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11049 results found

  1. As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.

    5 votes

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  2. Please allow call recording access to a specific site only under roles and permissions. In this case, user and/or manager can only view/access site they were assigned to. This will limit data a user/manager can view/access.

    27 votes

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  3. Customer would like to send a busy text message for incoming when on a call. Default responses should be available, rather than having user to use the speakerphone mode, then have to type in manually the numbers and compose a message

    1 vote

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  4. Aloha.It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on the exact request.

    1 vote

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  5. For instance a reminder voice message to a list of phone numbers.

    4 votes

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  6. Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.

    7 votes

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  7. It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.

    1 vote

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  8. Currently when looking at existing/completed cases, it has very minor details. i literally have a case that is closed and the only thing in the case is the automatic responce from opening the ticket. at minimum, all email communication regarding the case should be provided on that case log. not being able to reference the case makes it extermely difficult to provide good service to my end users. if there is a common issue i cannot look at case logs and provide the solution to past problems. I have never seen a ticket/case site that doesnt tract communication between the…

    1 vote

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  9. Hi,Please can you add support for queues in call pickup groups?We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for colleagues in another (functional) area who's phone/device may be located in close proximity. The vast majority of these calls would not be direct but routed via a queue to these users.https://support.ringcentral.com/article/Setting-up-Group-Call-Pickup-group.html

    12 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  10. ...pany main number like a shortcut.. Can you please add a fictionally that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my company main number like a shortcut.

    1 vote

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  11. In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.

    2 votes

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  12. Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.

    13 votes

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  13. Request to have these available for queue type situations

    2 votes

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  14. We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business during peak times. The soft key (Private) park works but RC says they cannot make the Public Park settings match. This causes users many extra steps to accomplish what should be a simple task.

    9 votes

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  15. It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.

    11 votes

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  16. Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.

    3 votes

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  17. For recurring meetings. if the host is not available to start the meeting (vacation) another host is able to do so.

    11 votes

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  18. When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.

    2 votes

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  19. The notification sounds for direct messages, text messages, etc. routes to the same speaker/audio that is chosen for phone calls. For me, I use a headset for the phone, but I don't wear the headset when I'm not on a call. Because of this, I don't hear any notification sounds and miss direct messages/text messages. Since there is already a setting to allow incoming phone calls to play on my computer's speakers, I should be able to set it so that notification sounds are routed to the computer speakers, as well.

    5 votes

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  20. This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be placed on hold as you dial an internal extension or search for a user for a warm or blind transfer. Currently, there is not an option to place a caller on hold while processing a transfer, leaving an awkward moment of silence before completion. This new feature would make the over all action of a transfer, smoother and…

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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