12284 results found
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We would like to prevent users from editing their profile information and pictures.
We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistance with removing all profile picture in the account for all users by admin. This feature is not yet part of our current updates."
3 votes -
Dynamic Call Queue Membership
Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = trueDepartment = RecruitingTitle in "Recruiter 1","Recruiter 2"Title not in "Recruiting Manager"
4 votes -
Mute All Conversations Within a Folder
I would like to be able to mute all conversations within a folder by one simple click. Over time, I get added to more and more teams that I would like to be a part of but not receive notifications for it. Thus, I end up muting a ton of conversations. To improve this use case, we could allow the feature to mute all conversations inside of a folder. Additionally, it would be great if we could allow any new conversations added to this folder to be auto-muted upon addition.
3 votes -
configure 2 users on a single phone
cx would like to have a feature where a phone can be used by 2 users at the same time
3 votes -
Comply with SMS-TCR regulation
It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.
9 votes -
Please allow pasting image directly into chat without having to create new notes.
Please allow pasting image directly into chat without having to create new notes. Just like Microsoft Teams. Creating new notes is obscuring the clarity of the images.
1 vote -
Status visible on task bar
It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when coming back from lunch or the bathroom at work.
3 votes -
Send email notifications when paging devices' status changes.
We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.
1 vote -
RC App Video quality Monitoring/Controls
- Addition of RCV/RCM Host Setting to set maximum FPS, resolution quality on screen sharing and video calls to adjust for network latency/lag. 2. In progress meeting control slider to adjust FPS and resolution on the fly. 3. FPS & resolution monitor in addition to network stats monitor during meetings. 4. Debug log download option for troubleshooting that pops up after the meeting satisfaction stars pop up appears, when selecting 3 or 4 stars. These would assist in User, Customer IT, and RC Support troubleshooting and meeting in progress adjustments.
5 votes -
CHANGE FAX NUMBER DISPLAY FOR OUTGOING FAX
Can I remove the *101 after my phone number on the cover page? It is confusing. Secondly, for the fax, can we just say "Fax" instead of "Fax phone" and last, can we give a parenthesis for the fax area code and a hyphen between the fax number. Thank you.
8 votes -
Option to select different fonts in the messaging.
To be able to select different fonts when sending text or direct messages.
5 votes -
Option in the RingCentral Application to tag a telemarketer texts or calls as Spam.
The customer wanted to have an option in the RingCentral app to directly tag telemarketers as Spam instead of blocking the number.
3 votes -
configure the web app for telephone calls only
configure the web app for telephone calls only
1 vote -
Avoid pressing 1 when a que call is forwarded to a mobile number
Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a call they have to press the green button and then have to press one before they are able to speak to the person. This slows the process of us being able to take an emergency call.
15 votes -
Ability to identify missed calls to the direct number only when in a que
Can you please find a way to be able to tell which calls were missed in a que and which calls were missed to that direct number. Que calls get answered by other members but when missed calls come in to direct numbers we need to be aware so that they get called back.
2 votes -
Automatically Add/ Remove Live Report Licenses
It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thing of needing to transfer a license to another user if one is removed and another is added is not a good UI experience for RingCentral customers and also adds unnecessary work for your RingCentral support teams.
1 vote -
Report to see when someone is logging in/out of the call queue
Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
7 votes -
Allow Caller Id Feature for Text Messages to be DID
I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes back to the main number not their DID. Would like an option to allow users to select their DID for Text messages.
3 votes -
Company Name to show when the calls are forwarded to third-party numbers
The customer would like to request an additional feature which is to show the name of their company when someone called their main number or a direct number and forward it to their party number.
2 votes -
Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd
HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
6 votes
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