11928 results found
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Admin control of user's audible call notifications
It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause beeping in their headsets.
1 vote -
organize messages, tasks and alerts on same
We are looking for a little better way to organize tasks, messages etc. What we are trying to do:Organize tasks and messages into some folder or thread that makes it easier to know if someone viewed and if someone acted on a task or message.Have some way to set alerts on tasks and messages so that the alerts and badges could go to the necessary user and be obvious that they need to act on that task, view the message or alert. When viewed it would be great if sender would automatically know if the message was viewed.If someone adds…
1 vote -
More options for admins when managing Security Roles
Admins need to be able to manage and delete security roles and manage users quickly and effectively. For example, if an Admin has created and tested a new custom security role with the purpose of extending analytics capabilities to end users and the admin needs to delete the old security role, reassign all the users to the new security role, and make reassign a few more users to a different security role. Within the workflow of deleting a security role, an admin is not given visibility into how many users will be impacted, is not shown what named users will…
1 vote -
Organize chats in Folders for Mobile like desktop version
currently desktop version gives the ability to create custom folders where all chats can be added and moved to. Bring this exact feature to mobile for users with a lot of chats and teams being able to sort and filter these in mobile app
5 votes -
Show quantity of users assigned to a Security Role as a column in SW in the Security Roles page
Admins need better and quick visibility into how many users are assigned to specific security roles. Currently, they have to open each individual security role and then select "Assigned Users" to assess how many people are assigned to each individual security role. The ask is to add a column to the Security Roles page that shows how many users are assigned to each security role. Add an on-hover ability when highlighting the number that shows the coma-separated names of the users assigned to that role to allow for faster spot-checking of roles with fewer users.
1 vote -
Easily recover accidentally deleted phone numbers (DIDs)
The request is to add something like a recycle bin where delete numbers can sit for ~30 days before they get wiped from the account. Admins have to do a lot of moves, adds, changes, deletes and there is a chance that they might delete a DID by accident. There is no undo button when a number has been quickly and accidentally deleted. Phone numbers in the Recycle Bin should still have the last DID name it was assigned. Additionally, phone number in the Recycle Bin should show what it was last assigned to. Admins should be able to restore…
7 votes -
Downloadable diagram for IVR Menus
I would like to see a feature addition allowing admins to download a diagram/flowchart of IVR menus in an easy-to-read format so that they are able to see in one place what numbers/user extensions will ring when a specific key press happens on an IVR Menu.
2 votes -
Add time of day logic to RCO IVR menus, without the need for custom answering rules
Use case: The customer intends to use RingCentral Office IVR menus to handle the open, closed, and lunchtime hours for their 100 MoneyTree stores.Example:
from Midnight to 8:00 AM
Press 1 goes to Announcement only extension
Press 2 goes to Support Call Queuefrom 8:00 AM to Noon
Press 1 goes to Customer Service Call Queue
Press 2 goes to Support Call QueueFrom Noon to 1 PM
Press 1 Goes to Customer Service Call Queue
Press 2 goes to Announcement only extensionfrom 1:00 PM to 5:00 PM
Press 1 goes to Customer Service Call Queue
Press 2 goes…4 votes -
Universal Call ID for calls between RingEX and RCCC (and vice versa)
Many of our customers now use both RingEX and RCCC and would like to be able to have a single pane of glass to analyze calls that traverse both RingEX and RCCC. The issue is that there is no common/unique identifier that is passed back and forth between RCO and RCCC that would allow for the marrying of an RCO call to RCCC session. The request is to create a unique call ID that is shared back and forth between RCO and RCCC that can tie calls together to allow for further analysis.
6 votes -
Archiver Disconnect Notification
Account's Admins will get a notification once changes and modifications done on the Archiver section on the Admin portal account online for monitoring purposes
15 votes -
Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy
When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders
9 votes -
Add POC countdown timer to header for Service Web and RC App
This would be helpful for POC Customers who would like to know how much time they have left to test and evaluate RingCentral before their POC account is disabled. It would also be helpful for the RingCentral System Mailbox user to have a link in the timer to be able to extend the POC up to 14 days after the countdown timer expires.
1 vote -
Allow customer to request a block of DID from Service Web
The request is to provide a way for customer to request a DID block in Service Web as a part of the DID order workflow. Some customers prefer to use a DID block for each location but customers cannot request DID blocks in Service Web, but instead have to log a ticket with support.
1 vote -
Option to Ignore Contacts and Follow Call Queue Display Setting
Please check if it is possible to add a feature wherein if the caller that is added on personal contact dialed the call queue number, the call queue member will see the details based on the display setting on the call queue and not the details on personal contact.
2 votes -
Share Status - It would be nice to be able to change your status and your presence at the same time.
As it stands now, it takes 6 clicks to change your status and your presence.
1 vote -
Additional routing options with # or *, such as dial by name directory
Customers considering a migration from an on-premise environment are accustomed to certain functionalities. One example that is an option is additional routing options from the # or * key press within a menu. A popular and important function to replicate would be to allow these # or * key presses to link to the dial-by-name directory. A migration could more easily be considered by these orgs if they could replicate that ability on their RingCentral solution.
6 votes -
[ Messaging/Glip ]: New Messages and Active Conversations
Jupiter users end up scrolling a lot throughout the day, especially when have folders. This is not the best use of time and conversations etc. get lost[ Messaging/Glip] New and Un-read MessagesDisplay all new messages at the top, in a folder perhaps . I should not have to scroll down to my folders etc. to read unread and new messages[ Messaging/Glip] Most Active ConversationsDisplay my most active direct messages and channel conversations, near the top. Right after my unread messages [ AI ]
2 votes -
[ Messaging] : Schedule send on Jupiter and Mobile
[ Messaging/Glip] Schedule Send from Desktop and Mobile Apps: Schedule Send [Settings]:Allow ability to send messages during: Specific date/time [ channels, direct messages ] Receiver'sbusiness hours [ direct messages ] When the receiver becomes available the same day [ direct messages ] When the receiver becomes available, post PTO [ direct messages ] Schedule Send [Use Cases]: [ Time zone and interruptions sensitivity] Sender of message does not have to worry about interrupting co-workers during their non-business hours [ evenings and weekends ]Busy times PTO[ Leadership and other Communication ] Sender of message can : Craft the message ahead of…
1 vote -
Add another option "Flexible Schedule" on User's Work Schedule and Group.
Current Issue - You can only set-up one time range schedule on a particular day.Example: Monday ScheduleUser Schedule is to Receive Call from 12AM to 7AMOFF from 7AM to 5PM then to receive calls again From 5PM until 12AMTuesday ScheduleUser Schedule is to Receive Call from 12AM to 7AMOFF from 7AM to 5PM then to receive calls again From 5PM until 12AMCurrent Behavour, you can only set from 12AM to 7AM Work Schedule then the rest is no longer manageable. There are User's / Employee have Flexible schedule and this need to be configured automatically to their Extension so they…
1 vote -
Add Call Queue Pickup to Mobile App
Our Facilities personnel are rarely at their desks and, as a result, do not have a desk phone and it is not practical to use the desktop app since they are away from their computers most of the day. They would like to be able to use the Call Queue Pickup feature available on desk phones, the web and the desktop app, but for some reason not in the mobile app.Please add Call Queue Pickup feature to the mobile app.
11 votes
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