11928 results found
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Use Personal Contact to forward calls in Custom Rule
Customer wants to use the added personal contact on their admin portal as a forwarding number in a custom rule. He said that it will be easier for him to avoid mistakes as well in forwarding calls for an external number
3 votes -
Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
36 votes -
Option to change the recipient Name for faxing out.
when a same company phone number was saved under contact list with different names. It will always show the 1st contact info saved from the account example: Contact Name: User 1Phone number 1234567890 - company numberContact Name: User 2Phone number 1234567890 (same number)it will show user 1 by default even you choose user 2 to have the "TO" option shows the name of user 2suggestion to be capable of choosing of which name to show up based on contact name selected. or Have the option to manually change the actual name to option.
1 vote -
Require a password to open RC Admin using the 'Manage account' link in RC App
I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. (Managing the user's own settings on the service page need not require a password.)
1 vote -
Multi-Site Directory
Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.
13 votes -
Show called # when inbound call comes in
It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have been unable to show the called # for the 2nd telephone # I have. This is important since I need to know which business the inbound call relates to so that I know how to answer the phone.
1 vote -
Page Counter for Faxing
A page counter to show what page of the fax it is currently on.
1 vote -
Omit HTML Code in Microsoft Dynamics Chat Activity
We have an integration with Microsoft Dynamics. When chat transcripts save to our CRM, the chat activity is showing HTML code making it hard to read through the activity. We'd like for the HTML code to not show in our CRM activity to improve readability. It doesn't show in other places like it does here.Examples of HTML in chat activity:Agent : Ryan - <p>Hello, my name is <span>Ryan A.</font>. How may I help you?</p>System - <html><body>We look forward to chatting with you! While you wait, check out our <a href="https://help2.renaissance.com" target="_blank" style="color:black">Help Files</a> to find answers to commonly asked questions.</body></html>Agent…
4 votes -
Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.
Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or limit the time/hours to receive them. To be able to toggle and enable and disable texting as well as schedule when texting is allowed or not allowed.
1 vote -
Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)
Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.
5 votes -
Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
31 votes -
To not receive messages on the days I'm not at the office
The same way I can set a work schedule for the phone not to ring I would like to set one for the messages too
1 vote -
Additional Out of office/Vacation Voicemail recording
Currently we are only able to have a "during business hours" and "after hours" voicemail recordings and if we ever go out of office, we have to record over what we currently have. It would be really nice to have a third option for "out of office/vacation" so that we can just turn on that voicemail instead of always having to rerecord when we get back from vacation.
4 votes -
Feature to remove the press 1 option on call queue calls
End user is requesting to have an option to set the PLAY ANNOUNCEMENT for call queue calls to "NEVER" just like the option that we have when transferring the calls to external number.
34 votes -
Option to Generate User Call Handling Settings and Voicemail
Verbatim: I need to run a report on configuration of settings for our users extensions. Primarily I need to identify all extensions set to the default voicemail setting.
1 vote -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
22 votes -
Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.
With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.
1 vote -
Alert for Call Queue Voicemails in RingCentral App
An alert for Call Queue Voicemails in RingCentral App would be beneficial for users and help productivity. Perhaps something similar to the HUD that shows the queues that the employee is part of and access to listen to the message though RC App. Having the ability to track who listened to the message would be an added benefit.
16 votes -
SysAid IT Ticketing integration
Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.
3 votes -
Add Domestic calling rate 0845 in admin portal
In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this document https://download.avaya.com/css/public/documents/2758774
1 vote
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