file to the relevant folder). (I don't want to delete them). And otherwise, as I'm going through the list, it's hard to keep track of which fax messages I've reviewed
3 votes -
Color Themes in the RingCentral App for Dark Mode
The customer stated that it would be nice if there were color themes for dark mode that they can configure both for Mobile and Desktop App
8 votes -
ability to record call monitoring
HiPlease create a feature that user can record call monitoring when we monitor other user
1 vote -
Numerical tally of voicemails on Poly phones
Our users are used to seeing a numeric tally of the voicemails that they have on our old system being displayed on the phone. They are used to looking at the phone screen in the morning and seeing that they have a certain number of voicemails, which helps them plan their morning schedule. This is a very useful feature that they came to depend on with our old carrier. They would like to get this feature back.
2 votes -
Ability for a member of a queue to send calls straight to voicemail
Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to send to voicemail when a call is declined rather than ring the next person in the queue.
8 votes -
Phone number called on call logs for users on RC app
Customer would like to have their old setting that once somebody called a user they can see what phone number it came from.
1 vote
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