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  1. Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was advised by support today that this is not a current feature and to suggest it here.Thank you.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.

    9 votes

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  3. Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on.Possible solve: Allow me to X out or say "read" for each, and those would disappear from that feed. Then there could be a second view of that feed that includes all - you could toggle between "Action Needed" and "All."

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. I'm an attorney. Text threads/strings have become a source of evidence in many litigation cases. I regularly ask my clients to provide me with an entire thread. Some will send me multiple screen shots. But, some send me the entire thread printed out chronologically; not a screen shot. I thought RingCentral, being a cutting edge company, would have that capability. You don't. I think you should add that capability.

    16 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  5. Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be the same intro song.

    27 votes

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  6. The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.

    2 votes

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  7. It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordinary agents should not see the phone number of who the CEO is talking to on their line.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.

    72 votes

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  9. I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to have a "create a label" option to manage them easier.

    1 vote

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  10. When you share screens in a video call, there is only a single pencil feature for making hand drawings on the screen. This is very valuable but I really would like more options (colors, thickness, maybe some basic shapes), and also make it so the drawing you make doesn't automatically fade in ~5 seconds. These would all make visual brainstorming much easier!

    2 votes

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  11. right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.

    21 votes

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  12. Sync contacts from portal to deskphones

    43 votes

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    Under Review  ·  5 comments  ·  Contacts  ·  Admin →
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  13. if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting if I am on an existing RingCentral call when someone else calls in.

    3 votes

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  15. The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…

    1 vote

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  16. Have admin be able to force staff to "Log in/Log out" in a call queue. Would like the user to remain in the queue but only have them answer calls when really needed.

    10 votes

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    Implemented  ·  1 comment  ·  Other  ·  Admin →
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  17. Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.

    28 votes

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    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
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  18. It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.

    24 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message linked/attached to it so that I can easily go back and refer to the original message.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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