12569 results found
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Export List of Phone Devices
I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.
17 votes -
Express Link to work with email filters
Hi Team,We have been receiving concerns that customers are unable to log in using the Express Link as their email filtering service either on the PC or phone is adding info on the string like https://mimecast.com or https://urldefense.com prior the express link. We would like to submit a request to avoid issues whenever the express links are filtered by email filtering services.
5 votes -
It would be better if we have an option to send an automatic SMS text message to inbound callers when the manager is not available
If the customer is on vacation it would be better if there will be an automated text message for all of her clients reminding them that they will receive a callback.
1 vote -
To install print to fax in group
Ability to install print to fax in all user accounts in one go instead of installing it 1 by 1 for each an every users
4 votes -
Call RingCentral user extension to join video meeting
Your on a Video Meeting and you want to add someone directly to the meeting. An option to call an extension would be great.
4 votes -
Unsend and edit SMS
option to unsend or edit recent SMS, giving you the opportunity to fix a typo or pull back a message that you accidentally sent to the wrong person
3 votes -
all calls must be recorded automatically
cx wanted that all calls must be recordedautomatically even a newly added ext without going to the portal to edit the calls to be recorded.
3 votes -
Inbound Fax Ringing RC App
inbound fax on rings the RC App and shows Missed Call
6 votes -
Option to Restore Deleted users with their call history
To be able to restore accidentally deleted users with their call history and other logs.
13 votes -
Be able to switch to night message menu when hitting DND button
We would love if instead of setting business hours for the phones to switch to the night menus if we could hit the do not disturb button at night and it would automatically go to our night options. When we are in the office it varies on when we leave depending on what we have left to do. Instead of it going to night mode at 9pm automatically and us still being in the office for whatever reason we would like the option to turn it to night mode manually so we can answer possibly important calls while we are…
3 votes -
Add Template for Existing Phones
This would be useful if a company has multiple devices that they need to set the number of rings to, they don't need to go to User > select the ext > Call handling > then set the number of rings for the device
3 votes -
2 votes
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Visibility of Peak Hours in Analytics
It is helpful if we can see the peak hours of our company in analytics
5 votes -
Screening, Greeting & Hold Music Directory Change
I would like to the ability to change the Screening, Greeting & Hold Music for my entire directory at the same time instead of extension by extension.
1 vote -
Allow dialing 811 numbers in the US and Canada
Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.
36 votes -
Limit login to ONLY certain phone numbers on the account (Such as the main company number).
After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension.Please limit either the ability to log into RingCentral.com to ONLY the main company number and a user's assigned number/numbers OR (preferably) create a feature where admins can set which phone numbers are allowed for logging into RingCentral.com
1 vote -
Notify all users of received faxes thru desktop application
All incoming faxes are currently emailed to all users at the same time. How do I have the desktop app notify all users at the same time that a fax has come in?
2 votes -
Unlimited Toll Free Minutes
It would be better if there is unlimited toll free minutes that we can subscribe because of all the spam calls that are taking up toll-free minutes
8 votes -
Ability to Ring Multiple Third-Party mobiles in Call Queue
Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.
1 vote -
Capalities to barge two admin on one user at the same time
It would be better to have at least 2 admin who can barge/whisper/ monitor on a user at the same time.
2 votes
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