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11198 results found

  1. Option to clear message history for ringcentral app messages

    Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams

    14 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. See scheduled meetings farther into future on mobile app

    I use the ios mobile app frequently. Unfortunately, I am unable to view/edit any scheduled meetings that are greater than 1 week out. I have to go to the desktop app to do so. It would be much more convenient to have those meetings accessible via the mobile app.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Alert Reminders

    I would like to see an option added for Tasks and Calendar so you can set a reminder alert when an event or task has been set up.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Option to Edit Call Handling and Forwarding on user template

    currently, you can only edit the basic call handling of the app, there is no option to add number or other call forwarding set upAlso, please check if we can add an option to edit the caller id and call handling during extension creation along with basic details

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Hang up one party on a three way call

    Surely there is a way to hang up on a caller during a three way call.....this needs to be an added feature.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Receptionist HUD View

    Can we please have a more streamlined "Receptionist" HUD view that isn't full of the messages on the right and that is controlled by the Admin? Make it easier for a Receptionist/Switch Board person to easily see all user's status and drag and drop phone call transfers. Just a listing of extensions, their status and the phone. The current Phone/HUD/Extensions list is separate for each user and there is no ability to set a "main profile/look" for ALL users as an admin. Plus for a big organization, that current list can be LONG and not a quick and easy view…

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. When forwarding a call, show caller ID of original caller, not person who forwarded the call

    When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.

    15 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  8. STIR/SHAKEN compliance for Canadian RingCentral customers

    It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls.The Canadian market regulator, the CRTC, in a decision dated 6 April 2021, notes it is a requirement as a condition of offering and providing telco services in Canada, and the compliance deadline was 30 November 2021:"The Commission directs telecommunications service providers (TSPs) to implement STIR/SHAKEN to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls as a condition of offering and providing telecommunications services, effective 30 November 2021. In addition, the Commission…

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Add URI Scheme to rcapp:// to bring up SMS Conversation

    There needs to be a URI Scheme that brings up the RC app to a specific SMS conversation. Something like: rcapp://sms?number=<phone number>.RC has implemented various other URI schemes for some functions in RCApp, but not to get to SMS? https://developers.ringcentral.com/guide/basics/uri-schemesI strongly feel that RC needs to be to expose the complete functionality of the RC app via a complete set of URI schemes. Its a win for everyone.URI's make for an easy way to more seemlessly integrate RC & its feature set into customer environments. URI's don't require the end user to be a coder. The more heavily RC is…

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Allow call queues to ring extensions who only use Mobile Application

    Users that are part of a queue /or even ring group is not ringing their extensions if they only have soft phone / desktop application / mobile application which gives limit to call routing of the company.A lot of employees were now working remotely and not all of them have physical phones.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Add more smileys and allow to add custom smileys as in slack

    The selection of smileys are way too less in RC chat. Please add more smiley packs.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Customise contact information show on desktop/mobile app

    On the desktop app when there is a call incoming, the only contact information we can see is initials. We have no idea who is calling as there are thousands of contacts in my contact list. Please can this be made customisable so that we can see the name of the caller, plus company?

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. This is a feature request for the call parking and call transfer feature for existing phones. We have the ability to do this on the phon...

    ...es that we get from RingCentral, but not for the Existing phone that are on our account. The customer would like to enable the Call Parking Feature on all of " existing phones" on their account. They are using Cloud9 phones ( softphones ) for RingCentral.Account Name: Vistra Corporate Services Company
    Contact Name: Isaiah Bryant
    Callback Number: (469) 983-3407
    Email: Isaiah.Bryant@vistracorp.com

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Adding a timed message to our hold music

    Please work on adding an option in the portal's Greeting / hold music section for an option to record or TTS a message that plays as an "interruption" or break when callers are on HOLD - with a time selection of interrupt every 20, 30 , 60 sec / 2 minutes or 5.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Allow to answer incoming call from other user using RingCentral App

    Since HUD can monitor the users/other extension, we can add an option to answer incoming call from another user using the RingCentral application.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. Option to Bulk Download Recording

    Please have an option to bulk download recordings (meeting, call logs, etc.)

    25 votes
    Under Review  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Distinction between internal and external calls by ringtone

    It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.

    44 votes
    Under Review  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings

    I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Please make that we could log in on extension to multiple computer applications

    As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..

    11 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Global Wrap Time for Users

    Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies to each queue separately. For example:Let's say Sandy is assigned to Queue A and Queue B and 1min wrap time is assigned to each queue. Sandy completes a call from Queue A and starts wrap time of 1min to finish her work. If it has been longer than a minute since Sandy…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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