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  1. Call-Back allows a caller to a busy phone to press a call-back feature key (or sequence). The caller will now hear dial-tone and can use their phone for other calls. When the number they had requested a call-back on becomes available, the callers phone will ring (generally with a different ring-tone). When the caller answers that number, the call will be automatically placed to the original destination.

    3 votes

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  2. This is maybe new behavior so maybe my muscle memory needs resetting, but when I want to "Like" a post, I go over to the emoji place and click to see the flyout."NO. Stop clicking. Now you just hover. If you click, it closes the flyout. Arg."This is annoying for me anyway :) If you could allow me to click there and not close the flyout, I'd appreciate it.

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. The ask is to be able to increase the number of Delegates from the system limit of 10 to a higher value. For example, there may be a high-ranking executive has a direct EA and 12 secondary EA's that cover if the primary isn't available.

    1 vote

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  4. If a user doesn't show up for work (calls out sick, for example), their Available/Busy status cannot be updated by anyone else, so all other users see their presence as whatever their last status was, and they think that the user is at their desk when they are not there. It would be helpful if an Admin user could change other users' Available/Busy status, and the presence message, so that all other users would know the true status of the user.

    19 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  5. The aspects that should be configurable include type, carrier, capacity, redundancy and location. This information may be useful to analyze issues and to remind administrators that this type of network connectivity is present. It can also be used as a baseline feature to determine if they have sufficient network capacity for current users and future users (based on current trends).

    1 vote

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  6. This would be useful for customers to explain issues they are experiencing, for example with the QOS report. By building in this functionality, a separate screenshot tool is unnecessary and screenshots can be produced quicker.

    1 vote

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  7. Copy and paste up to 50 numbers into recipient box at once for texting tool either by control copy or by CSV file.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. When providing a RC platform for multiple entities to Vodafone, it is essential that CDRs can easily be separated between different OpCo's. To support a separation of the CDR stream for the OpCo's, Vodafone asks requests adding a filed "OpCo-ID" in the CDRs.

    1 vote

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  9. We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.

    41 votes

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  10. we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook.Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.

    3 votes

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  11. Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. This was just changed and it makes it difficult to select the contact you want to interact with. Please change this back to an arrow. This is a step in the wrong direction.

    4 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  14. We would like to have the breakout rooms features updates to the chromebooks and iPads 9.0 and HIGHER. We have ios 14 at this time and we need the teachers to have the features on the other devices.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings.e.g.: no UMI for Teams (only bold the title)all unread UMI for Favoritesonly @ UMI for personal folderDirect and @ umi for another personal folder

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Now that Glip offers personal folders, I want to be able to set, on a per folder basis, whether I see all channels or only unreads or only unread @ mentions. For instance, in my favorites, I want to see all the Glip teams all the time, but maybe under my "junk glips", I only want to see "unreads"

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automatically.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Customer uses RC App on Android (Zebra) device. When a call comes in, it usurps the entire phone screen and function as opposed to how it behaves in RC App on IOS which leverages the IOS Call kit and call rings in via a banner at top of screen and the app the end user is currently working in is still available to them. The banner has call controls to answer or ignore....when answered the banner persists and gives speaker option and mute so the end user can continue to work in current app while talking on the call...Would like…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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