12915 results found
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Block Outbound calls for specific departments/site
Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
11 votes -
block number for certain site only
block number for certain site only
4 votes -
DND Timer for Lunch
Would be nice to have a way to set DND at a user level in the Ring Central app.For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
18 votes -
Forward Call from Delegated line to a call queue
It will be useful for our customers to get an option to transfer calls from a delegated line to a call queue
1 vote -
Include site info in HUD
For multi-site organization it would be helpful to include site info in HUD
1 vote -
Toll Free #s Showing United States instead Of Canada
Currently Toll Free Numbers display United States on the Caller ID even though the business is in Canada. Would be great to show Canada under the number.
2 votes -
Option to copy other user's presence
To have an option on the account to copy other user's presence without using a template
1 vote -
To have tools that will automatically categorized contacts being import
To have tools that will automatically categorized contacts being import
1 vote -
Customer requested to restrict the access of call recording to other user and he will only have the access to all call recordings as a S...
...uper Admin.. So that the admin will have full control on managing all recorded calls
1 vote -
Automatically assign extension on Presence when a new user is added
When a new user is added, we had to always manually go through each user that has a number to add the user on Phone & Numbers > Presence > Appearance > Assign Extension.
4 votes -
Automatically record calls using RingCentral app during three-way calling
Automatically record calls using RingCentral app during three-way calling instead of clicking Record on the dial pad
1 vote -
CNAM for a mobile carrier
Hi TeamPlease have a feature for CNAM to work on mobile carrier
105 votes -
Auto fill of a text message sender information
They want to have autofill in the RingCentral app when someone sends a text message from unknown number and when they add it to their contacts it auto-populate the filled of the name and other information of the sender
1 vote -
Zero dialing per user ext
Currently, the generic call flow if some caller to our main IVR presses 0, the call gets routed to voice greeting.
Now, with the newly added number (905) 418 3526, we do not want the same call flow if some caller dials "0". Instead we want the call to go to its designated mailbox, if caller dials "0"
8 votes -
Bulk import/ Export of all users Ring central my meeting Id
Hi Team,I would like to add an idea where admin access users should have an option where they can bulk import / Export all users Ring central Meeting id from ring central portal.The main objective for bulk import/ Export data can save the time for person who is doing audit as every organization have good numbers of employee's and quite difficult to open each profile & verify RC meeting id it is quite time taking activities.the main purpose of each organization is to maintain the correct data of their each employee so that if users facing any issue with RC…
1 vote -
New Text Message Emails - Include Number
We regularly have customers text the main numbers of our locations which end up in the admin account. The New Text Message emails are great but the "To" field only includes the Admin name. It would be very helpful if the "To" field also included the number that the customer was texting. This would avoid the step of logging on to the admin portal and scrolling through the SMS Log to determine who the recipient of the text should be.
1 vote -
Phone Status Labels
It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the administrators and co-workers to know why someone is not available. It may also be helpful to allow for scheduling this status as a user and an administrator. Thanks,Eric
2 votes -
User notes next to voicemail
I have multiple administrators accessing the same voicemail. Id like them to be able to record notes of actions taken next to each message.
5 votes -
Ability to no place the call on hold when paging
Customer would like to have this feature where in if they are using their paging, calls will not place on hold for the other user and wikll just going to have continues conversation even they are paging
10 votes -
Line of Business Analytics - add "Last Month To Date" as a preset date
Please update "preset" date ranges to include Last Month To Date option
1 vote
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