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  1. Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact Center to transfer to the dial by name directory. They select that option. Then the RCO IVR says to press an option number again to then finally be transferred to the dial by name directory. This is not a great experience for the caller. I would rather see an option like the "message only extension" that…

    27 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  2. If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

    13 votes

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  3. as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.

    52 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the numbers together. You have to search each number. They may not always remember the numbers to search and would be much easier if they could pull a report of those types of calls only. I was told that this is in the works and it would be best to put an idea…

    8 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.

    11 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  7. When there is a new update available for the Windows RingCentral Phone app, it prompts the user to update it. If you have the app deployed using the ALLUSERS=1 switch, it will prompt for admin credentials to complete the update. It would be nice to be able to supply a configuration flag either in registry or while deploying (like SUPPRESSUPDATE=1) and then the user will not be prompted to update when one is available. This way, IT can install the app on their own machines without that flag set, and they will get the prompt. Then, they can retrieve the…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.

    8 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones

    5 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  10. Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when setting work hours would allow us to ensure that we are not interrupted by work when we are not on the clock. We could go back to enjoying our evenings and weekends again!

    14 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  11. Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipment can send email alerts only. These email alerts would then be received by RingCentral and converted into SMS messages.

    31 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Not everyone has O365 and its a super basic/standard feature that has existed since the 90s

    5 votes

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  13. With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.

    3 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  14. When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. In many industries, including mine, it would be helpful to have access to call recording up to a year -- would LOVE to have this

    14 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  16. If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.

    10 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. It would be useful to have 2 email addresses available under the company contact instead of just one. The purpose of the 2nd email is to allow the user to be reached at an alternate email address, if needed,

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.

    1 vote

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  19. Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  20. I notice that between logging off or using more than one style Ringcentral app; that the setting sill revert to a default. Toggle for headset controls turns off after logging back in as an example.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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