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  1. On Windows the RC app needs to make it easier to text (not messaging) to an outside phone. As it is right now, you have to click on Phone symbol on the left and hit + symbol at top right and hit "Send new text", or go to the + symbol first. Either way, this is very confusing to new users who are being trained to use the app in my office. You guys should design a new symbol on the left for SMS text messaging. Also, the current symbol for in-app messaging is confusing because it looks too much…

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. We need to assign lines on our Poly phones with custom dialstrings which appears to be only possible through the admin web console. It sure would be nice if customization could be done through your web portal instead of having to void the warranty by providing us the admin password for our phone!

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  3. I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers:-Certain phones can dial 9 + the phone number to use the Main company number as the outgoing caller ID number for this call-Certain phones can dial 8 + the phone number to use their direct number (or other assigned #) as the outgoing caller ID number for this callRC support suggested to change the user's caller ID in the admin portal, except this doesn't make sense if you have…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Our old system let us dial for example:9 plus the phone number and it would show the main company number8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected number to show)RC support suggested me to change the caller ID of the phone in the admin portal, however we have multiple phones that are used heavily during the day (all desk phones, no mobile app) and the employees need to be able to quickly select which company # to show when dialing out. The…

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. I would like to be able to copy numbers and text from Excel and keep everything "as is" in 2 dimensions (in a grid). The information currently is pasted in a single column in the message so the table format is lost.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. So we can organize how our files are downloaded rather than them just defaulting to the downloads folder.

    14 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Able to copy message by just one click using the RingCentral app

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. The request is to be able to access user data from the Phone System Tab, Select the site where the user resides and have a menu option to show the users only for this site. For example, the menu bar would indicate the following: General Info, Address, Caller ID Name, Directory Assistance, Users. This would streamline administration for customers with a large number of sites. The current way to access users in a multi-site customer is via the Users Menu Tab.

    1 vote

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  10. Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.

    3 votes

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  11. Extended waiting time while in queue

    15 votes

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    Under Review  ·  3 comments  ·  Call Queues  ·  Admin →
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  12. We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes

    10 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.

    55 votes

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    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  14. The company that I am with uses this button to start conference calls with.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Hi Team,

    Sending feedback in behalf of from one of our partners/resellers. The current issue is that a call queue member can receive calls from a contact that they have stored on their mobile devices, and not know if the call was to their own DID/EXT or to the queue. As the missed calls from a queue show in the user’s call log, and the contacts stored translate the call log entries (stripping the queue name from the entry) a user does not know if the call was to themselves or the queue.
    We need to find a solution, such…

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.

    19 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  17. I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone

    9 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  18. In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easily find out how many people are hanging up instead of leaving a voicemail.

    4 votes

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  19. The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only sees what they want to see. I for one only want to see the customers message on the left of a screen with a unique background color and my texts on the right of the screen in a different background color. I do want to see my callerid so I can be sure that the…

    4 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful

    17 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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