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  1. For our very large remote based sales and technician employees, having RingCentral work with Google Assistant would provide us with much more adoption in RingCentral across our organization. At this time, Google Assistant will not place calls via RingCentral.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. This is just feedback - I know they website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately

    2 votes

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  3. Customer is looking for the option to Separate Messages and Notification in User Settings when Creating Custom Role. Customer want their end users have access to the Message > for custom voicemail greeting but disable access to the notification.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Allow scheduling of meetings without connecting to a calendar. For privacy purposes and confidentiality, I do not want to give access to my outlook calendar.

    5 votes

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  5. Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.

    4 votes

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  6. In the Classic version, I'm able to File>Preferences>Conversations>Posts Oder> and toggle between Top Posting and Bottom Posting.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. It would be helpful to have the classic feature of being able to have group conversations as their own category (like favorites, teams and direct messages) and to be able to change the order of those categories: I really would like to see direct messages on the bottom of the list and not teams since it is the longest.

    3 votes

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  8. Would like to add the feature to forward only the voicemail messages to a 3rd party number, not calls included to forward.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Today, when fax notifications come in, the "from" line shows "notify@ringcentral.com." However, my organization would prefer the ability to see the sender's fax # there, either showing in place of the generic email address or as a name that displays when the notification is received, thus masking the generic email address. This enables easier identification of the faxes, as we receive faxes over time from many of the same entities and, with our former provider, were able to use that from entry to easily sort received faxes within our inboxes.

    3 votes

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  11. Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.

    15 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  12. "Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and excessive. If you are in a cube farm, you don't know what ext is ringing.

    4 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  13. Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.

    55 votes

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  14. Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

    54 votes

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  15. We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ring central app) that manager can receive that incoming text message and then choose to reply to it either from their own softphone extension, or respond as the or Manager Line so that the employee contacting us only interacts with one text line. This can be done with incoming and outgoing calls, so it stands to…

    11 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.

    1 vote

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  19. IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog.People might wish to forward a caller to an IVR Menu, instead of to a particular queue.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in the medical field, and we find that the recipients of the fax messages have their fax number active for most of the day.

    8 votes

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