12915 results found
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On-hold Indicator to Remind User a Caller is on Hold in Softphone App
We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.
37 votes -
Audio Conference Transcription
Audio Conference Transcription - to have a transcript of the conference call.
10 votes -
Determining What Application Is In Use (Mobile App, Desktop App or Soft Phone App)
Determining if the user is using a mobile app via admin portal > Phone System > Phone & Devices and User Phones
3 votes -
Support NFC Connection on Android phone for Poly Edge E450
We have our new Poly Edge E450 phones setup for hotdesking. Currently they work the normal way, to login you would enter your extension and PIN on the phone. But the phone had functionality to automatically log you in using NFC on Android mobile. The NFC works to pair you to the phone via Bluetooth and it will be very beneficial not only to us but to others to have this kind of fature be supported in RC system.
1 vote -
Custom voice message for ringcentral phones when offline
Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available to take your call. Good Bye" We are a restaurant chain that relies on phone in orders. Our POS system is internet web based I would love the tell the customers to visit our website or phone app to place an order. Or any other custom message we would like to make. I know I can forward the…
4 votes -
Ability to add a note when when you forward a message
When you forward a message to another team or another member, it would be beneficial to add a note. Right now, after you forward, you have to post a message adding additional content.
3 votes -
Ability to send a voice message blast.
Columbia University would like a way to send a voice message to all or segment of employees. This message could be an emergency message, president greeting or some type of employee notification such as benefit enrollment
10 votes -
Automatic selecting a outbound caller number
They want to have an automatic selection for outbound caller numbers they do not want to manually select in which number they are calling from
1 vote -
to have a back up ACR once ACR is enabled on the acct
to have a back up ACR once ACR is enabled on the acct
3 votes -
Option to check by other extensions the voicemail left to the dialed number
Option to check by other extensions the voicemail left to the dialed number
1 vote -
Add Dinosaur Emojis to RingCentral Chat
This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)
170 votesNow live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024! -
I request that my employees do not have access to recorded conversations.
I request that my employees do not have access to recorded conversations.
1 vote -
Customer requested to have an option to receive and monitor incoming fax to multiple extension without using the email notification option.
When the customer will go to the user's call handling she will have an option to forward multiple fax extension to her extension.
1 vote -
When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...
...s 'Answered by:xx'. Currently, when a call comes into a queue and it is answered by one of the members, the rest of the team will have a 'missed call' notification. Especially when the ring type is simultaneous, this is very confusing and misleading for the rest of the team. The team will have no idea whether the call is answered or not, and if it is answered, then by whom. The customer; (UID:2822385064) requested a feature enhancement on call logs on RC APP. Where the queue members should be able to see whether the call is answered or not…
12 votes -
Call Masking for credit card transactions need to be available for mvp plans.
I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.
40 votes -
Call Masking for credit card transactions be available for MVP plans
Wanted the functionality to mask a call without stopping the recording for MVP plans for purposes of credit card transactions
5 votes -
If caller enters no action, connect to operator delay should be adjustable (it's currently around 10 seconds)
It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.
3 votes -
Maximum caller wait time in queue should include 45 secs
the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?
16 votes -
Open a url when answering a call from the mobile app
On the desktop app, I can add a url to open after I answer a call. For parity, I would like to be able to do the same on the Mobile app. Open a URL when I answer a call from the mobile app.
2 votes -
Fax Routing and From Number
We would like the ability to add a secondary fax recipient when the original fax recipient is out of office with out super admin having to manually change it each time. Also, the ability for all users to have the ability to chose company fax number as the "from" instead of individual lines or company main line.
1 vote
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