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9260 results found

  1. Can we update the RC new app for recorded calls to be able to mask portion of an on going recorded calls

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Need to be able to access our pool-voicemail extension from the RingCentral app. We use a messages-only line for our queue voicemail, which the team access together. We need to be able to access this voicemail line from the RingCentral app.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Cx wants to have the host code for the new version for RingCentral Outlook Plug in. The host code is available at the older version but cx still want that option to be available to the new version.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.

    8 votes

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  5. We can make easier to get same text to several numbers

    36 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  6. customer just wants to disable accept call queue slide bar on a user by user basis.

    20 votes

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    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  7. Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those coversheets. It is very cumbersome to end users to have to apply these themselves and there is no good way to apply one when faxing via email. In healthcare a coversheet is basically mandatory, we can't use the product without this feature even if we would like to.

    1 vote

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  8. We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would great to 1. click to dial 2. pop up box come up to ask whether we want to do the call via cellphone app or desktop app

    4 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  9. Sometimes when I step away from my desk, I miss the tone notification that I received a new message. I won't know I missed it unless I open the app. How about a radio button on the icon on my dock to alert me. Like the red radio buttons on my text messages on my iphone.

    8 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  10. can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

    3 votes

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  11. Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…

    51 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. We need this as an option.

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  13. As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.

    3 votes

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  14. Vodafone requests to support SSO through the Vodafone identity management service. Where customers are utilizing SSO with their own credentials, an option to suppress the VF SSO should be available.

    1 vote

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  15. We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. LPL needs to be able to define RCV recording capabilities on a per role base. For the majority of their users, they need to have it shut off because they are in the FinServ sector.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by March 8th 2021 and lose these necessary features makes it very difficult.Thank you in advance,Derek

    23 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  18. In the old phone icon app, I could change my notifications so that it send me an alert when someone was calling my ring central line. I would have the choice to decide if I wanted to click on the notification which brought me to the app so I could answer the call or not. Now if I am on the phone using my regular number the ring central line keeps popping up in the middle of my call. I used to be able to be on my phone and then swipe the banner notification up so I didn't have…

    5 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  19. Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.

    31 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone). This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient). I believe it would be helpful to be able to exclude that feature through roles whether…

    175 votes

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