10808 results found
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Set up new user E-Mail limited to 48 hours
It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot send these on Fridays unless we know that the user will respond right away.
14 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
It is now possible to schedule the new user e-mail-- the email is still a 48 hour period, but the admin can decide when the 48 hour period begins. Learn more here.
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outlook contact
I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
3 votes -
Expand the video messaging
We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
3 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
8 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Incoming Call Announcement - Press 1 - Disable for Queues
When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it.
53 votes -
Separate the Call Forwarding & Voicemail
Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" it still shows 2 separate features: "Call Handling & Forwarding" and "Messages & Notifications". On the Administrator end, we would like the ability to deny access to the Call Forwarding as we did before. We do not give our users the ability to change their forwarding options, as it may cause problems. In addition, the ability to create custom rules. However,…
10 votes -
Main text differentiate
I noticed that my main line texts are coming to me, but I don't know that until I text them back.
1 vote -
View all messages I've sent
It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Proof that I sent information or asked for support etc without having to go through every conversation I've had with everyone on the subject.
1 vote -
More control over physical desk phone display name
It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from a phone display standpoint. IE. "John Smith" is great for managing our user list, but on his actual phone and internal calling name I might want to display "John - Ext 6000". I know I can modify the first and lastname fields respectively, but that creates a very disorganized admin portal.
10 votes -
Allow the RingCentral App desktop and mobile app to function with Ring Groups
Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…
15 votes -
Calling Waiting On Business Lines
There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling the same line. Its very inefficient.
5 votes -
RC App Compact View
There should be a view setting that shows a 'compact view' of the messaging section of the RC App; i.e. when one user sends multiple messages within a short time frame, those messages are all shown under a single timestamp and username header.Attached screenshot is of multiple messages under a single username header in Discord to show what I mean.
5 votes -
Credit Card users should went through some sort of additional verification to prevent misuse
RingCentral should have a way to verify if a person is authorized to use a Credit card.
2 votes -
Call history to show the number dialed to determine if the call was to a queue or direct
In the call history tab can the calls display what number they called? I am on a queue for the I.T. helpdesk, if someone calls the helpdesk number and I miss it, it shows in my call history (All calls & missed calls) tabs as a missed call but nowhere does it show if they called me direct or if they called our queue. If they called me direct I feel I should return the call, if they called the queue then I can assume someone else answered the call.I know I can do this in the android app by…
2 votes -
Linking customer data base
I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contact. However, if they called Extension 2 next time, it is not linking customer data. So, I don't know who is calling. And I have to save contact manually again for Extension 2 customer database. So, I highly request to customer data is linking all extention no. I hope you understand my problem.
1 vote -
Temporary Call forwarding
W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app
1 vote -
Messaging Chat to the foreground
It would be really helpful if a notification popped up when an interoffice message is sent. (For example, in Microsoft Teams). When we receive a phone call the dial box pops up so we know to answer the phone. Right now, if someone sends a message, the only way we're notified is every 15 min or an hour via email unless you have the desktop app open.
2 votes -
add text signature
Add text signature that can be attached for every text
2 votes -
Update Filter by Department Option within Users with Extensions to allow filter of users without Department set
Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.
2 votes
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