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  1. Users often send multiple messages back-to-back, sending a message as they complete each thought, rather than composing a full message and posting once. This is a natural way many people communicate in chat and IM interfaces. It would be great if the app could combine consecutive messages from one user into a single message visually. There could some invisible timer in the background so if a minute or two passed with no new posts, and the same user posted another message, that would be treated as a separate message.RC Classic did something like this - see attached screenshot. Each line…

    8 votes

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    Planned  ·  4 comments  ·  Application  ·  Admin →
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  2. Giving the ability to forward voicemail messages via the app on desktop computer.

    14 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  3. Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours

    11 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  4. The 'Busy' or 'Do not disturb' options only really work when you have a scheduled call. Often, if I receive an unexpected call, I do not use these options. If another call then comes in while I am on the first call, it rings loudly in my ears (I use earbuds through my laptop) and can cause a loss of concentration as I manually divert the second call. Surely RingCentral should be able to determine you are already on a call and divert it to voicemail automatically.

    36 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  5. This can help to reduce end users from mistakenly believing that emails from RingCentral are phishing attempts.

    1 vote

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  6. Ability to delete user extension even if the activate directory is active on the account

    6 votes

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  7. This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.

    2 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  8. In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.

    48 votes

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    Planned  ·  7 comments  ·  Application  ·  Admin →
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  9. The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.

    24 votes

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    Under Review  ·  14 comments  ·  SMS/Text  ·  Admin →
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  10. When I hover over a message the time stamp is covered up on app when using PC. This makes it difficult to find messages at particular date/time when scrolling through a filtered search.

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. When I have to explain to management why there was a Ring Central outage or issue, it's helpful to refer to the status updates on your service status page. When you engineers post a "resolved" update, then remove all the statuses for the issue 5 minutes later, as happened today, this is not helpful. You need an outage history and also Report of Resolution archive.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  12. The Kindle Fire is a low cost widely available android tablet. Many people, including me use these as inexpensive work platforms for email and phone. The old phone app version used to work just fine on the kindle fire, it would be helpful for me and others if the new phone app was backported to allow it to run on these devices.

    1 vote

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  13. Developers please try to solve the problem as it is not possible to answer multiple phone calls in the new Ring central app, however it is possible to do so in the old phone app, For example if we log into the old phone app the one with the phone on it , we can receive and manage multiple phone calls and put on hold and transfer and take another phone call just like on any physicals phone with multiple lines, and in the admin portal under phone system, Phones and devices, user phones, we are all showing green .…

    2 votes

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  14. When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.

    5 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  15. On the phone APP (same APP for google chrome laptop), we are unable to check the status of other contacts and before I call someone, I would like to check and see if they are on a phone call

    2 votes

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  16. this will ensure that employees are not hit with unexpected data or minutes overrages if the wifi happens to go out and it is not noticed right away

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. We'd like to make number private so that no reporting, recording or analytics can be generated considering that calls are highly sensitive.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. If a user is at their desk they may not want the mobile app ringing as well.

    13 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. Presently people can jump in and out of the call queue. Sometimes some users forget to turn it back on. We need a way for managers to be able to monitor who is in and out of the call queue to ensure that everyone is able to process incoming calls.

    2 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  20. At the moment, BT's BT Cloud Work Phone, developed by Ring Central, doesn't have a built in sound equaliser unlike many soft phones. Speaking to BT they say that the software doesn't have the ability 'yet' but couldn't tell me if this meant it was on it's way. They were a little vague.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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